The game STILL crashes every 5 minutes after patch 12!

Tillalarrien

Yeah I got similar response now: "uor system is below required"
Mine was slightly below old recommended system requirements and those are now listed as a new minimum..

I still cant see in game difference that would justify crashing 5 seconds after logging in compared to working without any problems before..

Still without minimum requirements I have no right to complain to ZOS.. My question is to all people that are crashing: Are you too not fullfiling new requirements or is there a hope that is still some other problem that could be fixed in a future?

Moonshadow66

@Tillalarrien Update 6 pushed me to the lower end already (and some parts were outdated then), but the game was still playable until patch 2.0.12.

I don't see any difference either why we possibly could crash now but not before (or, rarely). To me it looks the same like it was before, and I'm not sure why f.e. the new audio stuff would make any difference to the requirements (btw it sounds horrible!).

kargen27

THe odd thing in my case is since the patch I crash a lot in towns. Going to the bank will be at least three crashes and sometimes five. Getting anywhere near a crafting station almost always results if crashes. Once I can get away from the town I can play for quite a while before I get a crash. I can do dungeons with lots of evil doers and those there to smite the evil doers with not much problems, but go to a bank, even one with nobody but NPCs in it and I am screwed. I've had to use "OPENGL" since the 1.6 update and can live with that until I build my next computer. Crashing ten times or more just trying to get one writ done though gets old really quick.

If I were crashing every building I entered, or everywhere I went I might except my computer no longer handles the game. Why those in charge would decide to unannounced make the game unplayable for what is probably a good number of customers I can't understand, but what the hell they seem to be saying they did it.

I'm not completely buying the system requirements excuse though. Not with being able to play the game just fine in so many places. Somewhere in all that code is a mistake throwing a wrench in things and simply telling people oops your computer isn't good enough any longer is a quick out for them.

Moonshadow66

I didn't even dare to try playing another game today after my computer bugged out yesterday when I did (during games which I never had a problem to play them), this now happens after all this messing-around because of ESO.

Though, in case it would run for some reason next time I try, I'm not going back trying ESO right away but I'd rather wait for the tomorrow's patch (2.0.13) and see if the patch notes will tell us about a real fix for the crash issue. If they don't, then I'm out, I guess.

If they're telling us again our computers aren't good enough, I'm saying ESO is not good enough for me then, as much as I love(d) the game. I'm SURE it's on their side and a mistake, so I'm not going to mess around on my system one more time.

Ashtaris

Moonshadow66 wrote: »

After messing around with ESO for 6 days in a row, I moved on (or back) to other games , and now I'm suddenly having issues there as well, such as my computer just turned off by itself!! This never EVER happened before.
I tried a few more games and noticed that now the graphics card temperature goes up to 73° and eventually much higher in the moment the PC turned off. Before ESO was patched last time, it was between 50-60° and I never had any problems to run this or other games. So I assume that the crashes are (also) caused by an exorbitant temperature, caused by the last patch!! My graphics card was still intact before the last patch and also worked perfectly fine when I was playing other games!

So now that my graphics card can't handle anything else anymore either thanks to ZOS and ESO, it seems I have to quit gaming. I won't and I can't buy a new graphics card or any other hardware nor a new system everytime ZOS feel like it and change a bit here and a bit there that not only messes up the game stabilty, but also our systems and now even my graphics card!!

I doubt very seriously ESO would have done something that would have impacted your graphics card so that the temperatures would rise in other games. More likely something happened to your graphics card or airflow impacting ESO and the other games. I would look there first.

NobleNerd

After doing a lot of research and troubleshooting I am convinced that much of the problem with these crashes and freezing of this game is due to a poorly optimized game. A lot of my performance issues went away after tweaking settings and letting my Nvidia gpu do more of the work.

This game eats cpu performance. If you do not have a strong cpu it will bog down your system. I was clocking mine at over 40% usage just for this game and as high as 60% at times.

Moonshadow66

Ashtaris wrote: »

Moonshadow66 wrote: »

After messing around with ESO for 6 days in a row, I moved on (or back) to other games , and now I'm suddenly having issues there as well, such as my computer just turned off by itself!! This never EVER happened before.
I tried a few more games and noticed that now the graphics card temperature goes up to 73° and eventually much higher in the moment the PC turned off. Before ESO was patched last time, it was between 50-60° and I never had any problems to run this or other games. So I assume that the crashes are (also) caused by an exorbitant temperature, caused by the last patch!! My graphics card was still intact before the last patch and also worked perfectly fine when I was playing other games!

