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More transparency from ZOS

  • idk
    idk
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    Those that think Zos doesn't communicate well obviously do not pay attention. Easier to fault someone else instead of our own laziness, or whatever othe reason some people have for not getting the he information Zos regularly provides.
  • JKorr
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    DHale wrote: »
    They communicate with us very well you are just not listening a complete you tube series PAC west I believe. Why would they need to keep repeating things over and over and over. They also had a full reddit Q and A a couple of months ago. It is like you just make up things just to complain.

    Crap. I totally missed the announcement they decided to ignore the official forums for the game and move all new information to reddit. It just totally makes sense to do most of the interacting and communicating on a site that isn't the official company one. Everyone, even new players who have never played before know to go look at reddit instead of elderscrollsonline.com.

  • Stopnaggin
    Stopnaggin
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    JD2013 wrote: »
    JD2013 wrote: »
    JD2013 wrote: »
    And how does an average response go on any ZOS dev post?

    "So, here's our next DLC ...."

    _ Wow that's cool!
    - Hyped!
    - Fix old stuff before introducing new stuff!
    - Fix PVP!
    - Balance Classes!
    - OMG ZOS FIX YOUR ****
    - I don't want this as a DLC. I am unsubbing.
    - Lol I don't even play anymore. Lost all faith in ZOS. Just waiting round here for no reason.
    - OMG we waited for this as a DLC??
    - FIX PVP!
    - You're killing your game, ZOS!
    - You'll kill the game with this Update ZOS. GJ.

    And so on.

    So in your opinion it's better that they leave us in the dark, because saying anything will lead to various reactions from different people? Because...the team is reading each of those remarks and weeping in the corner about it?

    Actually no. I am merely pointing out the average forum goer's interactions with the staff at ZOS.

    I certainly would like more interaction from the devs. However, maybe they will communicate more when some people around here stop screeching at the top of their lungs and show a little decorum.

    I would assume you and I are both old enough to know that's not how it works. No one is reading individual remarks and letting that have any affect on them. They drop the details, they disappear. Now they've just disappeared without leaving any information behind.

    Let's imagine, for a second, that you work in a shop. (I say imagine, of course, because I do not presume to know what you do for a living.)

    Imagine that for every day you work for the past 3 years, you have lines of people queuing up at your cash desk to shout at you and screech how terrible your company is. Every day for nearly three years.

    Would that make you wish to interact with people?

    Now, of course, I absolutely agree that nobody is likely reading individual remarks and taking it to heart. Maybe they are. I certainly know that when I personally create something, if people were just to bash it non stop, I would be rather disheartened. Because I would have worked on that for a long while, and to some people, their work is very important to them.

    We, I assume, certainly are old enough to know how things work. But also, I would imagine they are very busy. We had 1T not two months ago, a Witches Festival, New Life Festival is almost upon us, there's holidays, they are likely working on Housing as that can't be too far off.

    I am sure they are working on Update 14 as well, as they can't just work on Update 13, as it has been stated that new zones etc take at least 9 months to do. As do dungeons, as do Trials, everything takes time to build.

    In the past, when they released info and it did not come to pass, it got nasty around here. Imagine if they announced everything about housing now, and a feature did not make it in.

    We know housing is next, and we know a little bit about it. We will likely know more after Christmas and New Year.

    Ok now imagine, you create a product. Your product has flaws, but you choose not to listen to your consumers. How is that a good business model? Sorry but I'd rather they fix things, than add new stuff, new life festival and witches festival. Yes it's good to add things like that, but it's even better to fix serious problems with your product. Or at the very least acknowledge there is a problem.

    I will continue to play because I like the game, lots of friends and so on, but the game needs attention not fluff, communication not silence.
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Hey guys, thanks for taking the time to give us your thoughts. In general, we like to wait to give you information until we know for sure when a feature is being introduced, and remember we do usually have a bigger plan about when/how we announce updates. As far as bug reports go, we do our best to let you know if something is being investigated or if we have a fix in the pipeline, but we know there's always room for improvement.

