FIX For EU Server Issue

raglau · October 2016

*****BACKUP YOUR ESO FOLDER BEFORE YOU START WORKING ON THIS ISSUE*****
*****ESO FOLDER IS C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\game\client*****

I'd welcome ZOS comments on the below fix.

I have fixed the EU server selection issue on my two PCs. The issue arises due to flaky code in the AppSettings.txt and Platforms.xml files. These files talk about DepotID 4000, which I have worked out is US, we EU-ers are DepotID4001.

Go to your client folder at C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\game\client (by default) and backup he AppSettings.txt and Platforms.xml files before you do anything.

Then edit AppSettings.txt as per below:

SET DepotId "4001"
SET DepotEditable "2"
SET ChannelName "live"

Save this file.

Now edit Platforms.xml (I used Wordpad but you can use any text editor) as per below:

<?xml version='1.0' encoding='utf-8'?>
<platforms><platform><name>Live-EU</name><login_service_url>https://live-eu-services.elderscrollsonline.com</login_service_url><realm_service_url>https://live-eu-services.elderscrollsonline.com</realm_service_url><default>true</default><sleepy_giant>true</sleepy_giant><python_services>true</python_services><default_realm_id>4001</default_realm_id><use_login_queue>true</use_login_queue></platform></platforms>

Save this file.

This should now always default to logging into DepotID 4001 - the EU server.

My appsettings.txt is located here:
https://1drv.ms/t/s!AhaoZsGtfKSPh_8VU_TfzE6JVW4jRQ

And my Platforms.xml is located here:
https://1drv.ms/t/s!AhaoZsGtfKSPh_8VU_TfzE6JVW4jRQ

*****IF YOU HAVE ANY ISSUES AFTER THESE CHANGES, RESTORE THE TWO EDITED FILES, OR THE ENTIRE ESO FOLDER*****

raglau · October 2016

Correction, my Platforms.XML file (for EU) is here:

https://1drv.ms/u/s!AhaoZsGtfKSPh_8UKLPnqMPLdlKwqA

hero2zer0 · October 2016

Can confirm this has solved the issue on my end!

I haven't copied your files, but did change SET DepotId "4001" and <default>true</default> (on the EU platform section): this now correctly show the red "European PC/Mac" server in red.

FriedEggSandwich · October 2016

Or, just before you enter your password select 'Live' and hit apply and then select 'Live-EU' and hit apply. This also works.

Legedric · October 2016

FriedEggSandwich wrote: »

Or, just before you enter your password select 'Live' and hit apply and then select 'Live-EU' and hit apply. This also works.

Yes it does but you have to repeat it everytime you start the client.

raglau · October 2016

hero2zer0 wrote: »

Can confirm this has solved the issue on my end!

I haven't copied your files, but did change SET DepotId "4001" and <default>true</default> (on the EU platform section): this now correctly show the red "European PC/Mac" server in red.

Good to know, thank you.

We tested it on both our PCs and we no longer have to go through the rigmarole of selecting Live, LIVE-EU, etc, each time we start the client. So it's good to know it's working on other machines also.

elvenmad · October 2016

Pibbles wrote: »

hero2zer0 wrote: »

Can confirm this has solved the issue on my end!

I haven't copied your files, but did change SET DepotId "4001" and <default>true</default> (on the EU platform section): this now correctly show the red "European PC/Mac" server in red.

Good to know, thank you.

We tested it on both our PCs and we no longer have to go through the rigmarole of selecting Live, LIVE-EU, etc, each time we start the client. So it's good to know it's working on other machines also.

@Pibbles works perfect, done everything in your original post, YAY perfect ! your a STAR

How come ZoS did not come up with this fix ????????????????????? how come a fellow player is the one who fixes the game??

AsNied · October 2016

Working! Great Job OP.

It's a shame, that player has better knowledge than Zenimax programmer, it’s a shame ...