So now that my graphics card can't handle anything else anymore either thanks to ZOS and ESO, it seems I have to quit gaming. I won't and I can't buy a new graphics card or any other hardware nor a new system everytime ZOS feel like it and change a bit here and a bit there that not only messes up the game stabilty, but also our systems and now even my graphics card!!

I doubt very seriously ESO would have done something that would have impacted your graphics card so that the temperatures would rise in other games. More likely something happened to your graphics card or airflow impacting ESO and the other games. I would look there first.

Of what I see today, I guess you're right, it was not ESO that did that. We had a strong heat wave here for 5 days (up to 38° degrees/Celsius, and even IN my apartment I had 30° at night nonstop) which finally cooled down today. After putting an external fan near the computer, the other games are not crashing anymore, of which I've tested so far. ESO still does, though, but this happened already before the heatwave.

NobleNerd wrote: »

After doing a lot of research and troubleshooting I am convinced that much of the problem with these crashes and freezing of this game is due to a poorly optimized game. A lot of my performance issues went away after tweaking settings and letting my Nvidia gpu do more of the work.

This game eats cpu performance. If you do not have a strong cpu it will bog down your system. I was clocking mine at over 40% usage just for this game and as high as 60% at times.

Before I tested the today's patch, I checked the usersettings file once more. What I did was setting ALL different lines which concern any kind of audio from "1" to "0". What I also set to "0" were the command lines for console (why are there console lines in the PC usersettings file anyway??), f.e. the voicechat was enabled along with some other things.

Now the game still crashes, but it takes much longer until it happens. Before the today's patch and after the last, I could hardly login 2 characters in a row without a crash or two, and now with all audio at 0, I could at least login 5 without a problem. But it crashed on the attempt to login the 6th, so this is not really a fix. But it's just enough for putting stuff in open research slots, checking hireling mails and putting the rest of my things I have for sale in the guild stores.

I did NOT test these different audio settings in individual sessions, only all at once because today I'm in a hurry. So right now I cannot say if it's the console stuff in there which causes a problem or the audio in general. But either way, since the crashes still happen, it's not the audio only.
Edit: I forgot to mention that the CPU usage is not very high on my end when I run ESO, only when the game freezes or crashes.

ZOS_MollyH

Hi @Moonshadow66 !

We see that an agent has reached out to you in your ticket. Can you please make sure you submit the requested diagnostics? They are required for further assistance in this matter. Thank you!

Moonshadow66

ZOS_MollyH wrote: »

Hi @Moonshadow66 !

We see that an agent has reached out to you in your ticket. Can you please make sure you submit the requested diagnostics? They are required for further assistance in this matter. Thank you!

Hello, @ZOS_MollyH , sure I could do this; the reason I haven't done it yet was the replies from the support which other users pasted/posted here on the forums which say that the system requirements are now higher. So I do know the answer already which the support would send to me.

The question is now WHY the requirements are now higher? Is there no way you (the devs) would or could undo this last thing that makes the game unplayable for many users? I mean, it worked before patch 12, why not now anymore? Not everyone can upgrade their system everyday, not even once a year.

When I bought the game (before pre-launch), my system was just perfect to play the game, otherwise I wouldn't have bought it in the first place. The very best performance I had around patch 1.3, and from there it went downwards (but was still playable until patch 2.0.12).

winterbornb14_ESO

It isn't a system spec issue its a game client issue.
The standard its your fault tech support was old in the 90's and is laughable now.

Tillalarrien

Yeah.. As i understand the requirements were higher form 1.6 forward. And it only start crashing after 12, so I still think there is something wrong with a patch.. All I am saying is that no matter what I say now, they will said that is the requirements and my system, so I dont think this will get fixed.. It looks like Im out, at least till I can buy a new computer..

