People that got charged twice or can't Re sub post here ( ZOS CS rep needed ASAP )

Atreidus

Rosveen wrote: »

felixgamingx1 wrote: »

maybe double charge is just Authorization check.

Who the hell makes an authorization charge of a full 6 months subscription? It should be one dollar or something. But we had this discussion in April. *sigh*

In germany an "test charging" is like an scam. max 1 cent and not minus. Plus. Free is free. Authorized? I beg Zenimax pardon: I autorize 1 Time and onyl 1 time for 1 payment. And they cant autorize their selfes.
I realy would recomend to make an support ticket at the website here at help.

felixgamingx1

I don't know I guess I'm one of the few having very little to no problems with this game.

Did you guys make sure the name on the card matches exactly with what you typed?
Are you sure the cards didn't expire?
Are you using 2nd instead of second for street address or vice versa?
Did you cancel your sub after pre authorize went through?
Things like Mr. And Mrs. On card it's irrelevant.
William doe should not use bill doe etc...

I just don't believe the whole ZOS system is at fault here this is kinda unheard of.

Eivar

Pangnirtung wrote: »

I'm sorry to inform you of this, but your payment method has been rejected. You'll have to contact your bank for more information about why it happened.
A small reason it may be rejected is that you need to have twice the amount of money in your account for the first subscription, kinda like dipping your toes into the water to test the temperature.. Then we'll refund the initial payment and then your subscription fee will hit your account.

I'm pretty sure that's illegal.....can't charge twice and refund like that without notifying and okaying it with the customer, breach of contract and all that......man i love this game but ZOS is destined for bankruptcy...

Pangnirtung

@felixgamingx1, my Visa rep told me that lately she's been seeing more and more of this.

My info is exactly the same on my profile as my billing statement with Visa. I had the rep read everything out to me so that I could verify.

She claims that e-commerce software publishers are becoming extremely security conscious and making things extra stringent. Believe in Zeni all you want. My bank says they aren't denying anything. Customer support says they are. Who do I believe? My bank of course.

Evergnar

felixgamingx1 wrote: »

I don't know I guess I'm one of the few having very little to no problems with this game.

Did you guys make sure the name on the card matches exactly with what you typed?
Are you sure the cards didn't expire?
Are you using 2nd instead of second for street address or vice versa?
Did you cancel your sub after pre authorize went through?
Things like Mr. And Mrs. On card it's irrelevant.
William doe should not use bill doe etc...

I just don't believe the whole ZOS system is at fault here this is kinda unheard of.

Well, start believing then because this is the same card I purchased the game with from them. Same card I use for all online purchases & other games. Plus none of your suggestions would have anything to do with those who have been double charged and overcharged?

SidKain

2 x card payments missing! i got 1 hour playtime on the first, 0 hours on the second... support said paypal would work... now missing another payment and have 0 game time left.

Now support saying wait 5 days for refunds and act like I'm at fault here!!! Never had a problem buying a product before this!

Throren

Almost 16 hours and yet to hear a response back from zenimax.

SidKain

Eivar wrote: »

Pangnirtung wrote: »

I'm sorry to inform you of this, but your payment method has been rejected. You'll have to contact your bank for more information about why it happened.
A small reason it may be rejected is that you need to have twice the amount of money in your account for the first subscription, kinda like dipping your toes into the water to test the temperature.. Then we'll refund the initial payment and then your subscription fee will hit your account.

I'm pretty sure that's illegal.....can't charge twice and refund like that without notifying and okaying it with the customer, breach of contract and all that......man i love this game but ZOS is destined for bankruptcy...

Sounds like a big old fashioned "Bank Interest" grab here!

wrlifeboil

You guys haven't been reading why some of us were wondering if there was prepaid time cards back during the first week of release.
http://www.amazon.com/The-Elder-Scrolls-Online-Prepaid-Subscription/dp/B00JB4WHWU

This is ZOS's first rodeo for an mmo and some of you are billing 6-month subscriptions from the get go. <shakes head>

magic_is_might

It's utterly ridiculous that they require twice the amount on your card. I totally understand authorization charges. But twice as much? Yes, you get the money back. But a lot of banks, like mine, hold those funds for over a week. I've never had a recurring or one-time charge on my card authorize that much. A few dollars at most.

Bo_jangles_Murphy

felixgamingx1 wrote: »

I don't know I guess I'm one of the few having very little to no problems with this game.

Did you guys make sure the name on the card matches exactly with what you typed?
Are you sure the cards didn't expire?
Are you using 2nd instead of second for street address or vice versa?
Did you cancel your sub after pre authorize went through?
Things like Mr. And Mrs. On card it's irrelevant.
William doe should not use bill doe etc...

I just don't believe the whole ZOS system is at fault here this is kinda unheard of.

I have the same issue as everyone else.

The card is the exact same card that was used for paying for the Digital Edition and for verifying the account when I set up my subscription. You can't tell me that they will accept the card one day and then not the next?

