Edited by sahib on April 11, 2014 8:25PM
I try to be patient with your company, I really do. I was waiting since launch for a response from your CSR regarding a double charge on my card. It took several emails for one of them to contact me and inform me that they have processed a refund for one of the charges. Fine - money still hasn't been returned but at least I'm getting there.
Then, just a minute after the email from CSR I get hit with this:
I go to my account page, and - suprise, suprise - my 30-day game period is gone:
So, as it stands now, money for the double charge still haven't been returned to my account, and additionally I'm locked out of the game, during my 30-day FREE period.
I was really polite in all my dealings with your support, I realize this is a busy time for you, but enough is enough! This is a breach of contract and it's the kind of *** I'm no longer able to tolerate. I don't want to wait another week for a response to this issue, I expect this resolved quickly and my game time restored or I will be forced to report all your card activity as fraudulent to my bank.
I'm done waiting. Fix it or I'm done with your game.