They communicate with us very well you are just not listening a complete you tube series PAC west I believe. Why would they need to keep repeating things over and over and over. They also had a full reddit Q and A a couple of months ago. It is like you just make up things just to complain.
Callous2208 wrote: »Callous2208 wrote: »And how does an average response go on any ZOS dev post?
"So, here's our next DLC ...."
_ Wow that's cool!
- Hyped!
- Fix old stuff before introducing new stuff!
- Fix PVP!
- Balance Classes!
- OMG ZOS FIX YOUR ****
- I don't want this as a DLC. I am unsubbing.
- Lol I don't even play anymore. Lost all faith in ZOS. Just waiting round here for no reason.
- OMG we waited for this as a DLC??
- FIX PVP!
- You're killing your game, ZOS!
- You'll kill the game with this Update ZOS. GJ.
And so on.
So in your opinion it's better that they leave us in the dark, because saying anything will lead to various reactions from different people? Because...the team is reading each of those remarks and weeping in the corner about it?
Actually no. I am merely pointing out the average forum goer's interactions with the staff at ZOS.
I certainly would like more interaction from the devs. However, maybe they will communicate more when some people around here stop screeching at the top of their lungs and show a little decorum.
I would assume you and I are both old enough to know that's not how it works. No one is reading individual remarks and letting that have any affect on them. They drop the details, they disappear. Now they've just disappeared without leaving any information behind.
Let's imagine, for a second, that you work in a shop. (I say imagine, of course, because I do not presume to know what you do for a living.)
Imagine that for every day you work for the past 3 years, you have lines of people queuing up at your cash desk to shout at you and screech how terrible your company is. Every day for nearly three years.
Would that make you wish to interact with people?
Now, of course, I absolutely agree that nobody is likely reading individual remarks and taking it to heart. Maybe they are. I certainly know that when I personally create something, if people were just to bash it non stop, I would be rather disheartened. Because I would have worked on that for a long while, and to some people, their work is very important to them.
We, I assume, certainly are old enough to know how things work. But also, I would imagine they are very busy. We had 1T not two months ago, a Witches Festival, New Life Festival is almost upon us, there's holidays, they are likely working on Housing as that can't be too far off.
I am sure they are working on Update 14 as well, as they can't just work on Update 13, as it has been stated that new zones etc take at least 9 months to do. As do dungeons, as do Trials, everything takes time to build.
In the past, when they released info and it did not come to pass, it got nasty around here. Imagine if they announced everything about housing now, and a feature did not make it in.
We know housing is next, and we know a little bit about it. We will likely know more after Christmas and New Year.
Stopnaggin wrote: »Thealteregoroman wrote: »They are silent because the mobs on here are bi-polar. If I was ZOS all I would see coming on this forum is mobs full of pitchforks and fire.
I do understand the annoyance with the game most are experiencing but I feel its hard to have that open communication like some other MMO's do............that are on PS4......cause they are like/loved.
A majority of people on here are extremely snobbish.......how can you talk to a snobbish person? Ignore them.
I feel as a community to be taken seriously we should be adults about things......especially when we don't get our way.
Snobbish or not, they are the company and we are the consumer. They make their money from us. The big problem here is lack of anything useful. Sure they can close threads, some that deserve it, some that dont. What we aa a consumer base want are answers. Even if we may not like the answer given.
Crown crates have caused a lot of tension in the forums, no word from ZOS on drop rates, chances, just locked threads. A simple "hey we have passed on the opinions of needing a better conversion rate for gems", anything other than heavy handed moderation.
Too many threads contain real issues, ones that have nothing from Zos, only speculation. I used to think they were super busy, not enough members to bread all that. But after the crown crates, they have plenty of staff. Funny how many mods were working furiously to keep some order in here. Which to me says they knew the crown crates were going to be bad.
Simple little notes that at the very least that acknowledge they are listening, would go a long way into helping player frustration.
ZOS_GinaBruno wrote: »Hang tight - we have some info coming soon.
ZOS_GinaBruno wrote: »Hey guys, thanks for taking the time to give us your thoughts. In general, we like to wait to give you information until we know for sure when a feature is being introduced, and remember we do usually have a bigger plan about when/how we announce updates. As far as bug reports go, we do our best to let you know if something is being investigated or if we have a fix in the pipeline, but we know there's always room for improvement.
We know everyone's super anxious to hear about the next new thing. Hang tight - we have some info coming soon.
ZOS_GinaBruno wrote: »Hey guys, thanks for taking the time to give us your thoughts. In general, we like to wait to give you information until we know for sure when a feature is being introduced, and remember we do usually have a bigger plan about when/how we announce updates. As far as bug reports go, we do our best to let you know if something is being investigated or if we have a fix in the pipeline, but we know there's always room for improvement.
We know everyone's super anxious to hear about the next new thing. Hang tight - we have some info coming soon.
