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Whats the official word on the physical copy debacle?
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jamesharv2005ub17_ESO wrote: »Hold on if they extended the early access for you does that mean all of us get extra days as well? If not how is that fair to all of us who are already registered you get extra days we do not?
You have a funny definition of "fair". If you got what you paid for, then you have no claim to compensation. We have been wronged and we demand to be compensated. If you go to a restaurant and some one at a table next to yours finds a finger nail in their soup, they will get it taken off their bill, get a gift card, or get a free desert. How does that entitle you to a free desert??? What kind of logic are you using here?2 -
Mishku✭->Release a game on a Friday
->No weekend shipping
->Early access players can't play between end of early access and the time their package arrives - possibly days later depending on shipping method
=genius1 -
jamesharv2005ub17_ESO wrote: »PlagueMonk wrote: »jamesharv2005ub17_ESO wrote: »Hold on if they extended the early access for you does that mean all of us get extra days as well? If not how is that fair to all of us who are already registered you get extra days we do not?
They aren't extending the early access, that is over and done with. Only the grace period to enter the box code
If you started playing Friday, were you upset that others started playing 3-5 days ago? You should just be grateful you have access to the game you paid for (which we now do not)
See I paid extra to make sure I got the game on time. You want them to punish me for that by giving everyone who did not free days. If they give you guys extra time due to no fault of Zenimax ALL of us should get extra time too.
This isn't because we didn't pay extra to get the game on time. I for one payed for 1 day shipping which was supposed to be guarenteed launch day delivery, and other people have stated similar things from other vendors. This was a problem with distribution, not in how we ordered it.0 -
JarronKai✭✭✭@jamesharv2005ub17_ESO We've already established that not people who paid for overnight shipping, just like you, are also affected by this problem.
For bonus points, there are even solutions that are equitable for everyone out there.0 -
PlagueMonk✭✭✭✭✭jamesharv2005ub17_ESO wrote: »See I paid extra to make sure I got the game on time. You want them to punish me for that by giving everyone who did not free days. If they give you guys extra time due to no fault of Zenimax ALL of us should get extra time too.
Not really sure how you are being punished. PLENTY of us also paid to have the game arrive "on time" but it didn't happen. And YOU can play the game now, what the hell are you doing here?!
And if they want to start the 30 day clock ticking today, fine. I would simply expect to be credited for the time I was locked out of the game.
Edited by PlagueMonk on April 7, 2014 5:05AM0 -
Charwyn✭✭I suppose you could try ask for GAME-TIME (not money) refunds due to shipment issues but only when your box arrives (to measure the ammount of days you lost).
This is only if your free game time is still running while you locked out. If it is not - that's just life and UPS and stuff. You lost nothing valuable but your time due to the wait.
P.S. Also I feel for Zenimax... Their early-access thing was a good thing. They could've just... Wait.. NOT DO THAT. So the guys without the box wouldn't be able to play at all, until the box arrived and all the digital guys would play right from the start.
Too bad doing the good thing is what caused this mess... LIFE.Edited by Charwyn on April 7, 2014 5:08AM0 -
PlagueMonk wrote: »jamesharv2005ub17_ESO wrote: »See I paid extra to make sure I got the game on time. You want them to punish me for that by giving everyone who did not free days. If they give you guys extra time due to no fault of Zenimax ALL of us should get extra time too.
Not really sure how you are being punished. PLENTY of us also paid to have the game arrive "on time" but it didn't happen. And YOU can play the game now, what the hell are you doing here?!
And if they want to start the 30 day clock ticking today, fine. I would simply expect to be credited for the time I was locked out of the game.
Personally at this point I feel like I've been treated like trash by ZOS's customer service and I feel that we do deserve more than plague is asking for.1 -
jamesharv2005ub17_ESO✭✭✭✭✭
✭✭✭You guys will get over 30 days while the rest of us only get 30 days. How is this fair? I understand you guys are upset the retailer you ordered from didnt ship it when they were supposed to. Thats not zenimax's fault.1 -
angerbunnySoul ShrivenYeah. I mean, who came up with that idea?
I forgot, though, that weekends end sunday morning.
I know that there might be constraints, or something? But who's the person in the company actually making the decision to only extend to sunday morning? Who is responsible for saying, 'We can go no further than sunday morning.'
