ZOS_GinaBruno wrote: »

MopeyHat wrote: »

ZOS_GinaBruno wrote: »

Hey guys, thanks for taking the time to give us your thoughts. In general, we like to wait to give you information until we know for sure when a feature is being introduced, and remember we do usually have a bigger plan about when/how we announce updates. As far as bug reports go, we do our best to let you know if something is being investigated or if we have a fix in the pipeline, but we know there's always room for improvement.

We know everyone's super anxious to hear about the next new thing. Hang tight - we have some info coming soon.

Honestly I would just like to see devs talking to players a bit more on these forums and not on Reddit, or in some interview off site. Bring back some Q&As. They are a great, controlled method for interaction.

I guess you could say I'm not so interested in feature/fix announcements and "omg new stuff" as knowing that the devs are alive (and as a bonus, happy) and not locked away in a box working solely on crown store features. That you still have humans back there somewhere.

For what it's worth, the developers do mainly post here and rarely post on reddit (with the exception of when we host an AMA over there). The reason we like to host an AMA on the ESO subreddit is so everyone can participate (our forums require an invitation code), and it's also much easier to track and answer questions with multiple people due to how their formatting is. Interviews on external sites are a different beast.

I have no problems with AMA being on reddit or any other sites as long as we get the info here. I use my phone most of the time for forums and I can't keep track of a lot of different things going on. I try to keep track of upcoming announments, but there's no tab on the mobile for the dev tracker, unless I just don't see it. But I appreciate the answers. Thank you.

Stopnaggin wrote: »

The above post from Gina is a prime example of what the majority of us have been asking for.

Maybe I'm a singleton from the minority, but the above post from Gina is a prime example of what I don't want. Besides the fact that it is always a pleasure to hear from Gina as a person - no doubt about that.
The song "hello there, we're here but we're not telling you anything yet, but we'll do soon(tm)", has been playing tooooo loooong. In my opinion.
I really want news, insight, analysis, reasoning, "behind-the-scenes", and stuff to look forward to, with some kind of schedule.
Not "discussion about the state of the game". I don't want to develop with the team, I don't want to interfere, but I sure would like to feel some kind of thrill about new content and mechanics. Because frankly, there's nothing exciting about crown crates.

SwaminoNowlino wrote: »

ZOS_GinaBruno wrote: »

Hey guys, thanks for taking the time to give us your thoughts. In general, we like to wait to give you information until we know for sure when a feature is being introduced, and remember we do usually have a bigger plan about when/how we announce updates. As far as bug reports go, we do our best to let you know if something is being investigated or if we have a fix in the pipeline, but we know there's always room for improvement.

We know everyone's super anxious to hear about the next new thing. Hang tight - we have some info coming soon.

There seems to be the impression from the Dev Team that all we want is information on updates and "the next new thing." This is not the case. What the community wants, based on the increasing number of posts and threads, is a discussion on the state of the game. Discussion on the performance issues, the state of PVP, the inability to address bugs, etc. Jessica promised a discussion with Brian Wheeler regarding his vision for IC, that thread was subtly deleted after months of waiting. Wrobel has been a no-show. So many skills are bugged and broken, many sets have issues, the loot system needs discussion, etc.

You don't have to have a "magic bullet" you don't even need a plan yet. But talk to your player base. Talk to us and get our input on the most pressing issues as we see them. Talk to us regarding ideas for simple improvements. If something gets accidentally broken, like logging out on console, don't try to bury the complaints. Acknowledge the problem and discuss how it broke, why it broke, and the process for getting it fixed. Just simple back and forth.

Mark Jacobs with CU goes out to random places where his game is being discussed and participates with the community in discussion. Its great! And despite the continual delays with getting that game out, people are thrilled and encouraged by the participation with the community and they trust the dev team. We, the players, aren't asking for that, just provide some feedback and discussion and such with your community here. So much of the nastiness on these forums are wounds just left to fester. Players are placed in the position of assuaging other disgruntled customers, not our job. That's the dev teams job. Open communication leads to faster and better bug fixes, and less vitriol on the forums. Its a win-win all around.

Thank you for the response; As SwaminoNowlino said however, we are not solely looking for information about the 'next new thing' (which crown crates by the way were poorly done; from PTS to game there was literally NO information about what was happening, the changes that were going to be made / no feedback) we are looking for discourse about the issues the majority of the playerbase encounters and certain acknowledgement / reassurance that these issues are going to be resolved.


