The game STILL crashes every 5 minutes after patch 12!

Moonshadow66

It's the third day in a row that I can't play this game anymore! The game keeps crashing every +/-5 minutes for absolutely no reason at all, it doesn't matter which character or where I am or what I'm doing. I cannot even do a writ without logging back in 3 times!
The last "maintenance" didn't do anything, so where's the actual FIX for this issue?
Obviously I'm not the only one whose game crashes/freezes constantly.

kargen27

Trying to do writs or transferring items from my bank to characters is still almost impossible. Game crashes when I switch characters, open a door, interact with banker, interact with crafting station, run down the street and/or try to put crafted goods in the box.
Banking is the worst for me. Just going into the bank depositing items and leaving the bank will be at least five crashes since the patch. Crafting is a little better, but still crash about half the time shortly after beginning to craft. Wayshrines in towns almost always crash but out and about in the wild areas they do better.
The first night after the patch I couldn't play at all. No matter what I did the game crashed in just a couple of minutes. 2nd night as long as I was out away from town I could go close to an hour without a crash.
If I decide to switch characters I might as well just quit game and start over because the crash will often be bad enough I have to restart the computer.
Before the patch I could at least play the game even if it is a bit ugly now (have to use OPENGL instead of D3D11 since the 1.6 patch) but with the latest patch simply playing the game is iffy at best.
Again banks are a really big problem with enclosed crafting stations being a close 2nd.

Horza

Just want to add another voice for this issue. Every time i've tried to play this game since the new patch it has crashed after5 -15 or so minutes, I find this totally unacceptable. My words in the crash response box (what were you doing when the crash happened) have now degenerated into tirades of abuse from shear frustration at being unable to play the game and not seeing any response whatsoever on this from the devs.

Moonshadow66

Thanks for posting, @Kargen27 and @Horza .. I just tried to login several characters (to put AT LEAST some items in the empty research slots with my alts, do the horse training with some, etc), and what I've noticed is that it does NOT matter if we're actually IN the game when it crashes. I figured it's only the eso.exe that times out, no matter if we're in the game or on the character select screen. I just could login with a few characters in a row (I did this as fast as I could), and when it was around 10 minutes altogether and I tried to load the next character, it crashed during the loading screen for no reason. It's NOT related to what we're doing IN-game, it's the exe file.

Moonshadow66

@Horza Yeah, the crash report/response box.. I think I've never used so many capital letters anywhere else, especially during beta and in the early game after release
But I gave up on typing anything there (except for 1x today after months not typing anything), every reason/situation/whatever which was related to a bug or crash and whatnot has never been fixed, so I don't think it's worth the effort to write this report everyday and now every 5 minutes.

Whilhelmina

@Moonshadow66
Same here, spent hours doing bug reports, typo/translation reports and filling the crash report every 5 minutes during beta and in early game until I realised that not a single thing of the list I bugged/typoed/reported had been fixed and I gave up. What's the point of saying that the minimal requisites for the game do not allow to play the game anyway *shrug*

Elijah_Crow

This.

damdor

The game is broken I can not play anymore since the new patch along with many others, this is ridiculous and I have not seen an official response.

Moonshadow66

I just got a reply from the support (they actually read my request this time, wow), but unfortunately it was just a list of the standard trouble shooting of which we all know it won't work, I guess.
The game ran fine (or was at least playable) before the last patch, so I don't see a reason to go through all these trouble shooting steps again since I haven't changed anything (hardware/OS/my breakfast/my sleeping rhythm/...).
Well, all that is left is waiting for an official fix, I guess...

ZOS_TristanK

Hey, @Moonshadow66. We highly recommend going through the troubleshooting steps given to you by Support. Our team sends along more general steps sometimes because they generally work. If you go through the steps and are still crashing, definitely reply back to your support email. Doing so lets us know that the steps didn't work for you, helps us better nail down where the specific problem is, and lets us provide you with further, more specific help.

Additionally, it would be helpful to have more information about your system specs. If you include your Game Consultant file along with an msinfo report, it will contain the diagnostic information necessary to pinpoint the issue that is causing your game to crash. Please be sure to describe when the crashing occurs, whether you are playing with addons or without, and any additional troubleshooting steps you have performed already.

If you'd like, you're welcome to post your ticket number here so that we can take a look and make sure it's in the right place for you to get the help you need.

Moonshadow66

I certainly won't go through the troubleshooting steps. These are always the same ones for all kinds of issues/errors/crashes/whatnot and never EVER worked, literally not even once.

All that EVER fixed something was an actual FIX or even a maintenance. Last maintenance didn't work, so a real fix would do.