    We know everyone's super anxious to hear about the next new thing. Hang tight - we have some info coming soon.
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • JKorr
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    Stopnaggin wrote: »
    They are silent because the mobs on here are bi-polar. If I was ZOS all I would see coming on this forum is mobs full of pitchforks and fire.

    I do understand the annoyance with the game most are experiencing but I feel its hard to have that open communication like some other MMO's do............that are on PS4......cause they are like/loved.

    A majority of people on here are extremely snobbish.......how can you talk to a snobbish person? Ignore them.

    I feel as a community to be taken seriously we should be adults about things......especially when we don't get our way.

    giphy.gif

    giphy.gif

    Snobbish or not, they are the company and we are the consumer. They make their money from us. The big problem here is lack of anything useful. Sure they can close threads, some that deserve it, some that dont. What we aa a consumer base want are answers. Even if we may not like the answer given.

    Crown crates have caused a lot of tension in the forums, no word from ZOS on drop rates, chances, just locked threads. A simple "hey we have passed on the opinions of needing a better conversion rate for gems", anything other than heavy handed moderation.

    Too many threads contain real issues, ones that have nothing from Zos, only speculation. I used to think they were super busy, not enough members to bread all that. But after the crown crates, they have plenty of staff. Funny how many mods were working furiously to keep some order in here. Which to me says they knew the crown crates were going to be bad.

    Simple little notes that at the very least that acknowledge they are listening, would go a long way into helping player frustration.

    There was a comment from Gina they were considering maybe allowing some trade in of non-consumables people don't want and won't use from the clown crates. Hey, it might be communication about the clown crates, but someone is actually paying a little bit of attention because it might impact the clown crate income..... Who cares about game issues? People might not buy the clown crates! Pay attention and make a statement so they know the company hears them......
  • Armitas
    Armitas
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    Hang tight - we have some info coming soon.

    Do you think that will be before the end of the month?
    Retired.
    Nord mDK
  • Stopnaggin
    Stopnaggin
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    Hey guys, thanks for taking the time to give us your thoughts. In general, we like to wait to give you information until we know for sure when a feature is being introduced, and remember we do usually have a bigger plan about when/how we announce updates. As far as bug reports go, we do our best to let you know if something is being investigated or if we have a fix in the pipeline, but we know there's always room for improvement.

    We know everyone's super anxious to hear about the next new thing. Hang tight - we have some info coming soon.

    Thank you, this is the very kind of communication we've been asking for. To me it goes along way with your community.
  • AlexTech0x
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    When a company can't give any dates its either because they just don't care and know people will still play the game or 2nd they just lack organization.
    I think Zenimax has both.

    Oh by the way, "soon" is not a date.
    We are anxious for a better balanced game and bug fixing, not always new content ONLY.
    Edited by AlexTech0x on December 5, 2016 3:13PM
  • Niaver
    Niaver
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    Hey guys, thanks for taking the time to give us your thoughts. In general, we like to wait to give you information until we know for sure when a feature is being introduced, and remember we do usually have a bigger plan about when/how we announce updates. As far as bug reports go, we do our best to let you know if something is being investigated or if we have a fix in the pipeline, but we know there's always room for improvement.

    We know everyone's super anxious to hear about the next new thing. Hang tight - we have some info coming soon.

    So... Another soon? I hope it means in this year
    PC EU - Daggerfall Covenant - @Niaver
    Erazar (main) - Khajit DK tank

    Proud owner of Maelstrom Sharpened Bow
  • Alucardo
    Alucardo
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    Hey guys, thanks for taking the time to give us your thoughts. In general, we like to wait to give you information until we know for sure when a feature is being introduced, and remember we do usually have a bigger plan about when/how we announce updates. As far as bug reports go, we do our best to let you know if something is being investigated or if we have a fix in the pipeline, but we know there's always room for improvement.