Darlon · October 2016

Seriously ??? If it is this easy, why don't we have a hot fix from ZOS for this yet @ZOS_GinaBruno ?

Legedric · October 2016

Darlon wrote: »

Seriously ??? If it is this easy, why don't we have a hot fix from ZOS for this yet @ZOS_GinaBruno ?

Because their developers are in school this week, so they will work on a fix during the weekend to get it deployed on monday (when they are back in school again).

raglau · October 2016

Well, I have sent the fix to ZOS support, so hopefully we'll see this come down as a properly packaged hotfix. As it's only a 2 file change, it should be unintrusive enough.

Legedric · October 2016

Pibbles wrote: »

Well, I have sent the fix to ZOS support, so hopefully we'll see this come down as a properly packaged hotfix. As it's only a 2 file change, it should be unintrusive enough.

Not before next monday anyway... They don't do hotfixes except when players get like too much Xp or something...

Mayrael · October 2016

Pibbles wrote: »

*****BACKUP YOUR ESO FOLDER BEFORE YOU START WORKING ON THIS ISSUE*****
*****ESO FOLDER IS C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\game\client*****

I'd welcome ZOS comments on the below fix.

I have fixed the EU server selection issue on my two PCs. The issue arises due to flaky code in the AppSettings.txt and Platforms.xml files. These files talk about DepotID 4000, which I have worked out is US, we EU-ers are DepotID4001.

Go to your client folder at C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\game\client (by default) and backup he AppSettings.txt and Platforms.xml files before you do anything.

Then edit AppSettings.txt as per below:

SET DepotId "4001"
SET DepotEditable "2"
SET ChannelName "live"

Save this file.

Now edit Platforms.xml (I used Wordpad but you can use any text editor) as per below:

<?xml version='1.0' encoding='utf-8'?>
<platforms><platform><name>Live-EU</name><login_service_url>https://live-eu-services.elderscrollsonline.com</login_service_url><realm_service_url>https://live-eu-services.elderscrollsonline.com</realm_service_url><default>true</default><sleepy_giant>true</sleepy_giant><python_services>true</python_services><default_realm_id>4001</default_realm_id><use_login_queue>true</use_login_queue></platform></platforms>

Save this file.

This should now always default to logging into DepotID 4001 - the EU server.

My appsettings.txt is located here:
https://1drv.ms/t/s!AhaoZsGtfKSPh_8VU_TfzE6JVW4jRQ

And my Platforms.xml is located here:
https://1drv.ms/t/s!AhaoZsGtfKSPh_8VU_TfzE6JVW4jRQ

*****IF YOU HAVE ANY ISSUES AFTER THESE CHANGES, RESTORE THE TWO EDITED FILES, OR THE ENTIRE ESO FOLDER*****

Worked for me

Thank you very much mate!

Enodoc · October 2016

elvenmad wrote: »

How come ZoS did not come up with this fix ????????????????????? how come a fellow player is the one who fixes the game??

Most likely, they have. And they're just waiting for the next patch to push the update to the clients.

(Rest of post redacted due to incomplete recollection of a prior statement)

Juponen · October 2016

[catvoice] Interesting, veery interesting

Juponen · October 2016

hero2zer0 wrote: »

Can confirm this has solved the issue on my end!

I haven't copied your files, but did change SET DepotId "4001" and <default>true</default> (on the EU platform section): this now correctly show the red "European PC/Mac" server in red.

Seems to fix my problem as well.

Well done!

Wild_Monk · October 2016

Working.

elvenmad · October 2016

Enodoc wrote: »

elvenmad wrote: »

How come ZoS did not come up with this fix ????????????????????? how come a fellow player is the one who fixes the game??

Most likely, they have. And they're just waiting for the next patch to push the update to the clients.

Darlon wrote: »

Seriously ??? If it is this easy, why don't we have a hot fix from ZOS for this yet ZOS_GinaBruno ?

YOU CAN'T HOTFIX CODE. ZOS have said this time and again.