Why? You could give us that small amount of time, but no more? Why? You're afraid of losing out on a few days of free game time from the people who paid you over $100 for the game, the collectables, and the free game time?
Who is the one saying this is how it has to be? Who is responsible? Which one?
It may be the third party distributors error, and you may not be responsible, but you have still chosen to go the route of hard-asses on the issue. We gave you a lot of money. We, as a group, invested in you and gave you a fair allowance. Now, maybe to no fault of your own, we did not yet receive our orders, however the access to the game IS up to you. And though it may be the fault of another company, you still chose to do business with them. And they, linked through you, have been a disappointment. You won't honour your paying customers by just giving us another week or so, to make up for the mistakes of others?
Because ultimately it's up to you guys to decide, right?
Can we not get more time because of some kind of NATO sanction or something?
Is someone going to execute a hostage every hour we have any more free access to a game we paid for but haven't received yet?
I mean, I'm just curious what the fear is.
Companies you agreed to do business with have basically made liars out of you. Whether or not this is the truth, this is the perception. And your response is 'we didn't do it, so it's not our fault. Tough break. Buy directly from us, next time and this won't happen.'
...will it not? Amazon has gone on to say they have over-sold their copies. Why? Did you not tell them how many copies you would be sending? They also are reported to not have received their shipment of goods in time to make their release date. Who provided them that? Oh, I suppose that's UPS' or FEDEX's fault. Not yours. I mean once you make the game, it's out of your hands. I mean, that's what it sounds like you're saying, right? Just wash your hands clean of that.
So, is it the people who actually run your server? Is that a third party company, and are they telling you how it is?
I feel like if I am putting the job of distributing my product in the hands of other companies, I am telling my customer: 'Use these people. We are trusting them, and so should you.'
You recommended them to us, and supplied them with your product. Whether or not you 'actually' did or didn't do whatever, you let them represent you.
You went with them.
I mean, if the pizza delivery guy fails to deliver my pizza because of car trouble, am I expected to call the manufacturer of the car they drive because the pizza parlor doesn't work on automobiles?
When you sign on another company, or let another company do your work for you, they in essence become your employee. They're expected to do a job. They didn't do it. You agreed. Unless they robbed you, and sold your game without your say so. Which is weird of you to then agree to mention them and continue to allow them to sell and distribute the game.
Freem.
(fnord)1 -
PlagueMonk✭✭✭✭✭jamesharv2005ub17_ESO wrote: »You guys will get over 30 days while the rest of us only get 30 days. How is this fair? I understand you guys are upset the retailer you ordered from didnt ship it when they were supposed to. Thats not zenimax's fault.
First off I would recommend reading the posts more carefully, there is ALREADY a solution for your "outrage" on the table.
Second, it IS Zenimax's fault.....they allowed the retailer to take in more orders than they could physically provide boxes for and one time.
Edited by PlagueMonk on April 7, 2014 5:11AM0 -
jamesharv2005ub17_ESO✭✭✭✭✭
✭✭✭PlagueMonk wrote: »jamesharv2005ub17_ESO wrote: »You guys will get over 30 days while the rest of us only get 30 days. How is this fair? I understand you guys are upset the retailer you ordered from didnt ship it when they were supposed to. Thats not zenimax's fault.
First off I would recommend reading the posts more carefully, there is ALREADY a solution for your "outrage" on the table.
Second, it IS Zenimax's fault.....they allowed the retailer to take in more orders than they could physically provide boxes for and one time.
So Zenimax now controls amazon? If they sold more than they had thats the retailers fault isnt it?2 -
Seems Goku may be right on the money. If Zenimax doesn't resolve this , they will look terrible. If they do resolve this, they would come out sparkling.1 -
jamesharv2005ub17_ESO✭✭✭✭✭
✭✭✭PlagueMonk wrote: »jamesharv2005ub17_ESO wrote: »You guys will get over 30 days while the rest of us only get 30 days. How is this fair? I understand you guys are upset the retailer you ordered from didnt ship it when they were supposed to. Thats not zenimax's fault.
First off I would recommend reading the posts more carefully, there is ALREADY a solution for your "outrage" on the table.
Second, it IS Zenimax's fault.....they allowed the retailer to take in more orders than they could physically provide boxes for and one time.