Moonshadow66

Tillalarrien wrote: »

Yeah.. As i understand the requirements were higher form 1.6 forward. And it only start crashing after 12, so I still think there is something wrong with a patch.. All I am saying is that no matter what I say now, they will said that is the requirements and my system, so I dont think this will get fixed.. It looks like Im out, at least till I can buy a new computer..

^This.
Same here; same issue, same opinion, same reaction. I have no other choice but to leave until I have a new computer (which, in my case, can take years).
As long as I can, I'll try to login every few days to sell the rest of my stuff I had stored for selling, but after this, there's nothing left for me to do in the game because it apparently doesn't run on my system any longer. Odd that it still did before patch 12.

Tandor

It's frustrating to see people complaining about these sorts of problems and not posting any information at all about their system specs.

Clearly this is not a generic bug or it would affect everyone. It is likely to be a compatibility issue related to certain hardware or software configurations, and if only people would post as much information as possible then it might throw up some common denominators that could be checked out. Simply saying "well it worked yesterday, it doesn't work today, and I haven't changed anything so it must be at their end" doesn't help anyone to help you. An msinfo report would certainly be useful.

Moonshadow66

Tandor wrote: »

It's frustrating to see people complaining about these sorts of problems and not posting any information at all about their system specs.

Clearly this is not a generic bug or it would affect everyone. It is likely to be a compatibility issue related to certain hardware or software configurations, and if only people would post as much information as possible then it might throw up some common denominators that could be checked out. Simply saying "well it worked yesterday, it doesn't work today, and I haven't changed anything so it must be at their end" doesn't help anyone to help you. An msinfo report would certainly be useful.

So you think the 21 crash reports I sent after patch 2.0.12 are not enough for the devs to see what's happening?
Also, I've dealt with the support so often that I bet they know my system specs by the heart by now, not sure why I would need to post them here since it's not the playerbase that solves these kind of issues. Fact is that it doesn't run without crashing every few minutes after patch 12 and it did run before. When I bought the game, my system specs were perfectly fine to play the game, otherwise I wouldn't have bought it, would I? And I played it for literally thousands of hours, and now it suddenly doesn't work anymore. Since everything else still runs on my computer, I don't see why I should upgrade it for a fortune just for one game that doesn't.

Tandor

Moonshadow66 wrote: »

Tandor wrote: »

It's frustrating to see people complaining about these sorts of problems and not posting any information at all about their system specs.

Clearly this is not a generic bug or it would affect everyone. It is likely to be a compatibility issue related to certain hardware or software configurations, and if only people would post as much information as possible then it might throw up some common denominators that could be checked out. Simply saying "well it worked yesterday, it doesn't work today, and I haven't changed anything so it must be at their end" doesn't help anyone to help you. An msinfo report would certainly be useful.

So you think the 21 crash reports I sent after patch 2.0.12 are not enough for the devs to see what's happening?
Also, I've dealt with the support so often that I bet they know my system specs by the heart by now, not sure why I would need to post them here since it's not the playerbase that solves these kind of issues. Fact is that it doesn't run without crashing every few minutes after patch 12 and it did run before. When I bought the game, my system specs were perfectly fine to play the game, otherwise I wouldn't have bought it, would I? And I played it for literally thousands of hours, and now it suddenly doesn't work anymore. Since everything else still runs on my computer, I don't see why I should upgrade it for a fortune just for one game that doesn't.

I'm not suggesting you need to upgrade your computer for a fortune, that idea is based on speculation that the game's requirements have been raised . If indeed that is the problem then there may be a part of your system that has always been borderline and which has finally been tested. I would never recommend someone to upgrade without establishing what the exact problem is otherwise they may spend an awful lot of money replicating the same problem on a different machine that has the same software installed, for example.

If we saw the detailed specs of those machines with the problem we might be able to identify the problem part and that would help the devs find a solution as well as enabling the players to see whether a simple and relatively cheap upgrade might be in order or a simple workaround found pending any ultimate fix.

The devs are clearly aware of the problem and have responded twice to this topic. Whether the information they asked for has been provided through support tickets I wouldn't know, although there's a strong impression of "I'm not doing that, the problem is at their end" which is fine if people don't want to be helped. As always on technical forums, a lot of help can also be forthcoming from fellow players, but we can only offer that if we are given the information needed to enable any conclusions to be drawn. I've been a regular on various games' technical forums since '99 and you'd be surprised how often in that time the players have been able to come up with quicker and better solutions than the devs because they've experienced the same sort of problems themselves.