And I have not changed anything else either - Sub plan, address or any thing. In fact I only ever log in to view my account details and then log out again.

I have submitted a ticket and am waiting on a response.

felixgamingx1

wrlifeboil wrote: »

You guys haven't been reading why some of us were wondering if there was prepaid time cards back during the first week of release.
http://www.amazon.com/The-Elder-Scrolls-Online-Prepaid-Subscription/dp/B00JB4WHWU

This is ZOS's first rodeo for an mmo and some of you are billing 6-month subscriptions from the get go. <shakes head>

Agreed long time investments on a product you haven't tried yet is bad choice anytime. Anywhere. Unfortunately we can't trust anyone this days even companies make terrible mistakes. More likely now with a world wide crisis.

wrlifeboil

felixgamingx1 wrote: »

wrlifeboil wrote: »

You guys haven't been reading why some of us were wondering if there was prepaid time cards back during the first week of release.
http://www.amazon.com/The-Elder-Scrolls-Online-Prepaid-Subscription/dp/B00JB4WHWU

This is ZOS's first rodeo for an mmo and some of you are billing 6-month subscriptions from the get go. <shakes head>

Agreed long time investments on a product you haven't tried yet is bad choice anytime. Anywhere. Unfortunately we can't trust anyone this days even companies make terrible mistakes. More likely now with a world wide crisis.

If you are going to be a beta tester of a company's billing system, go with the shortest period of time. It's just common sense.

Otherwise use a time card.
http://www.amazon.co.uk/The-Elder-Scrolls-Online-Game/dp/B00J952JLK

Atreidus

I allways use direct/giropay with tan at my handy. best option. safest paying. And it is realy online banking. Of course you need to make sure that you get an online banking account at your bank. Took me 30 minutes and 4 h of waiting at home .

Throren

I half tempted to link my bank account through paypal and try buying another month but in the end that doesn't excuse them for charging me 14.99 off my card, not giving me game time and ignoring my ticket. Then again I'm kind of scared too cause I;m afraid I'll just be charged again (or maybe even double charged like some folks) and still not receive time.

We better get some free time for just the hassle of all of this.

Cowkiller

CC used 15 spent no game time umm fix please

felixgamingx1

The people that are really responsible or can solve this issue come back to work tomorrow lets see what Monday will bring.

magic_is_might

Okay, my boyfriend tried to pay for my monthly subscription. His card name will obviously have a different name on it than the name on my ESO account info.

So why can't I change the cardholder name to his...? I had to change my actual ESO account info to his name for it to change the cardholder's name, since that's something I cannot change when entering payment info. Then when I went back to enter card info, it started saying there was an issue with my payment when I clicked the card type (ie Visa/Mastercard). Without ever entering the actual card info.

Can't say I've ever seen that... Usually account info is totally separate from billing/payment info... Love the hassle.

kilrbunnie

I selected a monthly subscription of 14.99 when I started a month ago and they took it out of my account right away so I was thinking they will give me the 30 day free subscription and then charge me around june but, they charged me another so I never did get a 30 day free subscription from them and I got the imperial edition. Since, I did not have the money on my card at the time today. They will not let me play and so I used another card and they took the money out of it but, still won't let me play.

This is BS!!

felixgamingx1

magic_is_might wrote: »

Okay, my boyfriend tried to pay for my monthly subscription. His card name will obviously have a different name on it than the name on my ESO account info.

So why can't I change the cardholder name to his...? I had to change my actual ESO account info to his name for it to change the cardholder's name, since that's something I cannot change when entering payment info. Then when I went back to enter card info, it started saying there was an issue with my payment when I clicked the card type (ie Visa/Mastercard). Without ever entering the actual card info.

Can't say I've ever seen that... Usually account info is totally separate from billing/payment info... Love the hassle.

Stop messing with payment info! I didn't edit anything since purchase and it went through just fine I got charge pre auth in the very beginning and yesterday I got charged my monthly sub once. No down time no hassle.

magic_is_might

felixgamingx1 wrote: »

magic_is_might wrote: »

Okay, my boyfriend tried to pay for my monthly subscription. His card name will obviously have a different name on it than the name on my ESO account info.

So why can't I change the cardholder name to his...? I had to change my actual ESO account info to his name for it to change the cardholder's name, since that's something I cannot change when entering payment info. Then when I went back to enter card info, it started saying there was an issue with my payment when I clicked the card type (ie Visa/Mastercard). Without ever entering the actual card info.

Can't say I've ever seen that... Usually account info is totally separate from billing/payment info... Love the hassle.

Stop messing with payment info! I didn't edit anything since purchase and it went through just fine I got charge pre auth in the very beginning and yesterday I got charged my monthly sub once. No down time no hassle.

I do not have the money on that specific card at the time. There would be no money on that card until this coming Friday. So either I enter it now and have it deny my card and have downtime until Friday or use another card with the funds. Which should not be an issue. It's not an issue with every other site I've ever used....

Thanks though.