    We know everyone's super anxious to hear about the next new thing. Hang tight - we have some info coming soon.

    ily
  • SantieClaws
    SantieClaws
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    Khajiit agrees that recently they have been very very transparent.

    So very transparent as to be almost invisible ... :)

    But if this one she had to try and defend the crates she too would rather choose silence. After all it is hard to argue with that.

    Additionally if this one faced the sort of hostility that sometimes they do here then this one also she would perhaps not speak so much. It is always possible to disagree without making it personal or aggressive.

    Or maybe khajiit she is so sleepy and drunky that the laid back approach it comes more naturally to khajiit. It is hard to be angry when you have such beautiful whiskers yes.

    Yours with paws
    Santie Claws
    Shunrr's Skooma Oasis - The Movie. A housing video like no other ...
    Find it here - https://youtube.com/user/wenxue2222

    Clan Claws - now recruiting khajiit and like minded others for parties, fishing and other khajiit stuff. Contact this one for an invite.

    PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!

    https://www.imperialtradingcompany.eu/
  • DerNachtfalter
    DerNachtfalter
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    Hey guys, thanks for taking the time to give us your thoughts. In general, we like to wait to give you information until we know for sure when a feature is being introduced, and remember we do usually have a bigger plan about when/how we announce updates. As far as bug reports go, we do our best to let you know if something is being investigated or if we have a fix in the pipeline, but we know there's always room for improvement.

    We know everyone's super anxious to hear about the next new thing. Hang tight - we have some info coming soon.

    Thank you so much. :blush:
    Edited by DerNachtfalter on December 5, 2016 3:20PM
  • ItsGlaive
    ItsGlaive
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    Hey guys, thanks for taking the time to give us your thoughts. In general, we like to wait to give you information until we know for sure when a feature is being introduced, and remember we do usually have a bigger plan about when/how we announce updates. As far as bug reports go, we do our best to let you know if something is being investigated or if we have a fix in the pipeline, but we know there's always room for improvement.

    We know everyone's super anxious to hear about the next new thing. Hang tight - we have some info coming soon.

    Hi Gina, and thank you for the response to our concerns.

    Just to clarify, this isn't just about communication on new features and content releases. It's about regular updates, visibility, and addressing ongoing concerns that the community might have (for example in class balance, monestisation strategy, anything really). I understand we get some of this already, but clearly it's not visible enough and it may require you guys to repeat yourselves over a period of time too ;)

    The ESO Live poll for example (https://forums.elderscrollsonline.com/en-GB/discussion/306889/return-of-eso-live#latest) shows that there is an appetite for open, ongoing dialogue, rather than simply communication when there is a new product. Bit tricky to put into words really, but hopefully you get what I mean. Visibility and open communication, not just on features, but checking in to say "hey" and "we're aware/are working on it/are not working on it" etc on a frequent basis.
    Allow cross-platform transfers and merges
  • SwaminoNowlino
    SwaminoNowlino
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    Hey guys, thanks for taking the time to give us your thoughts. In general, we like to wait to give you information until we know for sure when a feature is being introduced, and remember we do usually have a bigger plan about when/how we announce updates. As far as bug reports go, we do our best to let you know if something is being investigated or if we have a fix in the pipeline, but we know there's always room for improvement.

    We know everyone's super anxious to hear about the next new thing. Hang tight - we have some info coming soon.

    There seems to be the impression from the Dev Team that all we want is information on updates and "the next new thing." This is not the case. What the community wants, based on the increasing number of posts and threads, is a discussion on the state of the game. Discussion on the performance issues, the state of PVP, the inability to address bugs, etc. Jessica promised a discussion with Brian Wheeler regarding his vision for IC, that thread was subtly deleted after months of waiting. Wrobel has been a no-show. So many skills are bugged and broken, many sets have issues, the loot system needs discussion, etc.

