Issues Connecting to Console Megaservers - Info Requested

wormie69b14_ESO · August 2015

Xbox 1

West coast USA , California

Have not been able to log on all weekend including this morning
Sometimes I can get to the character screen, but never in the game

vamyanub17_ESO · August 2015

Now unable to connect to either Xbox one megaserver. Error 301 (3.1.633.10051)

This is now beyond ridiculous.

1) I pay for eso plus, which doesn't transfer to the other megaserver.
2) I paid for the explorers pack, which doesn't transfer to the other megaserver.
3) I can't play on the megaserver I paid for.
4) Now I can't play on the alternate megaserver even without my paid bonuses.
5) I have tried two different ISPs, my neighbors mediacom and my own centurylink.
6) Neighbors can log on and play without problem.

What did I pay for, not once, not twice, but three times?

We demand feedback. Update us like you promised in this thread.

Naelum · August 2015

Continued as of last night:

Which console are you on? Xbox One
What is your geographic location? Panama City, FL
What was the last thing you were doing in-game, and where were you in-game? Trying to exit Ezdulin dungeon.
When was the first time you got kicked from the game, and have you been able to get in and play since then? Friday approx 11pm CST. I can log in and pull up my main character after 2 or three tries. But the minute I try to leave the dungeon, I get booted.
Have you created a ticket with Customer Support? No. After seeing all of the people who have, i figured you were aware of it.

I was able to create an alt and only encountered a boot once with it (exiting the outlaw refuge). It seems to be when the server has to load an area.

The really irritating part about this is that it's been a weekend spanning problem. I'm a single father who works and takes car of his son during the week. About my only time to play is during the weekend.

Korah_Eaglecry · August 2015

Which console are you on?

Playstation 4

What is your geographic location?

Midwest

What was the last thing you were doing in-game, and where were you in-game?

Completing Quests in Aldcroft, Glenumbra

When was the first time you got kicked from the game, and have you been able to get in and play since then?

Friday Night I was unable to log on around 5 o'clock central time for about two hours. Once I was in I was booted from the game within a few minutes. This has continued til today with most of the issues coming from trying to load the character selection screen.

Have you created a ticket with Customer Support?

No. I've made numerous attempts to use your subpar CS in the past and the issues I've reported continue to go unaddressed. Im not going to continue to use a system that the Company that operates it seems to ignore and fail to utilize when major issues come up. This has been going on ALL weekend and should of been all hands on deck only a few hours into it. But here we are, no fix and people filling out a questionaire even though your CS should have a plethora of data to hand over to the Engineers and Devs.

Alienbob64 · August 2015

RavenSkylord wrote: »

Was brought up earlier, but after a bit of digging found this may have a great deal to do with many peoples problems currently.

Windows 10 began a forced update to PC last week. Two major problems have surfaced, one is it is creating a crash loop with many PC. Basically its finding a bad driver and automatically forcing a new download in an inifinty loop.

Second issue is that Windows 10 default setting allows any PC on the internet to send data for update purposes, feeding into these inifinite loops from literally millions of locations.

The problem may come down to area ISP priority, all OS updates are given highest packet priority, followed by PC traffic, with console traffic at the bottom of the list.

Simply put, you could be getting roadblocked by a constant influx of high priority logjam. The fix could potentially be resting on Microsoft sorting out their own mess. No way of tracking where this massive buildup of internet traffic is congested at, as much of the data is being streamed from our own homes and neighbors homes.

Situation sucks, but may not be with Zenimax at all

I dont think so. I have friends who have updated to windows 10, and even those who have it sitting in there boxes waiting to download it. Those people are playing the game and im not.

wormie69b14_ESO · August 2015

I was able to get on , just now

CommanderTRON · August 2015

Love how you fixed European server issue that came up less than 24hrs ago. Btw I'm at a load screen right now. So thnx for that

GoodFella146 · August 2015

I'm curious why they need all this info when it's clearly for everyone everywhere. It might as well say this and this point:

- ID? Joe_Shmoe123

- Which console are you on? You pick

- What is your geographic location? Earth, sol system

- When was the first time you got kicked from the game, and have you been able to get in and play since then? Right around the time your servers broke, and not really, which likely explains why we're here doesn't it?