IMO I dont care about excuses THIS should not have gone live, the whole problem is just 2 small parts in 2 lines of code, and takes less than a minute to correct, quite obviously the EU launcher was never tested

raglau · October 2016

Enodoc wrote: »

elvenmad wrote: »

How come ZoS did not come up with this fix ????????????????????? how come a fellow player is the one who fixes the game??

Most likely, they have. And they're just waiting for the next patch to push the update to the clients.

Darlon wrote: »

Seriously ??? If it is this easy, why don't we have a hot fix from ZOS for this yet ZOS_GinaBruno ?

YOU CAN'T HOTFIX CODE. ZOS have said this time and again.

I can't see a technical reason why they can't just send down two updated files to fix this particular case. It generally only becomes hard to hotfix code when there are file locks in play, and these two files are not subject to locks.

But ZOS do have to package up the fix into whatever format their patching engine takes, and test it etc.

ZOS_DaryaK · October 2016

While we really appreciate the efforts of players helping other players, we must advise that the potential workaround suggested above has a couple of issues. Firstly, it will permanently lock you out of the NA server. More importantly, however, it may break the code fix that we will be implementing.

SHADOW2KK · October 2016

ZOS_DaryaK wrote: »

While we really appreciate the efforts of players helping other players, we must advise that the potential workaround suggested above has a couple of issues. Firstly, it will permanently lock you out of the NA server. More importantly, however, it may break the code fix that we will be implementing.

Fair enough, but to be brutally honest, this utter debacle should never have happened...

A lot of people were/or are still annoyed over this issue alone, so way to go.

Call this feedback.

And implementing the fix when? next month, next millenium, it should never have arisen in the first place, and should have been fixed the very day.

Great QC

But loving the update so far, so kudos on that ZoS

Just a shame that so many people were angered for obvious reasons

elvenmad · October 2016

ZOS_DaryaK wrote: »

While we really appreciate the efforts of players helping other players, we must advise that the potential workaround suggested above has a couple of issues. Firstly, it will permanently lock you out of the NA server. More importantly, however, it may break the code fix that we will be implementing.

I play EU have no interest at all in playing NA so don't really care, but if I did I could just change the files back and have a launcher with NA as default as it is now. so its not permanent, the above fix works and thats what I want, I want to play the game I am paying to play.

Any future official fixes if done correctly should overwrite existing files so there should be no issues there either, but again I could always replace the files this fix changes so no problems, after all it was only one number and one word changed.

Remember people are paying for thIs service and this service is not working as it should be, so that opens up a real potential can of worms, at least the community is actively helping to get others into the game.

Just think about all the people who don't visit the forums or have not even registered here, they simply will not be playing , some players have already posted there as been a noticeable lower amount of players on EU than usual, which I am not sure is true but is quite understandable.

I myself did not play at all patch day, patch was downloaded straight away early evening and game would not load, I spent 6 hours+ trying to work out what the hell had gone on well into Thursday, then I saw a players post on these forums and worked it out also lucky for me I had copies of all my ESO folders renamed and saved in another drive.

Night_Watch · October 2016

ZOS_DaryaK wrote: »

More importantly, however, it may break the code fix that we will be implementing.

Could you please look into the thread;

https://forums.elderscrollsonline.com/en/discussion/295594/eso-pc-mac-launcher-issues-update-12/p1

And please give us an update regarding the noted problems?

I did ask another mod directly but there has not been a new mod post.

The linked thread is the one highlighted at the top of other threads and looks 'official'.

I was looking at using this thread to try to fix my TESO issue but do not want to go down that route if a fix is on the way.

@Pibbles: Thanks for trying to help your community - good show!

Dahveed · October 2016

This worked for me, thanks for sharing the fix.

ozmorgudduth · October 2016

ZOS_DaryaK wrote: »

While we really appreciate the efforts of players helping other players, we must advise that the potential workaround suggested above has a couple of issues. Firstly, it will permanently lock you out of the NA server. More importantly, however, it may break the code fix that we will be implementing.

