Restoring Missing Bank Slots/Items & Skill Points

mhmfrogub17_ESO

I would like to know why the heck they aren't providing updates as to what is being done to correct this problem.

It's now been 2 weeks that I opened a ticket (140410-002103) about my missing bank slots and still they haven't done crap to restore or compensate the loss.

I tried to call the yesterday and was put on hold for a dang hour before I finally gave up and asked for a call back...which they haven't done either.

Since I'm tired to trying to get them to do something other than sit on their rears and do nothing, I went ahead an filed a complaint with the BBB against them. I suggest others do the same.

GuntherMT

So I responded to my ticket about the reimbursement of my lost stuff (original ticket now about two weeks old), and I got a response after two days, asking me to give them information to validate I was the account holder.

I responded to that request, and it's now been another two days without any acknowledgment or action. This is some of the worst CS I've ever experienced.

I really like this game, and would like to continue playing it, but I'm really getting irritated about this dumb issue that should be fairly simple to deal with. On top of all the progression blocking bugs, this (poor CS) is going to be a deciding factor on my continued presence in ESO.

Next week I'll be out of town on a business trip, and when I return I'll have 3 days left before the end of the included time.

If this hasn't been resolved by that point I will not be subscribing, and I will be requesting a refund (purchased direct from Zenimax).

Get a new CS firm Zenimax.

adec12b14_ESO

Sent in another ticket since I haven't gotten any reply when I replied to CS last email to me. This is getting outta hand and I love the game will not let this go much longer before I cancel my sub.

david_cornetteb16_ESO

Almost 3 weeks now. Still no compensation for the lost gold in bank upgrades i lost. That gold would be able to buy me a vamp bitte or a skill reset. But vamp skills don't work as i read and a lot of nightblade skills are broken so i dont suppose it matters that i reset skill points to take other broken skills.

Maybe i should cancel sub and come back in a few months if another game hasn't caught my attention by then. . .

shespawn13b14_ESO

I can't reply to my e-mail due to Spamhaus issue so I hope posting in here keeps my tickets from being "resolved".

The reply I cannot send:

No my issue has not been resolved. When my bank disappeared I had 90 bank slots and my bank was at capacity. There was also 200 gold in the bank. When my bank was restored I had 56 items and no gold or expansion slots. I am still missing 30 bank slots, 200 gold and whatever items were in those 30 slots. I made an approximate guess as to the time the bank disappeared based on when I thought I logged into Stares-at-walls, please do not use this time as exact.

Helping you is our passion!

We will assume your issue has been resolved if we do not hear from you within 168 hours (7 days).

If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!
Subject
At approximately 3:15 CST I logged out of one character and logged in with another. I not

Response By Email (Candice) (04/22/2014 02:07 PM)
Greetings Traveler,
So That I could make sure that we've helped you in every possible, you do have your bank.
Has your issue been resolved.

Thank you for your continued interest and support!

Warm Regards,
Candie
The Elder Scrolls Online Team
Customer By CSS Email () (04/20/2014 04:18 PM)
I was using my avatar Stares-at-walls when I noticed the new mail and discovered my bank glitch.

Thank you.

On Apr 20, 2014, at 1:54 PM, "ESO English Support" <ESO_Help@helpmail.elderscrollsonline.com> wrote:


Response By Email (Billy) (04/20/2014 02:54 PM)
Greetings Adventurer,

We raise the Spine of Friendship to you and hope that all is well with you in the Earth Realm. The River is Vast with many paths but those of us who dedicate our lives to reading its mysteries are confident that we shall guide you safely through the murky waters. We have read you issue over and are positively overjoyed that resolution has been granted on some level however to complete the process and be able to restore your gold and provide compensation for lost items, we must ask you this:
Which avatar in our realm did you notice this event occurred on?
With the name of the Avatar we may begin to calculate the compensation you will receive.