Ultimately, however, it's down to the players affected as to whether they want any extra help or not. If they want to rely on the support tickets that haven't led to any resolution thus far then that's fine, other players can save their time for other things, but if they want some extra assistance then they need to provide the information that would allow that to be forthcoming. Incidentally, it would also enable the devs to see all the information in one place rather than having to try and filter the support tickets and crash reports so they could get them all together.

Whilhelmina

Guess what? It still crashes, and still due to excessive memory usage.

@Tandor : Windows XP 32 bits SP3, dual core, 4 GB RAM (working properly), NVidia GeForce 560 GTX Ti.
Game is installed alone by itself on its own drive (for whatever reason if crashed repeatedly the indexation of the drive it was on previously)
XP 32 bits and processor where at minimum requirements and are not supported since patch 1.6. It worked properly before last week patch, with an occasional crash (one every half hour at worst, every 1 hour at best) due to CPU being overloaded.

Current problem is due to memory usage: it reaches the hard cap of 2GB RAM for a single application on all 32 bit systems. It did not do that before last week patch. It wasn't corrected in today's patch.
Current fixes are:
- switch to a 64 bit system
- enable the 3GB switch to allocate more RAM to a single application (can be found here: http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-enable-a-3GB-switch-on-Windows-Vista-Windows-7-or-Windows-XP-s.html ) which can cause some problems on the computer.
- switch to OpenGL rendering which uses up a little less RAM but isn't very far below the memory limit and causes glitches. And then PRAY it'll continue to work on next break fix

Moonshadow66

Whilhelmina wrote: »

Guess what? It still crashes, and still due to excessive memory usage.

@Tandor : Windows XP 32 bits SP3, dual core, 4 GB RAM (working properly), NVidia GeForce 560 GTX Ti.
Game is installed alone by itself on its own drive (for whatever reason if crashed repeatedly the indexation of the drive it was on previously)
XP 32 bits and processor where at minimum requirements and are not supported since patch 1.6. It worked properly before last week patch, with an occasional crash (one every half hour at worst, every 1 hour at best) due to CPU being overloaded.

Current problem is due to memory usage: it reaches the hard cap of 2GB RAM for a single application on all 32 bit systems. It did not do that before last week patch. It wasn't corrected in today's patch.
Current fixes are:
- switch to a 64 bit system
- enable the 3GB switch to allocate more RAM to a single application (can be found here: http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-enable-a-3GB-switch-on-Windows-Vista-Windows-7-or-Windows-XP-s.html ) which can cause some problems on the computer.
- switch to OpenGL rendering which uses up a little less RAM but isn't very far below the memory limit and causes glitches. And then PRAY it'll continue to work on next break fix

@Tandor and @Whilhelmina

That's our issue's cause, WinXP 32bit. However I have a quad core, but altogether we seem to have a similar setup.
I know that WinXP was taken out of the requirements list in Update 6, but the game continued to work, though. Out of town in the wilds, I sometimes could even play for hours without a crash, in towns it was a lot worse. Before Update 6, I had times where the game crashed only once every few WEEKS. After Update 6 however, I noticed already that it started to take longer to load the environment (like what I posted months ago about the "double layer textures", that's why I could see that).

While I do understand that WinXP is not supported by anthing anymore (not even Microsoft themselves) and needs to get elimininated over time, I don't understand what's so different in the game since Update 6 which makes WinXP useless. The things that were added to the game couldn't possibly cause this. Even less I understand what's so different after patch 12? There's nothing significant that could possibly cause all these crashes over night.
Either way, I'm wondering why WinXP was on the requirements list when I bought the game, as if they wouldn't have known they'd eliminate it after a while anyways. Of course they did, but I did not.

ZOS_MollyH

Greetings all,

Thank you for your feedback regarding changes in system requirements over the past several months. We see that several players in this thread who have reported crashing are running on unsupported systems. While we understand that it is frustrating being unable to play when you were able to log in previously, we are unable to assist you in troubleshooting on unsupported hardware.

