Usually Amazon is ahead with shipping. I read that Gamestop is having the same issue. My CE from Amazon is shipping now, but i won't get it until at least Wednesday. I'm hoping Zenimax will let us all play past their deadline. if we have proof we paid the preorder and it is shipping then we should get an extension.

This situation has really gotten out of hand at this point. I refuse to believe that it is so challenging to respond to a ticket that includes proof of purchase, proof of order date, proof of arrival date, and full chat logs with Amazon reps by adding a couple of days to my access so I don't get locked out. I refuse to believe that it is easier to risk losing this many customers rather than just extend the damned deadline for people or give them some kind of temporary code that will allow them to enter a sub payment.

So at this point, ask yourself this - how serious are you about bailing on this game if ZOS continues to show the same kind of callous disregard for you as a customer? Would you quit?

At this point - 2 days and over 7 hours after starting this crusade - I think I'm ready to say that I'm on the edge of washing my own hands clean of this game and anything to do with Zenimax. As we speak I am compiling a formal complaint to the BBB. This complaint will probably not do anything but tickle ZOS. They are big enough to be able to ignore a D+ score there anyway, so what's really the point?

The point here is that I refuse to be treated this way. I work my ass off to earn an income, and when I spend said income I buy certain rights that go with it. Such as the right not to be ignored and treated like gum stuck on the bottom of your shoe - the right to know what is going on with my situation.

I will give ZOS another 24 hours before submitting my report and leaving ESO permanently. Although Amazon forbids me from cancelling my order at this point, I will dispute it anyway and return it to their warehouse. To those who are still in this situation with me - hang in there. Everyone deserves at least one chance - this is the one I'm giving them.

i ordered feb 20.just changed to preparing to ship

Looks like Amazon charged my card and changed the status to preparing to ship. That's an improvement I suppose.

Amazon has acknowledged this shipping issue, and customers will be contacted by Amazon with further details in the event of a late shipment. Players who were eligible for Early Access can still play without a game activation code from a physical box until Sunday morning at 8 a.m. EDT....

still no help from ZoS Customer service except 'too bad so sad'

So I contact Amazon ZoS and this is what they said...

You are now connected to Sebastian from Amazon.com


Me:I had pre-ordered the Elders Scrolls Online Imperial Edition. Zenimax Studios is soon to lock game until the codes in the box are given to us. They directed us to speak with Amazon about what to do if shipment is as described late in shipping.


Sebastian:Hello, my name is Sebastian. I hope you're doing well. I'll be happy to help you.

Matthew I see this order is still on time


Me:As in it is coming in today?


Sebastian:No Matthew this will be deliver on the estimated delivery date of Friday, April 11, 2014

As is state on the order

.....

So really what are they going to do for us??!?!? Looks like I'll have to buy a 2nd copy of the dang game cause ZoS is Failing at any sort of customer service here besides telling us that we will be locked out of the game.

Kheoss wrote: »

ZoS AlanG, this is the thing. THAT DEADLINE WILL NOT CUT IT AS MOST MAIL SERVICES ARE CLOSED ON SUNDAY ANYWAYS. Amazon half shipped many of the boxes that would not arrive on time 'before' sunday( which in it own right is silly to say is an extension as it has been that before anyone complained). SO YOU ARE STILL LOCKING US ALL OUT OF GAME as many of us will not see that box until mid NEXT WEEK.

^THIS - This is what nobody at ZOS seems to comprehend.

sylviermoone wrote: »

@ZOS_AlanG‌ thanks for the update, but......

What good is it for those who will not get their physical game code to be told they can play until tomorrow, 8 AM Eastern? On behalf of the hubby having this issue, that really sucks. We are in Pacific time; 8 AM eastern is 5 am in our time zone.

He has even said he would be willing to pay up front for 30 day access, and have his free 30 days credited for AFTER the 30 days he pays for. Why is this so difficult? Please: those having this issue need a better answer than what you're giving.....

This ^ I'd be totally down for paying for the sub if needed I know others are not able to at this time for paying the 100$ for the box set though.

Also as clearly ZoS that when speaking to Amazon, if they had the 'delivery' date after Sunday the 6th, they don't see it as being late.

Remorseless wrote: »

The fact he's spewing his incoherent *** here makes me wonder. Have you tried everything as far as communicating with ZOS and your retailer? Maybe you should of ordered digital, but as you can see, it's not going as planned. For reference don't *** up the forums for your mishap. It's getting annoying.

Blaming a customer who did their best to purchase the product from a retailer, and paid for the fastest possible shipping because they didn't purchase a different product makes no sense.

Many of us who purchased the more expensive product are being punished by ZOS because their policy did not allow a realistic time frame for many deliveries. As someone who is disabled and can't readily drive to the nearest Gamestop, I had to have mine delivered. Since it's impossible to receive it via mail on Sunday, there is no benefit to them in not allowing us to play it tomorrow.

I'm baffled as to what ZOS considers to be the benefit to them of cutting off access on Sunday morning. (Mine is coming from Best Buy, but was delayed due to a hailstorm.)

Yes; I FIANLLY got a "UPS Next Day Air Saver" tracking number from Amazon but UPS oesn't process on the weekends (as former employee) and therefore because it is going from NV>WA... I probably won't even get it until Tuesday by the End of Day.

Say goodbye to my 3rd rank on Dawnbreaker EU server.... furthermore say goodbye to the 2 Germans above me : )

IF ZeniMax doesn't want a revolt they need to extend the grace period.... nothing further to be said.

I asked for an extension to the grace period and got a canned response reiterating that it only goes until sunday...like I didnt already know that...

It's just a stall tactic to mitigate the complaints in the hope that Amazon trickles in enough orders so that the people complaining will either get tired or get their orders. There is no investigating and there will be no solution. I see that now. This is why they continue to parrot the "it's the third party problem/fault" and you get to keep playing all the way up to Sunday 8am" and the lack of a real response. We are the "screwed".

Remorseless wrote: »

It appears you dropped the ball, which is why you're posting anyways?

Don't you have something better to be doing than attacking people who are SOL due to Amazon's mistake?

I really doubt the issue is with Amazon.

Well amazon managed to pull through and send my order after scaring the crap out of me. I guess I got lucky beings everything is undamaged, but apparently there was some sort of missprint on my game code. It says invalid code every time I try to enter it. The other codes appear to work as they say that I need a copy of the game to register them.

Amazon just marked mine as shipped arriving on Monday guess ill just study for exams or something lol