huffmichaelab14_ESO wrote: »

Hello, I am experiencing the same issues, and I have tried every fix. My system does not meet requirements, but I have been able to play perfectly until this patch. Now I get the black screen crash with "eso stopped working." Others who DO meet system requirements are having the same issue, yet support refuses to help me. I would love to provide as much info as I can to help figure out this problem.

How can I have my ticket addressed, @ZOS_GinaBruno? I am looking forward to spending money on housing and morrowind, but can't pay if I can't play. Please help!

Ticket #170206-002180

In what way does your system fall below the minimum requirements?

I'm afraid it's pretty standard in any walk of life for support to be withheld from any user who doesn't meet the necessary requirements for the relevant product or service, that's not something that is just applicable here. That said, if you can detail your system specs it may be possible to suggest a workaround or the cheapest way of upgrading so as to meet the minimum requirements.

Tandor wrote: »

huffmichaelab14_ESO wrote: »

Hello, I am experiencing the same issues, and I have tried every fix. My system does not meet requirements, but I have been able to play perfectly until this patch. Now I get the black screen crash with "eso stopped working." Others who DO meet system requirements are having the same issue, yet support refuses to help me. I would love to provide as much info as I can to help figure out this problem.

How can I have my ticket addressed, @ZOS_GinaBruno? I am looking forward to spending money on housing and morrowind, but can't pay if I can't play. Please help!

Ticket #170206-002180

In what way does your system fall below the minimum requirements?

I'm afraid it's pretty standard in any walk of life for support to be withheld from any user who doesn't meet the necessary requirements for the relevant product or service, that's not something that is just applicable here. That said, if you can detail your system specs it may be possible to suggest a workaround or the cheapest way of upgrading so as to meet the minimum requirements.

Thank you, @Tandor - this is exactly the type of conversation I would hope to have with support, especially as it seems they're still working out what the problem is.

I am not at my computer right this second, but it is because I have an intel GPU, I believe an i7. Everything else is way above specs. My game would never crash like this, especially not at the opening screen. I will be happy to post more details when I am home. Thank you again!

Still no fix for the Crash Reporter popup when pressing "Play" on the launcher. And support has been absolutely no help. They're even trying to help me with the wrong issue.

This is truly BEYOND frustrating. At this rate, I'm thinking it was a mistake to pre-order Morrowind.

ZOS_GinaBruno wrote: »

For those who have submitted a ticket with Support but aren't getting the help you need, please make sure you are replying directly to the ticket rather than submitting a new one. Also, if you haven't done so already, we suggest sending your Game Consultant file to Support.

https://help.elderscrollsonline.com/app/answers/detail/a_id/6690/

I've replied the right way every time. I've given them multiple game consultant files. In regard to getting better support, none of it seems to matter.

I FIXED MY ISSUE!!!

So, first of all, thank you to @ZOS_GinaBruno for anything you might have done to get support to reply to me even though I didn't meet the requirements. It turns out that my personal "Black Screen Crash" issue had nothing to do with system requirements!

During my personal research over the last 24 hours, I vaguely remembered a post talking about "optional updates" for Windows. When I checked my own computer, even though Windows was "completely up to date," there were still optional updates to be installed. Once I installed these updates, everything worked fine.

Most likely, had my first customer support ticket been addressed, we could have quickly figured this out rather than a lot of frustration on both ends. I have sent copies of both my broken and fixed Game Consultant reports to Support in case that can help them to provide better service in the future. Please do not turn away others who do not meet requirements before checking if they are having the same issue!!! Thank you!

huffmichaelab14_ESO wrote: »

ZOS_GinaBruno wrote: »

huffmichaelab14_ESO wrote: »

I FIXED MY ISSUE!!!

So, first of all, thank you to @ZOS_GinaBruno for anything you might have done to get support to reply to me even though I didn't meet the requirements. It turns out that my personal "Black Screen Crash" issue had nothing to do with system requirements!

During my personal research over the last 24 hours, I vaguely remembered a post talking about "optional updates" for Windows. When I checked my own computer, even though Windows was "completely up to date," there were still optional updates to be installed. Once I installed these updates, everything worked fine.

Most likely, had my first customer support ticket been addressed, we could have quickly figured this out rather than a lot of frustration on both ends. I have sent copies of both my broken and fixed Game Consultant reports to Support in case that can help them to provide better service in the future. Please do not turn away others who do not meet requirements before checking if they are having the same issue!!! Thank you!

Do you remember what the optional update was, by chance?