    You don't have to have a "magic bullet" you don't even need a plan yet. But talk to your player base. Talk to us and get our input on the most pressing issues as we see them. Talk to us regarding ideas for simple improvements. If something gets accidentally broken, like logging out on console, don't try to bury the complaints. Acknowledge the problem and discuss how it broke, why it broke, and the process for getting it fixed. Just simple back and forth.

    Mark Jacobs with CU goes out to random places where his game is being discussed and participates with the community in discussion. Its great! And despite the continual delays with getting that game out, people are thrilled and encouraged by the participation with the community and they trust the dev team. We, the players, aren't asking for that, just provide some feedback and discussion and such with your community here. So much of the nastiness on these forums are wounds just left to fester. Players are placed in the position of assuaging other disgruntled customers, not our job. That's the dev teams job. Open communication leads to faster and better bug fixes, and less vitriol on the forums. Its a win-win all around.
    Xbox NA : CP 160 StamPlar, MagNB, MagSorc, StamSorc, StamDK, StamNB, Level 10 MagDK & MagPlar, StamWarden, MagWarden

    "We want firing off Dark Exchange in the middle of combat to feel awesome." - The Balance Lord Wrobel
    - And now it sure does, better learn how to bash folks!

    I get by with a little help from logic.
  • BlackSparrow
    BlackSparrow
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    There seems to be the impression from the Dev Team that all we want is information on updates and "the next new thing." This is not the case. What the community wants, based on the increasing number of posts and threads, is a discussion on the state of the game. Discussion on the performance issues, the state of PVP, the inability to address bugs, etc. Jessica promised a discussion with Brian Wheeler regarding his vision for IC, that thread was subtly deleted after months of waiting. Wrobel has been a no-show. So many skills are bugged and broken, many sets have issues, the loot system needs discussion, etc.

    You don't have to have a "magic bullet" you don't even need a plan yet. But talk to your player base. Talk to us and get our input on the most pressing issues as we see them. Talk to us regarding ideas for simple improvements. If something gets accidentally broken, like logging out on console, don't try to bury the complaints. Acknowledge the problem and discuss how it broke, why it broke, and the process for getting it fixed. Just simple back and forth.

    Mark Jacobs with CU goes out to random places where his game is being discussed and participates with the community in discussion. Its great! And despite the continual delays with getting that game out, people are thrilled and encouraged by the participation with the community and they trust the dev team. We, the players, aren't asking for that, just provide some feedback and discussion and such with your community here. So much of the nastiness on these forums are wounds just left to fester. Players are placed in the position of assuaging other disgruntled customers, not our job. That's the dev teams job. Open communication leads to faster and better bug fixes, and less vitriol on the forums. Its a win-win all around.

    I wish I could click "Agree" more than once.

    To add to this, because there is none of this conversation aspect in the current PR policy, the only activity we see anyone connected to ZOS doing on here is the forum mods cleaning up threads. They're just doing their jobs (and they do it well! I was awed at the work they put in last week!), but because they're the only ZOS avatars we see here in the community, it smacks as censorship to a large portion of the community, just because the mods are doing their jobs. When there is a topic related to how to improve the game under hot discussion on the forum, the only ZOS-side reply is usually "Cleaned up the thread. Please keep it civil guys!" This is the communication problem we're talking about, not always wanting to know what the Next Big Thing is.

    Again, this is not the mods' fault, but they get so much flak because they're the only faces of ZOS we see active in the community at all...and when that face exists solely to act as peacekeepers instead of discussing the game itself? It reflects poorly on your company as a whole.

    The community just wants to know our voices are being heard, at least as a whole, since individually is not really feasible given you guys have other things to do. There's no need to appoint someone dev-side to look at every thread that shows up here... but maybe have the mods warn someone when a topic is gaining traction in the community, and have someone on the dev team appointed to assuage the rising tide? Just acknowledgement of issues the community agrees are issues is enough to assure most of us that you are aware of our concerns. A simple "Thank you all for your feedback. We'll look into it" can go a long way for a lot of us.

    tl;dr: As was stated so succinctly earlier in the thread, even "no update" is still an update.
    Edited by BlackSparrow on December 5, 2016 3:40PM
    Living vicariously through my characters.