We eagerly await your words,
Your Argonian Friends on the Elder Scrolls Online Team
Customer By CSS Email (04/18/2014 06:10 PM)
I did mention I got my bank back, but I have realized that my bank was almost full at 90 slots, I have less than 60 now and 4 open slots. So I lost at least 30 items, and all my gold is still missing

new ticket 140418-051461


On Apr 17, 2014, at 4:25 PM, ESO English Support <ESO_Help@helpmail.elderscrollsonline.com> wrote:


Customer By CSS Email (04/17/2014 11:33 PM)
I received my items back, but not my bank space, or my missing gold. I had expanded my bank to 90 slots and I had 200 gold.

Please restore my missing gold and either restore my bank slots or refund the gold it cost to expand it.


On Apr 17, 2014, at 4:25 PM, ESO English Support <ESO_Help@helpmail.elderscrollsonline.com> wrote:


Response By Email (Joao) (04/17/2014 05:25 PM)
Greetings Friend!

Thank you for contacting The elder Scrolls Online Customer Support with your issue, I will be forwarding your issue to a specialized team, so that it may be solved faster and more efficiently.

Be assured it will be solved as soon as possible.

João
The Elder Scrolls Online Customer Support Team

Question Reference # 140417-098731
Date Created: 04/17/2014 05:23 PM
Date Last Updated: 04/22/2014 02:07 PM
Status: Solved

Celuwen

I've been waiting for over two weeks for any update on this issue. I understand you guys are utterly slammed atm, but I'd like some sort of recognition that my ticket isn't just lost in the matrix. I have had no response since my ticket was marked as solved and I've tried to reply to the support message but get this response:

"I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message."

I love this game, but the Customer Support is truly awful. It feels as though unless you are aggressively prodding the CS team, you're ignored.

ETA: My ticket number is: 140409-037459

adec12b14_ESO

Well got my gold and was happy with what I got. Sent in another ticket earlier today and within a couple of hours the gold arrived.

Deutonus

So the duplicate items from the bug, are we allowed to keep those or what? I can't bank the containers for them, so should I open them or delete them?

shespawn13b14_ESO

THANK YOU ZOS! I posted on here because I couldn't reply to mail and I submit a ticket through the online portal. I had compensation for my bank slots returned promptly. I didn't get my 200 gold or 30 missing items back, but I am still SUPER happy. I wanted my expansion back the most out of anything.

Spryt

Still missing bank slots. Ticket 140418-018241

hariel.marco88b16_ESO

Still missing slots and gold too : Ticket: 140406-049943

Asha_Veor

[Incident: 140418-017367]‏

Unresolved, Has been updated by Me twice without any reply from support, Has reached its supposed arbitrary time limit.

Edit* It has now been two weeks, with no reply from support on the above mentioned ticket

Tomster

Deutonus wrote: »

So the duplicate items from the bug, are we allowed to keep those or what? I can't bank the containers for them, so should I open them or delete them?

@ZOS_GinaBruno I would like to know this aswell. I read that accounts are being banned due to item duping for taking them and moving them to an alt, is this true? What should we do about these duplicate mails and/or containers/maps/pets in inventory if you know which one is which?

Brixt

Tomster wrote: »

Deutonus wrote: »

So the duplicate items from the bug, are we allowed to keep those or what? I can't bank the containers for them, so should I open them or delete them?

@ZOS_GinaBruno I would like to know this aswell. I read that accounts are being banned due to item duping for taking them and moving them to an alt, is this true? What should we do about these duplicate mails and/or containers/maps/pets in inventory if you know which one is which?

This has been answered. See post http://forums.elderscrollsonline.com/discussion/comment/682905/#Comment_682905

According to Gina, no one will be banned for keeping them.

Tomster

Brixt wrote: »

Tomster wrote: »

Deutonus wrote: »

So the duplicate items from the bug, are we allowed to keep those or what? I can't bank the containers for them, so should I open them or delete them?

@ZOS_GinaBruno I would like to know this aswell. I read that accounts are being banned due to item duping for taking them and moving them to an alt, is this true? What should we do about these duplicate mails and/or containers/maps/pets in inventory if you know which one is which?

