FIX For EU Server Issue

GeraintMawr · October 2016

Too many good quotes above this one to link in to my post. Take it as read that I agree with the thoughts about poor testing, ZOS response to @Pibbles , this going live and not being fixed days into the release.

I followed @Pibbles advice this morning when the second maint slot of the week had failed to fix this problem. Not everyone is up for editing as this fix .... yes .... fix asks. I write this at 14:25 BST on 11 Oct. and so far the score is ZOS 0:1 Pibbles.

I noticed when I did my edit on the xml file that I had two profile entries one for live eu, one for live. SO Europe and America servers then. All I did was swap the two chunks around. Europe is now my default and comes up immediately! No waiting around, no selecting this and that.

Why can a player with some savvy fix this long before ZOS? I accept what Gina has said, there maybe stuff we are missing in this. But look Gina, it works! Now you have to cater for those who were brave enough or foolish enough to make the change as well as anything we have missed.

Please my patience grows thin. Test this stuff properly, please. I long to see the far corners of Tamriel, but fear that all I will see is failed code, minimal content, stuff designed to keep us online and paying our subby, when we are not spending in the crown store for things that could be in game for gold.

raglau · October 2016

GeraintMawr wrote: »

I noticed when I did my edit on the xml file that I had two profile entries one for live eu, one for live. SO Europe and America servers then. All I did was swap the two chunks around. Europe is now my default and comes up immediately! No waiting around, no selecting this and that.

Thank you, that's really useful to know. I kludged mine together in 30 mins as my son and I wanted to play and he was getting particularly frustrated with the patch issue as I insist he takes regular computer breaks. But your fix is leaner and more logical.

Looks like our crowd sourced development team is doing a great job!

elvenmad · October 2016

GeraintMawr wrote: »

I noticed when I did my edit on the xml file that I had two profile entries one for live eu, one for live. SO Europe and America servers then. All I did was swap the two chunks around. Europe is now my default and comes up immediately! No waiting around, no selecting this and that.

I am a long way from being PC/IT savvy, we did not have computers when I was at school, I was in my 30's when they became mainstream.
But I'm not stupid, common sense goes along way, I tried the above and it works, it seems quite obvious to me, what's happening is when launched it is reading the first part of the xml file and acting upon it and skipping the EU part

But still this issue would have been obvious and immediate IF it had be tested, my gripe is this got released as is, I am sorry but thats incompetent

ZOS_GinaBruno · October 2016

Hi guys! We just published a hotfix that should address this issue; you'll need to download a small patch (~57MB), then you should be good to go.

raglau · October 2016

elvenmad wrote: »

GeraintMawr wrote: »

I noticed when I did my edit on the xml file that I had two profile entries one for live eu, one for live. SO Europe and America servers then. All I did was swap the two chunks around. Europe is now my default and comes up immediately! No waiting around, no selecting this and that.

I am a long way from being PC/IT savvy, we did not have computers when I was at school, I was in my 30's when they became mainstream.
But I'm not stupid, common sense goes along way, I tried the above and it works, it seems quite obvious to me, what's happening is when launched it is reading the first part of the xml file and acting upon it and skipping the EU part

But still this issue would have been obvious and immediate IF it had be tested, my gripe is this got released as is, I am sorry but thats incompetent

I believe it was tested, but tested against one server. And what would that server be? The home server of the coding team; NA. So the bug did not manifest itself.

Anyway, thank you to @ZOS_GinaBruno for posting the information on offical fix deployment.

elvenmad · October 2016

ZOS_GinaBruno wrote: »

Hi guys! We just published a hotfix that should address this issue; you'll need to download a small patch (~57MB), then you should be good to go.

Finally. seems to work ok

But still big thanks to @Pibbles for getting many players through the previous 6 days issues

Enodoc · October 2016

ZOS_GinaBruno wrote: »

Hi guys! We just published a hotfix that should address this issue; you'll need to download a small patch (~57MB), then you should be good to go.

Thanks for the update Gina!