ZOS_GinaBruno wrote: »Hey guys, thanks for taking the time to give us your thoughts. In general, we like to wait to give you information until we know for sure when a feature is being introduced, and remember we do usually have a bigger plan about when/how we announce updates. As far as bug reports go, we do our best to let you know if something is being investigated or if we have a fix in the pipeline, but we know there's always room for improvement.
We know everyone's super anxious to hear about the next new thing. Hang tight - we have some info coming soon.
ZOS_GinaBruno wrote: »Hey guys, thanks for taking the time to give us your thoughts. In general, we like to wait to give you information until we know for sure when a feature is being introduced, and remember we do usually have a bigger plan about when/how we announce updates. As far as bug reports go, we do our best to let you know if something is being investigated or if we have a fix in the pipeline, but we know there's always room for improvement.
We know everyone's super anxious to hear about the next new thing. Hang tight - we have some info coming soon.
ZOS_GinaBruno wrote: »Hey guys, thanks for taking the time to give us your thoughts. In general, we like to wait to give you information until we know for sure when a feature is being introduced, and remember we do usually have a bigger plan about when/how we announce updates. As far as bug reports go, we do our best to let you know if something is being investigated or if we have a fix in the pipeline, but we know there's always room for improvement.
We know everyone's super anxious to hear about the next new thing. Hang tight - we have some info coming soon.
ZOS_GinaBruno wrote: »Hey guys, thanks for taking the time to give us your thoughts. In general, we like to wait to give you information until we know for sure when a feature is being introduced, and remember we do usually have a bigger plan about when/how we announce updates. As far as bug reports go, we do our best to let you know if something is being investigated or if we have a fix in the pipeline, but we know there's always room for improvement.
We know everyone's super anxious to hear about the next new thing. Hang tight - we have some info coming soon.
SwaminoNowlino wrote: »There seems to be the impression from the Dev Team that all we want is information on updates and "the next new thing." This is not the case. What the community wants, based on the increasing number of posts and threads, is a discussion on the state of the game. Discussion on the performance issues, the state of PVP, the inability to address bugs, etc. Jessica promised a discussion with Brian Wheeler regarding his vision for IC, that thread was subtly deleted after months of waiting. Wrobel has been a no-show. So many skills are bugged and broken, many sets have issues, the loot system needs discussion, etc.
You don't have to have a "magic bullet" you don't even need a plan yet. But talk to your player base. Talk to us and get our input on the most pressing issues as we see them. Talk to us regarding ideas for simple improvements. If something gets accidentally broken, like logging out on console, don't try to bury the complaints. Acknowledge the problem and discuss how it broke, why it broke, and the process for getting it fixed. Just simple back and forth.
Mark Jacobs with CU goes out to random places where his game is being discussed and participates with the community in discussion. Its great! And despite the continual delays with getting that game out, people are thrilled and encouraged by the participation with the community and they trust the dev team. We, the players, aren't asking for that, just provide some feedback and discussion and such with your community here. So much of the nastiness on these forums are wounds just left to fester. Players are placed in the position of assuaging other disgruntled customers, not our job. That's the dev teams job. Open communication leads to faster and better bug fixes, and less vitriol on the forums. Its a win-win all around.
SwaminoNowlino wrote: »ZOS_GinaBruno wrote: »Hey guys, thanks for taking the time to give us your thoughts. In general, we like to wait to give you information until we know for sure when a feature is being introduced, and remember we do usually have a bigger plan about when/how we announce updates. As far as bug reports go, we do our best to let you know if something is being investigated or if we have a fix in the pipeline, but we know there's always room for improvement.
We know everyone's super anxious to hear about the next new thing. Hang tight - we have some info coming soon.
There seems to be the impression from the Dev Team that all we want is information on updates and "the next new thing." This is not the case. What the community wants, based on the increasing number of posts and threads, is a discussion on the state of the game. Discussion on the performance issues, the state of PVP, the inability to address bugs, etc. Jessica promised a discussion with Brian Wheeler regarding his vision for IC, that thread was subtly deleted after months of waiting. Wrobel has been a no-show. So many skills are bugged and broken, many sets have issues, the loot system needs discussion, etc.
You don't have to have a "magic bullet" you don't even need a plan yet. But talk to your player base. Talk to us and get our input on the most pressing issues as we see them. Talk to us regarding ideas for simple improvements. If something gets accidentally broken, like logging out on console, don't try to bury the complaints. Acknowledge the problem and discuss how it broke, why it broke, and the process for getting it fixed. Just simple back and forth.
Mark Jacobs with CU goes out to random places where his game is being discussed and participates with the community in discussion. Its great! And despite the continual delays with getting that game out, people are thrilled and encouraged by the participation with the community and they trust the dev team. We, the players, aren't asking for that, just provide some feedback and discussion and such with your community here. So much of the nastiness on these forums are wounds just left to fester. Players are placed in the position of assuaging other disgruntled customers, not our job. That's the dev teams job. Open communication leads to faster and better bug fixes, and less vitriol on the forums. Its a win-win all around.
