The game STILL crashes every 5 minutes after patch 12!

SeattleSiren · July 2015

Win 7 Pro
Processor: AMD Phenom IIx6 1090T 3.20 Ghz
RAM: 8.00 3.25 GB Usable
System Type: 32-bit

AMD Radeon R9 200 series

Need anything else Tandor ?

Moonshadow66 · July 2015

Tandor wrote: »

Moonshadow66 wrote: »

@Tandor and @MollyH Thank you for staying on the case and being so patient, this is really helpful

My exact system specs right now are:

OS: Windows XP 32bit / SP3
Processor: Intel Core 2 Quad CPU Q 9550 @ 2.83 GHz
System RAM: 4GB (of which only 3,25 are available due to WinXP)
Harddisc Space: several hundred GB free at the moment (from 1TB and 1,5TB on the other drive)
GPU: Nvidia GeForce GTX 460 / DirectX 9
Sound: Realtek HD Audio (Onboard)
Internet: Cable Connection (100MB/s down, 6MB/s up)

I guess it's only WinXP that is way too far below the minimum right now which causes the game to crash, also DX9.

The graphics card is now minimum of what I see, and I don't have a sound card at the moment.

My question now is: can my computer handle a 64bit OS? I never had to deal with this, I don't know. And is onboard sound ok to run the game in the future, too?

I believe the Intel Core 2 series does support 64 bit, but I'm no expert on that.

Your graphics card is clearly deficient if it is only DX9 compatible.

Onboard sound cards used to cause a lot of crashes, but are now generally considered a lot more reliable. Because of their popularity and as they are usually standard in new PCs very few people buy plug-in sound cards as a result of which they are very much cheaper than they used to be.

In your shoes I'd worry most about the Windows XP OS (not least because of the lack of security support) and then see how things go after that, although your overall system is such that you could find piecemeal upgrades very cost ineffective compared with a a new computer.

Thank you, @Tandor , for your reply

Yes, WinXP is definitely that thing I'll replace first with a newer OS, as soon as I can.
I also checked out if my graphics card can handle DX11, and yes, it can, fortunately

It still would be at the lowest end on the requirements list at the moment, but as long as it's still in, I'll try this one first to see if it runs "ok-ish", at least^^ It's also good to know that I don't "have" to use a sound card.
So I'll first replace the OS, then if the game still doesn't run properly, I'll see if I can replace some other parts.
Thanks again for your help and advice

SeattleSiren · July 2015

Bueller? Bueller?

Tandor · July 2015

SeattleSiren wrote: »

Win 7 Pro
Processor: AMD Phenom IIx6 1090T 3.20 Ghz
RAM: 8.00 3.25 GB Usable
System Type: 32-bit

AMD Radeon R9 200 series

Need anything else Tandor ?

I'd make sure you're not running anything else in the background regardless of whether you run it with other games, and also make sure (at least for testing purposes) that you're not running any addons in the game.

However, the limiting aspect of your system is likely to be the 32 bit part and this is known to be a major cause of frequent crashing. It's discussed here:-

http://forums.elderscrollsonline.com/en/discussion/164581/regarding-crashes-and-memory-useage

SeattleSiren · July 2015

Tandor wrote: »

SeattleSiren wrote: »

Win 7 Pro
Processor: AMD Phenom IIx6 1090T 3.20 Ghz
RAM: 8.00 3.25 GB Usable
System Type: 32-bit

AMD Radeon R9 200 series

Need anything else Tandor ?

I'd make sure you're not running anything else in the background regardless of whether you run it with other games, and also make sure (at least for testing purposes) that you're not running any addons in the game.

However, the limiting aspect of your system is likely to be the 32 bit part and this is known to be a major cause of frequent crashing. It's discussed here:-

http://forums.elderscrollsonline.com/en/discussion/164581/regarding-crashes-and-memory-useage

I have nothing else running that caused issues PRIOR to the last patch. Next, no where did support say it was due to my 32bit system. I have NO ADD-ONS running. They tried to say I had out dated drivers, I again checked and they are up to date, they then said it was port forwarding....that needed done.. umm I can LOG into the game I just can't STAY logged on so thats not it. I appreciate the suggestions..but from what I am seeing its a problem with a LOT of other players all with different types of machines some with 64bit rigs..some have posted that they have updated to 64bit and are still having the constant crashes, while other players in their house have 32bit with no issues.

In fact, starting today.. its worse. I can't stay logged on for more than 10 seconds.

ForestGuard · July 2015

Who's still crashing way too often?

/raises hand

SeattleSiren · July 2015

ForestGuard wrote: »

Who's still crashing way too often?

/raises hand

/raises hand

Its odd tho, I can log on for a bit longer on my Dark Elf, but crash instantly every single time on my High Elf..not sure whats up.

