It is amazing so many people are going to miss some days because of two companies with their heads stuck so far up their butts that they can't see the disasters that is happening now.

Been reading the forums as I also helped impacman007 (my fiancé) deal with Amazon and Zenimax. Amazon was a hoot. They outright lied three times and I caught them. They denied it even when I showed their lie in their own words. Amazon oversold that is the truth of the matter.

Now Zenimax knowing there is delivery dates being delayed and people that pre-ordered are going to be shut out tomorrow because of it do one or two things.

First they keep saying the same thing over about tomorrow deadline (I seriously don't think they are reading the complaints but just posting to act as if they are concerned).

Second, shift blame or tell you Amazon told them they would have all copies delivered by the 4th (apparently they aren't reading emails, support tickets, and etc just tapping an auto reply).

Well I know Amazon lost us rerolling a prime membership after this (had problems before but not like this).

And Zenimax needs to tighten the belt and read what is posted in every forum, ticket, email...because they losing people by the scores. I guess they don't really want this game to be a success that it could be.

Hound them both over and over players. This is unacceptable behavior for any business that takes a person's money. We are customers without us..where is your company?

Gunslinger wrote: »

I wonder if they are fooling themselves with the whole '5 million Beta testers' thing. Perhaps they think that they don't need to worry about us and our problems because we don't amount to much. However it can turn on you in a hurry Zenimax and it usually starts by thinking you have it made and and the customers are just being a pain so let's ignore them.

The hardest question for us remains - will we quit because of this trashy treatment or not? In the end, ZOS believes they have us by the balls. They think so highly of themselves that they don't believe we'll go anywhere and are treating this thread like simple whining.

What I'm frustrated about at this point is feeling completely powerless. Nothing I can do will really make a difference at this point - not boycotting this franchise, continuing to try to get support, or continuing to hope for some kind of response. But you know what? Here's a reality check for you ZOS -

SWTOR was hyped up more than this and their customer base evaporated practically overnight because of let-downs that started with customer service and ended with content. This game isn't nearly as anticipated or popular as SWTOR was and their player base practically vanished. If you hope to keep your game P2P and in demand, start by taking care of the people that support you instead of spitting on them.

Now, Bioware have their ducks in a row where customer service is concerned. But, guess what? It's too late. Most of their players have left and even bending over backwards will do nothing to bring them back.

TRG_Ebrasu wrote: »

At this point it pretty certain Zenimax has no plans on doing anything in regards to covering their end of this screw up. Tomorrow will pass and there will not be a whisper of a fix for this.

Then come Monday they'll re-post the same we are working on it speach and that will continue until it is no longer an issue.

They do not care; arguably the people who purchased a physical copy are in the minority and those of us who bought the CE (IE) even more so; so in the long run we pose little to no loss to them in the grand scheme of things.

We might not, but banks being charged (even temp) has well over 30 pages of complaints. This has reached 21 pages. They are losing people.

K, just checked my tracking from Amazon.. This is how it reads..

---

- 4/05/2014 - Saturday
7:41 pm
Shipment information sent to FedEx


6:00 am
Shipment information sent to FedEx

MURFREESBORO, TN


Processed by shipper and loaded in trailer said to contain package

---

Should I be worried!? Somewhere in Tennessee there is a trailer that is said to contain my package? I feel so reassured now!

Thank you Amazon!

I also wonder how many of you folks actually understand how this process works.

Zenimax didn't make anything. They didn't ship anything. They contract companies to print the discs, box the copies, and send them for them. None of this stuff is done in house. It very rarely is.

What it sounds like to me is that Amazon screwed the pooch by not sending out orders in the order they were received, quite possibly overselling stock(Companies actually do this often because they expect there to be cancelled orders and/or returns), and Zenimax's hands are quite frankly tied with a lot of things.

The support agents here may very well not be able to do anything.

I could in theory see the grace extended until 23:59 Monday, because many places don't deliver on Monday, but that's it. Any other delayed shipping is either on Amazon, or whomever Zenimax contracted to produce and ship to retailers.

While they should get into damage control mode, you guys don't understand that they're probably all freaking out and running around like chickens with heads cut off. They're not going to snap instantly and extend the grace period without someone up on the top end making the decision to do it, and some of you folks expected something to happen immediately.

It doesn't work that way.

Not excusing ZOS from some sort of blame, but it really does sound like the majority of this BS is on Amazon. Especially considering I know how this whole thing works.

Not even Blizzard makes their products in house.

eq2imora_ESO wrote: »

I also wonder how many of you folks actually understand how this process works.

Zenimax didn't make anything. They didn't ship anything. They contract companies to print the discs, box the copies, and send them for them. None of this stuff is done in house. It very rarely is.

What it sounds like to me is that Amazon screwed the pooch by not sending out orders in the order they were received, quite possibly overselling stock(Companies actually do this often because they expect there to be cancelled orders and/or returns), and Zenimax's hands are quite frankly tied with a lot of things.

The support agents here may very well not be able to do anything.

I could in theory see the grace extended until 23:59 Monday, because many places don't deliver on Monday, but that's it. Any other delayed shipping is either on Amazon, or whomever Zenimax contracted to produce and ship to retailers.

While they should get into damage control mode, you guys don't understand that they're probably all freaking out and running around like chickens with heads cut off. They're not going to snap instantly and extend the grace period without someone up on the top end making the decision to do it, and some of you folks expected something to happen immediately.

It doesn't work that way.

Not excusing ZOS from some sort of blame, but it really does sound like the majority of this BS is on Amazon. Especially considering I know how this whole thing works.

Not even Blizzard makes their products in house.