    My Girls:
    "If you were trapped in your house for, say, a year, how would you pass the time?"

    Nephikah the Houseless, dunmer assassin: "I suppose I could use the break. I have a lot of business holdings now that need management."
    Swum-Many-Waters, elderly argonian healer: "I think that I would enjoy writing a memoir."
    Silh'ki, khajiit warrior-chef: "Would this one be able to go outside, to the nearby river? It's hard to fish without water!"
    Peregrine Huntress, bosmer hunter: "Who is forcing me to stay inside, and where can I find them?"
    Lorenyawe, altmer mechanist: "And why would I want to go outside in the first place? Too much to be done in the workshop."
    Lorelai Magpie, breton master thief: "I'd go nuts. Lucky for me, I have a little experience sneaking out!"
    Rasheda the Burning Heart, redguard knight: "I would continue my training to keep my skills sharp."
    Hex-Eye Azabi, khajiit daedric priestess: "I suppose it would be lucky, then, that I built a shrine to Mephala in my backyard."
    Yngva Stormhammer, nord bandit (reformed...ish): "I hate being inside even when I'm not forced to be. GET. ME. OUT."
    Madam Argentia, vampire dunmer aristocrat: "I suppose it would be more of the same. I have a rather... contentious relationship with the sun."
    Mazie gra-Bolga, orc scout: "Uh... I'd have to house train my bear..."
    Felicia the Wanderer, imperial witch-for-hire: "What Lorelai said."
    Calico Jaka-dra, retired khajiit pirate: "This one would like a rest from her grand adventures. Her jewel shop runs out of stock!"
    Shimmerbeam, blind altmer psijic: "Provided that I am confined to Artaeum, I do not think I will want for things to occupy my time."
    Shauna Blackfire, redguard necromancer: "Sounds like paradise. I hate people."
    Kirniel the Undying, cursed bosmer warrior: "I would feel useless, not being able to fight."
    Echoes-from-Dragons, argonian who thinks she's a dragon: "All the better to count my hoard!"

    (Signature idea shamelessly stolen from Abeille.)
  • BlanketFort
    BlanketFort
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    Hey guys, thanks for taking the time to give us your thoughts. In general, we like to wait to give you information until we know for sure when a feature is being introduced, and remember we do usually have a bigger plan about when/how we announce updates. As far as bug reports go, we do our best to let you know if something is being investigated or if we have a fix in the pipeline, but we know there's always room for improvement.

    We know everyone's super anxious to hear about the next new thing. Hang tight - we have some info coming soon.

    There seems to be the impression from the Dev Team that all we want is information on updates and "the next new thing." This is not the case. What the community wants, based on the increasing number of posts and threads, is a discussion on the state of the game. Discussion on the performance issues, the state of PVP, the inability to address bugs, etc. Jessica promised a discussion with Brian Wheeler regarding his vision for IC, that thread was subtly deleted after months of waiting. Wrobel has been a no-show. So many skills are bugged and broken, many sets have issues, the loot system needs discussion, etc.

    You don't have to have a "magic bullet" you don't even need a plan yet. But talk to your player base. Talk to us and get our input on the most pressing issues as we see them. Talk to us regarding ideas for simple improvements. If something gets accidentally broken, like logging out on console, don't try to bury the complaints. Acknowledge the problem and discuss how it broke, why it broke, and the process for getting it fixed. Just simple back and forth.

