Server going down in 15 minutes?

Nebthet78 · June 2016

@ZOS_JessicaFolsom Since this patch... my level indicator and experience bar is no longer showing in the top left hand corner. Is there a way to bring that back? I hate having to go into character menu to see how much my CP bar has moved.

Lysette · June 2016

MissBizz wrote: »

Lysette wrote: »

ZOS_JessicaFolsom wrote: »

code65536 wrote: »

Are there any high-quality items that were impacted? vMA weapons, set items, etc.? All of my equipped items are there, but I also have a lot of items lying around in the bag that I never really fully audited, so I might never notice that an item has gone missing. But if the items are all low-quality (or even just non-set), then I wouldn't care...

We don't have a comprehensive list to check against due to the nature of the issue, but it's possible. We encourage you to check, and if you do believe something is missing, contact our Support team (from in-game though) and they will check your logs.

Now if you would tell us, how to exactly do that from inside the game, this would be nice.

@Lysette Click F1 and in the top right corner select the icon that looks like a person with a headset and click "ask for help". Or, type /help

Thank you, I seem not to be effected, my items are all ok and show the correct item quality - but good to know, how to get support if required.

SpAEkus · June 2016

ZOS_JessicaFolsom wrote: »

SpAEkus wrote: »

....and just last night I had someone chastise me for being scared of losing items after I sent a PSA out to screen capture their important items in case the Crafter Bag ate them in transition.

This issue only impacted equippable items, for what it's worth. Not anything that would go in the Craft Bag.

Thanks for the follow up, good to know that the Crafter Bag implementation went smoothly, I haven't had the chance to login yet with the weather in Texas.

Betheny · June 2016

fgoron2000 wrote: »

robeauch wrote: »

NathanTheWolf wrote: »

We should get 2.5k crowns for this! If this isnt over in an hr im uninstailing the game and switching to a new one!

ESO Plus members pay the cash equivalent of 50 crowns per full day of access. Current retail value of today's unplanned downtime: Less than 10 crowns. If they want to compensate us for the inconvenience, maybe they can bump it up to 20 crowns. Till then, go outside. It's almost summer! (Retail value of summer: 30 billion crowns.)

Don't forget that non-SUB players are affected today as well...

Sure, you guys will be compensated for the amount of Crowns you're paying to play on the servers daily (obviously excluding Crown item purchases as you received them already for the amount of Crowns paid).

Let's see, non-subbers pay zero Crowns per day to play on the server...so you get...ZERO Crowns.

code65536 · June 2016

ZOS_JessicaFolsom wrote: »

code65536 wrote: »

Are there any high-quality items that were impacted? vMA weapons, set items, etc.? All of my equipped items are there, but I also have a lot of items lying around in the bag that I never really fully audited, so I might never notice that an item has gone missing. But if the items are all low-quality (or even just non-set), then I wouldn't care...

We don't have a comprehensive list to check against due to the nature of the issue, but it's possible. We encourage you to check, and if you do believe something is missing, contact our Support team (from in-game though) and they will check your logs.

Are these only dropped items, or are crafted items affected?

I have a crafted training greatsword that I have in my Templar's inventory for leveling the skill line during quest turn-ins. This item is missing. Not a big deal, since it was a simple crafted item, but I thought I'd throw this out there in case people are curious. (I did submit a ticket, 160531-003713.)

Eweroun · June 2016

SantieClaws wrote: »

Khajiit will go to her bed now. This one will leave you with the traditional lullaby that used to sooth this one to sleep as a kitten.

"Here will Santie just have a sweetroll and be quiet and go to the sleep please
Mummy she needs a drink"

Yours with paws
Santie Claws

soft kiity, warm kitty, little boll of fur....

Volkodav · June 2016

I have just begun to DL the new content,and from the looks of it,..I wont be inworld for a long time.

KerinKor · June 2016

ZOS_JessicaFolsom wrote: »

Altairien wrote: »

ZOS_JessicaFolsom wrote: »

We're currently testing a potential fix. We don't have an update regarding the maintenance end-time, but we'll continue to provide updates.

An "item-related issue"...

That causes you to immediately bring down the servers...

Before you've even developed a potential fix...

Much less tested it to verify it you're even on the right track...

Meanwhile the server has been down for several hours and remains down...

Whatever it was, it must've been one nasty exploit.

What we're working on fixing wasn't an exploit. We've been investigating and pulling together all the details (thus the lack of details initially.) We will share the details in our hotfix messaging.

Having read the patch notes I'm left speechless . how in God's name did something so bad get past your internal QA AND umpteen days on PTS?

andryuhav · June 2016

@ZOS_JessicaFolsom I am sorry to bother you, but what happens if i don't exactly remember all the items i had in my bank and inventory? I have tons of elite gear including maelstrom weapons in different traits that i was keeping for my possible alternative characters.
Though there might not be a better reactive solutions than studying logs case by case, but it should also be server-wide later on, when the most dramatic cases are solved.

code65536 · June 2016

ZOS_JessicaFolsom wrote: »

Many of the impacted items are actually low-quality.

Well, purple-quality gear--both crafted gear and dropped BoP gear--can be affected too.

Example 1: I have a character who had two low-level monster helms in his bag: one Blood Spawn, one Bogdan. Now he just has the Blood Spawn, and the Bogdan helm is missing and nowhere to be found. (160601-001023)

Example 2: I have a mule that holds various monster set items, Master weapons, and Maelstrom weapons. Before the update, his bag had 199 items. Now his bag has just 197 items. Two items are missing, but since I never kept an offline inventory of what he was warehousing, I don't know what is actually missing. Whatever it is, it definitely is not low-quality. (160601-001042)

Example 3: I had a crafted purple training greatsword on one character that I use for leveling that weapon line during quest turn-ins. I did not accidentally decon or vendor this item before the patch because I had saved the item in a Dressing Room addon preset and thus it was marked in my inventory bag, to prevent such losses. (160531-003713)

@ZOS_JessicaFolsom That's three cases of loss on three of my characters. There may be more, but I have a ton of items and I never did a comprehensive out-of-the-game inventory of what I had, so I frankly don't know if anything else is missing and if so, what they are. I strongly urge that you reconsider handling this on a case-by-case only-if-the-user-reports basis and instead have some sort of automated system to comb the game logs and find cases of items that were lost as a result of this bug.

nimander99 · June 2016

Elloa wrote: »

@nimander99 Thank you very much! I'm actually starting ASMR video. This is the first one I made to thanks my viewers. But its recorded with my normal microphone. Now I recieved from my guild good audio equipment, so I will produce real ASMR content in future

https://www.youtube.com/watch?v=a7oJ-zHoaP4

Thanks, I hadnt realized you had already had some of those videos. You have a great voice