This has been answered. See post http://forums.elderscrollsonline.com/discussion/comment/682905/#Comment_682905

According to Gina, no one will be banned for keeping them.

Ok, thanks. Sorry, must have missed that one.

dynamite7673b14_ESO

My opinion is that pets shouldn't count as inventory and every character created should get them. The maps on the other hand aren't worth very much so whatever.

I want the satisfaction I'm seeing from many people that have already received their compensation, not the response I received.

My ticket number:
140424-037​189
140421-022​350

Ryvucz

Missing gold, items and bank slots still.

# 140412-018012

ajmckelveyub17_ESO

Received reimbursement today for the gold I had lost as well as the upgrades plus just a little more. Hang in there, they are getting through them!

khabaamb16_ESO

Here is what has happened to me:

Lost 40 slots and just over 80k gold.
I submit ticket.
CSR Response: We are looking into this, your items and bank slots will be restored.
Email back and forth explaining none of my items went missing (they got forced into my bags) but money has.
CSR Response: We are sorry for your loss. Here is 55k gold to compensate you.
I explain that 55k gold is not enough to buy 40 bank slots and 80K.
I get escalated to a higher tier.
CSR Response: What is the answer to your secret question.
Email back and forth
CSR Response: Here is 55k gold to compensate you.
HOWEVER: They replace my (just over) 97k in my bags with 55k gold! I logged in after receiving the email to find all my gold missing and exactly 55K gold in my inventory bag.
Before i even got to send a response i got yet another CSR response saying this: "We have reviewed our records of your banking activity with us and are unable to verify your claim of having purchased additional bank slots". This is from the same CSR team member who sent me compensation but took away all my remaining gold. This has to be a joke.

I am completely and utterly shocked and have yet to experience a customer service team this inept. Are you serious about treating people like this? We are already frustrated, not to mention the ridiculous time sink we have had to go through creating mules, sending in game mails to our mates (please return etc) and having to deal with our space issue. And then this is how you deal with our bugs? How hard is it to: Look at a our activity, verify our stories and RESTORE THE MISSING ITEMS/BANKSLOTS/MONEY THERE AND THEN. Enough with the emails. Im not here to make friends with you, im here to have a good experience playing a game.

Im now missing 127k gold (roughly 80k +97k -55K from the first compensation) and 40 bank slots. Sort it out.

Matfido

Just got my gold back and compensation for bank slot reset looks like they just going through all the tickets right now:)

Primaxx

Problem still not fixed for me, been waiting weeks now.

Question Reference # 140413-135959

Date Created: 04/13/2014 08:25 PM
Date Last Updated: 04/13/2014 08:44 PM
Status: Solved

Iarao

i have been made whole. i was given enough gold to cover rebuying the bank slots and the gold i had in the bank. i signed on to my main today, and i had been given a skillpoint reset with an appropriate number of points to respend. i will just suck up the lost time and the fact that a friend i met here is now 20 levels above me but overall, this fiasco was resolved for me and i will keep my subscription. ty zos, but PLEASE learn from this and get that cs act together.

Lone_Wanderer

Been waiting for them to resolve the issue for over 2 weeks now. I got a few replies, some useful (them working on it, escalating the ticket), others not so much(denying the problem or that it happened to me). Hoping it gets resolved this week.

Arsvita

Yes, it has been a looooong while since I lost all the items in my bank. No extra bank slots, just 60/60 items, but my Rings of Mara and Mudcrab were in there when it went PooF.

Had to send in a paste/copy in another thread on the 22nd or 23rd because the same as above, mail delivery failure, stopped it dead at the door.

So five days? A week? 24 days and counting, may you have better luck.

Helping you is our passion!

Response By Email (Wilson) (04/22/2014 08:11 AM)
Hello ,

Can you tell me if any items were also missing from any characters? Also please tell me which imperial items are missing. I do have the pledge of mara is one.

