Traders and Guild Banks: BROKEN

Conquistador · June 2016

[snip]

Please, I do not want to hear "Did you contact support?" or "Disable add-ons". Holy [snip]

[edited for bashing & profanity bypass]

nimander99 · June 2016

Why is it that every time someone experiences a bug the response is "INCOMPETENCE"...

I really hate to break it to you bub, but after playing MMO's since 1998 and muds before that... BUGS OCCUR!

What's actually incompetence is that a community of MMO player's do not realize that perfection isn't possible...

One thing I am positive of though, if you /bug report it in game, you can be part of the solution.

Edit: And just so you don't think I'm picking on you or our community in general, this attitude spans every MMO on the market... It's really quite funny. People need to set reasonable expectations... [snip]

[edited for trolling]

vyndral13preub18_ESO · June 2016

nimander99 wrote: »

Why is it that every time someone experiences a bug the response is "INCOMPETENCE"...

I really hate to break it to you bub, but after playing MMO's since 1998 and muds before that... BUGS OCCUR!

What's actually incompetence is that a community of MMO player's do not realize that perfection isn't possible...

One thing I am positive of though, if you /bug report it in game, you can be part of the solution.

Edit: And just so you don't think I'm picking on you or our community in general, this attitude spans every MMO on the market... It's really quite funny. People need to set reasonable expectations... [snip]

While I am with you on the overblown dramatic way they open this thread, I would classify a working trader as a reasonable expectation... So I'm somewhere in between complete melt down, and not caring at all if basic functions work I guess.

[edited to remove quote]

Vangy · June 2016

nimander99 wrote: »

Why is it that every time someone experiences a bug the response is "INCOMPETENCE"...

I really hate to break it to you bub, but after playing MMO's since 1998 and muds before that... BUGS OCCUR!

What's actually incompetence is that a community of MMO player's do not realize that perfection isn't possible...

One thing I am positive of though, if you /bug report it in game, you can be part of the solution.

Edit: And just so you don't think I'm picking on you or our community in general, this attitude spans every MMO on the market... It's really quite funny. People need to set reasonable expectations... [snip]

Ive been playing mmos for a LOOOng time too.... I understand MMOs have their fair share of bugs and screw ups... Even non-mmos like ARPGS like Diablo 3 had lots of bugs too... But ESO is really pushing things to the limit lol... I mean.... Im a reasonable man... With a lot of patience.... But c'mon now.... Can we really defend ESO any farther? Its like every week something HAS to be broken.... Regardless of genre.... I think that needs to be addressed by ZOS....

[edited to remove quote]

Conquistador · June 2016

[snip]

Response By (Carlee) (06/20/2016 05:36 PM)
Greetings,
Thank you for contacting The Elder Scrolls Online team! We understand there is some confusion regarding the location of crafting materials with the recent update.
With the Dark Brotherhood update, all ESO Plus members would have had their crafting materials automatically moved to their new Craft Bag. If you are missing any materials, check your new bag. You can find more information regarding the Craft Bag here.
Thank you for your interest and support!
Kind Regards,
The Elder Scrolls Online Team

I replied back stating to actually read my response. Haven't heard from them again. [snip]

[edited for bashing]

vyndral13preub18_ESO · June 2016

[quote="Conquistador;3095275"[snip]

Response By (Carlee) (06/20/2016 05:36 PM)
Greetings,
Thank you for contacting The Elder Scrolls Online team! We understand there is some confusion regarding the location of crafting materials with the recent update.
With the Dark Brotherhood update, all ESO Plus members would have had their crafting materials automatically moved to their new Craft Bag. If you are missing any materials, check your new bag. You can find more information regarding the Craft Bag here.
Thank you for your interest and support!
Kind Regards,
The Elder Scrolls Online Team

I replied back stating to actually read my response. Haven't heard from them again. [snip][/quote]

You did say, you didn't want to hear disable addons...

[edited to remove quote]

Smileybones · June 2016

Do you really believe the same person or the same team reply to your support tickets and fixes the bugs ?

Do you really thik insulting them in the forums will make them wanting to help you more and faster ?

Conquistador · June 2016

Update: Still no reply. [snip]

[edited for bashing]

code65536 · June 2016

Nothing is broken; guild banks and traders work fine for me.

I'm going to venture a guess and say that you also can't mail people stuff or do in-person trades with other people? This means that you have a probationary social ban active on your account.

These kinds of social bans sometimes happens automatically (mass-mailing over 1000 people--three trade guilds that I'm an officer of--triggered an automated ban for 24 hours several months ago), and they sometimes happen because you've been reported by someone, possibly for something you've said in zone chat.

Conquistador · June 2016

code65536 wrote: »

Nothing is broken; guild banks and traders work fine for me.