Full disclosure - yes, it seems I misrememered a previous statement regarding what hotfixes are able to do. Oops

I did find the relevant statement on the capability of hotfixes though

ixie · October 2016

ZOS_GinaBruno wrote: »

Hi guys! We just published a hotfix that should address this issue; you'll need to download a small patch (~57MB), then you should be good to go.

Thank you, can now log on EU without problems, the launcher is still trying to reboot my PC however.

Bislobo · October 2016

This issue is solved. However in the Launcher we still have the "The Elder Scrolls Online (NA)". Since we are on EU it would make more sense (visually) that we choose a general "The Elder Scrolls Online" in the launcher and then choose the Eu live server in the intro menu. However the main issue is indeed solved.

ZOS_GinaBruno · October 2016

Bislobo wrote: »

This issue is solved. However in the Launcher we still have the "The Elder Scrolls Online (NA)". Since we are on EU it would make more sense (visually) that we choose a general "The Elder Scrolls Online" in the launcher and then choose the Eu live server in the intro menu. However the main issue is indeed solved.

Yeah, that's something we'll be fixing in a future patch so it's clearer, but wanted to get the main issues hotfixed since we had the fix ready.

SHADOW2KK · October 2016

ZOS_GinaBruno wrote: »

Bislobo wrote: »

This issue is solved. However in the Launcher we still have the "The Elder Scrolls Online (NA)". Since we are on EU it would make more sense (visually) that we choose a general "The Elder Scrolls Online" in the launcher and then choose the Eu live server in the intro menu. However the main issue is indeed solved.

Yeah, that's something we'll be fixing in a future patch so it's clearer, but wanted to get the main issues hotfixed since we had the fix ready.

Thank you lass

Wolfhammer · October 2016

tribbsb16_ESO wrote: »

ZOS_GinaBruno wrote: »

Hi guys! We just published a hotfix that should address this issue; you'll need to download a small patch (~57MB), then you should be good to go.

Thank you, can now log on EU without problems, the launcher is still trying to reboot my PC however.

Any comment about this @ZOS_GinaBruno please?

Its that redist package rubbish it tries to re-install.. I believe just closing the prompts is ok though...

GeraintMawr · October 2016

I wonder what part @Pibbles played in concentrating ZOS' mind? Finally we have a fix and thanks for this, but it is incomplete! We need to be treated as a separate entity and the blinkers removed at the non player end. I wonder how the Japan server upgrade went?

Enodoc · October 2016

GeraintMawr wrote: »

I wonder what part @Pibbles played in concentrating ZOS' mind? Finally we have a fix and thanks for this, but it is incomplete! We need to be treated as a separate entity and the blinkers removed at the non player end. I wonder how the Japan server upgrade went?

Japan don't have a separate server; they all play on the NA server.

Wolfhammer · October 2016

All fixed for me after the patch last night - Thanks ZoS

Now maybe there can be less drama around here for an issue that caused a minor inconvenience at best.

~Wolfy

WugWugs · October 2016

Holy *** this *** game no wonder it struggles! I gave it a chance finally, downloaded that million gb content, and I cannot even get into game (ok, I get there once or twice) because your *** server wont let me in. I log into the account, select Play and after waiting it just tells me to try later. I thought, oh maybe it is temporary issue, but no, I came here 5 days later and still this *** (and apparently I am not alone). I am so glad I only paid around 10e for this crap and did not paid for "premium" (that would be awesome!)

Wolfhammer · October 2016

WugWugs wrote: »

Holy *** this *** game no wonder it struggles! I gave it a chance finally, downloaded that million gb content, and I cannot even get into game (ok, I get there once or twice) because your *** server wont let me in. I log into the account, select Play and after waiting it just tells me to try later. I thought, oh maybe it is temporary issue, but no, I came here 5 days later and still this *** (and apparently I am not alone). I am so glad I only paid around 10e for this crap and did not paid for "premium" (that would be awesome!)

Ouch nice Necro...

Fancy posting some relevant info regarding your issue or are you going to mindlessly rant?

Whatever you are experiencing is different from what this thread was about which was fixed...