Absynthe

*tired sigh* Add me to the list of people who paid but have no subscription to show for it. I don't dare try to run it through again.

Stratti

I suggest if you decide not to want to play than to seek for a refund of all monies paid under your respective consumer protection laws.

Stratti

felixgamingx1 wrote: »

magic_is_might wrote: »

Okay, my boyfriend tried to pay for my monthly subscription. His card name will obviously have a different name on it than the name on my ESO account info.

So why can't I change the cardholder name to his...? I had to change my actual ESO account info to his name for it to change the cardholder's name, since that's something I cannot change when entering payment info. Then when I went back to enter card info, it started saying there was an issue with my payment when I clicked the card type (ie Visa/Mastercard). Without ever entering the actual card info.

Can't say I've ever seen that... Usually account info is totally separate from billing/payment info... Love the hassle.

Stop messing with payment info! I didn't edit anything since purchase and it went through just fine I got charge pre auth in the very beginning and yesterday I got charged my monthly sub once. No down time no hassle.

Is Felix a Zenimax employee or agent. I find the responses to this and my post very troubling.

I make the point this would never happen with Blizzard.

I also make the point that while the money has been taken illegally - No Contract performance - No consideration provided. I will be required to contact my bank - lodge a Chargeback request - renew my cards so that Zen doesnt do it again and then after 14 days I will get my money back

This is preferably then the time it will take Zen to rectify their issue (never)

felixgamingx1

ss.ioannidisnrb18_ESO wrote: »

felixgamingx1 wrote: »

magic_is_might wrote: »

Okay, my boyfriend tried to pay for my monthly subscription. His card name will obviously have a different name on it than the name on my ESO account info.

So why can't I change the cardholder name to his...? I had to change my actual ESO account info to his name for it to change the cardholder's name, since that's something I cannot change when entering payment info. Then when I went back to enter card info, it started saying there was an issue with my payment when I clicked the card type (ie Visa/Mastercard). Without ever entering the actual card info.

Can't say I've ever seen that... Usually account info is totally separate from billing/payment info... Love the hassle.

Stop messing with payment info! I didn't edit anything since purchase and it went through just fine I got charge pre auth in the very beginning and yesterday I got charged my monthly sub once. No down time no hassle.

Is Felix a Zenimax employee or agent. I find the responses to this and my post very troubling.

I make the point this would never happen with Blizzard.

I also make the point that while the money has been taken illegally - No Contract performance - No consideration provided. I will be required to contact my bank - lodge a Chargeback request - renew my cards so that Zen doesnt do it again and then after 14 days I will get my money back

This is preferably then the time it will take Zen to rectify their issue (never)

Everyone accuses me of being a corporate shill geez

Stratti

felixgamingx1 wrote: »

ss.ioannidisnrb18_ESO wrote: »

felixgamingx1 wrote: »

magic_is_might wrote: »

Okay, my boyfriend tried to pay for my monthly subscription. His card name will obviously have a different name on it than the name on my ESO account info.

So why can't I change the cardholder name to his...? I had to change my actual ESO account info to his name for it to change the cardholder's name, since that's something I cannot change when entering payment info. Then when I went back to enter card info, it started saying there was an issue with my payment when I clicked the card type (ie Visa/Mastercard). Without ever entering the actual card info.

Can't say I've ever seen that... Usually account info is totally separate from billing/payment info... Love the hassle.

Stop messing with payment info! I didn't edit anything since purchase and it went through just fine I got charge pre auth in the very beginning and yesterday I got charged my monthly sub once. No down time no hassle.

Is Felix a Zenimax employee or agent. I find the responses to this and my post very troubling.

I make the point this would never happen with Blizzard.

I also make the point that while the money has been taken illegally - No Contract performance - No consideration provided. I will be required to contact my bank - lodge a Chargeback request - renew my cards so that Zen doesnt do it again and then after 14 days I will get my money back

This is preferably then the time it will take Zen to rectify their issue (never)

Everyone accuses me of being a corporate shill geez

No It was a legit question - you are being defensive to people and suggesting multiple solutions and I was unsure if you are part of staff or just a man on a mission to defend the indefensible.

I want to know the following - Should we try again
Or
Should we take the trouble of buying a game card.

While I know this will be sorted eventually I just want to play when I have the time to.

felixgamingx1

If you try again you'll simple lose another $15 until this issue is sorted out

Throren

Felix has popped up in almost all these threads trying to steer blame away from Zenimax's end despite dozens of people saying otherwise. I wouldn't be surprised if he was a Zenimax employee in disguise xD

Stratti

Really strange i think . I mean this thread is about people who didnt get their subscription renewed even though they payed for it.
I dont think Zen would appreciate someone goign 'fanboi' over payment malfunctions.

Oevaag_Bur

Getting subscription payment failed for some reason. Plenty on the card to cover 6 month sub. Same details as used to buy the game in the 1st place.

Does now seem to have taken money off my card still no sub that i can see though