I haven't changed anything in any kind of settings, nor the hardware or OS or anything else. The day before the last patch, the game still worked. Now it doesn't for many people. So this is hardly something the players could fix.

Moonshadow66

Ok, so.. although I knew the troubleshooting steps won't work, I gave it another try, so no one could say I'm not even trying (again). Turns out I was right, it doesn't work.

It's now day 5 not being able to play the game.

In another thread about the same thing I've seen that apparently the system requirements are now much higher (whatever the reason might be?! The sounds??), so a troubleshoothing wouldn't help us here anyways, right? Only a new equipment, which I'm either not able nor willing to buy, just for one game that suddenly doesn't work anymore.

So what do we do now?

The only thing I could think of is the DEVS do something, as the users can NOT do anything. Which would be removing the reason for the now higher requirements.
The game worked fine before the last patch.

Tillalarrien

Same situation here. I crash for no reason after patch 2.0.12.. I already stared another thread but i guess i should also post it here.

I was sometime crasing in the middle of large PVP battles, but now im a crasing every 2 minutes both in PVP and PVE and my game is unplayable even tough previously everything run perfectly fine: without single crash in pve in really rare crashes in pvp (connected to the large scale battles).

I did a test: After 2.0.12 I crashed in coldharbour with no people or action around me after 2 minutes - in pvp or in mournhold i crash now just as quickly.. According to the fact that game wasnt crasing (with rare exeptions) pre patch 2.0.12 and is now completly unplayable I think crashes are patch related and not on my end..

I updated all my drivers, removed all addons, repaired the game client, tryed changing usersettings.txt acording to zos suggestions on older official troubleshooting posts, I set game settings to low, and finally I reinstalled the whole game - still getting crashes.

Given that many people have the same problem I conclude its on ZOSs end and patch-related and would be nice if they fix it soon.

I also send as many crash reports as my game crashed to crash reporter and I also contacted the support yesterday.. My ticket number is: 150702 - 007807.. No response yet.. Now all I can do is wait for ZOS to solve the issue.. I was really enjoying the game so far and would like to continue doing so

Tillalarrien

And about requirements being higher - if I was able to run the game before 2.0.12 without problems with lots of action an ppl and visual effects around me and now I am crashing while on minimum settings and standing still with noone around - altough i can imagine requirements being a bit higher due to added content (but I belive they were also trying to optimize game performence with some changes because of lagging problem from the start) - I refuse to belive that requirements would change so drasticly.

EpicGamerGeek

Hello. I too constantly get kicked off ESO rather frequently. I love the game and want to continue to play, but there is no excuse for poor network connectivity with your servers. I've submitted a report to Support and included my Game Consultant file and 2 DxDiag files (one 32-bit, one 64-bit).

The service number I was given is: 150703-009788

Can the Moderators here please help??? Thank you.

-EpicGamerGeek (Dave)

EpicGamerGeek

Wow...nevermind....I just got a response from a live person within 5 minutes of my submitting my report and files.
Kudos for that Bethesda!

Tillalarrien

Cyanfire wrote: »

Zenimax refusing to fix a system glitch.

Akaviri Imports trading guild on US-PC lost its bid in Craglorn. Officers and I ran around looking for a guild trader that was unhired. We found one in the Marbruk Outlaws Refuge. An officer selected the "hire trader" option, and it instead placed a bid of 100g for next week without even giving us the trader for this week.

Maintenance then hit and booted us out of the game. Hours later another officer got online and went to the same trader and selected "hire trader". this time it gave us the trader for the week, but we are still locked in for next week. I emailed and called Zenimax support and was replied with a refusal to undo the bid even though they have done it for other guilds.

Zenimax is refusing to undo the bid that was done through system error. There is nothing we are able to do about it, and are now forced into another week with a trader we do not want all because Zenimax won't fix the issue.

I would be extremely happy if Zenimax fixed this.

Though it sucks for you, that you lost this weeks bid on a trader because of a maintainance/or that u have it now for 2 weeks or something though that wasnt your intent - plys, this thread is here for the people with the problem of crashing constantly that is making game unplayable for them/us and trying to solve the issue. And your comment is really unrelated to that and just confuses any reader about what we are actually trying to solve here..

Moonshadow66

Tillalarrien wrote: »

Cyanfire wrote: »

Zenimax refusing to fix a system glitch.

Akaviri Imports trading guild on US-PC lost its bid in Craglorn. Officers and I ran around looking for a guild trader that was unhired. We found one in the Marbruk Outlaws Refuge. An officer selected the "hire trader" option, and it instead placed a bid of 100g for next week without even giving us the trader for this week.

