the game doesn't run
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brandon✭✭✭✭ZOS_GinaBruno wrote: »
Are you also on Steam?
Also, just want to make sure everyone saw the workaround that was posted for the dll error: https://help.elderscrollsonline.com/app/answers/detail/a_id/37280
Nope. I'm not using steam.
EDIT: WindowsEdited by brandon on February 6, 2017 3:54PM0 -
Livvy✭✭✭✭✭@ZOS_GinaBruno , do we have any kind of update or ETA on the crash report screen issue for Windows PC that has been going on since the first day of this patch on the PTS, that is now live making it so we cannot log into game?->--Willow--<-1 -
ZOS_GinaBrunoCommunity Manager@ZOS_GinaBruno , do we have any kind of update or ETA on the crash report screen issue for Windows PC that has been going on since the first day of this patch on the PTS, that is now live making it so we cannot log into game?
We're looking into the status right now.1 -
Livvy✭✭✭✭✭ZOS_GinaBruno wrote: »
We're looking into the status right now.
Thank you. Hope to hear more soon, as we are still unable to log in.
->--Willow--<-0 -
ZOS_GinaBrunoCommunity Manager
If you're using the 64-bit client, can you try launching the 32-bit client instead and see if you get the same results? Or the other way around, depending on which client you're currently using. You can find the option on the launcher under the little gear icon at the top.0 -
emilyhyoyeon✭✭✭✭✭
✭✭✭so if we are on PC/EU then the game is currently down still as of 12:22 pm EST? (for the record I'm getting "error 6" and my game is crashing before the log in screen so I can't see server messages)Edited by emilyhyoyeon on February 6, 2017 6:25PMIGN @ emilypumpkin, imperial pumpkin seller
Tullanisse Starborne, altmer battlemage & ayleid researcher0 -
Livvy✭✭✭✭✭ZOS_GinaBruno wrote: »
If you're using the 64-bit client, can you try launching the 32-bit client instead and see if you get the same results? Or the other way around, depending on which client you're currently using. You can find the option on the launcher under the little gear icon at the top.
I was running the 64-bit client. Just tried changing it, and get the same thing.->--Willow--<-0 -
Starwhite✭✭✭✭✭
✭Me too, x64 and x32 same error.Le cœur a ses raisons que la raison ne connaît pas.1 -
Nullmagic✭✭ZOS_GinaBruno wrote: »
If you're using the 64-bit client, can you try launching the 32-bit client instead and see if you get the same results? Or the other way around, depending on which client you're currently using. You can find the option on the launcher under the little gear icon at the top.
Huh. I just tried this. Turned off the "enable 64-bit client" and the game DID NOT crash. It made it through the intro promo screens for ZOS, Behtesda etc, and now I've been sitting on a screen with the gear turning, waiting for character selection screen to appear for... maybe 5 or 6 minutes.
Update: I am in game and it seems to be running normally. using 32-bit client.
Noob question: what's the difference? can I just play on the 32-bit client normally? :PEdited by Nullmagic on February 6, 2017 6:39PM0 -
ZOS_GinaBrunoCommunity Manager@Livvy @Starwhite Could you submit a ticket with Support and post your ticket number in this thread, please? They'll be able to give you some one-on-one support.0
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Livvy✭✭✭✭✭ZOS_GinaBruno wrote: »@Livvy @Starwhite Could you submit a ticket with Support and post your ticket number in this thread, please? They'll be able to give you some one-on-one support.
