FIX For EU Server Issue

Deyirn

Junipus wrote: »

Loosely translated:

You shouldn't have done this as it shows what we couldn't/wouldn't do, but since we can't backtrack it's kudos. But be aware when we do the same thing with our patch it might break your own changes because we need to appear like we know what we're doing.

If this was some mediocre Asian F2P MMO or some private server, I would agree with you and the fix-it-yourself methods. I'm all for it most of the time. But this is the real deal, I paid for it and I would wait out on the staff to fix it the best way they know.

jedtb16_ESO

it was fixed sometime last night

Cherryblossom

Enodoc wrote: »

Wolfshead wrote: »

Night_Watch wrote: »

ZOS_DaryaK wrote: »

More importantly, however, it may break the code fix that we will be implementing.

Could you please look into the thread;
https://forums.elderscrollsonline.com/en/discussion/295594/eso-pc-mac-launcher-issues-update-12/p1

I like the fact the ZoS did know about this iusses and instead of fix before it went live then just let it be in honest is not better to fix the problem before you send out on live ZoS?

Why are you assuming that ZOS knew in advance that this was going to be an issue?

It's a good question, both answers shows ZOS have no regard for EU players.

danielle.westerhofneb18_ESO

worked for me , tnx

Coatmagic

I realize I'm getting to this party late, but I am at an utter loss. I play on both servers, EU being my home server. When the message popped up asking me which defaults I wanted to use, I selected EU. When the Windows message popped up saying the download was wrong or whatever the heck it said, I told it to continue . When the patch was finished, I restarted my machine and logged in. Sure, the launcher said NA *shrug* not supposed to be trying to change anything from the launcher. At login screen I selected which server I wanted and logged in. I did not even notice the big red (meaningless, btw, lol) text across the bottom of the screen. My characters were not missing on either server. I had no problems getting to either server. So much confusion for something so simple. Okay, ZoS should have explained things better, but I'm absolutely stymied that so many people seem to be so... backward... about the way computers work *sigh*. Sorry.. oh and all the *workarounds* omg >.< I can only imagine the problems those have caused people who already can't work out that there really isn't any problem to begin with, just some wrong words

raglau

Coatmagic wrote: »

Okay, ZoS should have explained things better, but I'm absolutely stymied that so many people seem to be so... backward... about the way computers work *sigh*. Sorry.. oh and all the *workarounds* omg >.< I can only imagine the problems those have caused people who already can't work out that there really isn't any problem to begin with, just some wrong words

Interesting. The experience we've found in guild is that making the selection stick is a genuine issue for members, and on the two PCs here with ESO installed it's also a genuine issue.

I am glad making the setting stick is not an issue for you, but it is definitely a technical issue for others (not saying all others).

How many times have you reloaded the game since your initial post-patch bind, and did it retain that initial bind every time, out of interest?

Kas

Darlon wrote: »

Seriously ??? If it is this easy, why don't we have a hot fix from ZOS for this yet @ZOS_GinaBruno ?

Because their procedures probably require a serious of tests before every fix/patch that is not super critical (like economy affecting hot fixes). Chances are some dev said "whoops" the second this was reported last Wednesday, fixed it in an internal branch 5minutes later, but QA rules and practices made ZOS put and bundle this in a Monday's patch. It sounds stupid but often this way turns out better than the alternative (fix and publish within seconds) becuase every once in a while such a fix will break something unexpectedly. Testing takes time, so they bundle several fixes together and do the testing on that

Enodoc

Kas wrote: »

Because their procedures probably require a serious of tests before every fix/patch that is not super critical (like economy affecting hot fixes). Chances are some dev said "whoops" the second this was reported last Wednesday, fixed it in an internal branch 5minutes later, but QA rules and practices made ZOS put and bundle this in a Monday's patch. It sounds stupid but often this way turns out better than the alternative (fix and publish within seconds) becuase every once in a while such a fix will break something unexpectedly. Testing takes time, so they bundle several fixes together and do the testing on that

Agreed. Thanks for explaining it much better than I could!