In every patch, data is added or changed, which can and will affect how your particular system handles running it. If you are playing at the very minimum requirements, you may still have difficulty and a less than ideal experience. Our agents can assist you in troubleshooting to see if we can help improve your play experience, but we cannot guarantee it will run ideally.

When you have a 32-bit operating system and a high-resource game like ESO, it can be a very complicated balance to be able to have a GPU that can both handle ESO but not count against your resources in Windows. Windows will include your VRAM in with its memory usage cap in a 32 bit system, so you may not be left with enough to run ESO without crashing.

If any of your hardware is below minimum requirements, we cannot troubleshoot technical issues you may experience with ESO. You may run the risk of potentially damaging your system by forcing it to run ESO - this can lead to things like overheating among others. Windows XP support has been discontinued, and as such if you are running it as your operating system, we are unable to assist you.

If you were able to run ESO after the requirements were updated, but not after a patch, we understand how disappointing this may be. Our engineers are looking for ways to optimize the game without sacrificing quality, which is why system requirements are subject to change without notice.

When contacting our support team, you may be asked for system diagnostic reports. This is to help narrow down where the cause of your trouble may be. If you do not provide this information, our agents will not be able to give specific troubleshooting steps to address your particular system.

There are first-line troubleshooting steps that may be provided that may not resolve your specific issue, but please be sure to try them as further troubleshooting may rely on those first steps having been completed.

Here on the forums, we are unable to provide as specific troubleshooting as our agents, as posting full system reports may put your security at risk. We will do our best to provide basic troubleshooting steps, but ultimately you will receive the best support for your specific crashing issue by reaching out to one of our agents.

Thank you again for your enthusiasm, and thank you for your patience.

Tandor

Moonshadow66 wrote: »

Whilhelmina wrote: »

Guess what? It still crashes, and still due to excessive memory usage.

@Tandor : Windows XP 32 bits SP3, dual core, 4 GB RAM (working properly), NVidia GeForce 560 GTX Ti.
Game is installed alone by itself on its own drive (for whatever reason if crashed repeatedly the indexation of the drive it was on previously)
XP 32 bits and processor where at minimum requirements and are not supported since patch 1.6. It worked properly before last week patch, with an occasional crash (one every half hour at worst, every 1 hour at best) due to CPU being overloaded.

Current problem is due to memory usage: it reaches the hard cap of 2GB RAM for a single application on all 32 bit systems. It did not do that before last week patch. It wasn't corrected in today's patch.
Current fixes are:
- switch to a 64 bit system
- enable the 3GB switch to allocate more RAM to a single application (can be found here: http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-enable-a-3GB-switch-on-Windows-Vista-Windows-7-or-Windows-XP-s.html ) which can cause some problems on the computer.
- switch to OpenGL rendering which uses up a little less RAM but isn't very far below the memory limit and causes glitches. And then PRAY it'll continue to work on next break fix

@Tandor and @Whilhelmina

That's our issue's cause, WinXP 32bit. However I have a quad core, but altogether we seem to have a similar setup.
I know that WinXP was taken out of the requirements list in Update 6, but the game continued to work, though. Out of town in the wilds, I sometimes could even play for hours without a crash, in towns it was a lot worse. Before Update 6, I had times where the game crashed only once every few WEEKS. After Update 6 however, I noticed already that it started to take longer to load the environment (like what I posted months ago about the "double layer textures", that's why I could see that).

While I do understand that WinXP is not supported by anthing anymore (not even Microsoft themselves) and needs to get elimininated over time, I don't understand what's so different in the game since Update 6 which makes WinXP useless. The things that were added to the game couldn't possibly cause this. Even less I understand what's so different after patch 12? There's nothing significant that could possibly cause all these crashes over night.
Either way, I'm wondering why WinXP was on the requirements list when I bought the game, as if they wouldn't have known they'd eliminate it after a while anyways. Of course they did, but I did not.

While it's obvious that the developers knew that XP was going the way of the dodo, it's also obvious that players knew that too, as Microsoft's announcement about ending support was made well before the game was launched (and its support actually ended about the same time as the launch, i.e. April 2014). While it was clearly the case that the game did work on XP at launch it was foreseeable that developers of this and other games or applications wouldn't be expected to continue supporting an operating system beyond its support by Microsoft.

