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ZOS is extremely disrespectful
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Verbalinkontinenz✭✭✭✭✭
✭✭Schemering wrote: »ZOS_KaiSchober wrote: »josefcifkaeb17_ESO wrote: »I don't think anyone blames you for anything ^-^
People are just jelly that the German community is so very well taken care of.
If anything we should be grateful that you popped up here at all, I doubt it's your responsibility.
Now that I am back in Europe, it makes sense to inform the English speaking community, too, while Jess and Gina are still asleep. I'll make sure to keep you updated in the future.
And while the EN Community Managers still enjoy their well earned sleep, our technician are now awake and are trying to fix this.
I did notice that even when all are available the German forum is usually the first that gets information. It might be an idea to implement a procedure that lets all forums be provided of info at same time;)
Did ever somebody think about that, that ZOS informs german forums earlier, because we are the nicier people :O
U know? We provide food, good mornings and sweets, when Kai shows up!1 -
Daemons_Bane✭✭✭✭✭
✭✭Daemons_Bane wrote: »Daemons_Bane wrote: »Lumbermill_Emperor wrote: »@Daemons_Bane you are one of those technicians, arent you?
stop defend completely unacceptable service, or you will look stupid before all community
Trust me, if I worked at ZOS I would not be allowed to post at all.. The amount of stuff that I would yell at immature and impatient kids would get me banned from the forum for life..Dread_Viking wrote: »Lumbermill_Emperor wrote: »@Daemons_Bane you are one of those technicians, arent you?
stop defend completely unacceptable service, or you will look stupid before all community
he has to be or he is a NA player
EU actually.. A nice little place called Denmark
"impatient kids " ?
Guess you mean legitly unsatisfied paying costumers.
Don't take it as an insult
It's just the first phrase that comes to mind when I see how people react.. I can understand the frustration well enough, and I am a paying customer myself that have poured way too much cash into the game hehe.. But at the same time I can take a step back and see that not everything can be handled immediatly.. In this case the server had a malfunction while people were asleep.. The alarm raised the technicians that started working asap.. Later, a forum poster was made aware of the notice and he then proceeded to make a post for us.. That works for me, since I don't, and never will, expect that they pull someone out of bed just to give us that informationDaemons_Bane wrote: »Lumbermill_Emperor wrote: »@Daemons_Bane you are one of those technicians, arent you?
stop defend completely unacceptable service, or you will look stupid before all community
Trust me, if I worked at ZOS I would not be allowed to post at all.. The amount of stuff that I would yell at immature and impatient kids would get me banned from the forum for life..Dread_Viking wrote: »Lumbermill_Emperor wrote: »@Daemons_Bane you are one of those technicians, arent you?
stop defend completely unacceptable service, or you will look stupid before all community
he has to be or he is a NA player
EU actually.. A nice little place called Denmark
"impatient kids " ?
Guess you mean legitly unsatisfied paying costumers.
The impatience kids things is the typical strawman argument. At this point its laughable at what lengths white knights will go to try and justify how a game thats been out this long, is so riddled with unending breakdowns at the very core of it.
I would not see myself as a white knight in any way I have my list of stuff that I don't like, just as everyone else.. I just don't see a need to express negativity on a forum.. There's enough of that to last for a lifetime already Instead I like to try and spread some calm and understanding instead, since that seems to be what we are in short supply of
Then you have other expectations from stuff you pay for then me,
they dont have to get out of bed if they have more teams spread over several time zones,
its a worldwide game,and if they dont have those extra teams then i ACTUALLY expect them to get out of bed asap,
inform the comunity and fix things,
and if they are having a hard time they can complain to the ones above them that make the big money and tell them to get more employees,
it is still no reason to have less expectations for something i paid for,
ZoS is responsible for the game not us.