Tandor · July 2015

SeattleSiren wrote: »

Tandor wrote: »

SeattleSiren wrote: »

Win 7 Pro
Processor: AMD Phenom IIx6 1090T 3.20 Ghz
RAM: 8.00 3.25 GB Usable
System Type: 32-bit

AMD Radeon R9 200 series

Need anything else Tandor ?

I'd make sure you're not running anything else in the background regardless of whether you run it with other games, and also make sure (at least for testing purposes) that you're not running any addons in the game.

However, the limiting aspect of your system is likely to be the 32 bit part and this is known to be a major cause of frequent crashing. It's discussed here:-

http://forums.elderscrollsonline.com/en/discussion/164581/regarding-crashes-and-memory-useage

I have nothing else running that caused issues PRIOR to the last patch. Next, no where did support say it was due to my 32bit system. I have NO ADD-ONS running. They tried to say I had out dated drivers, I again checked and they are up to date, they then said it was port forwarding....that needed done.. umm I can LOG into the game I just can't STAY logged on so thats not it. I appreciate the suggestions..but from what I am seeing its a problem with a LOT of other players all with different types of machines some with 64bit rigs..some have posted that they have updated to 64bit and are still having the constant crashes, while other players in their house have 32bit with no issues.

In fact, starting today.. its worse. I can't stay logged on for more than 10 seconds.

You could try disabling all sound and see if that makes a difference, just for testing purposes. Have you checked that your sound card drivers are up to date rather than just your graphics drivers? Bear in mind that a recent incremental patch introduced new sound files. They could be the problem, both for you and for anyone else having worse crashing problems since that patch.

Failing that, I'd make sure you're not running anything else in the background even if it didn't cause problems before the recent patch - something may have been introduced in the patch that causes a conflict with an application that you've previously run without it causing problems with ESO, or it may simply be an increased memory usage with ESO that is conflicting with the demands of whatever else is running. Again, this is just for testing purposes so as much as possible can be eliminated or indeed confirmed to be the issue.

Good luck!

Moonshadow66 · July 2015

ForestGuard wrote: »

Who's still crashing way too often?

/raises hand

As long as I haven't upgraded my OS, I still do, yes. I only login every few days to sell the rest of the stuff in trading guilds I keep in some inventories. Not much left anymore, all "intricate" trait items are gone already, now I'm throwing out all the level 1-50 runes. I need to get a newer OS soon, but other things have priority at the moment, unfortunately.

ZOS_MollyH · July 2015

@Tandor is spot on here.

While these recent patches have been small, some of the changes have begun utilizing updates that have been put in place through previous patches. If your system is below minimum specs and was working prior to the previous patch, it is likely due to the game now utilizing tech that previously wasn't activated.

We made a lot of changes with the sound, so disabling sound may give you a play experience more tolerable than the one you're currently experiencing!

Moonshadow66 · July 2015

I just ordered Windows 7 Pro 64 Bit (I found a fantastic offer!), keep the fingers crossed that in a few days I can play ESO like normal again, or even better

Rastafariel · July 2015

I just wanted to chime in and say that I'm having the same crashing issues (not at loading screen, in game) I get BSOD or black screen where I can hear stuff like inventory opening, but can't see anything, or just a hard crash.

My system specs:

Win 7 Pro
Processor: intel i7-5280k CPU @ 3.3 GHz
RAM: 16 GB 15.8 Usable
System Type: 64-bit (Win 7 Hexacore)

Nvidia GEFORCE gtx760

588 GB HD space left

I have updated drivers and rounded up all the usual suspects.

Moonshadow66 · July 2015

Rastafariel wrote: »

I just wanted to chime in and say that I'm having the same crashing issues (not at loading screen, in game) I get BSOD or black screen where I can hear stuff like inventory opening, but can't see anything, or just a hard crash.

My system specs:

Win 7 Pro
Processor: intel i7-5280k CPU @ 3.3 GHz
RAM: 16 GB 15.8 Usable
System Type: 64-bit (Win 7 Hexacore)

Nvidia GEFORCE gtx760

588 GB HD space left

I have updated drivers and rounded up all the usual suspects.

After I just ordered Win 7 Pro, I somehow don't like the content of your posting...
If with Win 7 ESO still can have issues like this, I'm not really looking forward to install this OS.
Sorry I can't help fixing the issue, though.

Rastafariel · July 2015

I hear you Moon. I smell a memory leak or something else on Zenimax's side of this equation.

Rastafariel · July 2015

Moon & others:

I just want to let you know that my crashing has lessened since I did this:

Don't wonder that switching into 64bit system can make ESO use more than 4Gb RAM. It's still a 32-bit application. But i doubt it uses even more than 2Gb.