What outrage? Im not outraged about anything.
(double posted for some reason)Edited by jamesharv2005ub17_ESO on April 7, 2014 5:13AM1 -
JarronKai✭✭✭jamesharv2005ub17_ESO wrote: »PlagueMonk wrote: »jamesharv2005ub17_ESO wrote: »You guys will get over 30 days while the rest of us only get 30 days. How is this fair? I understand you guys are upset the retailer you ordered from didnt ship it when they were supposed to. Thats not zenimax's fault.
First off I would recommend reading the posts more carefully, there is ALREADY a solution for your "outrage" on the table.
Second, it IS Zenimax's fault.....they allowed the retailer to take in more orders than they could physically provide boxes for and one time.
So Zenimax now controls amazon? If they sold more than they had thats the retailers fault isnt it?
No, they are both at fault for this snafu, although I think Zenimax has more than Amazon given that other retailers have it quite the same, but only one company has the ability to make the situation right immediately and only one company really cares whether I subscribe to their game.
That's the company I want to respond to my concerns.
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jamesharv2005ub17_ESO wrote: »You guys will get over 30 days while the rest of us only get 30 days. How is this fair? I understand you guys are upset the retailer you ordered from didnt ship it when they were supposed to. Thats not zenimax's fault.
Since you ignored it the first time.
You have a funny definition of "fair". If you got what you paid for, then you have no claim to compensation. We have been wronged and we demand to be compensated. If you go to a restaurant and some one at a table next to yours finds a finger nail in their soup, they will get it taken off their bill, get a gift card, or get a free desert. How does that entitle you to a free desert??? What kind of logic are you using here?
Why are you here? If you truly are a customer who could be playing the game right now, why are you spending all this time trying to make light of legitimate gripes of paying customers? Smell a corporate plant anyone???Edited by RichterVonStrid on April 7, 2014 5:15AM0 -
I'm going to post an analogy I used in another forum about this issue
It's like going to a restaurant and getting an under cooked steak, and when you tell the server, they take it away, and never come back to your table. You know it most likely wasn't the servers fault, but After waiting an hour or 2 (in this case 2 days) you are going to start complaining about the service. The server might not have been at fault.. but they had better go back and make sure the situation is fixed as fast and effectively as possible.
You would also probably ask for a manager at that point and demand more compensation.
This would not mean that everybody in the restaurant deserved to get a free gift card to use in the future.
In the current situation ZOS is the only one capable of making amends, and they should step up, and do the right thing.
--Edited for grammarEdited by gokou320thub17_ESO on April 7, 2014 5:18AM0 -
PlagueMonk✭✭✭✭✭jamesharv2005ub17_ESO wrote: »So Zenimax now controls amazon? If they sold more than they had thats the retailers fault isnt it?
Not if they were told they would have X copies available and were not given enough.
All you are doing is arguing to argue and I would rather further the topic at hand and not quibble about things that really don't matter at this point.
Edited by PlagueMonk on April 7, 2014 5:41AM0 -
Darastix✭✭✭I don't think they give a *** that those who are waiting for the shipment to arrive cant play due to not having a code. this is the response i got from customer support on the issue
"King Emeric understands and when your codes arrived good tidings sir. However if there is a code problem we will like to hear about it."
I feel like the CS guy was Roleplaying as he told me to *** off.
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jamesharv2005ub17_ESO✭✭✭✭✭
✭✭✭RichterVonStrid wrote: »jamesharv2005ub17_ESO wrote: »You guys will get over 30 days while the rest of us only get 30 days. How is this fair? I understand you guys are upset the retailer you ordered from didnt ship it when they were supposed to. Thats not zenimax's fault.
Since you ignored it the first time.
You have a funny definition of "fair". If you got what you paid for, then you have no claim to compensation. We have been wronged and we demand to be compensated. If you go to a restaurant and some one at a table next to yours finds a finger nail in their soup, they will get it taken off their bill, get a gift card, or get a free desert. How does that entitle you to a free desert??? What kind of logic are you using here?
Why are you here? If you truly are a customer who could be playing the game right now, why are you spending all this time trying to make light of legitimate gripes of paying customers? Smell a corporate plant anyone???