[Deleted User]

The user and all related content has been deleted.

raglau

Kas wrote: »

Darlon wrote: »

Seriously ??? If it is this easy, why don't we have a hot fix from ZOS for this yet @ZOS_GinaBruno ?

Because their procedures probably require a serious of tests before every fix/patch that is not super critical (like economy affecting hot fixes). Chances are some dev said "whoops" the second this was reported last Wednesday, fixed it in an internal branch 5minutes later, but QA rules and practices made ZOS put and bundle this in a Monday's patch. It sounds stupid but often this way turns out better than the alternative (fix and publish within seconds) becuase every once in a while such a fix will break something unexpectedly. Testing takes time, so they bundle several fixes together and do the testing on that

The release management aspect is true, it is the most stable and effective way to deploy 'non-emergency' fixes. But ZOS had no coherent view re. this specific issue until I notified them on Friday afternoon. I'd been engaged with Escalation as a result of the ticket I raised on Wednesday and, whilst the engineer was responsive, he did not know what the problem was and, until I proved otherwise with a series of screenshots and log outputs, he thought it was merely a delay in binding (probably the gist of internal comms at ZOS at that time), not a completely incorrect bind hard-coded into the client by 'virtue' of defective config files.

In the end I decided to locate and fix it myself, which was a 30 minute job if that.

I don't blame the individuals in support, but it's clear this issue was not even understood internally, let alone that ZOS had a fix available, until I literally emailed them the root cause and my bodge/fix. I don't blame the individuals at the front line because this sort of thing is usually the result of bad management; lack of resource, lack of investment, and possibly poor internal comms. The people at the front line can't change any of that stuff, in fact they probably hate it as much as us, as it makes their jobs a lot harder.

raglau

I restored the game to its original state prior to maintenance. Just restarted the game, tested a few times, and the bug is still not fixed.

nemisan

`In the name of the Eight! Fix your launcher ZOS...enough of this rank amateur BS!

Ayantir

Thank you for the tip, it solved my issues.

Wolfhammer

Erp Derp

daedalusAI

ZOS_DaryaK wrote: »

While we really appreciate the efforts of players helping other players, we must advise that the potential workaround suggested above has a couple of issues. Firstly, it will permanently lock you out of the NA server. More importantly, however, it may break the code fix that we will be implementing.

Came back to ESO last week after having dropped it a few weeks after release and reading something like that is utterly laughable.

The first few things I noticed: launcher spells ESO(NA).
In-game I have to switch between live and live-eu to ensure I'm connecting to EU.
Over the weekend I wasted a few hours on a new toon before I realized I was connected on US and not EU and that the previous selection of live-eu wasn't saved.

Funny though that you display this little message in-game that created toons aren't interchangeable between both servers.
So what do you tell someone like me who just came back and doesn't realize he's on the wrong server: "Jokes on you, should've played with the options in-game and read the forums"?

Is it just me or is customer service, common sense and a functioning quality assurance a rarity in the gaming industry.

Glad that I only have pay once for the gold edition and nothing else.

raglau

daedalusAI wrote: »

In-game I have to switch between live and live-eu to ensure I'm connecting to EU.
Over the weekend I wasted a few hours on a new toon before I realized I was connected on US and not EU and that the previous selection of live-eu wasn't saved.

I think this is a bigger problem than ZOS realise. Many people will follow the ZOS instructions and think they are then on EU. I mean, why would people question it, the company is telling them something, the game is not in early access/beta etc., the launcher is even telling them they are on EU.

A few people play this effect down, but it's quite inevitable that it will affect a great many people. We tend to see information supporting what we've been told, and filter out the rest. Why would we think we're not bound to EU, when we've just carried out what the launcher is telling us we are?

daedalusAI

Pibbles wrote: »

I think this is a bigger problem than ZOS realise. Many people will follow the ZOS instructions and think they are then on EU. I mean, why would people question it, the company is telling them something, the game is not in early access/beta etc., the launcher is even telling them they are on EU.