Thank you,
Willson
Elder Scrolls Online Support team

Response By Email (Rita) (04/11/2014 05:39 AM)
Greetings,!

First of all, I apologise for taking so long. I understand how frustrating it is to lose items all of a sudden, and losing the whole bank is quite at the edge of toleration. We're grateful for your patience, and I can't help but ask you for some more, while we're still looking into this issue.
We'll get back to you as soon as we have news!

Once again, I'm really sorry for the inconvenience!
Thank you for your patience and understanding!

Peace be to you and Tamriel,
The Elder Scrolls Online Team
Customer By CSS Email () (04/10/2014 07:18 PM)


On Wed, Apr 2, 2014 at 11:50 PM, ESO English Support <ESO_Help@helpmail.elderscrollsonline.com> wrote:


Response By Email (Davon) (04/03/2014 12:50 AM)
Our soothsayers have determined that the minions of Molag Bal have unjustly relieved you of some of your hard-won possessions.
The mages in charge of our wards of protection are deeply sorry for this oversight. They wish to assure you that they have identified each and every adventurer who lost items, as well as each and every item that was lost.
This state of affairs will not stand! Our mages are busily summoning the missing items back from Molag Bal’s vaults in Coldharbor. As quickly as they can retrieve them, we will dispatch our trusted and honorable Gamemasters to return your goods to you.
Keep an eye on your in-game mailbox, as your items shall be returned to you as soon as they become available.


Response By Email (Greg) (04/02/2014 06:37 PM)
Greetings Adventurer!
Thank you for contacting the ESO team!

It seems your bank might've been hit by a skilled Khajiit thief. No worries we have the Fighters Guild's most skilled worriers out looking for this Khajiit thief!
With that said I will set up a ticket to have this issue further looked into. You will receive an email upon correcting this issue. I apologize for the inconvenience and keep an eye out for our email.

You can find more information about The Elder Scrolls Online on our website and social channels (Facebook, Twitter, and Google+).

Thank you for your continued interest and support!

Warm Regards,
The Elder Scrolls Online Team
Question Reference # 140402-027668

Date Created: 04/02/2014 05:38 PM
Date Last Updated: 04/22/2014 08:11 AM
Status: Customer Reply Required

Brydion

The problem with my missing bank slots has still not been resolved.

Question Reference # 140412-111841

Date Created: 04/12/2014

Firesnakearies

Yay, they finally fixed me up! Only took 11 days, and three tickets submitted, which really could have been worse.

They gave me 26k gold, which is great since my losses were really only around 6k or so. Generous!

Thanks ESO support! I'm fully satisfied with the resolution of my issue.

Mabh

Received my compensation for lost bank slots today (I got the bank bug 2.5 weeks ago). I sent another email to ZOS' CS today and the problem was fixed in under an hour.

Beast

Hit by the bank bug on April 1st and again on April 16th. My brother was hit on April 15th. Neither of us have received compensation after putting in tickets to cs and posting in the correct threads. We have both officially cancelled our accounts.

Mine - [Incident: 140417-002406]
Brother's - [Incident: 140415-050930]

ELDER SCROLLS ONLINE
Member Since August 14, 2013
ACCOUNT STATUS
Active - Cancelled

Starforsaken

Still nothing for me after more than 2 weeks. Can't reply to the support tickets because of the mail bugs.

Did you guys receive an email confirming it was solved, or a in-game message about it with the gold included? Or do I have to continue loading every character everyday to check if the gold is there?

I haven't played much since I got hit by the bug, managing the inventory is too frustrating. That means I lost more than half of my included 30 days.

This fiasco pretty much ruined the game for me. Unless something incredible happens before the end of the weekend, I'm out. I've already paid too much for this.

tlainya_ESO

I got my compensation today after opening a new ticket through the website. I referenced my previous 2 tickets as well as the fact that replying to the previous ticket hadn't worked. I hope everyone else gets their tickets resolved soon. the manage my inventory minigame is really not fun.