ZOS_GinaBruno wrote: »Hey guys, thanks for taking the time to give us your thoughts. In general, we like to wait to give you information until we know for sure when a feature is being introduced, and remember we do usually have a bigger plan about when/how we announce updates. As far as bug reports go, we do our best to let you know if something is being investigated or if we have a fix in the pipeline, but we know there's always room for improvement.
We know everyone's super anxious to hear about the next new thing. Hang tight - we have some info coming soon.
I'm not looking for much, just a "Hey, we're aware of the issue, and while we've got no slated fix, it has been confirmed in our bug tracker". But lately, it seems like a lot of days there's been almost no activity on the Dev Tracker (holidays aside, of course). Sometimes I don't know if my bug reports were ever viewed, as months/years later I still run into the same issues.SwaminoNowlino wrote: »There seems to be the impression from the Dev Team that all we want is information on updates and "the next new thing." This is not the case. What the community wants, based on the increasing number of posts and threads, is a discussion on the state of the game. Discussion on the performance issues, the state of PVP, the inability to address bugs, etc. Jessica promised a discussion with Brian Wheeler regarding his vision for IC, that thread was subtly deleted after months of waiting. Wrobel has been a no-show. So many skills are bugged and broken, many sets have issues, the loot system needs discussion, etc.
There was a lot of talk after the move to DX11, but never really found out what we'd gain from it. I definitely did notice an improvement in textures (props to that). Alex's comments were on the right track, and took time to explain to the community what was going on and what many of the benefits were (less QA time due to less client versions of ESO to support) but, as far as I know, we've still not quite seen the major payoff (unless it was solely dev time-based). Sometimes just knowing where we stand on things is reassuring enough (e.g. "We're still working on engine improvements, but we may be a ways off from better multi-core performance").ZOS_AlexTardif wrote: »In addition, the goal for the future of ESO is to improve framerate and GPU utilization via DX11 features like Compute Shaders in order to alleviate CPU bottlenecks, not the other way around.
They communicate with us very well you are just not listening a complete you tube series PAC west I believe. Why would they need to keep repeating things over and over and over. They also had a full reddit Q and A a couple of months ago. It is like you just make up things just to complain.
ZOS_GinaBruno wrote: »Hey guys, thanks for taking the time to give us your thoughts. In general, we like to wait to give you information until we know for sure when a feature is being introduced, and remember we do usually have a bigger plan about when/how we announce updates. As far as bug reports go, we do our best to let you know if something is being investigated or if we have a fix in the pipeline, but we know there's always room for improvement.
We know everyone's super anxious to hear about the next new thing. Hang tight - we have some info coming soon.
Today I read "No PC/MAC maintenance this week". The latest patch didn't even get patch notes, just enabled content that was on PTS months ago. Game breaking bugs (like the invisible eye of Storm) aren't fixed immediately.Support tickets aren't answered. Forum posts ahve been reduced to just modeartion. And sorry Gina, your statement above is of a kind we heard too often.
People are irritated at least. Is there anybody even working for ESO at ZOS anymore?
I won't name other games here, but look around... others have developed a far better communication and patch management than ZOS and ESO.
I fully understand your reluctance to speak of upcoming things, because *** storms are oh so popular these days when something went wrong. But being a dev lead for a rather large project myself, I know there are techniques to deal with uncertainty. Silence towards the customers isn't the solution. I also know that bugs happen, and you don't always find a fix immediately. I have to tell such things to our customers... otherwise they lose faith in our company.
Communication is everything in our fast changing world, even more with a product you want us to spend our time for recreation on.
ZOS_GinaBruno wrote: »Hey guys, thanks for taking the time to give us your thoughts. In general, we like to wait to give you information until we know for sure when a feature is being introduced, and remember we do usually have a bigger plan about when/how we announce updates. As far as bug reports go, we do our best to let you know if something is being investigated or if we have a fix in the pipeline, but we know there's always room for improvement.
We know everyone's super anxious to hear about the next new thing. Hang tight - we have some info coming soon.
ZOS_GinaBruno wrote: »Hey guys, thanks for taking the time to give us your thoughts. In general, we like to wait to give you information until we know for sure when a feature is being introduced, and remember we do usually have a bigger plan about when/how we announce updates. As far as bug reports go, we do our best to let you know if something is being investigated or if we have a fix in the pipeline, but we know there's always room for improvement.
We know everyone's super anxious to hear about the next new thing. Hang tight - we have some info coming soon.
Honestly I would just like to see devs talking to players a bit more on these forums and not on Reddit, or in some interview off site. Bring back some Q&As. They are a great, controlled method for interaction.
I guess you could say I'm not so interested in feature/fix announcements and "omg new stuff" as knowing that the devs are alive (and as a bonus, happy) and not locked away in a box working solely on crown store features. That you still have humans back there somewhere.