Done. Ticket #170206-001507->--Willow--<-0 -
ExportSoul Shriven0
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TheHsN✭✭✭✭✭
✭api-ms-win-crt-heap-l1-1-0.dll missing error. all the time this error..i did all u said but nothing is fixing this...:OOOOPlays:
Magicka SORC - PvE/PvP
Stamina NB - PvE/PvP
Magicka NB - PvE/PvP
Magicka Templar - PvE
Stamina Templar - PvP
Magicka DK - PvE
Stamina DK - PvE0 -
Roach1990✭✭api-ms-win-crt-heap-l1-1-0.dll missing error. all the time this error..i did all u said but nothing is fixing this...:OOOO
check 1 site my post0 -
TheHsN✭✭✭✭✭
✭u broke the game again:D:D:DPlays:
Magicka SORC - PvE/PvP
Stamina NB - PvE/PvP
Magicka NB - PvE/PvP
Magicka Templar - PvE
Stamina Templar - PvP
Magicka DK - PvE
Stamina DK - PvE0 -
Starwhite✭✭✭✭✭
✭I solved it @ZOS_GinaBruno , I missed some updates and after the update was complete,
I could use this still missing update manually.
https://support.microsoft.com/de-de/help/2999226/update-for-universal-c-runtime-in-windows
Thanx for your help as well Gina.Le cœur a ses raisons que la raison ne connaît pas.0 -
TheHsN✭✭✭✭✭
✭I solved it @ZOS_GinaBruno , I missed some updates and after the update was complete,
I could use this still missing update manually.
https://support.microsoft.com/de-de/help/2999226/update-for-universal-c-runtime-in-windows
Thanx for your help as well Gina.
what??? can u explain it better? not to Gina maybe to us:):):)Plays:
Magicka SORC - PvE/PvP
Stamina NB - PvE/PvP
Magicka NB - PvE/PvP
Magicka Templar - PvE
Stamina Templar - PvP
Magicka DK - PvE
Stamina DK - PvE0 -
Zakor✭✭✭
what??? can u explain it better? not to Gina maybe to us:):):)
It is explained multiple times now, even Gina posted a solution on page 1. Go and look for it. Don't forget rebooting1 -
Starwhite✭✭✭✭✭
✭My Win 8.1 professional 64 Bit wasn´t full patched. But still one patch was missing after I did all microsoft updates.
After my win was up to date I could use the missing patch manually. now it runs .....
https://support.microsoft.com/de-de/help/2999226/update-for-universal-c-runtime-in-windows
sorry not a native speaker ....Edited by Starwhite on February 6, 2017 7:12PMLe cœur a ses raisons que la raison ne connaît pas.0 -
Livvy✭✭✭✭✭Just to clarify...there are multiple issues being discussed in this thread.
The Crash Reporter issue upon pressing "Play" is still unresolved and has no work-around that I have yet to see.->--Willow--<-2 -
Starwhite✭✭✭✭✭
✭Edited by Starwhite on February 6, 2017 7:20PMLe cœur a ses raisons que la raison ne connaît pas.0 -
So I have done all the fixes that ZOS say and none of them work??? Now what??
MC C++ does even install? Why do these game updates seem to require such major surgery of the MC operating system to get the game to run??0 -
Zakor✭✭✭Elderkhaj14 wrote: »So I have done all the fixes that ZOS say and none of them work??? Now what??
MC C++ does even install? Why do these game updates seem to require such major surgery of the MC operating system to get the game to run??
Maybe you could explain a bit more WHAT you have done and what your problem is in first place....0 -
The program can't start because api-ms-win-crt-heap-l1-1-0.dll is missing from your computer" Have tried ALL the fixes suggested and they dont seem to work.. so what now?0
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Starwhite✭✭✭✭✭
✭Elderkhaj14 wrote: »The program can't start because api-ms-win-crt-heap-l1-1-0.dll is missing from your computer" Have tried ALL the fixes suggested and they dont seem to work.. so what now?
MC C++ is one of your missing updates. DO ALL missing updates and then use my link.Le cœur a ses raisons que la raison ne connaît pas.0 -
Zakor✭✭✭If error states that api-ma-win-crt-heap-l1-1-0.dll is missing, download and run the following update: https://support.microsoft.com/en-us/kb/2999226
If MSVCP140.dll is missing, download and run this update: https://www.microsoft.com/en-us/download/details.aspx?id=48145
After running all updates, please reboot your PC for the changes to take effect.
You done that + reboot?0 -
Kazi✭I'm not getting any kind of error message, I just log in and get an infinite loading screen before character select. Not sure what the problem is...0