    Mark Jacobs with CU goes out to random places where his game is being discussed and participates with the community in discussion. Its great! And despite the continual delays with getting that game out, people are thrilled and encouraged by the participation with the community and they trust the dev team. We, the players, aren't asking for that, just provide some feedback and discussion and such with your community here. So much of the nastiness on these forums are wounds just left to fester. Players are placed in the position of assuaging other disgruntled customers, not our job. That's the dev teams job. Open communication leads to faster and better bug fixes, and less vitriol on the forums. Its a win-win all around.

    Very well said. -applause- :)
  • Zaldan
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    transparency was something they would like to add but at the moment no ETA
    Dovie'andi se tovya sagain.
    Niidro tiid wah fusvok dirkah.

    aka.@Cuthceol
  • Niaver
    Niaver
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    Cannot agree more with posts above.

    I get it, some things almost can't be discussed, like monetization and crown crates, money and all that boring stuff. But we need discussion on balance, bug fixes etc.
    PC EU - Daggerfall Covenant - @Niaver
    Erazar (main) - Khajit DK tank

    Proud owner of Maelstrom Sharpened Bow
  • Elsonso
    Elsonso
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    Hey guys, thanks for taking the time to give us your thoughts. In general, we like to wait to give you information until we know for sure when a feature is being introduced, and remember we do usually have a bigger plan about when/how we announce updates. As far as bug reports go, we do our best to let you know if something is being investigated or if we have a fix in the pipeline, but we know there's always room for improvement.

    We know everyone's super anxious to hear about the next new thing. Hang tight - we have some info coming soon.

    Personally, I think y'all should rethink how you go about doing what is bolded. Maybe add another layer to "announce updates" saying when you are going to announce updates. What I mean is when someone runs out from behind the curtain and states that there will be something this week, or next week. Along those lines. This announced date can even change, for all I care. Just phrase it with the standard "shooting for" and finish it with "will let you know if things change as we get closer" stuff. (And then let us know as it gets closer)

    Edit: For example, we all know that Update 13 is coming. You'd have to be hiding under a rock, or don't care, for it to be otherwise. When can we expect more information? Is it really that big of a secret, or that squishy in terms of schedule?
    Edited by Elsonso on December 5, 2016 3:52PM
    XBox EU/NA:@ElsonsoJannus
    PC NA/EU: @Elsonso
    PSN NA/EU: @ElsonsoJannus
    Total in-game hours: 11321
    X/Twitter: ElsonsoJannus
  • Birdovic
    Birdovic
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    @Wrobel

    Hi :)
  • Preyfar
    Preyfar
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    There seems to be the impression from the Dev Team that all we want is information on updates and "the next new thing." This is not the case. What the community wants, based on the increasing number of posts and threads, is a discussion on the state of the game. Discussion on the performance issues, the state of PVP, the inability to address bugs, etc. Jessica promised a discussion with Brian Wheeler regarding his vision for IC, that thread was subtly deleted after months of waiting. Wrobel has been a no-show. So many skills are bugged and broken, many sets have issues, the loot system needs discussion, etc.
    I'm not looking for much, just a "Hey, we're aware of the issue, and while we've got no slated fix, it has been confirmed in our bug tracker". But lately, it seems like a lot of days there's been almost no activity on the Dev Tracker (holidays aside, of course). Sometimes I don't know if my bug reports were ever viewed, as months/years later I still run into the same issues.

    And, yeah, I totally get some things take far longer than others, but sometimes I'm just hoping for a follow-up (especially when it comes to game performance). To ZOS' credit, performance has definitely improved, but a lot of us are still hoping for more of that performance to more GPU-dependent, less CPU.
    In addition, the goal for the future of ESO is to improve framerate and GPU utilization via DX11 features like Compute Shaders in order to alleviate CPU bottlenecks, not the other way around.
    There was a lot of talk after the move to DX11, but never really found out what we'd gain from it. I definitely did notice an improvement in textures (props to that). Alex's comments were on the right track, and took time to explain to the community what was going on and what many of the benefits were (less QA time due to less client versions of ESO to support) but, as far as I know, we've still not quite seen the major payoff (unless it was solely dev time-based). Sometimes just knowing where we stand on things is reassuring enough (e.g. "We're still working on engine improvements, but we may be a ways off from better multi-core performance").