You have not been wronged I mean come on I ignored it the first time because it simply isnt true. Noone has wronged you. so you have to wait a couple days its not the end of the world like you seem to claim. Also none of your business but my wife is using the PC right now. Nice personal attack tho.1 -
gharms✭✭✭jamesharv2005ub17_ESO wrote: »PlagueMonk wrote: »jamesharv2005ub17_ESO wrote: »Hold on if they extended the early access for you does that mean all of us get extra days as well? If not how is that fair to all of us who are already registered you get extra days we do not?
They aren't extending the early access, that is over and done with. Only the grace period to enter the box code
If you started playing Friday, were you upset that others started playing 3-5 days ago? You should just be grateful you have access to the game you paid for (which we now do not)
See I paid extra to make sure I got the game on time. You want them to punish me for that by giving everyone who did not free days. If they give you guys extra time due to no fault of Zenimax ALL of us should get extra time too.
You obviously have no idea how this works and just want to scream some feigned inequality. No one is asking for "free time" or "more time" than you. It's NOT that hard to start the 30 day free time rolling day one for active accounts regardless of when the code is entered. I didn't pay extra because I was assured TWICE by Zenimax that there would be no play interuption for ordering a physical copy from Gamestop. And here we are. They are screwing THOUSANDS of players right now, and all YOU can think about is how you're getting screwed by being able to play? Gimme a break.2 -
I don't think they give a *** that those who are waiting for the shipment to arrive cant play due to not having a code. this is the response i got from customer support on the issue
"King Emeric understands and when your codes arrived good tidings sir. However if there is a code problem we will like to hear about it."
I feel like the CS guy was Roleplaying as he told me to *** off.
HAHAHAHAHAHAHHAAAAAaaaaaa
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stylist.riotub17_ESOSoul ShrivenI am really upset about this. I paid $100 to play this game. $100! And now I've been kicked from playing. It's shameful. We all already have early access codes, so why can't we play?
I was already upset because the game is not at all what I thought it would be, and was teetering on the edge of "Should I even keep playing? This kinda sucks." Looks like they made the decision for me!!
C'mon, guys. Get it right.0 -
jamesharv2005ub17_ESO✭✭✭✭✭
✭✭✭jamesharv2005ub17_ESO wrote: »PlagueMonk wrote: »jamesharv2005ub17_ESO wrote: »Hold on if they extended the early access for you does that mean all of us get extra days as well? If not how is that fair to all of us who are already registered you get extra days we do not?
They aren't extending the early access, that is over and done with. Only the grace period to enter the box code
If you started playing Friday, were you upset that others started playing 3-5 days ago? You should just be grateful you have access to the game you paid for (which we now do not)
See I paid extra to make sure I got the game on time. You want them to punish me for that by giving everyone who did not free days. If they give you guys extra time due to no fault of Zenimax ALL of us should get extra time too.
You obviously have no idea how this works and just want to scream some feigned inequality. No one is asking for "free time" or "more time" than you. It's NOT that hard to start the 30 day free time rolling day one for active accounts regardless of when the code is entered. I didn't pay extra because I was assured TWICE by Zenimax that there would be no play interuption for ordering a physical copy from Gamestop. And here we are. They are screwing THOUSANDS of players right now, and all YOU can think about is how you're getting screwed by being able to play? Gimme a break.
You ARE asking for free time tho. Your 30 days wont start until you get your box. So you will get 32 33 34 whatever days and the rest of us do not. How is that ok? I can play because I made sure I could play by paying for the overnight shipping. I guess I should have just not paid for it then I could just get free days until it got here.1 -
jamesharv2005ub17_ESO wrote: »jamesharv2005ub17_ESO wrote: »PlagueMonk wrote: »jamesharv2005ub17_ESO wrote: »Hold on if they extended the early access for you does that mean all of us get extra days as well? If not how is that fair to all of us who are already registered you get extra days we do not?
They aren't extending the early access, that is over and done with. Only the grace period to enter the box code
If you started playing Friday, were you upset that others started playing 3-5 days ago? You should just be grateful you have access to the game you paid for (which we now do not)
See I paid extra to make sure I got the game on time. You want them to punish me for that by giving everyone who did not free days. If they give you guys extra time due to no fault of Zenimax ALL of us should get extra time too.