Maintenance then hit and booted us out of the game. Hours later another officer got online and went to the same trader and selected "hire trader". this time it gave us the trader for the week, but we are still locked in for next week. I emailed and called Zenimax support and was replied with a refusal to undo the bid even though they have done it for other guilds.

Zenimax is refusing to undo the bid that was done through system error. There is nothing we are able to do about it, and are now forced into another week with a trader we do not want all because Zenimax won't fix the issue.

I would be extremely happy if Zenimax fixed this.

Tough it sucks for you, that you lost this weeks bid on a trader because of a maintainance - plys, this thread is here for the people with the problem of crashing constantly that is making game unplayable for them/us and trying to solve the issue. And your comment is really unrelated to that and just confuses any reader about what we are actually trying to solve here..

He or she took their chances to get their problem fixed as soon as possible; I've seen this posting 4 times all over the forum, and maybe I haven't even seen all of them. And yes, this is not an issue that concerns crashes or something that makes the game otherwise unplayable after the last patch.


I have to correct myself: it's 9 times, not 4! I just checked it out.

Tillalarrien

EpicGamerGeek wrote: »

Wow...nevermind....I just got a response from a live person within 5 minutes of my submitting my report and files.
Kudos for that Bethesda!

Tell us if any of their suggestions help and what the solution was.. I too already got the reply: to update my GPU drivers. Though I appreciate that they are trying I tryed all possible versions of the driver, older and newer, before I even contacted the support.. Nothing works.

Peanut1944

Glad someone is getting a reply from support. I have put two tickets in since 2nd and heard nothing at all. Considering I only bought the game on 1st not impressed that I was only able to play for half a day then nothing since!!! I can load the game but only stay there for about 20 seconds before it crashes and that's in the tutorial on a new character. 1st character opens in stonefalls to a deserted town and crashes within 5 seconds.

Tillalarrien

Peanut1944 wrote: »

Glad someone is getting a reply from support. I have put two tickets in since 2nd and heard nothing at all. Considering I only bought the game on 1st not impressed that I was only able to play for half a day then nothing since!!! I can load the game but only stay there for about 20 seconds before it crashes and that's in the tutorial on a new character. 1st character opens in stonefalls to a deserted town and crashes within 5 seconds.

Sorry u have a start like that.. For me the game is really enjoyable and this is the 1st time that i have issuest that prevent me from playing.. About deserted towns - they are actually not just your game apparently crashes befor it loads npcs and other players happening to me too righ now.. Im hoping they fix it in a next patch, if not any hotfix before

Remag_Div

duncanwestonb16_ESO wrote: »

I agree entirely. Game worked with the occasional crash, update 30th June, game no longer works & crashes all the bloody time.

Same here. I rarely crashed before the update and since the update I've crashed 3 times in a span of an hour.

navigante.annalisab16_ESO

Hi, i have same issue, i continue to log in and crash after one 20-30 second i log..... Before i never had so much crash, only after last patch.

Today is weekend i was hope to enjoy little but if continue like this i think this weekend will end without one step in the game

I already sent a ticket and million "submit error"...i hope they will back quickly with a stable solution for everyone.

ForestGuard

This is insane.

The game is basically unplayable.

I was really looking forward to healing dungeons on my new templar today, but I don't even dare go into one because like so many other people I crash every 5-10 mintues.

winterbornb14_ESO

Game is jacked up on both our computers and accounts, so many random bugs and issues the worst of all is the crashing/freezing every few minutes.

Please roll back the last patch or fix it.

Moonshadow66

Still the same on my end, too. Day 6 of continuous crashing.

During the last 1 hour and 15 minutes, I could manage to login only 2 characters (out of 8!), one of them even twice due to a crash before I was done with filling up the empty slots in the trading guilds I'm in. The rest of the time I was only waiting in loading screens (which take MUCH longer since today, apparently).
At the first attempt to even login, it took 20 minutes and I was still stuck in the first loading screen (the one between login and character select) until I just forcequit the nightmare.

I don't know what happened yesterday during the time the NA server was down (I've read that here on the forums as I haven't been online myself, of course), but now the performance is EVEN worse than before. The crash issue is the same as it was before; I mean, how much worse could it possibly get, right?!

I'm "looking forward" to the day I login again only to find out I was kicked from all the guilds I'm in due to my absence. I wouldn't even know if they would invite me again, or what I would do with 150 items that return to me as I don't have enough empty slots to put the stuff in.

Since I cannot upgrade any hardware etc. at the moment and not in a foreseeable time, I have to say byebye to the few friends which are left on my friendslist (most of them are offline for months already), also to the guilds I was a member in, I guess.

Moonshadow66

winterbornb14_ESO wrote: »

Game is jacked up on both our computers and accounts, so many random bugs and issues the worst of all is the crashing/freezing every few minutes.

