Wont let me resubscribe

crush83

Loxy37 wrote: »

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crush83 wrote: »

Loxy37 wrote: »

Draconiuos wrote: »

empu0323b16_ESO wrote: »

Not sure what you're trying to say, we are making this up ?

Nope, I believe you guys might be having issues with making a payment, but coming into the forums saying you tried four time before realizing something was wrong seems far fetched. Either the OP needs someone to teach him how to manage his money, or he is lying to make his situation seem worse than it is.

Just amazing how people have all this wisdom when they don't have an issue. I would love to see you if you couldn't play! Perhaps instead of being so arrogant, perhaps you should put yourself in other shoes for once, its called Empathy!

He's just a troll and you're feeding him. He'll come back with some arrogant, snarkey response, and then other trolls will praise him. The Internet is full of keyboard warriors looking for a self-esteem boost that they can't obtain in real life.

Yeah I know. Don't normally rise too it but I'm not in the best mood. Thankfully the mods have deleted their troll posts.

I've learned the best thing you can do is flag and ignore them and just move on. Otherwise, they attack you relentlessly. Take a look at the troll who attacked my profile wall if you want to see an example of what happens if you waste your time fighting back. It's kind of funny. These trolls have no life.

felixgamingx1

I thought most of subs are coming out the bank tomorrow or Monday due to 5 day grace. I don't think your problem is high volume of transactions.

Loxy37

neocomab16_ESO wrote: »

lol it's getting better and better.

Can someone name at least one thing that is working as intended?

Their Bank Accounts! Bet they are all off on Holiday now!

imilkyourface

Hey could we please post how they sorted this issue out on this thread? I don't even know if i have a ticket or not. I don't wanna be screaming out for a ticket on here neither.

midiankomidian

I have just submitted a ticket because my payment was declined. Hopefully it will be resolved soon and we will get some official statement on this problem. I am glad that I found out I am not the only one having the issue

Loxy37

imilkyourface wrote: »

Hey could we please post how they sorted this issue out on this thread? I don't even know if i have a ticket or not. I don't wanna be screaming out for a ticket on here neither.

Ive just checked back and mod ZOS_HugoP has set up ticket for a few but It appears that not for you. Perhaps he will see this and set one up for you. If not then I would set up a ticket yourself.

Xfan

I'm having the same issue!!! I've contacted customer support, then i've got an email with questions about my card number and my secret question and since then i haven't heard anything(i've sent them all they've asked) ... My account is still disabled and this sucks so hard i can't ever explain it ... With the speed and competence on this company i expect to be able to play the game somewhere around next year ....

shunex

id just like them to do a temp fix untill this is sorted like giving all subs that are up 24hours gameplay untill this can be sorted

crush83

The scary thing is that people could potentially be declined many, many times without realizing that each time was deducting from their bank account.

Not everyone has a lot of disposable income, so that could mean that some people find themselves in a situation where they don't have money for gas, food, bills...depending upon ZOS to refund their money. I pray that happens to no one, but likely, it will be too late by the time they find this thread.

ZOS can you get up a warning about the declined payments on your payment portal right away?

k4lun4nub19_ESO

I would say that if their billing system is broken, then they should stop charging people as this is real money and taking it while providing no service as promised can actually be considered a crime, which they can get sued for. That is a glitch that should be corrected asap and should be dealt with much faster then "a few days" especially as it seems to be affecting so many people.

Flayedalive

I believe what most of you are experiencing (especially those that tried multiple time) is called Authorisation Hold (you can look it up on wiki.

Essentially your card checks you have enough funds in your account when you order through chip and pin or online. These funds get put on hold and await an aufhorisation code from the seller confirming the transaction has been successful. As they have not been successful no money will be taken and your funds usually appear back in your account within a few days (depends on credit card company and/or bank). There is nothing Zenimax can do to speed up the process of getting your money back, unless they contact your bank right after the transaction failed and for online purchases that is not possible.

Hope this helps.

Xfan

My bank says that the money are blocked and they are "waiting" for the seller to get them ... how that is my fault i have no clue... On my bank account i have almost double the sum required for the payment ...

k4lun4nub19_ESO

From what I have heard though for some people who this has happened a bit earlier to, the money did go through.

Xfan

@k4lun4nub19_ESO‌ Do you know how many days after the initial payment was made? If they fail to fix this for me and i'm unable to play during the weekend i'll just call my bank to cancel my payment and i'll just stop dealing with all the *** with this game. Enough is enough!

k4lun4nub19_ESO

I think it can be different for every bank, but generally it is 3-5 days. I think that once it is in limbo you have to wait on them, it is no longer in your account at this point.

imilkyourface

5 hr's. No answer besides the ticket giving out on here in which i was shunned. Still nailing it/10

Kenwyn

Hia all

The same thing happened to me as well.

Money from bank account gone. On paypal it says:
"Canceled The seller canceled this payment, and the money has been returned to your account."
And i recieved an email from ZOS saying my subscription payment failed.