I'm going to venture a guess and say that you also can't mail people stuff or do in-person trades with other people? This means that you have a probationary social ban active on your account.

These kinds of social bans sometimes happens automatically (mass-mailing over 1000 people--three trade guilds that I'm an officer of--triggered an automated ban for 24 hours several months ago), and they sometimes happen because you've been reported by someone, possibly for something you've said in zone chat.

I can mail people and talk in zone chat.

xilfxlegion · June 2016

nimander99 wrote: »

Why is it that every time someone experiences a bug the response is "INCOMPETENCE"...

I really hate to break it to you bub, but after playing MMO's since 1998 and muds before that... BUGS OCCUR!

What's actually incompetence is that a community of MMO player's do not realize that perfection isn't possible...

One thing I am positive of though, if you /bug report it in game, you can be part of the solution.

Edit: And just so you don't think I'm picking on you or our community in general, this attitude spans every MMO on the market... It's really quite funny. People need to set reasonable expectations... [snip]

if they would put a fairy unicorn kitten in the crown store i would buy that immediately

[edited to remove quote]

jknight201 · June 2016

nimander99 wrote: »

Why is it that every time someone experiences a bug the response is "INCOMPETENCE"...

I really hate to break it to you bub, but after playing MMO's since 1998 and muds before that... BUGS OCCUR!

What's actually incompetence is that a community of MMO player's do not realize that perfection isn't possible...

One thing I am positive of though, if you /bug report it in game, you can be part of the solution.

Edit: And just so you don't think I'm picking on you or our community in general, this attitude spans every MMO on the market... It's really quite funny. People need to set reasonable expectations... [snip]

A reasonable expectation is that core functionality of the game, you know - the stuff that would take their QA team 5 minutes to check, doesn't keep getting broken in patch after patch.

And if you think /bug is going to do anything except waste your time in typing something, then you either don't play this game or have never reported a bug before. Or you've been lucky enough to be in the 0.1% of bug reports that got an irrelevant, inane response back.

[snip]
[edited for bashing & to remove quote]

ZOS_DaryaK · June 2016

Hey @Conquistador, please let me know if you're still unable to access the guild bank or traders and which server you're on if you're still having trouble.

AtmaDarkwolf · June 2016

Ok, while I am NOT affected by said bug, and just happened to have tripped over this thread, I cannot comment on the 'bugs' mentioned. BUT:

That response? I've seen it many times before from zos. You have an issue, you send in a ticket, CLEARLY describing the issue, you get a response that seems to be 'related' to one single word somewhere in the text you sent in original ticket, then returns a 'fix' for a most common, easily fixed/researcher issue.

Example may be that : When training my horse, my horses stamina went down, NOT up, after using crown store scroll.

Response may be 'you can find horse trainers in many towns across tamriel.'

Of course its then followed up with a 'we so glad we helped you fix your problem, and if you have any other questions feel free to respond'

[snip]
[edited for bashing]

Conquistador · June 2016

ZOS_DaryaK wrote: »

Hey @Conquistador, please let me know if you're still unable to access the guild bank or traders and which server you're on if you're still having trouble.

I'm on the U.S. server and yes, I am still encountering this issue.

ZOS_DaryaK · June 2016

Thanks for the update, @Conquistador, I have sent you a PM to request more information. If anyone else is experiencing the same issue with Guild Trader/Banks, please let me know either by replying here or sending me a PM.

Dradhok · June 2016

The guild traders work fine for me, however I think they are among the worst game trading systems ever put into a game. The interface needs a complete overhaul. Traveling all over to find one item is deeply flawed. It seems like the dev team sat down and decided to make trading the most annoying and time consuming task in the game.

Oakmontowls_ESO · June 2016

The first response to a ticket is most likely an automated one so if that response doesn't fix the problem reply to the response and wait for an actual reply from a real person.

kendellking_chaosb14_ESO · June 2016

nimander99 wrote: »

Why is it that every time someone experiences a bug the response is "INCOMPETENCE"...

I really hate to break it to you bub, but after playing MMO's since 1998 and muds before that... BUGS OCCUR!

What's actually incompetence is that a community of MMO player's do not realize that perfection isn't possible...

One thing I am positive of though, if you /bug report it in game, you can be part of the solution.

Edit: And just so you don't think I'm picking on you or our community in general, this attitude spans every MMO on the market... It's really quite funny. People need to set reasonable expectations... [snip]

At E3 ZoS states the game has 7,000,000 players. Now even if only 20% of the players have a sub that's $21,000,000 a month that's more then enough to keep the lights on pay the bills and fix bugs. Even with 10% that's $10,500,000 per month. So they have the money to fix and upgrade what they need.