Please roll back the last patch or fix it.

^This. If they'd roll back, problem would be solved. But I'm afraid they won't do that just for us few players who have this issue now. The majority of all players still seem to be able to play without crashing, so I guess the loss of possible Crown Store money from just a few players doesn't bother them (ZOS).
"These are dark times, my friend, dark times indeed."

KetrinC

You've got to be kidding, ZOS.
I haven't been here since 2.11. That time I solved the crashing issue by changing Direct X 9 letters in UserSettings (which I - wow! - didn't put in there!) to proper working Direct X 11. I solved it myself, just accidentally noticing a wrong number in crash report - because thanks to patch 1.6 I had a month of troubleshooting tries then and am familiar with its fixing.
Now - it's DX11 and the game is crashing like hell. I walk, I stand still, I teleport - no matter what I do, ESO goes down. Half an hour on my way to siege instead of 5 minutes, and when I finally got o the siege (btw it was the second siege my group finished in that half an hour while I was crashing over and over again) - I crashed just standing near the wall that was being repaired. I even crashed when I walked out the keep door. Just awful.
I didn't change anything to the game or computer settings (except patching the game). Up-to-date drivers, Direct X, Visual C++. Low graphic settings (before 2.11 ESO was running great on high). ThreadNumWorkerJob and the similar thing are turned off. I have reinstalled the game when there was 2.11 problem and it didn't solve anything, I will not do it again because I'm just sick of these plenty "user fixes" that don't actually work.
Why can't I just stay on proper-working version of the game and not be afraid of every damn patch? Screw the new content if it breaks the game completely. Just screw it. Screw the "I will burn your video card with my requirements" graphics when I can't do PVP with my friends. The game is beautiful in every single way, and those who want extra shining, may go put more mods to Skyrim and be happy.
I don't know what the new patches do that makes such a bad influence on stability. I'd gladly dig into tech babbling if that helped me to fix the new emerging issues, if there was such knowledge in open access. I'd stay on some old patch that has best performance if the game didn't require patches as obligatory. But seems like there is no way for stability with this game, because those who make patches obviously have crooked hands that can't fix things, only break them more and more.

Moonshadow66

After messing around with ESO for 6 days in a row, I moved on (or back) to other games , and now I'm suddenly having issues there as well, such as my computer just turned off by itself!! This never EVER happened before.
I tried a few more games and noticed that now the graphics card temperature goes up to 73° and eventually much higher in the moment the PC turned off. Before ESO was patched last time, it was between 50-60° and I never had any problems to run this or other games. So I assume that the crashes are (also) caused by an exorbitant temperature, caused by the last patch!! My graphics card was still intact before the last patch and also worked perfectly fine when I was playing other games!

So now that my graphics card can't handle anything else anymore either thanks to ZOS and ESO, it seems I have to quit gaming. I won't and I can't buy a new graphics card or any other hardware nor a new system everytime ZOS feel like it and change a bit here and a bit there that not only messes up the game stabilty, but also our systems and now even my graphics card!!

Tillalarrien

Yep I am still crahsing after 10 seconds after logging.. Only hope is they are noticing the number of people with problems and are working on a fix.. if they dont fix it on their end than i guess I cant play this game anymore.. Still hopes up that the next patch will solve the issue

buzonnewsb16_ESO

Hi!

I had the same issue than you, the game was unplayable. It crashed in the first second of play.

After to cross a few useless messages between me and the people of ZOS, I received this:

Hello again,

Yes, however, the game itself has getting more demanding recently, which is why we have dropped support for Direct X 9 recently, as well as XP. The graphics and processor requirements have been updated as well.

You have the hardware to run the game, however, the way the system has been assembled is limiting it's performance and causing this crash due to RAM shortages.

A graphics card this powerful really shouldn't be installed on a 32 bit system. As well as this, there is currently 4GB of RAM out of 8GB that is installed going to waste.

The only way to resolve this will be an upgrade to a 64 bit system, or as mentioned, add a less powerful card to allow for more RAM to be available for the game. Upgrading to 64 bit will be the best option as your system then will be running on 8GB rather than 4GB, which will be plenty for everything to run a lot better.

There may be an IT or PC specialist locally that will confirm what I have explained to you better, but this is a really inefficient system setup at the moment.

The reason why performance is a lot lower on OpenGL is because it compensates for the lack of RAM much better than Direct X.

Kind regards,
Matthew.
Zenimax Online Team

So, if you had a very good and powerful card in a 32 bits system, your system will crash by lack of memory. Install a 64 bits windows or install a cheaper video card.

I Installed windows 7 64 bits and the crashes went away.

Bye.