Login Incorrect...

FizzerUK · April 2014

Was playing last night, login this morning and I can not.

"Login Information Incorrect"

So far I have tried.....

- Firewall is disabled
- Anti-Virus is disabled
- 5 Day early access on account
- Changed password
- Deleted "ProgramData" in ESOLauncher Folder
- Set Launcher to run as Administrator.
- Disabled services NOT Microsoft and run as selective start-up.

I am out of ideas?

Anyone Please!

Launcher Version: 1.3.5.953486
EU Client Version: 1.0.0.956792
NA Client Version: 1.0.0.956792

Can someone confirm the above Versions please...

NOTHING has changed on my PC.

Currently Downloading client again BUT I really don't think that will do it.

I remember that if you put your log-in incorrectly too many times it locks you out.
It is not doing that.

WHY!! HELP!!!!!!

the_falcorrwb17_ESO · April 2014

I'm getting the exact same issue.

methroixb16_ESO · April 2014

Although I can't log into the game, I can confirm the version number for EU.

But then I can't even log in to my account on the site to get started with the 3-day headstart.
Nothing at all happens when I click "Sign In", regardless of browser or platform.

FizzerUK · April 2014

Looks like they busted something between the 5 and 3 day authentication...

Coincidence this starts as 3 day access starts ??

Sithys · April 2014

login screwed + 1. additionally, in order to post this I had to log into the site using my password from 2 passwords ago. Looks like account server is screwed, and Aussie primetime ESO right along with it

NYR12690 · April 2014

I think this is complete bologna! They see a lot of users having this issue, yet they don't try to solve this. We basically preordered this for nothing. Man, I can't wait till April 4th when the rest of the buyers come in. JUDGEMENT DAY! The server is going to be so overloaded that we won't be able to play. I'm starting to rethink paying 15$ a month for a game that I won't be able to play on a consistent basis.

FizzerUK · April 2014

NYR12690 wrote: »

I'm starting to rethink paying 15$ a month for a game that I won't be able to play on a consistent basis.

Well they have 1 moth with free access that came with purchase to sort it out.

Then we will see. But coming from PTS I don't like how many issues are still not fixed. But I will cut some slack. Not many MMO releases go smooth.

BUT for a Pay2Play they best be up to the mark. THAT is a lot of money they are sucking in..

NYR12690 · April 2014

At this moment, I am definitely not paying 15$ a month. I'll go back to WOW if I have to since I never had a problem there. I just saw the gameplay and saw great potential, so I decided to switch over. IMO, they should have waited to perfect the game before releasing it. Right now, I feel like a guinea pig that just paid 80$ to be tested on and soon to be more. If I would have known about this, I wouldn't have gotten the Imperial package. Heck, I would have tried WildStar before this. Lets just pray this gets fixed by the time I get back from work because I am going to want to kick some butt later.

Odinsblade · April 2014

i can`t log in , having the same damn problem "log in information is incorect " but i can log in on the website with the exact info.. also changed my password 3 times, still same problem, i contacted the customer support and their answer is try again....................................................................

Zilyana · April 2014

All you can do is take a break, come back in a few hours and hopefully it's been sorted out. Super disappointed, not been able to play at all today

NYR12690 · April 2014

Well, I want my money back. This is complete BS. Paying for a game we can't play. Well played Zenimax, Well Played scheme.

MrSalty · April 2014

been waiting about 8 hours for them to fix an issue from last night

FizzerUK · April 2014

Well This is the official support response...

"This error is occurring due to the large volume of logins. The issue should be resolved relatively soon. We recommend attempting to log in to the game again after a period of around 10 minutes. "

With >>> Status: Solved

We had stress tests to combat this. ;-)

Been trying for 4 Hours.. Nevermind 10 minutes

NYR12690 · April 2014

Time to dispute charge for this game. The people running the show hired a bunch of 2nd graders, who know how to copy and paste only to do tech support. Hire some nerds goddamnit, not 2nd graders

Loxy37 · April 2014

methroixb16_ESO wrote: »

Although I can't log into the game, I can confirm the version number for EU.

But then I can't even log in to my account on the site to get started with the 3-day headstart.
Nothing at all happens when I click "Sign In", regardless of browser or platform.

Regards the browser. Try a different one or make sure nothing like popup blockers are running, ghostery, adblock and so on or you can add the site to their respective white-lists. If you don't know what any of those are then chances are you don't have them.