We probably do have different expectations then I can't recall when or why, but they had to lay off some staff for one reason or another.. Some forum guys expected it had something to do with the game going B2P, but I don't know Sounds plausible though.. If ZOS have made less than expected, it's reasonable to lay off some guys.. That could explain that we don't have world coverage 24/7.. It would also cost a lot more to pay people to sit in the US and be awake and work in our waking hours.. Asked Gamersfirst once, and they said that this would usually be an expense that was not worth it for most games 0 -
Enodoc✭✭✭✭✭
✭✭✭✭✭
Proving that players are logged in does not prove that all players cannot log in, as they may have logged in before the issue started. Conversely, if they see that even one player has logged in since the issue started, that alone proves that it does not affect all players, meaning that "some players" is still the correct wording.
imo its not hat hard to see if there players online on the server,
They have to say "some players" because they have no way of proving that it affects all players until they actually know what the problem is. The players are certainly the ones having the issue, but there's no implication at all that the issue is their fault. The players are having an issue logging in because there is something wrong with the connection to the server.I_killed_Vivec wrote: »
The implication of "some players" is that some players aren't having any problems.Daemons_Bane wrote: »
Yes it probably is, but the banner speaks truth anyway.. Some players, you included, have trouble logging in.. No where has it been hinted, unless you really want it to be, that it's the players' faultI_killed_Vivec wrote: »
It is not an issue that I have, I haven't done anything wrong/differently.Daemons_Bane wrote: »
Unless you know for a fact that EVERYONE has the problem, it is what they say in the banner.. Some people might be able to log in.. Personally I got to the character screen earlier, instead of being stopped at the loginI_killed_Vivec wrote: »
Then they should be more careful how they word things.Daemons_Bane wrote: »
Way to twist their words -_-........I_killed_Vivec wrote: »The change to tbe banner doesn't look good...
"We are currently investigating issues some players are having regarding logging into the European megaservers."
Almost sounds like it's the fault of "some" players...
Can anyone access the EU servers? Are there people who have managed to log in and are happily playing the game while "some players" cannot?
It's not an issue that some players are having, it's an issue with the EU server.
It's an issue that they have.
I don't believe that, particularly as this is a problem across all platforms...
In any case, language, and the way you use it, is powerful. "Some players" having difficulties implies that these players are doing something wrong because other players don't have any problems.
Who has the issue? "Some players"? Or the server?
By saying that I have an issue with not being able to log in the problem is reflected onto me. That's not the case. The server has an issue with not being able to log me in.
if they even cant check that then we really have a problem.UESP: The Unofficial Elder Scrolls Pages - A collaborative source for all knowledge on the Elder Scrolls series since 1995
Join us on Discord - discord.gg/uesp1 -
crazykrypto✭✭there is a little red line with text in it that says they are working on eu server problems. That's enough for me. they know *** down and I'd rather have them working on it then wasting time typing some form of apologieI used to be a dragon once, then I took an adventurer to the knee...1
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Troneon✭✭✭✭✭
✭✭✭PC EU ADMaster Crafter - Anything you need!!High Elf Magicka Templar Healer/DPS/TankTrials / Dungeons / PVP / Everything0 -
Daemons_Bane✭✭✭✭✭
✭✭Verbalinkontinenz wrote: »Schemering wrote: »ZOS_KaiSchober wrote: »josefcifkaeb17_ESO wrote: »I don't think anyone blames you for anything ^-^
People are just jelly that the German community is so very well taken care of.
If anything we should be grateful that you popped up here at all, I doubt it's your responsibility.
Now that I am back in Europe, it makes sense to inform the English speaking community, too, while Jess and Gina are still asleep. I'll make sure to keep you updated in the future.
And while the EN Community Managers still enjoy their well earned sleep, our technician are now awake and are trying to fix this.
I did notice that even when all are available the German forum is usually the first that gets information. It might be an idea to implement a procedure that lets all forums be provided of info at same time;)
Did ever somebody think about that, that ZOS informs german forums earlier, because we are the nicier people :O
U know? We provide food, good mornings and sweets, when Kai shows up!
Once in another game, I gave a GM an ingame cookie
was just a random piece of bakery from the cooking skill.. He paid back by giving me an endgame weapon 1 -
I_killed_Vivec✭✭✭✭✭
✭✭ZOS_KaiSchober wrote: »I_killed_Vivec wrote: »The implication of "some players" is that some players aren't having any problems.
I don't believe that, particularly as this is a problem across all platforms...
In any case, language, and the way you use it, is powerful. "Some players" having difficulties implies that these players are doing something wrong because other players don't have any problems.
Actually, there are some players left on the server - only a fraction of the usual population but still.
But no matter how many (or few) players are having issues to connect to the European megaservers, nobody is blaming them.
It's just a question of language and perception.
The ownership of the issue is not the players who can't log on, it's the system not letting them on. There can easily be occasions when it's the problem of some of the players (their ISP, OS, computer set up, etc.) but I don't believe that this is one of them.