'In general, we like to wait to give you information until we know for sure when a feature is being introduced, and remember we do usually have a bigger plan about when/how we announce updates.'
Two things:
- Transparency is important, it keeps people playing / sticking around (thus improving the ESO population, which equates to more money for you guys due to subscriptions and crowns purchased); what is the issue for announcing 'we are working on #### feature, here is what we have implemented so far' and then even if further down the track you find that #### feature is bugged, the community would appreciate it to hear 'we have found that #### feature would outbalance #### part of the game; as a result we have decided to halt the development of this feature whilst we revise it's structure and feasibility within the game.'
- Fantastic, I'm sure everyone would love to hear about the changes to the announcement process!

Again thank you for the response; it's really good to hear that ZOS is aware of the concerns of everyone in this thread which I'm sure extend to a large proportion of the player base.

Stopnaggin wrote: »

Someone finally came on here and addressed some concerns.

Someone finally came here, yes.
Addressed some concerns... errr... no

But yeah, always nice to hear from Gina. By the way you're exaggerating here, she's not been posting much but she's been posting here and there.

Stopnaggin wrote: »

So you don't want a discussion about the state of the game but you want updates about the game? I would rather have a conversation about substance than fluff. Dlc is nice and all but I would rather they fix the game, you know so I can actually play.

That's, I guess, one of the problems they're facing : as long as they keep silent, we swear we're ready to hear *anything* , but as soon as they speak up, it appears that we don't all want to hear the same things, or not in the same way. No wonder that they end up speaking up but saying nothing.

anitajoneb17_ESO wrote: »

Stopnaggin wrote: »

Someone finally came on here and addressed some concerns.

Someone finally came here, yes.
Addressed some concerns... errr... no

But yeah, always nice to hear from Gina. By the way you're exaggerating here, she's not been posting much but she's been posting here and there.

Stopnaggin wrote: »

So you don't want a discussion about the state of the game but you want updates about the game? I would rather have a conversation about substance than fluff. Dlc is nice and all but I would rather they fix the game, you know so I can actually play.

That's, I guess, one of the problems they're facing : as long as they keep silent, we swear we're ready to hear *anything* , but as soon as they speak up, it appears that we don't all want to hear the same things, or not in the same way. No wonder that they end up speaking up but saying nothing.

Never said she was posting alot. But my concerns aren't DLC or festivals. They will come when they come. We know the new life festival is coming, we know housing is coming. I do understand that's what some people want to hear, but as far as I've seen they announce that when they are ready. What I want to know is are they working on fixes, lag, proc sets, crafting and such.

To me at least the state of the game is more important than just adding content. Content is great, don't get me wrong here, but what good is new content if the game is broken? Sorry to say but sometimes their advice is rediculas, like avoid the areas that cause you problems. No I want to be able to play what I paid for. To this day I still crash when I go into the clothier station in Orsinium.

anitajoneb17_ESO wrote: »

Stopnaggin wrote: »

This, majority of what we see is forum mods, answers to simple bugs,and praise threads.They don't dare set foot in the pvp posts or answer the hard questions. Hire more Gina's with your crate profits Zo$.

Wuuuuttt ??? But... there's only ONE Gina !!! How dare you...

I didn't write that you got the wrong quote.

anitajoneb17_ESO wrote: »

Stopnaggin wrote: »

anitajoneb17_ESO wrote: »

Vorcil wrote:

This, majority of what we see is forum mods, answers to simple bugs,and praise threads.They don't dare set foot in the pvp posts or answer the hard questions. Hire more Gina's with your crate profits Zo$.

Wuuuuttt ??? But... there's only ONE Gina !!! How dare you...

I didn't write that you got the wrong quote.

Apology - and corrected.

I didn't write that quote either lol -.-

They told us in detail about the cash RNG Crates. If it is the crown store 100% coverage, PvE 60%, PvP lol%. Get Gud ZOS

.

Vorcil wrote: »

ZOS_GinaBruno wrote: »

Also, just want to make sure everyone is aware of our Dev Tracker. It's a little hidden, but can be found at the top of the forum next to Recent Discussions (or you can just click here: https://forums.elderscrollsonline.com/en/tracker)

Are actual game devs forbidden from posting?

Why do they not post more often, are they just uninterested?

Gina makes them write a page of patch notes. Consequently, whenever she walks through the studio, the hallways and offices are strangely empty.