@ZOS_GinaBruno - My update history shows the following for today:

INTEL - System - 10/3/2016 12:00:00 AM - 10.1.1.38
Intel - Other hardware - Inter(R) Management Engine Interface
Intel Corporation - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3, Intel(R) Iris(TM) Graphics 5100
INTEL - System 10/3/2016 12:00:00 AM - 10.1.1.38

If support needs any further assistance from me, I'm happy to help

Oh...my...gosh... I LOVE YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Thank you thank you thank you, this fixed my issue!!!!!!!!

I had to actually find it, and then find a roundabout way of installing it by disabling drivers, and then disabling driver signature enforcement, and then installing as administrator. Because it would give me a message saying it couldn't install due to minimum requirements. But it finally would install after all of that, and I got past the launcher!

Seriously... THANK YOU SO MUCH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! You have no idea how thankful I am.

huffmichaelab14_ESO wrote: »

ZOS_GinaBruno wrote: »

huffmichaelab14_ESO wrote: »

I FIXED MY ISSUE!!!

So, first of all, thank you to @ZOS_GinaBruno for anything you might have done to get support to reply to me even though I didn't meet the requirements. It turns out that my personal "Black Screen Crash" issue had nothing to do with system requirements!

During my personal research over the last 24 hours, I vaguely remembered a post talking about "optional updates" for Windows. When I checked my own computer, even though Windows was "completely up to date," there were still optional updates to be installed. Once I installed these updates, everything worked fine.

Most likely, had my first customer support ticket been addressed, we could have quickly figured this out rather than a lot of frustration on both ends. I have sent copies of both my broken and fixed Game Consultant reports to Support in case that can help them to provide better service in the future. Please do not turn away others who do not meet requirements before checking if they are having the same issue!!! Thank you!

Do you remember what the optional update was, by chance?

@ZOS_GinaBruno - My update history shows the following for today:

INTEL - System - 10/3/2016 12:00:00 AM - 10.1.1.38
Intel - Other hardware - Inter(R) Management Engine Interface
Intel Corporation - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3, Intel(R) Iris(TM) Graphics 5100
INTEL - System 10/3/2016 12:00:00 AM - 10.1.1.38

If support needs any further assistance from me, I'm happy to help

Thank you SO much for suggesting this!

I also had the mentioned Intel driver as an optional update which would not install. My notebook has an Intel/nVidia combination, but the game crashed even when I explicitely started it with the nVidia chip.
However, I just de-installed the intel driver in the device manager (which gave me a blank screen), rebooted, and the game is working now. So it must be some messed-up Intel driver installation that causes TESO to crash.

Hi Gina,

In a previous posting I indicated that for windows 7 you must install every "optional upgrade" available to fix
the problem. I tried every other route before and nothing worked. I guess your game developers/techs will
have to figure which specific update(s) solved the issue. I have a PC/laptop that meets all specs. I'll gladly
help you if you need it so other players can get back to play this great game.

Sincerely,


Atherol

ZOS_GinaBruno wrote: »

huffmichaelab14_ESO wrote: »

I FIXED MY ISSUE!!!

So, first of all, thank you to @ZOS_GinaBruno for anything you might have done to get support to reply to me even though I didn't meet the requirements. It turns out that my personal "Black Screen Crash" issue had nothing to do with system requirements!

During my personal research over the last 24 hours, I vaguely remembered a post talking about "optional updates" for Windows. When I checked my own computer, even though Windows was "completely up to date," there were still optional updates to be installed. Once I installed these updates, everything worked fine.

Most likely, had my first customer support ticket been addressed, we could have quickly figured this out rather than a lot of frustration on both ends. I have sent copies of both my broken and fixed Game Consultant reports to Support in case that can help them to provide better service in the future. Please do not turn away others who do not meet requirements before checking if they are having the same issue!!! Thank you!

Do you remember what the optional update was, by chance?

Hi Gina,

In a previous posting I indicated that for windows 7 you must install every "optional upgrade" available to fix
the problem. I tried every other route before and nothing worked.

Sincerely,


Atherol

Seems like my windows update is also broke and all the fixits and tools don't and wont well.. FIX IT.
Guess i might have to upgrade to windows 10 as a last resort.

Hi,


My humble advice is that you let windows 7 update itself including all the optional
updates. It seems that ZOZ changed something in the program so you need to do
a full update. It is also clear that the dev/tech have not figure out yet which specific
update(s) are needed to get the game running again. My game before the last update
was running for many months without a hitch, other than some bad lagging at times.


Best,


Atherol

melek-taus wrote: »

I also have the balck screen error but on a desktop.

After selecting my character I see the Deshaan loading screen but then the ESO logo stops spinning and the loading screen turns black and when I ALT TAB I see the ESO crash report.

I tried repairing the game. Loading the 32 bit or 64 bit client does not change anything. I even changed settings in the user file to no avail. I also changed the settings back to original.

