Wont let me resubscribe

Saihung423

wow.

Unsettling.

Leeta

Well its been 4 hours now where i havent been able to play and not due to maintenance which is a completely different story and then i could accept this but wow... I never experienced this before, ive been charged but cant play. I dont know if i should laugh or cry Didnt they do the auth check to not have complications like this when it was time to actyually subscribe?

crush83

I really want to resubscribe to the game, but I'm not going to until I find out that this mess is handled.

Is everyone who resubscribes being met with this?

feniks31_ESO

you'd better buy a time card...

Tuhbaneb16_ESO2

I do not have access to my account is locked so-called lack of provision. My bank reported that my account has sufficient provision thank you in advance.

webmastereb17_ESO5

.

Omniphonic

take it as an indisputable sign those of us predicting that this game is going f2p might not actually be trolls...

Tuhbaneb16_ESO2

Can we at least have access to our account to pay because I did not access my account profile to change the mode of payment it will be much easier I think.

michaelpatrickjonesnub18_ESO

Game is a mess. On all fronts.

Tuhbaneb16_ESO2

I found the problem on my paypal payment, the rate has been canceled by you and I want to know why this cancellation on your part.

Click here to set up your renewal." My ID Folky
reference code is: 140509-019251.

ruzlb16_ESO

Weirdly, I managed to sort mine out by switching to a 1-month sub plan (was going for 6 month), and adding 'Mr' in front of my name (as it is on my card). That went through no trouble and now I'm back in-game... dunno if that's helpful for anyone, but it worked for me.

crush83

ruzlb16_ESO wrote: »

Weirdly, I managed to sort mine out by switching to a 1-month sub plan (was going for 6 month), and adding 'Mr' in front of my name (as it is on my card). That went through no trouble and now I'm back in-game... dunno if that's helpful for anyone, but it worked for me.

Were you charged for your unsuccessful attempts? If so, have you been recredited for those charges yet?

Nmigaz

Having the same problem here, getting a "Transaction Receipt" for 0 € and then a notification of Transaction Receipt Status: DECLINED

felixgamingx1

The address and name on the card need to match exactly the same psn gave me hell one time over second and 2nd

aragornis

ppl behind this game know how to make a GREAT game! And thats all they know! And for MMO to be great you need a lot more, unfortunately they failed at stupid things...

Willow

ruzlb16_ESO wrote: »

Weirdly, I managed to sort mine out by switching to a 1-month sub plan (was going for 6 month), and adding 'Mr' in front of my name (as it is on my card). That went through no trouble and now I'm back in-game... dunno if that's helpful for anyone, but it worked for me.

Has anyone here had their funds refused that were here a month ago and had there funds held for so many days?

Ohioastro

A straight credit card renewal had no problems, so this is probably tied to issues with other payment methods.

Draconiuos

neocomab16_ESO wrote: »

Loxy37 wrote: »

Just amazing how people have all this wisdom when they don't have an issue. I would love to see you if you couldn't play! Perhaps instead of being so arrogant, perhaps you should put yourself in other shoes for once, its called Empathy!

My guess is that people who mock those who have trouble with payments dont have these problems because they didnt sub in the first place. Take me for example. I laugh about that fact and dont have the ttrouble because I didnt subscribe.

Funny how you didn't read what was actually wrote. I never said I didn't believe people were having issues. I just thought it was weird someone would try four times before they would stop throwing money at a problem. I might have this issue when my free time is up, but I still have a day or two left. You can call me what you want, but the fact I don't believe everything that seems odd to me that is posted doesn't make me a troll.

GossiTheDog

Ohioastro wrote: »

A straight credit card renewal had no problems, so this is probably tied to issues with other payment methods.

It's intermittent. I paid via a Paypal subscription, and had no problems. Other people are finding their Paypal subscription being accepted, but then declined.

You can call me what you want, but the fact I don't believe everything that seems odd to me that is posted doesn't make me a troll.