ZOS_GinaBruno wrote: »

MopeyHat wrote: »

ZOS_GinaBruno wrote: »

Hey guys, thanks for taking the time to give us your thoughts. In general, we like to wait to give you information until we know for sure when a feature is being introduced, and remember we do usually have a bigger plan about when/how we announce updates. As far as bug reports go, we do our best to let you know if something is being investigated or if we have a fix in the pipeline, but we know there's always room for improvement.

We know everyone's super anxious to hear about the next new thing. Hang tight - we have some info coming soon.

Honestly I would just like to see devs talking to players a bit more on these forums and not on Reddit, or in some interview off site. Bring back some Q&As. They are a great, controlled method for interaction.

I guess you could say I'm not so interested in feature/fix announcements and "omg new stuff" as knowing that the devs are alive (and as a bonus, happy) and not locked away in a box working solely on crown store features. That you still have humans back there somewhere.

For what it's worth, the developers do mainly post here and rarely post on reddit (with the exception of when we host an AMA over there). The reason we like to host an AMA on the ESO subreddit is so everyone can participate (our forums require an invitation code), and it's also much easier to track and answer questions with multiple people due to how their formatting is. Interviews on external sites are a different beast.

As "mainly" is a comparative measure not an absolute, it is a difficult claim to answer. However, I would point out that a developer could fulfil this merely by having only posted 10 times since PC launch... as long as 6 of those times were to these forums. Absolute volume of posts, rather than comparative location, may well be the main point here.

A quick scan of the Dev Tracker lists mainly comments about maintenance, patch notes and some direct bug responses ("we are aware of this bug and are looking for a fix"), all good stuff but it while these are useful, it is difficult to actually get excited about them.

To receive this forum invitation code, we need only be a player, right? So, the reduced audience that ZOS would rather not be solely targetting is their own playerbase. The requirement that everyone be able to participate suggests that the AMAs are more about marketing to the people who don't play the game, than actually cultivating interest with the players themselves. This is all well and good, ZOS should be pushing this game to as many people as possible... but not at the expense of communicating with the existing players.

If information is posted to an AMA then please can it be presented here too? A collated form (question and response) as either a blog/article or a stickied thread would be a really nice way to handle this, I think.

The official forums are a different environment to Reddit, as are external interview sites. As such, I don't think any of these should be disadvantaged with regards to the others as they all accomplish different things. That said, it really does feel like the forums are getting less in the way of focus these days.

As we used to say in the market research biz: "Perception is reality." Even if you can't give a lot of details, being engaged with the community can bring dividends.

None of this is an indictment of any ZOS staff member, but is intended to describe a general point and general approach.

Gina stopped by to say soon lol . When will soon be then ?

Mojmir wrote: »

Rohamad_Ali wrote: »

Gina stopped by to say soon lol . When will soon be then ?

Right before "were investigating a fix but we have no ETA"

Crimes in L.A. Get solved faster then investigations here . An they are really backed up . We need some progress here . Not waiting four months .

ZOS_GinaBruno wrote: »

MopeyHat wrote: »

ZOS_GinaBruno wrote: »

Hey guys, thanks for taking the time to give us your thoughts. In general, we like to wait to give you information until we know for sure when a feature is being introduced, and remember we do usually have a bigger plan about when/how we announce updates. As far as bug reports go, we do our best to let you know if something is being investigated or if we have a fix in the pipeline, but we know there's always room for improvement.

We know everyone's super anxious to hear about the next new thing. Hang tight - we have some info coming soon.

Honestly I would just like to see devs talking to players a bit more on these forums and not on Reddit, or in some interview off site. Bring back some Q&As. They are a great, controlled method for interaction.

I guess you could say I'm not so interested in feature/fix announcements and "omg new stuff" as knowing that the devs are alive (and as a bonus, happy) and not locked away in a box working solely on crown store features. That you still have humans back there somewhere.

For what it's worth, the developers do mainly post here and rarely post on reddit (with the exception of when we host an AMA over there). The reason we like to host an AMA on the ESO subreddit is so everyone can participate (our forums require an invitation code), and it's also much easier to track and answer questions with multiple people due to how their formatting is. Interviews on external sites are a different beast.

Thanks for the reply, but the subreddit really doesn't have the desired visibility to community as a whole. If you are doing things there, it would at least be nice to see a schedule ahead of time and a link to the AMA/QA from here on the forums and in the announcements.