Try this:
Open C:\Users\YOURUSERNAME\Documents\Elder Scrolls Online\live (or liveeu for EU server)
open usersettings.txt file.
Change similiar strings to this:
SET RequestedNumJobThreads "0"
SET RequestedNumWorkerThreads "0"
Edited by LameoveR on March 23, 2015 1:27AM

Lameover posted this on the "Game Crashing Has Returned" thread below yours.

Moonshadow66 · July 2015

Rastafariel wrote: »

Moon & others:

I just want to let you know that my crashing has lessened since I did this:

Don't wonder that switching into 64bit system can make ESO use more than 4Gb RAM. It's still a 32-bit application. But i doubt it uses even more than 2Gb.

Try this:
Open C:\Users\YOURUSERNAME\Documents\Elder Scrolls Online\live (or liveeu for EU server)
open usersettings.txt file.
Change similiar strings to this:
SET RequestedNumJobThreads "0"
SET RequestedNumWorkerThreads "0"
Edited by LameoveR on March 23, 2015 1:27AM

Lameover posted this on the "Game Crashing Has Returned" thread below yours.

Thanks for your posting, @Rastafariel

Unfortunately, these lines I've changed months ago already to 0 (along with changing some other settings), so there's nothing left for me to change or to try.

My Win7 64bit is already on the way to me (it should arrive tomorrow), but I still have the same RAM bars in my machine which make 4 GB in total. I hope the OS doesn't need too much of it, otherwise there's not too much left for ESO..

On the current OS (WinXP 32bit), ESO was using not more than 800MB (+/-), only when the game freezes it had up to 1,7GB in memory. I have no idea how this works with a 64bit OS.

Rastafariel · July 2015

I just updated my graphics again. It could be a conflict with NVidia as well. If this update doesn't work, I'll try rolling back to one that does. Can someone post a driver version from NVidia that works for them? I know several people have posted about rolling back theirs.

Moonshadow66 · July 2015

Rastafariel wrote: »

I just updated my graphics again. It could be a conflict with NVidia as well. If this update doesn't work, I'll try rolling back to one that does. Can someone post a driver version from NVidia that works for them? I know several people have posted about rolling back theirs.

Wait, before you do that: have you checked out your usersettings file already? There's a line called "SET GraphicsDriver.7 "D3D9"" which should be "SET GraphicsDriver.7 "D3D11" for DirectX11. I've seen a few people here which needed to change the 9 to 11, then it worked as intended. I hope this works for you

Edit: I cannot tell you the correct path to the usersettings file's location since I have the German version of Windows, but it should be somewhere in Documents/Elder Scrolls Online/live (should be right)^^

Rastafariel · July 2015

It already says that =/.

I have uninstalled GeForce experience as well, as I have heard that interferes with the game. (More crap that I don't need - just let me upgrade the drivers the old-fashioned way).

Still crashing though.

Whilhelmina · July 2015

No point of raising my hand, really, but having changed nothing, I still crash. Switched to OpenGL to play a tad bit but there are lots of glitches.

SeattleSiren · July 2015

You know, I wouldn't mind the crashes as much IF support were to actually read their tickets. I have responded numerous times saying I have done what they asked or suggested all with no fix, yet they turn around and suggest the EXACT same thing that they suggested before all the while attempting to sound sympathetic to my plight!

SeattleSiren · July 2015

Tandor wrote: »

SeattleSiren wrote: »

Tandor wrote: »

SeattleSiren wrote: »

Win 7 Pro
Processor: AMD Phenom IIx6 1090T 3.20 Ghz
RAM: 8.00 3.25 GB Usable
System Type: 32-bit

AMD Radeon R9 200 series

Need anything else Tandor ?

I'd make sure you're not running anything else in the background regardless of whether you run it with other games, and also make sure (at least for testing purposes) that you're not running any addons in the game.

However, the limiting aspect of your system is likely to be the 32 bit part and this is known to be a major cause of frequent crashing. It's discussed here:-

http://forums.elderscrollsonline.com/en/discussion/164581/regarding-crashes-and-memory-useage

I have nothing else running that caused issues PRIOR to the last patch. Next, no where did support say it was due to my 32bit system. I have NO ADD-ONS running. They tried to say I had out dated drivers, I again checked and they are up to date, they then said it was port forwarding....that needed done.. umm I can LOG into the game I just can't STAY logged on so thats not it. I appreciate the suggestions..but from what I am seeing its a problem with a LOT of other players all with different types of machines some with 64bit rigs..some have posted that they have updated to 64bit and are still having the constant crashes, while other players in their house have 32bit with no issues.

In fact, starting today.. its worse. I can't stay logged on for more than 10 seconds.

You could try disabling all sound and see if that makes a difference, just for testing purposes. Have you checked that your sound card drivers are up to date rather than just your graphics drivers? Bear in mind that a recent incremental patch introduced new sound files. They could be the problem, both for you and for anyone else having worse crashing problems since that patch.