Code fix?
ARE YOU JOKING?
This game has been released over 2 years ago and you still manage to brake separation of EU/NA accounts/logins?
Pathetic. Just PATHETIC.

ozmorgudduth · October 2016

ozmorgudduth wrote: »

ZOS_DaryaK wrote: »

While we really appreciate the efforts of players helping other players, we must advise that the potential workaround suggested above has a couple of issues. Firstly, it will permanently lock you out of the NA server. More importantly, however, it may break the code fix that we will be implementing.

Code fix?
ARE YOU JOKING?
This game has been released over 2 years ago and you still manage to brake separation of EU/NA accounts/logins?
Pathetic. Just PATHETIC.

I will remind you you have had 3 days to fix which IP to use for EU and NA.

Thevampirenight · October 2016

What they have done basically is made it run through one data set, for both eu and na. To make it easier on peoples harddrives for those that use both servers and also at the same time made it so they can just put the patch on the Na version of the launcher so it can download for both Na and Eu .But the main reason I think is to save money so they don't have to port data all the way over seas. Which possibly costs a lot of money to do.

This is possibly the reason why it keeps defaulting to NA sever. What I believe they are going to do is add a server lock, which forces the game to launch in EU. If you have that setting set in the game. Now if you use that coding fix that the Op mentioned it will break what they are going do and and possibly break the game because it will prevent them from using the NA version of the Na patcher possibly break their patching system since they will now only put the patch on the on the NA server version of the launcher to download to the Client. So if it breaks the patching system then its possible Eu players will be forced to reinstall if a patch is later introduced and they can't download it to the client.

This locking system I think they will have control over and thus when there is a patch it will reset to Na and you have to reset it to Eu after each patch. Since basically they are just going to use the NA server to install the data now since its possibly cheaper on them. So basically all the future patch data will be coming from the US instead of the Eu Server over seas.
So I would listen to the Dev and don't use this fix.

elvenmad · October 2016

Thevampirenight wrote: »

What they have done basically is made it run through one data set, for both eu and na. To make it easier on peoples harddrives for those that use both servers and also at the same time made it so they can just put the patch on the Na version of the launcher so it can download for both Na and Eu .But the main reason I think is to save money so they don't have to port data all the way over seas. Which possibly costs a lot of money to do.

This is possibly the reason why it keeps defaulting to NA sever. What I believe they are going to do is add a server lock, which forces the game to launch in EU. If you have that setting set in the game. Now if you use that coding fix that the Op mentioned it will break what they are going do and and possibly break the game because it will prevent them from using the NA version of the Na patcher possibly break their patching system since they will now only put the patch on the on the NA server version of the launcher to download to the Client. So if it breaks the patching system then its possible Eu players will be forced to reinstall if a patch is later introduced and they can't download it to the client.

This locking system I think they will have control over and thus when there is a patch it will reset to Na and you have to reset it to Eu after each patch. Since basically they are just going to use the NA server to install the data now since its possibly cheaper on them. So basically all the future patch data will be coming from the US instead of the Eu Server over seas.
So I would listen to the Dev and don't use this fix.

WHAT ? they still have to have all the game data on the EU server, they cant load it all onto just NA, What they have done is coded it to always use NA as default, prob for they own testing, they did include the coding to switch EU or NA but quite obviously never tested it. thats the problem it was not tested it, this would have been a 2 minute fix if they had done pre patch day.

Personally I think they were given a patch date and that was it, they ran out of time patch was rushed out, there is so many bugs and things not working, so many things tested on PTS bugs and issues were found, reported and then left, now we have them on live.

Thevampirenight · October 2016

elvenmad wrote: »

Thevampirenight wrote: »

What they have done basically is made it run through one data set, for both eu and na. To make it easier on peoples harddrives for those that use both servers and also at the same time made it so they can just put the patch on the Na version of the launcher so it can download for both Na and Eu .But the main reason I think is to save money so they don't have to port data all the way over seas. Which possibly costs a lot of money to do.