- Have you created a ticket with Customer Support? Like that would do anything with this being a massive issue

dreamersedge13b14_ESO · August 2015

I feel like if this was a windows 10 priorty issue more games would be having issues connecting, not just ESO. The fact is every other game I play online on either console connects perfectly fine.

kieteiku · August 2015

Console: Xbox one
Location: Spokane, Wa
Last thing in game: Traveling between Stormhaven and bangkorai on foot (because wayshrines were not working)
First game crash: hard to say, game was crashing every few minutes the last i was able to log in, which was friday 8/7.
customer support ticket: 150809-008455

Please, move my character's location or at the very least reset my character to stormhaven. Haven't been able to play for over 36 hours now. I understand you all are having server issues and have been trying very hard to stay patient.

CommanderTRON · August 2015

Shut it down and fix it

Justin0912 · August 2015

Xbox one
Taipei, Taiwan
Reaper's Marsh
transporting to Auridon
last Friday

earthcaesar · August 2015

Xbox One

Since 8 August-- multiple failed attempts to load the game. Often disconnected on any load screen in any instance. Also fail to often load character screen. No trouble ticket. What are you doing to repair this issue? S/N: EarthCaesar.

Georgia, US.

wormie69b14_ESO · August 2015

Never mind. Game ran fine until I tried to port to Coldharbour. It kicked me from the game and now I am back to to not being able to log on

dnalerb · August 2015

Which console are you on?
Xbox One

What is your geographic location?
South

What was the last thing you were doing in-game, and where were you in-game?
Traveling to Hollow City

When was the first time you got kicked from the game, and have you been able to get in and play since then?
In a group dungeon

Have you created a ticket with Customer Support?
Yes 150810-001897

sketch713 · August 2015

Which console are you on?
XBOX ONE
What is your geographic location?
Houston, TX
What was the last thing you were doing in-game, and where were you in-game?
Delve
When was the first time you got kicked from the game, and have you been able to get in and play since then?
Late friday
Have you created a ticket with Customer Support?
Yes

SparkleMagick · August 2015

XB1
Pacific NW
Taking a way shrine from Grahtwood to Greenshade
I was kicked Friday evening and have pretty much been kicked every time I try to go to another zone. I have been able to play some, but it's very limited.
I haven't submitted a ticket, because there are enough people having this problem that it should be a known issue by now

lucdogs · August 2015

Xbox one
Southern California
Try logging in tells me I need a Internet connection which I do and won't load or it kicks me off during dungeon missions it's been happening since wed.
No I didn't put a ticket in since yall weren't answering anyone about it when I was looking for the solution

TexasStuBaby · August 2015

Xbox One
Texas
I was in Eastmarch, loading into a delve
Kicked out to dashboard around 1:00am Monday morning
Tried to log back in, got "unable to connect to servers"
But, exited completely out of game and got back in with no problem
Did not create a ticket

RavenSkylord · August 2015

Alienbob64 wrote: »

RavenSkylord wrote: »

Was brought up earlier, but after a bit of digging found this may have a great deal to do with many peoples problems currently.

Windows 10 began a forced update to PC last week. Two major problems have surfaced, one is it is creating a crash loop with many PC. Basically its finding a bad driver and automatically forcing a new download in an inifinty loop.

Second issue is that Windows 10 default setting allows any PC on the internet to send data for update purposes, feeding into these inifinite loops from literally millions of locations.

The problem may come down to area ISP priority, all OS updates are given highest packet priority, followed by PC traffic, with console traffic at the bottom of the list.

Simply put, you could be getting roadblocked by a constant influx of high priority logjam. The fix could potentially be resting on Microsoft sorting out their own mess. No way of tracking where this massive buildup of internet traffic is congested at, as much of the data is being streamed from our own homes and neighbors homes.

Situation sucks, but may not be with Zenimax at all

I dont think so. I have friends who have updated to windows 10, and even those who have it sitting in there boxes waiting to download it. Those people are playing the game and im not.

Google Windows 10 forced update and can find more detailed information, not all systems are getting the loop, but a problem in the update is causing this loop. After that its entirely dependent on the number of PC caught in this loop in your ISP area that could be causing this. And for your friends using Windows 10, it would be a good idea to manually shut off the ability for Windows to draw off of their PC and their internet connection to "speed up update process," just a bad idea all around having windows control your pc like that

Scylum · August 2015

Can I get a refund for this game? EU servers had a problem fixed almost immediately but NA servers stay Messed up for days.

bryanhaas · August 2015

dreamersedge13b14_ESO wrote: »

I feel like if this was a windows 10 priorty issue more games would be having issues connecting, not just ESO. The fact is every other game I play online on either console connects perfectly fine.