You obviously have no idea how this works and just want to scream some feigned inequality. No one is asking for "free time" or "more time" than you. It's NOT that hard to start the 30 day free time rolling day one for active accounts regardless of when the code is entered. I didn't pay extra because I was assured TWICE by Zenimax that there would be no play interuption for ordering a physical copy from Gamestop. And here we are. They are screwing THOUSANDS of players right now, and all YOU can think about is how you're getting screwed by being able to play? Gimme a break.
You ARE asking for free time tho. Your 30 days wont start until you get your box. So you will get 32 33 34 whatever days and the rest of us do not. How is that ok? I can play because I made sure I could play by paying for the overnight shipping. I guess I should have just not paid for it then I could just get free days until it got here.
We paid for overnight shipping too... your ignoring posts. I do feel they owe us that... read my previous posts.0 -
PlagueMonk wrote: »jamesharv2005ub17_ESO wrote: »So Zenimax now controls amazon? If they sold more than they had thats the retailers fault isnt it?
Not if they were told they would have X copies available and were not given enough.
All you are doing is arguing to argue at this point and I would rather further the topic at hand and not quibble about things that really don't matter at this point.
I suggest we all just ignore jamesharv2005ub17_ESO from now on. Whether he is a corporate ***** or just a regular *****, he is clearly too thick headed to understand the dilemma or just plain doesn't give a ***. Go start an ESO fanboy thread and leave us alone. This thread is for people to vent their frustrations.Edited by RichterVonStrid on April 7, 2014 5:42AM0 -
I preordered in February. I guess I should have paid for faster shipping. Really??!!?!?! Ordered 2 months ago and cant play because it is not here and people say I should have paid for faster shipping. Wow!2
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Richter, be careful about calling the T word, and specifically talking that way... they will close this thread. We have to be careful and make sure we give them no reason to do so.Edited by gokou320thub17_ESO on April 7, 2014 5:26AM0
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jamesharv2005ub17_ESO✭✭✭✭✭
✭✭✭gokou320thub17_ESO wrote: »jamesharv2005ub17_ESO wrote: »jamesharv2005ub17_ESO wrote: »PlagueMonk wrote: »jamesharv2005ub17_ESO wrote: »Hold on if they extended the early access for you does that mean all of us get extra days as well? If not how is that fair to all of us who are already registered you get extra days we do not?
They aren't extending the early access, that is over and done with. Only the grace period to enter the box code
If you started playing Friday, were you upset that others started playing 3-5 days ago? You should just be grateful you have access to the game you paid for (which we now do not)
See I paid extra to make sure I got the game on time. You want them to punish me for that by giving everyone who did not free days. If they give you guys extra time due to no fault of Zenimax ALL of us should get extra time too.
You obviously have no idea how this works and just want to scream some feigned inequality. No one is asking for "free time" or "more time" than you. It's NOT that hard to start the 30 day free time rolling day one for active accounts regardless of when the code is entered. I didn't pay extra because I was assured TWICE by Zenimax that there would be no play interuption for ordering a physical copy from Gamestop. And here we are. They are screwing THOUSANDS of players right now, and all YOU can think about is how you're getting screwed by being able to play? Gimme a break.
You ARE asking for free time tho. Your 30 days wont start until you get your box. So you will get 32 33 34 whatever days and the rest of us do not. How is that ok? I can play because I made sure I could play by paying for the overnight shipping. I guess I should have just not paid for it then I could just get free days until it got here.
We paid for overnight shipping too... your ignoring posts. I do feel they owe us that... read my previous posts.
Well you will get overnight shipping whenever they finally get it out to you. Thats not zenimax's fault they took too many orders.1 -
stylist.riotub17_ESOSoul Shrivenwaynesrcb14_ESO wrote: »I preordered in February. I guess I should have paid for faster shipping. Really??!!?!?! Ordered 2 months ago and cant play because it is not here and people say I should have paid for faster shipping. Wow!
Same here, I ordered in January and paid for One Day shipping to hopefully try to avoid this. Big thumbs down.0 -
waynesrcb14_ESO wrote: »I preordered in February. I guess I should have paid for faster shipping. Really??!!?!?! Ordered 2 months ago and cant play because it is not here and people say I should have paid for faster shipping. Wow!
here, here0