This is possibly the reason why it keeps defaulting to NA sever. What I believe they are going to do is add a server lock, which forces the game to launch in EU. If you have that setting set in the game. Now if you use that coding fix that the Op mentioned it will break what they are going do and and possibly break the game because it will prevent them from using the NA version of the Na patcher possibly break their patching system since they will now only put the patch on the on the NA server version of the launcher to download to the Client. So if it breaks the patching system then its possible Eu players will be forced to reinstall if a patch is later introduced and they can't download it to the client.

This locking system I think they will have control over and thus when there is a patch it will reset to Na and you have to reset it to Eu after each patch. Since basically they are just going to use the NA server to install the data now since its possibly cheaper on them. So basically all the future patch data will be coming from the US instead of the Eu Server over seas.
So I would listen to the Dev and don't use this fix.

WHAT ? they still have to have all the game data on the EU server, they cant load it all onto just NA, What they have done is coded it to always use NA as default, prob for they own testing, they did include the coding to switch EU or NA but quite obviously never tested it. thats the problem it was not tested it, this would have been a 2 minute fix if they had done pre patch day.

Personally I think they were given a patch date and that was it, they ran out of time patch was rushed out, there is so many bugs and things not working, so many things tested on PTS bugs and issues were found, reported and then left, now we have them on live.

Basically the Eu players had to change something in the folder to Download the patch. Basically having to rewrite Eu to Us In a coding that tells you the truth, they made the launcher so it downloads patchs from the Us and thus no longer are patching the game with the Eu Server itself like they were. So basically your getting the patch data from the US and thats why the Launcher will say NA version. They say its a display error but thats something they will have to code to remove. Its also its bugged in the first place the game thinks its playing the Na version and its whats causing the problems because the client has to redirrect the server to Eu which can take several minutes. So basically they will have to put in code to prevent it from doing that.

ZOS_GinaBruno wrote: »

Entire game (40GB) is being downloaded instead of just the patch (2.3GB)[/b]
EU players may find this is happening after the Launcher update is complete. Close the launcher. Navigate to where you have ESO installed on your machine, and open the “Launcher” directory. Open “launcher.settings” in Notepad (or any preferred document editor) and look for the “region”:”EU” entry. Change this to read “region”:”US”, and save the launcher.settings file. The launcher can now be reopened and the patch continued.

If “region” is already set to “US” in settings, then navigate to where you have ESO installed on your machine. If you see a newly-created folder titled “Elder Scrolls Online”, delete that. Then, rename your original folder titled “Elder Scrolls Online EU” to just “Elder Scrolls Online.” When you re-open the launcher, you will download the 2.3GB patch rather than the entire game.

This proves that they made it patch from the U.S and Not the Eu, coding is all the same for both clients so basically you could change the client to run Us or Eu with some small rewrite of some code. Most of the code is on your computer all they had to do was create the means to select a server in game. This way they can just put the patch on the NA Server Launcher then Allow it to download to your computer saving money in the process.

elvenmad · October 2016

Thevampirenight wrote: »

elvenmad wrote: »

Thevampirenight wrote: »

What they have done basically is made it run through one data set, for both eu and na. To make it easier on peoples harddrives for those that use both servers and also at the same time made it so they can just put the patch on the Na version of the launcher so it can download for both Na and Eu .But the main reason I think is to save money so they don't have to port data all the way over seas. Which possibly costs a lot of money to do.

This is possibly the reason why it keeps defaulting to NA sever. What I believe they are going to do is add a server lock, which forces the game to launch in EU. If you have that setting set in the game. Now if you use that coding fix that the Op mentioned it will break what they are going do and and possibly break the game because it will prevent them from using the NA version of the Na patcher possibly break their patching system since they will now only put the patch on the on the NA server version of the launcher to download to the Client. So if it breaks the patching system then its possible Eu players will be forced to reinstall if a patch is later introduced and they can't download it to the client.