Words are important, as can be seen by the fact that people are happier now just because you have acknowledged the problem.0 -
tat2mano✭✭✭✭
Proving that players are logged in does not prove that all players cannot log in, as they may have logged in before the issue started. Conversely, if they see that even one player has logged in since the issue started, that alone proves that it does not affect all players, meaning that "some players" is still the correct wording.
imo its not hat hard to see if there players online on the server,
They have to say "some players" because they have no way of proving that it affects all players until they actually know what the problem is. The players are certainly the ones having the issue, but there's no implication at all that the issue is their fault. The players are having an issue logging in because there is something wrong with the connection to the server.I_killed_Vivec wrote: »
The implication of "some players" is that some players aren't having any problems.Daemons_Bane wrote: »
Yes it probably is, but the banner speaks truth anyway.. Some players, you included, have trouble logging in.. No where has it been hinted, unless you really want it to be, that it's the players' faultI_killed_Vivec wrote: »
It is not an issue that I have, I haven't done anything wrong/differently.Daemons_Bane wrote: »
Unless you know for a fact that EVERYONE has the problem, it is what they say in the banner.. Some people might be able to log in.. Personally I got to the character screen earlier, instead of being stopped at the loginI_killed_Vivec wrote: »
Then they should be more careful how they word things.Daemons_Bane wrote: »
Way to twist their words -_-........I_killed_Vivec wrote: »The change to tbe banner doesn't look good...
"We are currently investigating issues some players are having regarding logging into the European megaservers."
Almost sounds like it's the fault of "some" players...
Can anyone access the EU servers? Are there people who have managed to log in and are happily playing the game while "some players" cannot?
It's not an issue that some players are having, it's an issue with the EU server.
It's an issue that they have.
I don't believe that, particularly as this is a problem across all platforms...
In any case, language, and the way you use it, is powerful. "Some players" having difficulties implies that these players are doing something wrong because other players don't have any problems.
Who has the issue? "Some players"? Or the server?
By saying that I have an issue with not being able to log in the problem is reflected onto me. That's not the case. The server has an issue with not being able to log me in.
if they even cant check that then we really have a problem.
Good point,didnt think of that.
But i also edited the comment cause after i posted it i saw a post of Kai saying that there are some people online on the server so my statement about them not being able to see if people are online was invalid.0 -
Shad0wfire99✭✭✭✭✭
✭ZOS_KaiSchober wrote: »I_killed_Vivec wrote: »The implication of "some players" is that some players aren't having any problems.
I don't believe that, particularly as this is a problem across all platforms...
In any case, language, and the way you use it, is powerful. "Some players" having difficulties implies that these players are doing something wrong because other players don't have any problems.
Actually, there are some players left on the server - only a fraction of the usual population but still.
But no matter how many (or few) players are having issues to connect to the European megaservers, nobody is blaming them.
I wonder how these guys will twist these words like they did with the banner.
XBox NA0 -
tat2mano✭✭✭✭crazykrypto wrote: »there is a little red line with text in it that says they are working on eu server problems. That's enough for me. they know *** down and I'd rather have them working on it then wasting time typing some form of apologie
Yeah but it took about 3 hours to get that banner.0 -
crazykrypto✭✭I'm not mad... but would not mind 100 free crowns or some nice and juicy reward for my patience. I am a paying customer and am paying not to be able to play at this moment. Just throwing that out there...I used to be a dragon once, then I took an adventurer to the knee...1
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Daemons_Bane✭✭✭✭✭
✭✭crazykrypto wrote: »I'm not mad... but would not mind 100 free crowns or some nice and juicy reward for my patience. I am a paying customer and am paying not to be able to play at this moment. Just throwing that out there...
Like everyone else
and you get the same as the rest of us 0 -
Tandor✭✭✭✭✭
✭✭✭✭✭Daemons_Bane wrote: »Daemons_Bane wrote: »Lumbermill_Emperor wrote: »@Daemons_Bane you are one of those technicians, arent you?
stop defend completely unacceptable service, or you will look stupid before all community
Trust me, if I worked at ZOS I would not be allowed to post at all.. The amount of stuff that I would yell at immature and impatient kids would get me banned from the forum for life..Dread_Viking wrote: »Lumbermill_Emperor wrote: »@Daemons_Bane you are one of those technicians, arent you?
stop defend completely unacceptable service, or you will look stupid before all community
he has to be or he is a NA player
EU actually.. A nice little place called Denmark
"impatient kids " ?