    Maybe I've been reading into that too much, I dunno. After the DX11 change we got issues most of us experience on a common basis (major FPS drops in trials, "invisible" party members, weapons/gear turning invisible, etc). I know you're busy, but sometimes we just want to know that you know, because otherwise the silence is really hard to read and figure out what's going on. And yes, we know that you don't want to over-promise on something and not deliver, but... we need a little bit of a middle-ground here that both players and devs can exist in.
  • Stopnaggin
    Stopnaggin
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    While I agree the mods take the brunt of the frustration, and yes they are the faces we see, they also could be more involved. Several threads last week were shut down due to perceived aggression. They were moved to a single topic that had nothing to do with the conversation in those particular threads.

    Excuses ranged but alot were closed for being uncivil, when in fact most of them were more civil then the majority of threads still ongoing. I know we don't need 100 threads about crown crates, but when someone is discussing possible side effects of crates, it shouldn't be moved to the crown crate drop rate threads.

    Sorry to say but there will be some people who either lack the social skills to be civil to others, that's part of the job when working with the public. Remember part of that frustration is a lack of communication. While I don't condone such behavior, I understand why it happens.

    The above post from Gina is a prime example of what the majority of us have been asking for. Notice the more civil comments after her post as to those before. Now a dialogue of what we want is being discussed rather than insults flying eveywhere.
  • Stopnaggin
    Stopnaggin
    ✭✭✭✭✭
    DHale wrote: »
    They communicate with us very well you are just not listening a complete you tube series PAC west I believe. Why would they need to keep repeating things over and over and over. They also had a full reddit Q and A a couple of months ago. It is like you just make up things just to complain.

    I'm sorry but I prefer to get my ESO related news from, well the Official ESO forums. It's fine discussing it on reddit or whatever, but this is the official forums for ESO and any information should be here.
    Edited by Stopnaggin on December 5, 2016 4:20PM
  • Belicourt
    Belicourt
    ✭✭✭
    coming soon.

    (TM)

  • raidentenshu_ESO
    raidentenshu_ESO
    ✭✭✭✭✭
    ✭✭
    Hey guys, thanks for taking the time to give us your thoughts. In general, we like to wait to give you information until we know for sure when a feature is being introduced, and remember we do usually have a bigger plan about when/how we announce updates. As far as bug reports go, we do our best to let you know if something is being investigated or if we have a fix in the pipeline, but we know there's always room for improvement.

    We know everyone's super anxious to hear about the next new thing. Hang tight - we have some info coming soon.

    Get rid of the crown crates. That would be the next big thing that can save this game.
  • Rasimir
    Rasimir
    ✭✭✭
    Today I read "No PC/MAC maintenance this week". The latest patch didn't even get patch notes, just enabled content that was on PTS months ago. Game breaking bugs (like the invisible eye of Storm) aren't fixed immediately.Support tickets aren't answered. Forum posts ahve been reduced to just modeartion. And sorry Gina, your statement above is of a kind we heard too often.

    People are irritated at least. Is there anybody even working for ESO at ZOS anymore?

    I won't name other games here, but look around... others have developed a far better communication and patch management than ZOS and ESO.

    I fully understand your reluctance to speak of upcoming things, because *** storms are oh so popular these days when something went wrong. But being a dev lead for a rather large project myself, I know there are techniques to deal with uncertainty. Silence towards the customers isn't the solution. I also know that bugs happen, and you don't always find a fix immediately. I have to tell such things to our customers... otherwise they lose faith in our company.