It's not ZoS fault, indeed. But the so called "extended" grace period makes ppl mad. ZoS is thoughtless. r u kidding ZoS? You really don't know the delivery service is not available on Sunday? Or do we really need to shout at them like "THE DELIVERY SERVICE IS NOT AVAILABLE ON SUNDAY!" so they can understand the situation? I don't blame the customer service persons. They are innocent. But ZoS does need to be responsible if they want to make a good game.

And eq2imora_ESO if you had bothered to read all the posts you would see that almost all of us offered to have our subs retro active to Sunday or even allow us to pay a month and then add the 30 day on top later. WE are being reasonable in asking for help in this issue. It's the lack of response from ZOS that is the problem. I have an email that I replied to and sent back to them 13 hrs ago and still no response.

Dolenz wrote: »

blah blah blah blah blah

Apples and oranges. You can't compare a SP game launch with an MMO. They're two different animals.

Extending an early access during a weekend to help games that didn't ship on time is not as helpful as it may seem (mine from Gamestop won't be here till Monday). Mail and deliveries are spotty at best on the weekends. Please have the grace period end on a day that has all delivery services delivering their packages! While it might not ultimately be ZOS' fault, it is their product that is affected. Sometimes you have to suck it up and make the best customer service decision you can.

@eq2imora_ESO‌ Your opinion is your opinion, but your words do nothing to change how anyone will feel about this. If they really were doing damage control they would try to keep their customers posted instead of in the dark.

If they ban us from the forums just for trying to get what we paid for, then that is on them. All that will accomplish is proving their incompetence and the truth of what many suspect already. Should that happen, so be it. Our opinion will only sink lower and they will lose a large amount of players.

ZOS_AlanG wrote: »

Amazon has acknowledged this shipping issue, and customers will be contacted by Amazon with further details in the event of a late shipment. Players who were eligible for Early Access can still play without a game activation code from a physical box until Sunday morning at 8 a.m. EDT.

There have been a number of people asking whether they can get the digital Imperial Edition instead, and still keep the Explorer's Pack pre-order bonus.

You can, but you will need to contact customer support and demonstrate that your account had an early access code applied to it. The easiest way to do this is to submit a support ticket with the same address your game account is registered to. When switching from physical to digital, you also need to keep the same edition (standard/Imperial).

We are still working on this matter, and will post any further updates in this thread, and include them in the Dev Tracker.

When I submitted a support ticket asking for this solution, I got yet another out-of-date, irrelevant canned response about "you are concerned about Early Access entitlements." HINT: Delete canned responses from your support system that are no longer appropriate because they apply to something that ended one or more days ago.

Personally, I'm done with this. I'm not going to get my box from Amazon and that is fine by me because this disaster of a support team are not in any way prepared to actually run a functional MMO. It's too bad, I really enjoyed the 5 days I spent playing the game. Good luck to all of you in Tamriel.

We have to hold onto hope, or at the very least, bitter rage. We can't let this die without a resolution.

I don't have many answers, and I know this doesn't help the issue with communication between ZOS and the consumers, but I do believe you can still order the Imperial Edition through Gamestop.com. Here is the link.

http://www.gamestop.com/pc/games/the-elder-scrolls-online-imperial-edition/113688#productDetails

I actually did this earlier today and they accepted my order, but I decided I would just wait on my box from Amazon, since a rep told me that it WILL be here by April 12 and I figured that`s around when I would get my game even if I ordered from Gamestop. This is mostly for those of you that said Amazon may have you waiting for a while. I know it doesn't make things better with ZOS, but hopefully it`ll make things better for those that want to play the game anyway.

I, for one, will not be blocked from the forum. Though my husband may because he is waiting on his physical copy of the CE, my version was purchased digitally. I promise to take up the baton as it were, and do my part to keep this issue relevant and on the radar.

A solution here is relatively simple. If you bought the game and have paid for it, you should not be locked out of it due to whatever miscommunication or other issue has happened between Zenimax and Amazon. Whether or not Zenimax is at fault, there comes a time as a company where you suck it up and make it right.

Yes, the fault may lie at Amazon's feet, but it is Zenimax that will bear the brunt of a CR blowout. A simple statement such as "We are truly sorry that some people are having issues receiving their physical game copies. While we can not hasten delivery to you, we can offer to continue your game access until your game arrives." Is not difficult to make, and would do more than any of the other PR type canned responses that those affected have received.

Earlier this afternoon, my husband received an Email in response to his ticket that they were escalating it up the chain, but he hasn't heard anything back. That was 12 hours ago, and is unacceptable customer service. Period.

sylviermoone wrote: »

I, for one, will not be blocked from the forum. Though my husband may because he is waiting on his physical copy of the CE, my version was purchased digitally. I promise to take up the baton as it were, and do my part to keep this issue relevant and on the radar.

A solution here is relatively simple. If you bought the game and have paid for it, you should not be locked out of it due to whatever miscommunication or other issue has happened between Zenimax and Amazon. Whether or not Zenimax is at fault, there comes a time as a company where you suck it up and make it right.

Yes, the fault may lie at Amazon's feet, but it is Zenimax that will bear the brunt of a CR blowout. A simple statement such as "We are truly sorry that some people are having issues receiving their physical game copies. While we can not hasten delivery to you, we can offer to continue your game access until your game arrives." Is not difficult to make, and would do more than any of the other PR type canned responses that those affected have received.

Earlier this afternoon, my husband received an Email in response to his ticket that they were escalating it up the chain, but he hasn't heard anything back. That was 12 hours ago, and is unacceptable customer service. Period.

Thank you for writing this! I will be here until the final minute when we are blocked out as well, trying to keep this post fresh and on the top page.