A few people play this effect down, but it's quite inevitable that it will affect a great many people. We tend to see information supporting what we've been told, and filter out the rest. Why would we think we're not bound to EU, when we've just carried out what the launcher is telling us we are?

If you've played games for over 2 decades like I do you'll learn pretty quickly not to trust a gaming company.

The best part: in-game you have 0 feedback which server you successfully selected.

Just tried it again to illustrate a point: launch the game from the launcher. You are getting greeted with the announcement for NA and server is set to live.
Now if you change to live-eu the announcement doesn't change or changes way too slowly to reflect your change in server.
If you've connected to live-eu unto the character screen leave the game and re-open it.
Announcement for NA, server supposedly set on live-eu and you're actually connected to NA if you login.

Mind-blowing.

Are there any job openings in the QA-department where I can browse the internet all day and do nothing - because no sane person can excuse such a blunder.

What is a customer supposed to think of your game and your capabilities as a gaming company if you can't even fix something as simple as a launcher - and having the nerve of posting something like "please don't adjust it yourself because we won't do anything"?

Docmandu

What is mind blowing, is that a week has passed, an incremental update has gone out and this issue is still present.. UNBELIEVABLE!

Just goes to show how foobar ZOS's priority list is.

[Deleted User]

The user and all related content has been deleted.

daedalusAI

GrumpyMuffin wrote: »

Unless I'm mistaken - wouldn't be the first time- I don't recall seeing any Tweets from ESO warning people about this and what to do since it came about. Not sure if they posted on FB. Being a social leper , I don't have a FB account. Call me old fashioned, but if i want to know what friends are doing I'll go speak to them

Just imagine new players buying the game or subbing and they chose the "wrong" server without any indication on which server they're actually playing - potentially wasting 100h on a character which turns out to be on the US server when you wanted to play on EU.
And now imagine complaining to the support that the whole launcher/in-game menu was misleading: "We can't transfer your character. Look. There was this little box saying that nothing is interchangeable between both servers."

Edit. the system message you get while starting the launcher is another failure. "...chose ESO(NA) if you are on EU and select your preferred server at the in-game login screen".
Not a single word that the selection of EU server isn't being saved and defaults to NA at the next start-up even if the server ingame shows as live-eu.

[Deleted User]

The user and all related content has been deleted.

Titansteele

Oh come on, what was fixed with the launcher?

BreacaT

If I hadn't been paying for three subs (wife, son and myself) for over a year now plus a small fortune in crowns and three copies of the game, it would almost be comical!

daedalusAI

BreacaT wrote: »

If I hadn't been paying for three subs (wife, son and myself) for over a year now plus a small fortune in crowns and three copies of the game, it would almost be comical!

Jokes on you if you pay more than the bare minimum requirement to play the game - which currently would be the gold edition containing every DLC.

raglau

daedalusAI wrote: »

BreacaT wrote: »

If I hadn't been paying for three subs (wife, son and myself) for over a year now plus a small fortune in crowns and three copies of the game, it would almost be comical!

Jokes on you if you pay more than the bare minimum requirement to play the game - which currently would be the gold edition containing every DLC.

Crafting Bag though, it's like crack for ESOheads.

daedalusAI

Pibbles wrote: »

daedalusAI wrote: »

BreacaT wrote: »

If I hadn't been paying for three subs (wife, son and myself) for over a year now plus a small fortune in crowns and three copies of the game, it would almost be comical!

Jokes on you if you pay more than the bare minimum requirement to play the game - which currently would be the gold edition containing every DLC.

Crafting Bag though, it's like crack for ESOheads.