Failing that, I'd make sure you're not running anything else in the background even if it didn't cause problems before the recent patch - something may have been introduced in the patch that causes a conflict with an application that you've previously run without it causing problems with ESO, or it may simply be an increased memory usage with ESO that is conflicting with the demands of whatever else is running. Again, this is just for testing purposes so as much as possible can be eliminated or indeed confirmed to be the issue.

Good luck!

Thanks Tandor for attempting to help me out here. My sound card drivers are all up to date. I disabled EVERYTHING in the background and it is still having issues crashing.

Well, I finally heard from support and they finally came out and said it is my 32bit system., that the game needs 64bit or I and everyone else who has 32bit will continue to have issues. I wish I had known about the change two months ago when I purchased the game. I would have thought a game out for a year would have the specs down cold and MOST the specs GO DOWN in time..but no. So thanks Tandor for attempting to help me.

Moonshadow66 · July 2015

Some technical feedback from my end, I got some good news: I upgraded my Windows XP 32 bit to Windows 7 Pro 64 bit, and the game works without a single crash.

The only issues I had were:

- The launcher! It worked fine after downloading it and installing the game (the latter took several hours though, like usual), but after closing the launcher afterwards and reopen it, it doesn't load anymore. It takes about 10 minutes to even show up completely, no buttons, no nothing, and whenever a button does show up and I want to click on it, I either get errors (that manifest stuff or repair) or it freezes again.

- The endless loading screens after logging in, then I figured out that the motherboard drivers were not up to date (one seemed to be not installed at all for some reason), and after installing them, the game started like normal. But I only started the eso.exe directly from the installation folder, because the launcher still doesn't work again.

I even have trouble trying to close the launcher, and it also doesn't work at a second/third/etc attempt to load it and see the play button, like it worked on my old system. So I don't know what's wrong with this, and I'm not quite looking forward to the next update or patch.

- The next problem was the power supply from my PC. It got so overheated that the PC just turned off by itself, just when I finally could make it into the game after trying for so long. I guess a better power supply is needed now, but I could manage to cool it down by putting a table fan behind the PC, and the game ran fine for hours. I even soloed a Dolmen in Shadowfen (as a stresstest, because Dolmens caused the game to crash a lot on Win XP!), worked without any issues now

Altogether I'd say YES, it's worth installing at least Win 7 64bit, the game looks so much better, even more 3D than 3D, with DirectX11 now^^ It's a bit irritating at first, but it's very interesting to see a clear picture for once.

For all who still have the crashing issues, try to update your motherboard drivers, especially when you just made a fresh Windows install/re-install. It could be that, eventually. I hope this helps.

Thanks again to @Tandor and @ZOS_MollyH for the support here

CossackHD · July 2015

You should obviously install a 64 bit OS. You're wasting 4.75GB of your RAM. I actually envy you since your system is a lot more powerful than mine

You can try turning off as many of background programs as possible.

martinhpb16_ESO · July 2015

Also getting more frequent crashes here.

some days are worse than others. today for example, crash every 5-10 mins until I gave up.

its been happening last week or so.

I have a v good system so not buying the not up to spec thing.

Littledoom · July 2015

Today have been a nightmare. Don't know how many times I have been kicked back to the login screen xD

darthgummibear_ESO · July 2015

Littledoom wrote: »

Today have been a nightmare. Don't know how many times I have been kicked back to the login screen xD

This. I just bought the game yesterday, and my first play session this morning has been aggravating to say the least. Almost 20 times just in the last 4 hours. Had I known the connection issues had gotten this bad I would have never bought the game.

Remag_Div · July 2015

The game still crashes A LOT for me.

Like I said earlier before Patch 12 I didn't crash and now since then I can sometimes go an hour with 5 hard crashes.

Very annoying...

eldermpsmithrwb17_ESO · July 2015

Same issue with me in this thread, i have noticed that if i have music playing in the background it greatly increases the crashing, to the point where i cant have a media player at all on as well as ESO.

ForestGuard · July 2015

I don't have XP, I have Vista, so I shouldn't be crashing. My computer still meets the minimum requirements.

I just crashed twice in Cyrodiil within 10 minutes. Once on my way to a keep, another just outside it AFTER I WAS ALREADY DEAD.

I ran a repair. I removed things from my computer. I turned off my sound. I turned my graphics all the way down to minimum.

THIS IS NOT MY FAULT.

I bought RAM before this last patch and everything was GOLDEN. I could play in Cyrodiil with GOOD graphics.

Now I can't play in Cyrodiil with BAD graphics. There is something that was done to the game that should not have been done and needs to addressed, whether it's actually a problem with the patch or whether they're being too zealous with these upgrades and the amount of resources the game is demanding...