Things change over time, and development plans change with them. My original box bought at PC launch shows Windows XP as supported, while my second box bought just a couple of weeks ago does not. The whole point about MMOs is that they evolve over time, and that includes the technical requirements to play them. While I understand that some players rely on work or school networks to play their games and are therefore stuck with the operating system provided to them, most do not and it's difficult to see why any home user would still expect to run current games which are under constant development on a Windows operating system that is no longer supported by Microsoft, or would even want to do so. Had it been made clear early in the thread through disclosure of system specifications that the common denominator was a 32 bit operating system in the form of Windows XP (assuming that is the case, as it would seem to be, but if not then I suggest people make that clear and provide more detailed system info) then a quicker response could have been forthcoming and needless talk about replacing computers could have been avoided, as it's the operating system rather than the machine itself that is the problem. That's why msinfo reports are so useful in topics like this, they show immediately where the hardware or software compatibility issues have arisen and enable both full fixes and temporary workarounds to be recommended.

Moonshadow66

@ZOS_MollyH and @Tandor Thank you for your replies, it's much appreciated. I guess I understand now that I have no other choice but to upgrade my system (along with some other players which have this same crashing issue), which seems to be overdue already. Unfortunately, it can take some time to do that since for this I need to buy certain other programs as well (for projects I am/was working on) which won't run on Win7 or higher anymore (yeah, everything I have is pretty outdated^^). But whenever I can manage to do so, I'll be back to play the game, I cannot live without my ESO
Thanks again, and I'll stay around, though, maybe the one or the other asks a question in the forums I could eventually answer

wraithguknub18_ESO

ZOS_TristanK wrote: »

Hey, @Moonshadow66. We highly recommend going through the troubleshooting steps given to you by Support. Our team sends along more general steps sometimes because they generally work. If you go through the steps and are still crashing, definitely reply back to your support email. Doing so lets us know that the steps didn't work for you, helps us better nail down where the specific problem is, and lets us provide you with further, more specific help.

Additionally, it would be helpful to have more information about your system specs. If you include your Game Consultant file along with an msinfo report, it will contain the diagnostic information necessary to pinpoint the issue that is causing your game to crash. Please be sure to describe when the crashing occurs, whether you are playing with addons or without, and any additional troubleshooting steps you have performed already.

If you'd like, you're welcome to post your ticket number here so that we can take a look and make sure it's in the right place for you to get the help you need.

It is obviously NOT his system if MULTIPLE people are having the same issue. I dont get where you guys get off thinking people are that stupid on the forums?

Seriously it is a game issue not a person's system issue.

wraithguknub18_ESO

ZOS_MollyH wrote: »

Greetings all,

Thank you for your feedback regarding changes in system requirements over the past several months. We see that several players in this thread who have reported crashing are running on unsupported systems. While we understand that it is frustrating being unable to play when you were able to log in previously, we are unable to assist you in troubleshooting on unsupported hardware.

In every patch, data is added or changed, which can and will affect how your particular system handles running it. If you are playing at the very minimum requirements, you may still have difficulty and a less than ideal experience. Our agents can assist you in troubleshooting to see if we can help improve your play experience, but we cannot guarantee it will run ideally.

When you have a 32-bit operating system and a high-resource game like ESO, it can be a very complicated balance to be able to have a GPU that can both handle ESO but not count against your resources in Windows. Windows will include your VRAM in with its memory usage cap in a 32 bit system, so you may not be left with enough to run ESO without crashing.

If any of your hardware is below minimum requirements, we cannot troubleshoot technical issues you may experience with ESO. You may run the risk of potentially damaging your system by forcing it to run ESO - this can lead to things like overheating among others. Windows XP support has been discontinued, and as such if you are running it as your operating system, we are unable to assist you.

If you were able to run ESO after the requirements were updated, but not after a patch, we understand how disappointing this may be. Our engineers are looking for ways to optimize the game without sacrificing quality, which is why system requirements are subject to change without notice.

When contacting our support team, you may be asked for system diagnostic reports. This is to help narrow down where the cause of your trouble may be. If you do not provide this information, our agents will not be able to give specific troubleshooting steps to address your particular system.

There are first-line troubleshooting steps that may be provided that may not resolve your specific issue, but please be sure to try them as further troubleshooting may rely on those first steps having been completed.