This locking system I think they will have control over and thus when there is a patch it will reset to Na and you have to reset it to Eu after each patch. Since basically they are just going to use the NA server to install the data now since its possibly cheaper on them. So basically all the future patch data will be coming from the US instead of the Eu Server over seas.
So I would listen to the Dev and don't use this fix.

WHAT ? they still have to have all the game data on the EU server, they cant load it all onto just NA, What they have done is coded it to always use NA as default, prob for they own testing, they did include the coding to switch EU or NA but quite obviously never tested it. thats the problem it was not tested it, this would have been a 2 minute fix if they had done pre patch day.

Personally I think they were given a patch date and that was it, they ran out of time patch was rushed out, there is so many bugs and things not working, so many things tested on PTS bugs and issues were found, reported and then left, now we have them on live.

Basically the Eu players had to change something in the folder to Download the patch. Basically having to rewrite Eu to Us In a coding that tells you the truth, they made the launcher so it downloads patchs from the Us and thus no longer are patching the game with the Eu Server itself like they were. So basically your getting the patch data from the US and thats why the Launcher will say NA version. They say its a display error but thats something they will have to code to remove. Its also its bugged in the first place the game thinks its playing the Na version and its whats causing the problems because the client has to redirrect the server to Eu which can take several minutes. So basically they will have to put in code to prevent it from doing that.

ZOS_GinaBruno wrote: »

Entire game (40GB) is being downloaded instead of just the patch (2.3GB)[/b]
EU players may find this is happening after the Launcher update is complete. Close the launcher. Navigate to where you have ESO installed on your machine, and open the “Launcher” directory. Open “launcher.settings” in Notepad (or any preferred document editor) and look for the “region”:”EU” entry. Change this to read “region”:”US”, and save the launcher.settings file. The launcher can now be reopened and the patch continued.

If “region” is already set to “US” in settings, then navigate to where you have ESO installed on your machine. If you see a newly-created folder titled “Elder Scrolls Online”, delete that. Then, rename your original folder titled “Elder Scrolls Online EU” to just “Elder Scrolls Online.” When you re-open the launcher, you will download the 2.3GB patch rather than the entire game.

This proves that they made it patch from the U.S and Not the Eu, coding is all the same for both clients so basically you could change the client to run Us or Eu with some small rewrite of some code. Most of the code is on your computer all they had to do was create the means to select a server in game. This way they can just put the patch on the NA Server Launcher then Allow it to download to your computer saving money in the process.

Hmm, no i downloaded straight away, did not change anything, 2 gigs file no issues, i am EU, problem I had is when I launched the game it was NA because the switching coding ZoS put in the launcher did not work.

The issue has nothing at all to do with how or were the patch was downloaded from the patch download is fine, the issue is due to mistakes in the launcher coding and for some players files not being over written and renamed as they should have been..........simple put..bad coding

Problem other players had is when the game wouldn't launch to EU for them they tried 'repair' which then wanted to download the entire game from scratch, like I said the whole issue is about the server switching.

Anyways I have found more issues now, game changing ones, simply can not play, just made another character went to DB zone picked up some quests and the markers don't show on map, or Compass, so thats a waste of time playing

Oh and this One Tam battle scaling is re***ded , before going to DB I went to Hews Bane on a level 4 Sorc with level 4 hunding's rage set and I'm one shotting EVERYTHING , including elites, I'm chain pulling anything and everything, surely this is not right?

Junipus · October 2016

ZOS_DaryaK wrote: »

While we really appreciate the efforts of players helping other players, we must advise that the potential workaround suggested above has a couple of issues. Firstly, it will permanently lock you out of the NA server. More importantly, however, it may break the code fix that we will be implementing.

Loosely translated:

You shouldn't have done this as it shows what we couldn't/wouldn't do, but since we can't backtrack it's kudos. But be aware when we do the same thing with our patch it might break your own changes because we need to appear like we know what we're doing.