I have a desktop PC with an i5 4570 so integrated graphics driver cannot be a problem as it is disabled due to the fact I use a dedicated graphics card. Meaning I cannot run the Intel graphics driver update as it is not turned on and disabled.

Updated the AMD driver for my R9 380 and even swapped the card for a GTX1060 and used the original NVIDIA CD driver and updated driver.

Windows 7 updates are turned off and I haven't updated anything in the last couple of months. The game worked after Homestead update but the next day I could not get into game anymore. I doubt Windows update will solve this seeing as I did not update anything for the bug to happen. The only update was Homestead but as stated it worked the first time.

Launching using admin mode/ compatibility mode does not solve anything.

I tried to update the DirectX and the other driver and even tried to install the mentioned Windows KB... update but everything was up to date and not updates were needed.

I doubt this is a problem with my computer or software as nothing changed, I did not update anything but suddenly the game just does no start. This would mean that there is a huge bug in the Homestead patch.
Please help me solve this as I wanted to buy some Crowns to buy some clothing but now I have my doubts about spending more money on this game.

huffmichaelab14_ESO wrote: »

@ZOS_GinaBruno - My update history shows the following for today:

INTEL - System - 10/3/2016 12:00:00 AM - 10.1.1.38
Intel - Other hardware - Inter(R) Management Engine Interface
Intel Corporation - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3, Intel(R) Iris(TM) Graphics 5100
INTEL - System 10/3/2016 12:00:00 AM - 10.1.1.38

If support needs any further assistance from me, I'm happy to help

Thank you! This fixed my insta-crash-with-no-error-message-on-startup problem. I'm not sure which update it was, I thought it was the graphics adapter one you have listed, but I don't think that one ever installed properly (it might have installed as part of a larger update from intel that failed to completely install).

Still not working for me. Tried everything. extremely frustrated and I have the feeling I wont' be returning to the game because of this

Rhook wrote: »

Still not working for me. Tried everything. extremely frustrated and I have the feeling I wont' be returning to the game because of this

Yip seems so for me also.. only card I have left is an upgrade to Windows 10 and hope whatever version I get updates correctly.
My system outperforms all the minimum specs by a long shot. Can play Guild wars 2 and even wow on ultra high settings with 60-70 FPS with 20-30 players and bosses with mobs on screen at the same time so I think the "minimum spec argument" is not the issue. I have even heard of folks playing the game with Alienware i 7 machines with mega GPU's that are not getting that good frame rates in ESO as I was .. kind of makes me wonder where the real issue is here...

Oh and guess who bought a shiny new 27 inch monitor to play ESO with a month ago....

[/quote]

I know exactly how you feel... felt like that two days ago, and yes, an upgrade to Win10 also would have been my last straw. Another option is to test with an extra hard disk and a fresh Win7 installation first (this might verify if it´s a driver or a hardware issue).

Before you do that: in case you have 2 chips on board - did you try replacing the driver of the desktop chip (the stuff with the intel drivers mentioned above)?[/quote]

Hey Ghul.. My rig is not intel based alas its ASUS and AMD (amd phenom ii x4 965 black edition) and was almost £130 just for the processor when I bought this rig. It is now overclocked to 3.85 Ghz with arctic cooling 16GB of DDR3 RAM also overclocked to 1600Mhz and dedicated 1 GB HD GPU.

The average frame rate on ESO in busy zones in town was 45-65 FPS. Out in the wilds was anything from 75- 100 with grass LOD ambient occlusion light rays reflections on and the sliders set at mid point. Game worked perfectly for almost 3 years....apart from the launch pad which has been an unmitigated PITA to such an extent that I have been logging in via the client .exe and only using the LP for updates.

So question is.. did ZOS use a windows 10 SDK to make the new content without even making sure it would be reverse compatible to older platforms without forcing complete OS re installs or indeed a total reinstall or upgrade and if so why was the issue of the missing DLL pushed to live in the first place when it was known problem?

This is similar to what happened in Everquest 2 when a botched update made the game unplayable for anyone using other than the most bleeding edge OS and hardware... just around the time of the "Shadowknight" Odyssey if I remember correctly. Memory leaks and crashing mid zone made the game unplayable for me and many of my fellow Norrathians.

The developers on Ever quest 2 had to fix the issue and eventually the game was playable again. I am hoping that the same will be the case here and that ZOS will do the honorable thing and release an update that will install the needed files to make game playable again or at least offer a definite answer as to what folks need to do to get back into the game if this is not possible. I think that this should be offered to ESO plus members who actually PAY every month to play this game... should not enhanced support be part of the deal....? (waits for the angry backlash from the FTP crowd ...

Paws crossed....