Here on the forums, we are unable to provide as specific troubleshooting as our agents, as posting full system reports may put your security at risk. We will do our best to provide basic troubleshooting steps, but ultimately you will receive the best support for your specific crashing issue by reaching out to one of our agents.

Thank you again for your enthusiasm, and thank you for your patience.

So can we get an accurate system requirement list for the game or is that asking too much?

Tandor

According to the back of the latest box, the minimum requirements for the PC version are Windows 7 32 bit; Intel i3 or AMD3870 generation processors or higher; 3GB system RAM; 85GB free HDD space; DirectX 11 compliant video card with 1GB RAM (Nvidia Geforce 460, ATI Radeon 6850 or better); DirectX compatible sound card; internet broadband connection.

Of course, veteran gamers know to ignore the stated minimum requirements and always ensure they meet the recommended requirements ! These are Windows 7/8.1 64 bit; Quad Core 2.3 Ghz or equivalent processor; 4GB system RAM; DirectX 11 compliant video card with 2GB RAM (Nvidia Geforce 750, AMD Radeon 7850).

It's perfectly reasonable to rely on the minimum requirements and expect the game to run, but a low-end system that barely meets the minimum requirements is always going to be prone to poor performance and instability especially as the game continues to evolve with new features added. Most experienced gamers recognise that.

I haven't personally seen any later list of requirements than those I've quoted, and perhaps ZOS can confirm whether the requirements have changed at all since the ESOTU boxes were distributed.

wraithguknub18_ESO

yeah I thought my GeFOrce GTX 660 3gb ram would be fine for a couple more years...

ZOS_MollyH

Hi @wraithguknub18_ESO !

Upon looking into your existing support ticket, we see that you're experiencing a different problem. Your connection appears to be dropping and kicking you out to the login screen, whereas this thread is addressing players who are hard-crashing (to desktop or the machine shutting down entirely)

Your system does meet specs just fine, and it appears to be a connectivity issue instead of a min-spec crash problem.

For reference purposes, as requested the current minimum and recommended settings are as follows:

PC Recommended System Requirements:

Operating System: Windows 7/Windows 8.1 64-bit
Processor: Quad Core 2.3GHz or equivalent processor
System RAM: 4GB
Hard Disk Space: 85GB free HDD space
GPU: Direct X 11.0 compliant video card with 2GB RAM (NVidia GeForce GTX 750 or AMD Radeon HD 7850)
Sound: DirectX compatible sound card
Internet: Internet Broadband Connection

PC Minimum System Requirements:

Operating System: Windows 7 32-bit
Processor: Intel i3 or AMD 3870 generation processors or higher
System RAM: 3GB
Hard Disk Space: 85GB free HDD space
GPU: Direct X 11.0 compliant video card with 1GB RAM (NVidia GeForce 460 or AMD Radeon 6850)
Sound: DirectX compatible sound card
Internet: Internet Broadband Connection

*A persistent internet connection is required to play.
**System requirements are subject to change over time.

We see than an agent has escalated your ticket, and as such an agent will be in touch with you shortly with any possible troubleshooting steps. Please be advised that a connectivity issue does not necessarily mean that you have a "bad" internet connection, but could be anything from third party software interfering, a possible issue somewhere between your home and our servers, among other issues. One of our agents will be happy to go over the possibilities with you, and if you can contact your ISP or router provider in the meantime, it may help eliminate or locate any issues.

Moonshadow66

@Tandor and @MollyH Thank you for staying on the case and being so patient, this is really helpful


My exact system specs right now are:

OS: Windows XP 32bit / SP3
Processor: Intel Core 2 Quad CPU Q 9550 @ 2.83 GHz
System RAM: 4GB (of which only 3,25 are available due to WinXP)
Harddisc Space: several hundred GB free at the moment (from 1TB and 1,5TB on the other drive)
GPU: Nvidia GeForce GTX 460 / DirectX 9
Sound: Realtek HD Audio (Onboard)
Internet: Cable Connection (100MB/s down, 6MB/s up)

I guess it's only WinXP that is way too far below the minimum right now which causes the game to crash, also DX9.

The graphics card is now minimum of what I see, and I don't have a sound card at the moment.