A speed test as well as a ping test would show that your speed is slow if the Win 10 thing was the issue. Not sure about a speed test but a ping definitely. The way Microsoft is running Win 10 is complete bs though, using your computer as a file server for Win updates really is *** even if you can disable it. You guys should look that up btw if you have no idea about what I am talking about.

Back to ESO, nice how the UK server is fixed (you know the one that has been working the whole time) but the NA server still no workie. Thanks alot for that ZoS.

Drail8791 · August 2015

Port Arthur. TX.

Xbox one.

Fast traveling from Glenumbra to Stormhaven.

Last day i could login August 7 2015 around 7pm central

Two support tickets

Its like my vr 4 character is stuck between two places. It tries to load glenumbra first and then it tries to load Stormhaven and thats when i get kicked back to the main screen with it saying unable to connect to game server please make sure you have a valid internet connection. I did all the proper checks and restart and my internet is great . I can play COD Battlefield and destiny with no problems. Please help

la23snts · August 2015

Which console are you on?
Playstation 4

What is your geographic location?
Philppines

What was the last thing you were doing in-game, and where were you in-game?
My highest character is in the Dye area in Coldharbor

When was the first time you got kicked from the game, and have you been able to get in and play since then?
Friday GMT+8. I was able to login on my other characters sometimes but not on my main one. Also, i made a new Templar character but wasnt able to log on with it. But when i made a Sorcerer, it let me in. Kicks me out of the game whenever theres loading involve though.

Have you created a ticket with Customer Support?
No

amandalasara · August 2015

Which console are you on?
PS4
What is your geographic location?
Trenton, NJ
What was the last thing you were doing in-game, and where were you in-game?
During request character load (location at last logoff was Stros M'Kai). Received error about connecting to server and to check internet connection (internet connection was fine). Any attempt to log into NA server after that resulted in "Loading" loop.
When was the first time you got kicked from the game, and have you been able to get in and play since then?
First sign of issue was 8/7 at 7:45pm EDT. Unable to log into NA server ever since.
Have you created a ticket with Customer Support?
No, because I saw you guys were already investigating, figured you didn't need to be inundated with tickets too.

mattozzy · August 2015

Definitely lost my business for life! Couldn't get a response until I talked negative on here and I was warned to not say negative things about the company and or people. I'd be satisfied if they just shut down the servers that our obviously broke and PUBLICLY said our bad it's our system not yours. I guess it would hurt downloads of imperial city if everyone in the gaming community knew about the problem. I'll probably be suspended for saying that so hope to see y'all on eso sometime in the future.

turbinal · August 2015

Xbox one
Texas
Cyrodill (pvp)
No
Yes

bryanhaas · August 2015

I had a weird issue last night after I was finally able to get on (was playing Destiny for a few hours prior since ESO is no workie). I got kicked and after several attempts finally got back in but my character immediately disappeared, and not because I went to first person either. I could switch from 1st to 3rd, I could not use any weapons or run but I could walk however within about 15 seconds I got kicked again. This happened multiple times before I gave up. Also I had to attempt to log in multiple times before it let me in. Maybe I'll try playing musical DNS servers and see if that gets me in (kind of like musical chairs but with DNS servers).

Btw ZoS did you change the IP's of any of your megaservers? It seems it works for a little right after I change DNS servers could just be coincidence though.

tennotsukai87 · August 2015

Which console are you on?
- PS4

What is your geographic location?
-Illinois

What was the last thing you were doing in-game, and where were you in-game?
Zoning to Craglorn

When was the first time you got kicked from the game, and have you been able to get in and play since then?
Friday, late at night. I have not been able to play this character again. I played another character till the same thing happened to him, and then another character till the same thing happened to him. I ran out of characters

Have you created a ticket with Customer Support

Yes, 2. One replied that crashing is a common issue and redirected me to the PC forums, even though I am on the PS4.

CavalierKing · August 2015

My level 6 alt sorcerer works fine now. No loading screen issues. None of the others work though.