You came into the topic where somebody was upset and called the OP an idiot several times. Do that in real life and see how people respond @Draconiuos.

Draconiuos

GossiTheDog wrote: »

Ohioastro wrote: »

A straight credit card renewal had no problems, so this is probably tied to issues with other payment methods.

It's intermittent. I paid via a Paypal subscription, and had no problems. Other people are finding their Paypal subscription being accepted, but then declined.

You can call me what you want, but the fact I don't believe everything that seems odd to me that is posted doesn't make me a troll.

You came into the topic where somebody was upset and called the OP an idiot several times. Do that in real life and see how people respond @Draconiuos.

No what, I am just going to leave it be. Believe what you want. I never called the op an idiot, but I will not repeat what I did say. I apologize to anyone that feels I thought they weren't having an issue. I honestly believed from the start people were having issues, but I found OPs post hard to believe.

Lammashta

Same here. I have more than enough money in my account and a recurring subscription. This is completely absurd.

ruzlb16_ESO

crush83 wrote: »

Were you charged for your unsuccessful attempts? If so, have you been recredited for those charges yet?

Yes, I was charged for both unsuccessful attempts, and no, I don't have the money back yet - but ZOS haven't got it either. I've called my bank and checked on this.
Basically, it seems like ZOS's payment system won't take the payment unless their copy of your card details EXACTLY matches the card - right down to if you used a short version of your name, or if you have 'Mr' or 'Mrs' at the front. However, it doesn't void the payment when it does this - so Visa or Mastercard or whatever are legally required to keep the money 'available' for ZOS to collect until they do so, so it can't come back to you either. The details provided are correct enoguh for your bank to put the money up (since most banks don't need the 'Mr', or will accept 'Bob' instead of 'Robert', or don't care if you include your middle name etc), but isn't correct enough for ZOS to collect it. So the money gets stuck in limbo for a week or more.
Zos say they can't do anything about it, which is probably true - the payments have been declined by their system, and they can't refund it because they haven't got it. But their system hasn't told the bank that it's void, so the bank can't give it back either.

NordJitsu

Loxy37 wrote: »

Yeah mate. I don't even have to type anything...

Followed by lots and lots of words.

matteofontana2010b16_ESO

k today i got the same issue, apply subcription, received the mail to confirm it, and after that receive the mail with "Subscription Payment Failed", i've tryed with paypal too but got same issue, now i've lost my money and can't play...i've open a ticket (140511-041844) i hope they can resolve that, but for now i don't try to subscrive anymore at least till the problem was fixed

Hypocrisy

Also have the same problem. My 180day playtime was supposed to be activated on may 11,2014 and I received a email that the subscription payment failed and was declined. I tried changing payment method to three month one and again six month, same thing happend again. I went to my bank and saw that i was charged three times 2x€65.94 and 1x €35.97. I opened a ticket reference code is: 140512-020210 plz resolve this issue.

Shillen

I'm glad my sub isn't up for another few days. Hopefully they get this sorted out quickly.

GreySix

shunex wrote: »

you think im lying? how bloody dare you the reason i tried 4 times i was trying different payment methods thinking it was something wrong on my end... dont be coming on here and accusing me of lying. and saying *** like someone needs to teach me how to manage my money *** off.

Ah, now that made my morning.

By the way, when it comes to cursing folks out, Americans are the worst of the English-speakers at the practice.

Once heard a British Sergeant Major rip into one of his soldiers for five minutes straight, never using the same profane word twice.

james.shaw2305b16_ESO

Same issue here for me - it has charged me and taken the funds but not able to play, sad times - Please ZOS fix this for me

nez

I wanted to sell llama to get few more month of subscription but then eagle attacked me on the way to market, its ZOS doing!

Wolfborn

nez wrote: »

I wanted to sell llama to get few more month of subscription but then eagle attacked me on the way to market, its ZOS doing!

Not be rude but I hope you are selling that lama to pay for some plastic surgery, you need it