My question now is: can my computer handle a 64bit OS? I never had to deal with this, I don't know. And is onboard sound ok to run the game in the future, too?

wraithguknub18_ESO

Its NOT my internet. My internet is just fine. I have not once dropped from teamspeak, or videos im watching or anything. If it was MY internet then how come others are dropping to?

Also I have had crashes to login and desktop

So I guess there is no chance it could be something on Zenimax's end huh?

Tandor

Moonshadow66 wrote: »

@Tandor and @MollyH Thank you for staying on the case and being so patient, this is really helpful


My exact system specs right now are:

OS: Windows XP 32bit / SP3
Processor: Intel Core 2 Quad CPU Q 9550 @ 2.83 GHz
System RAM: 4GB (of which only 3,25 are available due to WinXP)
Harddisc Space: several hundred GB free at the moment (from 1TB and 1,5TB on the other drive)
GPU: Nvidia GeForce GTX 460 / DirectX 9
Sound: Realtek HD Audio (Onboard)
Internet: Cable Connection (100MB/s down, 6MB/s up)

I guess it's only WinXP that is way too far below the minimum right now which causes the game to crash, also DX9.

The graphics card is now minimum of what I see, and I don't have a sound card at the moment.

My question now is: can my computer handle a 64bit OS? I never had to deal with this, I don't know. And is onboard sound ok to run the game in the future, too?

I believe the Intel Core 2 series does support 64 bit, but I'm no expert on that.

Your graphics card is clearly deficient if it is only DX9 compatible.

Onboard sound cards used to cause a lot of crashes, but are now generally considered a lot more reliable. Because of their popularity and as they are usually standard in new PCs very few people buy plug-in sound cards as a result of which they are very much cheaper than they used to be.

In your shoes I'd worry most about the Windows XP OS (not least because of the lack of security support) and then see how things go after that, although your overall system is such that you could find piecemeal upgrades very cost ineffective compared with a a new computer.

SeattleSiren

Same issue, I can't stay logged on for more than 30 seconds at a time now. I have been crashing anywhere from 6-15 times a day now and I can't stay on for any amount of time worth playing. Today alone; crashed 6 times in the first 30 mins..I give up. Now, for the trouble shooting suggestions:

1. YES my drivers and everything else are UP TO DATE.
2. NO its not my antivirus - its up to date AND ESO has been added to acceptable programs.
3. YES I sent off a game report to support ALONG with 25+ crash reports over the last several days.
4. ITS NOT my internet. I checked its fine...others seem to be able to play OTHER games just fine and I can play other games just fine with no crashes.,so that leaves ONE thing in common with the crashes ESO.
5. PLENTY of hard disk space
6. No, nothing else is running in back ground that isn't normally running with other games.
7. Its NOT a game space issue..I ran this game just find in BETA but not now. IT ran with SOME crashes prior to last patch but now its not "playable."
8. I've run the "repair" game...still doing it.
9. I've run provider pings..its fine.


Win 7 Pro
Processor: AMD Phenom IIx6 1090T 3.20 Ghz
RAM: 8.00 3.25 GB Usable
System Type: 32-bit

AMD Radeon R9 200 series

Need anything else Tandor ?

Tandor

SeattleSiren wrote: »

Same issue, I can't stay logged on for more than 30 seconds at a time now. I have been crashing anywhere from 6-15 times a day now and I can't stay on for any amount of time worth playing. Today alone; crashed 6 times in the first 30 mins..I give up. Now, for the trouble shooting suggestions:

1. YES my drivers and everything else are UP TO DATE.
2. NO its not my antivirus - its up to date AND ESO has been added to acceptable programs.
3. YES I sent off a game report to support ALONG with 25+ crash reports over the last several days.
4. ITS NOT my internet. I checked its fine...others seem to be able to play OTHER games just fine and I can play other games just fine with no crashes.,so that leaves ONE thing in common with the crashes ESO.
5. PLENTY of harddisk space
6. No, nothing else is running in back ground that isn't normally running with other games.
7. Its NOT a game space issue..I ran this game just find in BETA but not now. IT ran with SOME crashes prior to last patch but no its not "playable."
8. I've run the "repair" game...still doing it.
9. I've run provider pings..its fine.

System specs including OS?