Regards login issues. I'm not sure, sorry.

Palefox · April 2014

iv been having this issue for 2 days. missed the 5 days access i was promised. now the 3 day looks to be screwed. waiting in customer service Q.

NYR12690 · April 2014

APRIL FOOLS GUYS!

FizzerUK · April 2014

WHAT!!!

I apologize for the previous message being unfinished. That was a mistake on my part.

You have been suspended from the game for a duration of 72 hours due to attempting to sell gold in game.
Your account will be accessible at the end of those 72 hours.
If you have any questions or concerns about this matter or anything else, please do not hesitate to contact us, as we are more than happy to help you!

Thank you for your continued interest and support!

I *** hate gold sellers. NEVER brought WILLL never sell it.

Where the HELL did they get that from...

Sithys · April 2014

That could explain a little ... I had some unpleasant things to say in general chat to gold spammers ... how ironic, it's possible that a gold seller reported ME for being a bit of an *** in general chat ... well ...

FizzerUK · April 2014

Jesus. There are gold sellers everywhere..

BUT they ban legitimate players.. I have been PTS testing for months... I hate gold sellers...

This does it for me..

serrion · April 2014

Same thing happening to me ''Info is incorrect'' Yet I've changed passwords multiple times and each time, it works on their homepage, but not to logg into the game...No answer from email either...This is frustrating. They NEED to fix this, it's a huge issue since we're being promised ''Early access!'' Yet we cannot play?..Wth. As people before, I could play for maybe a day and a half, then I leave for an hour and try to logg back in and get the issue, and it's been like that now for...a day, and I get ''In order to assist you I will need to escalate your issue to another department.
They will reply to you soon.'' And it's been like..10 hours..yeah..''Soon'' lol xD Bah

FizzerUK · April 2014

Sithys wrote: »

That could explain a little ... I had some unpleasant things to say in general chat to gold spammers ... how ironic, it's possible that a gold seller reported ME for being a bit of an *** in general chat ... well ...

MY GOD!! I told them to shut up also...

SO Zenimax is banning players that are fighting the Gold sellers.

IS Zenimax selling GOLD!! They don't like it when we harass the gold sellers..

Serious WTF!!!

serrion · April 2014

Indeed, this is ***. They need to sort this *** out. Sure a lunch can be problematic and *** goes wrong, I get it. But this issue is just nuts. And FizzerUK being banned? Lol no clue what is going on

ZOS_AmeliaR · April 2014

We are aware of the "login information is incorrect" issue and are currently investigating. As we work to isolate the issue, please ensure that you are able to log into account.elderscrollsonline.com using the same credentials (that way we can figure out if this is only occurring with attempts to log into the game itself).

@FizzerUK‌ - Sending you a PM.

Sithys · April 2014

I may or may not have posted an "advert" for people to email their best "ratemypoo" photos to the gold seller's website, so although my intentions were completely noble, if I am under suspension then it's probably not totally unjustified ... doopydooo ...

Palefox · April 2014

ZOS_AmeliaR wrote: »

We are aware of the "login information is incorrect" issue and are currently investigating. As we work to isolate the issue, please ensure that you are able to log into account.elderscrollsonline.com using the same credentials (that way we can figure out if this is only occurring with attempts to log into the game itself).

@FizzerUK‌ - Sending you a PM.

its logging into the game for sure. i can get on the web site and account info there. as i post this i am logged on the web site. but the game is telling me i have incorrect account info. waited like a nice guy for 2 days. now i think we are all a little pissed. pls fix quickly. ty.

FizzerUK · April 2014

ZOS_AmeliaR wrote: »

@FizzerUK‌ - Sending you a PM.

Got it thanks M8!

Guys on forum support being great as always!

Cheers!

serrion · April 2014

Yeah, seems to work for everyone to logg into their accounts on the ESO homepage. Same thing with me. Can't logg into the game, but loggin into the account on ESO homepage works fine.

liam.daggett_ESO · April 2014

Same as many others, can log in to the webpage with my account details, can not log into game.

Ryoshi1 · April 2014

Still can't login (from last night)

tokyov · April 2014

Its kind of a joke they havent fixed this yet... my friend cant login, gets the same mesage. GET ON THE BALL ZOS.