    Communication is everything in our fast changing world, even more with a product you want us to spend our time for recreation on.
  • Elsonso
    Elsonso
    ✭✭✭✭✭
    ✭✭✭✭✭
    Rasimir wrote: »
    Today I read "No PC/MAC maintenance this week". The latest patch didn't even get patch notes, just enabled content that was on PTS months ago. Game breaking bugs (like the invisible eye of Storm) aren't fixed immediately.Support tickets aren't answered. Forum posts ahve been reduced to just modeartion. And sorry Gina, your statement above is of a kind we heard too often.

    People are irritated at least. Is there anybody even working for ESO at ZOS anymore?

    I won't name other games here, but look around... others have developed a far better communication and patch management than ZOS and ESO.

    I fully understand your reluctance to speak of upcoming things, because *** storms are oh so popular these days when something went wrong. But being a dev lead for a rather large project myself, I know there are techniques to deal with uncertainty. Silence towards the customers isn't the solution. I also know that bugs happen, and you don't always find a fix immediately. I have to tell such things to our customers... otherwise they lose faith in our company.

    Communication is everything in our fast changing world, even more with a product you want us to spend our time for recreation on.

    It is not unusual for them to not release a PC/Mac patch when QA is otherwise occupied with an Update. I am sure they are trying to get some level of testing done on Update 13, probably before they are gone from the office for the remainder of the year.

    But, yeah, it would be nice to tell us a little about what is going on, and what to expect over the next few weeks.
    XBox EU/NA:@ElsonsoJannus
    PC NA/EU: @Elsonso
    PSN NA/EU: @ElsonsoJannus
    Total in-game hours: 11321
    X/Twitter: ElsonsoJannus
  • Aliniel
    Aliniel
    ✭✭✭✭✭
    MMO is a very specific type of game. At the beginning, I thought ZOS might be the kind of company that would work together closely with players and together make this game. Unfortunately, as it always go they are not sharing and spending as much time with us as I'd like and hoped for. I can't blame them, it's not how the IT business work.

    But "Why can't we be friends?".
  • MopeyHat
    MopeyHat
    ✭✭✭✭
    Hey guys, thanks for taking the time to give us your thoughts. In general, we like to wait to give you information until we know for sure when a feature is being introduced, and remember we do usually have a bigger plan about when/how we announce updates. As far as bug reports go, we do our best to let you know if something is being investigated or if we have a fix in the pipeline, but we know there's always room for improvement.

    We know everyone's super anxious to hear about the next new thing. Hang tight - we have some info coming soon.

    Honestly I would just like to see devs talking to players a bit more on these forums and not on Reddit, or in some interview off site. Bring back some Q&As. They are a great, controlled method for interaction.

    I guess you could say I'm not so interested in feature/fix announcements and "omg new stuff" as knowing that the devs are alive (and as a bonus, happy) and not locked away in a box working solely on crown store features. That you still have humans back there somewhere.
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    MopeyHat wrote: »
    Hey guys, thanks for taking the time to give us your thoughts. In general, we like to wait to give you information until we know for sure when a feature is being introduced, and remember we do usually have a bigger plan about when/how we announce updates. As far as bug reports go, we do our best to let you know if something is being investigated or if we have a fix in the pipeline, but we know there's always room for improvement.

    We know everyone's super anxious to hear about the next new thing. Hang tight - we have some info coming soon.

    Honestly I would just like to see devs talking to players a bit more on these forums and not on Reddit, or in some interview off site. Bring back some Q&As. They are a great, controlled method for interaction.

    I guess you could say I'm not so interested in feature/fix announcements and "omg new stuff" as knowing that the devs are alive (and as a bonus, happy) and not locked away in a box working solely on crown store features. That you still have humans back there somewhere.

    For what it's worth, the developers do mainly post here and rarely post on reddit (with the exception of when we host an AMA over there). The reason we like to host an AMA on the ESO subreddit is so everyone can participate (our forums require an invitation code), and it's also much easier to track and answer questions with multiple people due to how their formatting is. Interviews on external sites are a different beast.
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
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