Are you sure you want to support a gaming company who can't even fix a simple launcher for the EU folks with the only carrot on a stick being the crafting bag?

raglau

daedalusAI wrote: »

Pibbles wrote: »

daedalusAI wrote: »

BreacaT wrote: »

If I hadn't been paying for three subs (wife, son and myself) for over a year now plus a small fortune in crowns and three copies of the game, it would almost be comical!

Jokes on you if you pay more than the bare minimum requirement to play the game - which currently would be the gold edition containing every DLC.

Crafting Bag though, it's like crack for ESOheads.

Are you sure you want to support a gaming company who can't even fix a simple launcher for the EU folks with the only carrot on a stick being the crafting bag?

Well, I was being tongue in cheek.

Although I am subbed myself right now, I'm certainly going to be rethinking that one when the period expires. I only came back 3 weeks ago and it's clear to me the support is even worse than it was when I left, and it was terrible then! I do feel that companies charging a fee must provide an acceptable level of service, we may all have varying views on what constitutes that level of acceptability, but I think being able to login without jumping through hoops is a basic need for most people...

JustanImage

@Pibbles
Thanks for posting this, works like a charm

daedalusAI

Pibbles wrote: »

daedalusAI wrote: »

Pibbles wrote: »

daedalusAI wrote: »

BreacaT wrote: »

If I hadn't been paying for three subs (wife, son and myself) for over a year now plus a small fortune in crowns and three copies of the game, it would almost be comical!

Jokes on you if you pay more than the bare minimum requirement to play the game - which currently would be the gold edition containing every DLC.

Crafting Bag though, it's like crack for ESOheads.

Are you sure you want to support a gaming company who can't even fix a simple launcher for the EU folks with the only carrot on a stick being the crafting bag?

Well, I was being tongue in cheek.

Although I am subbed myself right now, I'm certainly going to be rethinking that one when the period expires. I only came back 3 weeks ago and it's clear to me the support is even worse than it was when I left, and it was terrible then! I do feel that companies charging a fee must provide an acceptable level of service, we may all have varying views on what constitutes that level of acceptability, but I think being able to login without jumping through hoops is a basic need for most people...

I came back to ESO last week after having dropped it quickly after release.
And I already can tell they either 1. have no proper QA-department or 2. don't care at all for feedback provided.

And that official comment with "please don't fix it on your own and wait for an unspecified date when we get off our ass and do something about it" is just giving the finger to the paying EU customer.

Oh and a downtime for 3h for just 1 hotfix for the bug of pvp groups getting constantly disbanded is fishy.

I_killed_Vivec

daedalusAI wrote: »

Pibbles wrote: »

daedalusAI wrote: »

Pibbles wrote: »

daedalusAI wrote: »

BreacaT wrote: »

If I hadn't been paying for three subs (wife, son and myself) for over a year now plus a small fortune in crowns and three copies of the game, it would almost be comical!

Jokes on you if you pay more than the bare minimum requirement to play the game - which currently would be the gold edition containing every DLC.

Crafting Bag though, it's like crack for ESOheads.

Are you sure you want to support a gaming company who can't even fix a simple launcher for the EU folks with the only carrot on a stick being the crafting bag?

Well, I was being tongue in cheek.

Although I am subbed myself right now, I'm certainly going to be rethinking that one when the period expires. I only came back 3 weeks ago and it's clear to me the support is even worse than it was when I left, and it was terrible then! I do feel that companies charging a fee must provide an acceptable level of service, we may all have varying views on what constitutes that level of acceptability, but I think being able to login without jumping through hoops is a basic need for most people...

I came back to ESO last week after having dropped it quickly after release.
And I already can tell they either 1. have no proper QA-department or 2. don't care at all for feedback provided.

And that official comment with "please don't fix it on your own and wait for an unspecified date when we get off our ass and do something about it" is just giving the finger to the paying EU customer.

Oh yes, "Please don't fix it on your own, it might cause a problem with our fix" was interesting considering their "fix" didn't work.