Here is my interpretation of what SHOULD have been said, but wasn't.

PS: Zenimax: your PR person SUCKS. I can not even believe that PR would have told you to remain silent. That person is due for relocation, if ya catch my drift.

Anyway, Dear Zenimax, I wrote this letter for you so you don't really need to think anymore. It contains all of the things you should have said 24 hours ago, and still allows for you to put the blame on Amazon. Ready? Here it goes, with many declaimers:

This is the CS announcement that Zenimax SHOULD have made, but didn't:

NOTE: WHAT FOLLOWS IS NOT AN ACTUAL REPLY, IT IS MERELY WHAT MY PR DRIVEN BRAIN HAS CONCOCTED. IT IN NO WAY REPRESENTS ZENIMAX OR ANYTHING OFFICIAL AT ALL. (see how I totally redacted any responsibility from Zenimax there?)

What should have been said 24 hours ago: (and wasn't, and still hasn't been) :

Dear Customer (or appropriate gaming type salutation):

It has come to our attention that many of you are experiencing delays in receiving your physical copies of The Elder Scrolls Online. We are deeply sorry for this issue. (note: this expresses remorse and compassion for what folks are dealing with)

While we can not hasten delivery of your product to you (note: places blame elsewhere here without actually blaming any company), we want to show goodwill and appreciation for those that pre-ordered physical editions of the game, and to the community as a whole. (note: this makes them sound like they are awesome, and fighting the good fight for the little guy).

In order to alleviate these problems, we are extending the early access cut off until Tuesday (insert some bull**** time that is way off what I deal with as time on the West Coast here. I suggest noon, EDT, as that gives pretty much the entire world enough time to sort stuff out). This should solve game access issues for many, if not most, of those effected.

In the event that this does not solve your issue, please contact (insert some dedicated service reps that have some authority to make a decision here). We will do our best from this end to rectify the situation.

We want to express thanks to the fans of Elder Scrolls and the community as a whole for helping to make this version possible. We could not have done it without you.

Sincerely,
some EOS suit's name gets inserted here, with title, cuz that makes us feel like someone is ACTUALLY paying attention.


AGAIN: THIS IS NOT AN ACTUAL RESPONSE. THIS IS ONLY THE RESPONSE THAT I THINK SHOULD HAVE BEEN GIVEN TO THE COMMUNITY.

PS: ZOS: you totally have my permission to copy and paste this letter to the responses you are sending people. My response is WAY better than the response you've given to your customers. Please feel free to use it. I release any claims to it, in any way.

Also, ZOS: when you're ready to fire that balogna piece of Banta dung running your PR office, I'm available. PM me for a resume.

MSUStve wrote: »

My standard edition was delivered by UPS on Friday...to someone else. My replacement is coming from Amazon tomorrow. Honestly, when I saw that the early access grace period was ending Sunday morning, I was surprised but not worried. I was sure someone over at Zenimax/Bethesda would hear a chorus of folks with delivery problems and extend early access through at least Sunday night if not through Monday or Tuesday. What did surprise is that never happened. I was pretty disappointed to get up this morning and find myself locked out.

im suprised they didnt as well...really stupid of them to ignore a chunk of there C.E buyers...

My C.E. was slated for release date delivery and the day before release Amazon had to estimate a new delivery because they didn't have the item. Amazon's delivery estimate isn't always correct but it sounds like it was a Zenimax distribution problem. Might be why they aren't responding.

I made similar "mistake". Preordered physical Imperial Edition. It arrives tomorrow. Thought I would chill out in Tamriel after doing yard work etc - and I am locked out.... So as everyone else is saying - Although I will be online tomorrow I am sure - it is annoying that Zenimax did not really think through the issue of time to physically mail these things and how that would create issues given a Friday launch day....

