Race Change WARNING!

gepe87 · January 2018

Racial change on sale...Hmmm Racials gonna change?

Akrasjel · January 2018

It's a Race Change what is confusing about that.

SirCritical · January 2018

VexingArcanist wrote: »

I have purchased the Imperial upgrade....

I have not purchased the silly outdated Any Race upgrade, and that was not listed as a requirement for the service to change to a race of my choosing. Common sense: Race Change = Race Change, not Limited Race Change.

Reacting just because your style sry. First: yes, before spending real or virtual currency, check the details of the stuff, not just after you bought it. Second: you can't play a maormer since it's not a playable race for you. Neither any from the other alliances, except you buy the 'outdated Any Race' upgrade. But you know, you can still buy this outdated upgrade, so problem solved.

SirCritical · January 2018

Personofsecrets wrote: »

krachall wrote: »

I will confirm that even with ESO+, a race change token does NOT allow you to change to a different faction.

I bought a race change several months ago and was disappointed that it only allowed me to change within my own faction. I submitted a ticket and actually got my crowns refunded.

Good to hear that there was some real customer service.

For those who deserve it

vyndral13preub18_ESO · January 2018

Akrasjel wrote: »

It's a Race Change what is confusing about that.

Because it is a Limited Race change and gives no warning of that.

Although If they are giving refunds for it, then they are aware of the problem.

Danikat · January 2018

It's interesting that so many people think it's common sense that race change is restricted to races in your alliance.

Before it was released the majority of people on the forum seemed to assume the opposite - there were quite a few topics about whether it bothered anyone that race change would invalidate Any Race in Any Alliance (ARAA) and if it was fair that basically everyone would now have ARAA. As far as I saw at the time no one said it was obvious that wouldn't be the case and you'd be restricted to races in your alliance, the discussion was all about the pros and cons of paying for a race change if you didn't have ARAA vs. paying for the upgrade so you wouldn't need race change tokens.

Ever since then I've seen topics like this one pop up every so often, so apparently it's not an unusual assumption even now.

Here's some examples (I didn't go through all 100 pages of search results)
https://forums.elderscrollsonline.com/en/discussion/371022/race-change-token-does-not-let-you-change-to-any-race
https://forums.elderscrollsonline.com/en/discussion/306354/race-change-token-issue-customers-should-be-able-to-choose-any-race-anywhere
https://forums.elderscrollsonline.com/en/discussion/359294/race-change
https://forums.elderscrollsonline.com/en/discussion/298305/race-change
https://forums.elderscrollsonline.com/en/discussion/388817/i-want-a-refund-of-crowns-due-to-no-warning

Katahdin · January 2018

Any race/Any alliance was a pre-order perk if you preordered the Imperial edition prior to launch.
Otherwise it is an extra paid for pack to allow it.

I don't see them ever offering any race any alliance with just the race change token.

I agree the description should be better worded but I think it's a bit naive to think this would give any racw any alliance.

WhitePawPrints · January 2018

WoW has two alliances/factions. When you purchase race change option, you can’t choose a race on the Horde if youre Alliance.

Though I agree that the token system is at fault here. We should be able to change our race and only charged the crowns when we CONFIRM the change and finalize it. The token system leads to this kind of mistakes.

idk · January 2018

Paulington wrote: »

I mean, it's common sense I would have thought.

You make a character with your available races, and if you then subsequently wish to change your character's race then it will only be possible to change to ones you have available normally.

In future, I'd recommend googling stuff like this before you do it. .

While there have been a few threads in the subject, that's not many so I'd expect your correct.

While I agree with you, I'd also expect many without the any race/any alliance don't spend many crowns on race change.

Elsonso · January 2018

gepe87 wrote: »

Racial change on sale...Hmmm Racials gonna change?

No, this is just a "get people to spend Crowns" thing.

Someone will always feel that they need to jump races when a new update comes out. No better time to start fretting about it than in the first 48 hours or so after the big patch notes come out. This is when people are in a panic and acting on emotion driven by forum hysteria. At least now they can get them at half price.

Sigtric · January 2018

VexingArcanist wrote: »

No where does it state this service requires the Any Race upgrade in order to change to a race of a different alliance. I am pissed that I just wasted the crowns and can not use it on the race I want to change to. Be warned. I feel scammed.

Common sense pretty much says what is needed here.

purple-magicb16_ESO · January 2018

I agree it should state race change within your alliance unless you have any race any alliance or just as good, charge the crowns when the change is actually made. That ensures you get exactly what you pay for.

altemriel · January 2018

VexingArcanist wrote: »

No where does it state this service requires the Any Race upgrade in order to change to a race of a different alliance. I am pissed that I just wasted the crowns and can not use it on the race I want to change to. Be warned. I feel scammed.

yes, the tooltip could be more detailed, that is true.

Kuramas9tails · January 2018

You know what this thread reminds me of? The reason we have "Contents are HOT" on styrofoam coffee cups.

Sarjako · January 2018

[Any Race, Any Alliance]

magictucktuck · January 2018

vyndral13preub18_ESO wrote: »

Akrasjel wrote: »

It's a Race Change what is confusing about that.

Because it is a Limited Race change and gives no warning of that.

Although If they are giving refunds for it, then they are aware of the problem.

Well it’s probably worth the refund for them since 90 percent of people go on to buy the any race upgrade also. It’s a marketing trick

grannas211 · January 2018

I wish they would have done the name and race bundle as a discount. Im very particular about my names if I change the race.