Guess you mean legitly unsatisfied paying costumers.
Don't take it as an insult It's just the first phrase that comes to mind when I see how people react.. I can understand the frustration well enough, and I am a paying customer myself that have poured way too much cash into the game hehe.. But at the same time I can take a step back and see that not everything can be handled immediatly.. In this case the server had a malfunction while people were asleep.. The alarm raised the technicians that started working asap.. Later, a forum poster was made aware of the notice and he then proceeded to make a post for us.. That works for me, since I don't, and never will, expect that they pull someone out of bed just to give us that informationDaemons_Bane wrote: »Lumbermill_Emperor wrote: »@Daemons_Bane you are one of those technicians, arent you?
stop defend completely unacceptable service, or you will look stupid before all community
Trust me, if I worked at ZOS I would not be allowed to post at all.. The amount of stuff that I would yell at immature and impatient kids would get me banned from the forum for life..Dread_Viking wrote: »Lumbermill_Emperor wrote: »@Daemons_Bane you are one of those technicians, arent you?
stop defend completely unacceptable service, or you will look stupid before all community
he has to be or he is a NA player
EU actually.. A nice little place called Denmark
"impatient kids " ?
Guess you mean legitly unsatisfied paying costumers.
The impatience kids things is the typical strawman argument. At this point its laughable at what lengths white knights will go to try and justify how a game thats been out this long, is so riddled with unending breakdowns at the very core of it.
I would not see myself as a white knight in any way I have my list of stuff that I don't like, just as everyone else.. I just don't see a need to express negativity on a forum.. There's enough of that to last for a lifetime already Instead I like to try and spread some calm and understanding instead, since that seems to be what we are in short supply of
I totally agree.
Not only are people upset because they haven't had an announcement, but the moment they get one they pick holes in it and analyse every syllable rather than saying thanks for the update. There really is no pleasing some people.4 -
I_killed_Vivec✭✭✭✭✭
✭✭Shad0wfire99 wrote: »ZOS_KaiSchober wrote: »I_killed_Vivec wrote: »The implication of "some players" is that some players aren't having any problems.
I don't believe that, particularly as this is a problem across all platforms...
In any case, language, and the way you use it, is powerful. "Some players" having difficulties implies that these players are doing something wrong because other players don't have any problems.
Actually, there are some players left on the server - only a fraction of the usual population but still.
But no matter how many (or few) players are having issues to connect to the European megaservers, nobody is blaming them.
I wonder how these guys will twist these words like they did with the banner.
I wasn't going to, but since you asked
He said there were some players "left" on the server, implying they were already logged on before the problem arose.
Nobody knows if they would be among the "some players" who couldn't log in if they were foolish enough to log out and try... regardless, they are "some people who were logged in when the problem occurred" not "some people who could log in after the problem occurred". As such they do not demonstrate that it's only "some people" who can't log in now.
I wasn't going to be so pedantic because English is not Kai's natural language, but his comment did not address the ability of people to log in.0 -
Gargath✭✭✭✭✭
✭PC EU (PL): 14 characters. ESO player since 06.08.2015. Farkas finest quote: "Some people don't think I'm smart. Those people get my fist. But you, I like."1 -
JD2013✭✭✭✭✭
✭✭✭✭✭Sweetrolls for all!
Christophe Mottierre - Breton Templar with his own whole darn estate! Templar Houses are so 2015. EU DC
PC Beta Tester January 2014
Elder of The Black
Order of Sithis
The Runners
@TamrielTraverse - For Tamriel related Twitter shenanigans!