[edited to remove quote]

Trashyratchet · June 2016

nimander99 wrote: »

Why is it that every time someone experiences a bug the response is "INCOMPETENCE"...

I really hate to break it to you bub, but after playing MMO's since 1998 and muds before that... BUGS OCCUR!

What's actually incompetence is that a community of MMO player's do not realize that perfection isn't possible...

One thing I am positive of though, if you /bug report it in game, you can be part of the solution.

Edit: And just so you don't think I'm picking on you or our community in general, this attitude spans every MMO on the market... It's really quite funny. People need to set reasonable expectations... [snip]

I see what you are trying to get at. I do. But the odds of this person's name being "bub" is pretty slim. The odds of someone actually taking one's point to heart after being addressed as "bub" is about the same.

[edited to remove quote]

Insomnia rex · June 2016

ZOS_DaryaK wrote: »

Thanks for the update, @Conquistador, I have sent you a PM to request more information. If anyone else is experiencing the same issue with Guild Trader/Banks, please let me know either by replying here or sending me a PM.

Hi @ZOS_DaryaK , I'd like to point you in the direction of a thread in the German forum from three days ago and ping @Koltorock .

https://forums.elderscrollsonline.com/de/discussion/272696/kein-zugriff-mehr-auf-gildenhaendler-gildenladen-gildenbank

To sum up: They experience the same issue, and have already excluded addons, as well as logged in on the same PC with a second account, which does work without problems. Logging in with the affected account on another PC produces the same problem, from which they conclude it to be an account side problem. They furthermore report not being able to write in any chat channels expect for the guild channel or to write whispers.

ZOS_DaryaK · June 2016

Thanks for that additional information, @Insomnia rex, if you would be kind enough to post that Koltorock and/or his wife needs to submit a ticket, that would be very helpful.

Bubbele · June 2016

Hi,
why nobody have a look at the german forum and my ticket, from this problem. I cant sell or chat the last week. No answer from support no answers in the german forum no answer from kai schober

Insomnia rex · June 2016

ZOS_DaryaK wrote: »

Thanks for that additional information, @Insomnia rex, if you would be kind enough to post that Koltorock and/or his wife needs to submit a ticket, that would be very helpful.

Done.

Bubbele wrote: »

Hi,
why nobody have a look at the german forum and my ticket, from this problem. I cant sell or chat the last week. No answer from support no answers in the german forum no answer from kai schober

Wie ich im deutschen Thread schon geschrieben habe, poste doch bitte deine Ticket Nummer!

Junipus · June 2016

ZOS_DaryaK wrote: »

Hey @Conquistador, please let me know if you're still unable to access the guild bank or traders and which server you're on if you're still having trouble.

Sadly this is the most productive way of getting anything actually addressed to someone's issues. Submitting tickets is an underwhelming and pointless exercise so the only resolution available is to shout about it on the forums (and tag one of the admins) until it gets addressed.

Defend them as much as you like, but these are facts.

code65536 · June 2016

Insomnia rex wrote: »

To sum up: They experience the same issue, and have already excluded addons, as well as logged in on the same PC with a second account, which does work without problems. Logging in with the affected account on another PC produces the same problem, from which they conclude it to be an account side problem. They furthermore report not being able to write in any chat channels expect for the guild channel or to write whispers.

As someone who has had a social ban before (ZOS's automated system didn't like me mass-mailing the trade guilds that I'm an officer of

), these symptoms are exactly those of a social ban--you can play and log in, but your ability to do things is limited. Whether or not the ban was dished out appropriately is another issue, but it the symptoms described are indeed intended for someone who is under such a sanction.

Bubbele · June 2016

160617-000473

LastAmbushOnEarth · June 2016

@Conquistador it was made by GM

its called Disabling Social Functions

i dont know why they did it to you
but they did the same for my friend, for no reason
and they fixed it after a ticket

Apocalypse1981 · June 2016

Customer support in this game is a joke

khele23eb17_ESO · June 2016

nimander99 wrote: »

Why is it that every time someone experiences a bug the response is "INCOMPETENCE"...

I really hate to break it to you bub, but after playing MMO's since 1998 and muds before that... BUGS OCCUR!

What's actually incompetence is that a community of MMO player's do not realize that perfection isn't possible...

One thing I am positive of though, if you /bug report it in game, you can be part of the solution.

Edit: And just so you don't think I'm picking on you or our community in general, this attitude spans every MMO on the market... It's really quite funny. People need to set reasonable expectations... [snip]

People have reasonable expectations, they just get an unreasonable number of bugs.

[edited to remove quote]

Insomnia rex · June 2016

@code65536, was this communicated in any way to you when it happened or did it just happen?

Basically my question is, if someone gets a social ban, do they even know they got it and does it come with a time?