H1ker · January 2018

Thank you for the PSA! I was about to purchase a race change to go from my Dunmer to a Redguard.

I have only been playing ESO for a few months and I don't PVP so Alliances mean nothing to me. I would never have thought that I could only change to Nord or Argonian after paying for a race change. You just saved me from wasting my crowns.

I_killed_Vivec · January 2018

Katahdin wrote: »

Any race/Any alliance was a pre-order perk if you preordered the Imperial edition prior to launch.
Otherwise it is an extra paid for pack to allow it.

I don't see them ever offering any race any alliance with just the race change token.

I agree the description should be better worded but I think it's a bit naive to think this would give any racw any alliance.

Thanks, saved me some googling. I was thinking "I have Imperial and I can change any race any alliance, so why can't he?"

Pre-launch was so long ago I've forgotten the perks it gave me

boombazookajd · January 2018

So the Imperial Edition "any race, any alliance" was a PRE-ORDER condition and now I have to find the actual upgrade.

What in the actual capital F word, over!? Can they be any more misleading and vague???

Whatever. Lesson learned.

Magdalina · January 2018

Katahdin wrote: »

Any race/Any alliance was a pre-order perk if you preordered the Imperial edition prior to launch.
Otherwise it is an extra paid for pack to allow it.

I don't see them ever offering any race any alliance with just the race change token.

I agree the description should be better worded but I think it's a bit naive to think this would give any racw any alliance.

Actually iirc it was a pre-order perk, period, whether it was Imperial or not. I do not have Imperial edition but I do have Any Race Any Alliance(have had since launch, not bought in crown store).

While the description could be more detailed(they really don't like giving details on their crown store stuff. Like, you can't even see how many slots there are in the house you're buying, wth is that?), it does seem like common sense to me. Also, given OP's extreme reaction, perhaps he/she really should research details of the products he/she buys given them not matching his/her expectations drives him/her THAT mad.

Kronuxx · January 2018

Axoinus wrote: »

Surprised to see so much ridicule against OP. OP made a very reasonable assumption.

On a related note, any race/any alliance should be in base game at this point IMO.

Reasonable assumption? An oxymoron no? Assumptions are not reasonable. You know what they say about assumptions? Don't make an ass out of yourself in ass-uming things.

W0lf_z13 · January 2018

when you first create your char you are only able to chose between certain races ( depending on Alliance ) ... this obviously would carry over to the race change ... unless you have the any race/any alliance pack ... sucks that you misunderstood that but it makes sense for it to be that way

rynth · January 2018

I would try to customer support, I purchased two motifs from the crown by accident and through several emails they had me delete the motif book (as I had not used it yet realizing that I had already purchased it) and the five mimic stones that went with it. Once I had completed the deleting I emailed back and the crowns were promptly refunded to me. I was polite and also put in that I understood if I couldn't get a refund that it was okay.

Important thing is to be NICE, CALM, AND UNDERSTANDING you may not get want you want. But, a little bit of kindness goes a long way they are people and they are not the ones who made the mistake nor ones made the game and it's rules.

boombazookajd · January 2018

Kronuxx wrote: »

Axoinus wrote: »

Surprised to see so much ridicule against OP. OP made a very reasonable assumption.

On a related note, any race/any alliance should be in base game at this point IMO.

Reasonable assumption? An oxymoron no? Assumptions are not reasonable. You know what they say about assumptions? Don't make an ass out of yourself in ass-uming things.

Sorry but there is a such thing as a reasonable assumption. Yea I've heard of the whole ass out of you and me crap but you reasonable assume a lot in your daily life. Every time you proceed through a green light, you're making a reasonable assumption that a dump truck isn't going to come flying through the intersection and turn you into a roadside decoration.

It's a reasonable assumption that if you buy a RACE CHANGE token, that you will be able to change your race (but not your alliance). This is the important part here. There's nothing on the store that says "change races only within your alliance".

If there was more information, including limitations on the race change token, then the OP (and myself) have egg on our faces.

boombazookajd · January 2018

@VexingArcanist

You (and I) need to purchase the Adventurer pack for 1900 crowns.

https://www.elderscrollsonline.com/en-us/crownstore/item/69?adventurer-pack

I fell for it too my friend.

Insandros · January 2018

VexingArcanist wrote: »

No where does it state this service requires the Any Race upgrade in order to change to a race of a different alliance. I am pissed that I just wasted the crowns and can not use it on the race I want to change to. Be warned. I feel scammed.

If you couldn't chose any race to any alliance when you create new toons, why would you able to do so as race change? IT's common sens, if you couldn't create a Red Faction High Elf as creating a toon, why would you able to with a race token? As for other that thught they could change alliance as well, token clearly spedify, change race and appearance...

VexingArcanist · January 2018

Kuramas9tails wrote: »

You know what this thread reminds me of? The reason we have "Contents are HOT" on styrofoam coffee cups.

Really? See, I post a warning for those who aren't so omnipotent as yourself to somehow glean that a race change is not a race change. Last I checked there were more than 3 races, no? Also at that time coffee was hot, no?

In any case like I said I posted this as a warning. My issue, no thanks to the trolls in this thread trying to feast, was resolved thanks to ZOS Support.

boombazookajd · January 2018

@VexingArcanist

What did you do and what did ZOS do to rectify the situation?

VexingArcanist · January 2018

To clarify some of the foolery going on in this thread:

Coffee is hot. Intuitive.

Race change to only 2 of 10 available race is NOT intuitive.