So i contacted support (ticket nr.: 140509-006977 ), got email from them like 5 minutes later, asking for account security password, followed by 3 hrs of silence...

Issue this serous should have been handled ASAP, and they should have AT LEAST contacted us about the issue and that they are aware of it, instead of silence. Technical / legislative problems i can undrestand, but not the lack of communication.

I hope they solve this soon.

Tandor

Payment has been declined on my sub too.

EDIT: Now gone through.

neocomab16_ESO

Loxy37 wrote: »

Just amazing how people have all this wisdom when they don't have an issue. I would love to see you if you couldn't play! Perhaps instead of being so arrogant, perhaps you should put yourself in other shoes for once, its called Empathy!

My guess is that people who mock those who have trouble with payments dont have these problems because they didnt sub in the first place. Take me for example. I laugh about that fact and dont have the ttrouble because I didnt subscribe.

k4lun4nub19_ESO

I am thinking after this that this is the route I am going to go, I obviously can not trust them with billing things correctly. This is the first MMO I have heard of that has even had a problem like this. Not a good sign for its future health and well being. For those of you waiting, we have to wait for the billing department to work on the issue, they are aware of the problem (although they did not seem aware of how big the problem was becoming) and we have to wait for their "specialized" team to get back to us. I finally got through to someone on the phone, so we are going to have to wait for who knows how long, let us hope they resolve bugs in their billing system faster then they resolve bugs in their game.

Sabbatus

I am having the same problem. I have submitted a ticket to customer support, it said I'd receive a call back in "under a minute" but I have yet to receive anything.

The thing is I only had enough left on the card for one transaction, it won't have more money on it until I get paid on the 20th. If your system is trying to put a hold on 14.99 and then bill me again for 14.99 until that hold is reversed, not only are you denying me game time but you're also screwing up my bank account. Not cool.

Can someone please contact me about this ASAP? I'd really like to play today. This is about the last straw for me on this game, I can tolerate some of the in-game bugs but even the girl who came to my door to sell girl scout cookies was able to process a credit card payment without too much trouble.

Leeta

Yea same problem here. They actually took the money and its not just a auth check. I have a special card for my game accounts which i transfer money to for my subs and i transfered 115sek (swedish crowns) just before subbing and the 109sek for subscription has been withdrawn. I sent a ticket and got a response quite fast about sending my last 4 digits but i doubt ill hear anything back anytime soon after reading this thread

ruzlb16_ESO

Same problem here - money debited from my account (seemingly twice in my case), but payment declined by Zenimax and can't access the game. I've submitted an email and am now waiting...

filc

same problem here

"The transaction was not authorized. Please check the provided information again or contact support at ... "

Info is correct, card is working, zenimax failed again.

crush83

Just when I was thinking about resubscribing, this happens...think I'll keep holding out. Soooo so many issues.

feniks31_ESO

same here! "Your game time has expired and your saved payment information could not be processed. Click here to set up your renewal." My ID Folky
reference code is: 140509-013416.

Jankstar

Draconiuos wrote: »

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shunex wrote: »

If you don't want to be called a fool, then don't act a fool in public. The first time they took money and didn't give me my goods I would have been calling them. It is not my fault you made a fool of yourself. I am sorry that I gave you the benefit of the doubt to think you weren't so foolish as to do what you claim you have done.

What are you a ZoS cs employee venting at people in the forums? Where is the mod in this thread.

ruzlb16_ESO

Submitted my ticket; within ten minutes customer service ring me. In general, it looks like they're figuring out the issue but haven't got a serious answer yet - I was advised that ZOS did not receive the money, even though it was debited, and to contact my bank (on hold with them atm).
I suggested to the guy in CS that it might be due to the lack of the usual authorization applet that usually appears when I use my card online. I figure that they try to take the payment, the bank does it's usual request for authorization details, and the ZOS payment software does nothing, leading to my bank failing the payment for them.
It's probably worth noting down your payment type and your bank in your ticket. I wouldn't be surprised if we find it's only Visa Debit cards being effected, or else all from one bank.
Overall tho, my experience with CS was prompt and helpful, so I'm not too annoyed about this. My experience with my bank, on the other hand, has so far consisted of being stuck on hold for 15 minutes, so less happy with them...

Brayton

Exactly the same as above. Subscription declined. Contacted customer support. Within a minute got an email saying they had tried to contact me by phone. As I am at home and haven't moved for the past hour, how that happened, I do not know. Asking me for the answer to my secret question without letting me know what the question was is extremely unhelpful. I don't remember every secret question I use as there are many. First time since joining this game that I have been really disappointed. No mods on this post makes me very suspicious...

felixgamingx1

Xfan wrote: »

I'm having the same issue!!! I've contacted customer support, then i've got an email with questions about my card number and my secret question and since then i haven't heard anything(i've sent them all they've asked) ... My account is still disabled and this sucks so hard i can't ever explain it ... With the speed and competence on this company i expect to be able to play the game somewhere around next year ....

You're all being punished for unsubbing
Now ZOS is like hahahah look at these humans full of regret.