Phyrdrin wrote: »

It looks like our suspicions were proven. ZOS, in fact, does not care about what their customers have to say. The sister thread to this has been closed. Quoting the mod:

"Greetings everyone. As it appears that the comments are no longer adding to a constructive conversation, we will be closing this thread at this time. We understand that sometimes people may not agree about certain issues and that tempers can run high when there are frustrations, but it is never okay to reply with hostility towards one another. Please keep all conversations and disagreements civil, constructive, and on-topic. Thank you."

No longer adding constructive comments? No. That is not the case. A few people got upset, but that is no reason to close a thread. The real reason this was closed is that ZOS wanted it closed to try and silence us.

When the constructive comments turns into people repeating others names in every post just to argue, then yeah, its not very constructive. Didn't know you were speaking for ZOS now, eh?

It is getting rediculous now with no messages to the people, as things seem to be blowing up on twitter, facebook, and the forums. Hopefully they make the right move, and extend the grace period for people and fix there accounts so they can log on.

It's never a good sign when the Thought Police™ arrive and start locking the place down.

To be honest, I'm surprised it took this long. They just want us to all go away and leave them alone, and this is their way of handling it.

TRG_Ebrasu wrote: »

The Zenimax and Amazon dropped the ball thread was closed because idiots turned it into a pissing match.

Some just couldn't argue without getting all heated in between, sucks but whatever. Here is another thread.

Escuzi wrote: »

TRG_Ebrasu wrote: »

The Zenimax and Amazon dropped the ball thread was closed because idiots turned it into a pissing match.

I find it ludicrous that they could read enough of that thread to deem it non-constructive without replying to at least one of the constructive statements in the thread before they closed it. There was plenty of comments in that thread that deserved an answer, but alas, no statement from Zenimax.

Absolutely. Goes to show they're watching things, thats for sure.

Now instead of wasting my Sunday in-game, I'm wasting it clicking through all of the boards in the hopes of finding that they have addressed this issue by enabling our login for a few more days

We are here to try to get our voices heard - let's focus on that rather than trying to argue with people who argue for the sake of arguing.

Kgee wrote: »

TRG_Ebrasu wrote: »

The Zenimax and Amazon dropped the ball thread was closed because idiots turned it into a pissing match.

There was only one person in-sighting that IMO and unfortunately it looks like that person decided to come to this thread too. So it won't be long before this one is shutdown too.

It's not you by the way.

Oh my, Rofl.

Shanna wrote: »

Now instead of wasting my Sunday in-game, I'm wasting it clicking through all of the boards in the hopes of finding that they have addressed this issue by enabling our login for a few more days

and i know, right? Although i am getting mine tomorow (as far as amazon says), i still hope in anticipation that they do give people the grace period extension, as it seems allot need it.

TRG_Ebrasu wrote: »

Reignskream wrote: »

Escuzi wrote: »

TRG_Ebrasu wrote: »

The Zenimax and Amazon dropped the ball thread was closed because idiots turned it into a pissing match.

I find it ludicrous that they could read enough of that thread to deem it non-constructive without replying to at least one of the constructive statements in the thread before they closed it. There was plenty of comments in that thread that deserved an answer, but alas, no statement from Zenimax.

Absolutely. Goes to show they're watching things, thats for sure.

It just goes to show the report function works.

Sure does. They quick to respond to that, but absolutely hesitant on saying anything about a grace period and the likes. But i truely do feel its just a whole lot going on behind the scenes than we know, but still doesnt excuse them for not giving people some sort of a response by now.

How long before this one gets closed?Come on 100 dollars means a lot to me.I want to play and instead I am getting played by you.Thanks

Purchasers of the most expensive version of ESO like myself should NOT be penalized by having their access revoked until the shipment arrives. This is absolutely ridiculous and NOT the fault of the customer.

a) An apology is in order.
b) Grace period absolutely has to be extended.

I must say, a HORRIBLE WAY to treat customers of physical collector's edition, plain and simple.

I'm in the same boat. My expected delivery date is tomorrow, but still I should be able to play right now. They took my money for the Imperial Edition. Wy can't I log in!