https://tamrieltraveller.wordpress.com/
Crafting bag OP! ZOS nerf pls!0 -
Daemons_Bane✭✭✭✭✭
✭✭@crazykrypto Just to take your post a little more seriously than my previous answer First of all, it's cool to see that you are nice and easy about it, adding it as a wish instead of a demand.. Secondly though, in the EULA that you accepted, they tell you that this can happen and that it's not something that we get compensated for Edited by Daemons_Bane on September 7, 2016 10:15AM0 -
Daemons_Bane✭✭✭✭✭
✭✭Lumbermill_Emperor wrote: »this troll daemons will never stop
dont feed him
Why would I be a troll?0 -
tat2mano✭✭✭✭Daemons_Bane wrote: »@crazykrypto Just to take your post a little more seriously than my previous answer First of all, it's cool to see that you are nice and easy about it, adding it as a wish instead of a demand.. Secondly though, in the EULA that you accepted, they tell you that this can happen and that it's not something that we get compensated for
Not sure if ZoS is happy me telling this out here but i recently (2-3 weeks ago) got one day of eso+ added to my sub after several tickets to support where i complained about long downtimes and stuff.0 -
Daemons_Bane✭✭✭✭✭
✭✭Daemons_Bane wrote: »@crazykrypto Just to take your post a little more seriously than my previous answer First of all, it's cool to see that you are nice and easy about it, adding it as a wish instead of a demand.. Secondly though, in the EULA that you accepted, they tell you that this can happen and that it's not something that we get compensated for
Not sure if ZoS is happy me telling this out here but i recently (2-3 weeks ago) got one day of eso+ added to my sub after several tickets to support where i complained about long downtimes and stuff.
Well they can ofc choose to do so and doing so will make people happy, which is a smart move.. But I think it's important to remember that we are not entitled to it 0 -
WillhelmBlack✭✭✭✭✭
✭✭Would you look at that, it's a nice sunny day here in the north of England.
PC EU3 -
Chickenstein✭✭✭✭There are, for sure, people here who overreact, as well as people whose (uncalled for) practice of apologism just goes way too far.
Let me rephrase the OP, in case someone views his words as too extreme:
I pay for a product. As for me, even as a subscription service. I may or may not like what the product actually is like (as opposed to what I thought it was, or what was promised), it doesn't matter. It may not work all the time (maintenance and other downtimes), it doesn't matter. After all, I don't have to use it (or pay for it) if I don't like it, or it is not up to par with current technology.
But: It's absolutely unacceptable for me when I have the feeling of not being taken seriously as a customer. This is slowly getting the case here. This is not a mom and pop store - it's a multi million company in a multi billion industry. I can expect that a company like that is not relying on customers to tell them that their product is unavailable. I can expect that when they eventually do, which was the case over four (!) hours ago, that some representive is telling me that they are aware of the problem, NOT two hours after that by someone who is probably not even responsible for doing so (thanks, Kai, anyway!). If this is not the case, at least for me it's obvious that me as a customer is not taken seriously, or not valued. And that, dear Zenimax, is extremely bad practice.
I'm not raging btw. I wouldn't even have written something if there were not some people on here who are obviously too ignorant to understand why people are upset.
I'm not blaming anyone for strange decisions regarding the future of the game (BoP, e.g.). I'm not blaming anyone for DDOS attacks, faulty hardware, bad pings, major outages, non-available monitoring, whatever (I could do so however, because professionals ... ah well). I'm not even blaming them for the ridiculous maintenance times. But I'm really blaming them for their total lack of professional, honest, timely communication which really is not too hard a thing to do.Orc Harvester: It's about picking flowers and smashing things7 -
Dread_Viking✭✭✭✭WillhelmBlack wrote: »Would you look at that, it's a nice sunny day here in the north of England.
sunlight seems to be avoidedDon't worry girl I'm a Sorcerer, i got my Hardened Ward for protection2 -
LaucianNailor✭✭✭@ZOS_KaiSchober Kai
Kai, it's been 5 hours since the problem was apparent (going by the start of forum posts). Can you share what the outcome of the 5 hours of investigation has revealed please?
What is the presumed/known cause, what are the steps being taken to resolve and what is the projected timeframe for a return to full available status?
Many thanksMac/PC EU Server
Lots of alts....561+ CP
Inside Trade Guild1 -
JD2013✭✭✭✭✭
✭✭✭✭✭WillhelmBlack wrote: »Would you look at that, it's a nice sunny day here in the north of England.
That looks quaint.
Your street looks quaint, Wil.
Northern quaintness.
Sweetrolls for all!
Christophe Mottierre - Breton Templar with his own whole darn estate! Templar Houses are so 2015. EU DC
PC Beta Tester January 2014
Elder of The Black
Order of Sithis
The Runners
@TamrielTraverse - For Tamriel related Twitter shenanigans!
https://tamrieltraveller.wordpress.com/
Crafting bag OP! ZOS nerf pls!0
https://www.youtube.com/watch?v=DiHZc4KFls4
https://youtu.be/nn2FB1P_Mn8
. 
https://www.youtube.com/watch?v=WOdjCb4LwQY