[Solved] Subscription expired? Really Zenimax? Really?

sahib

I try to be patient with your company, I really do. I was waiting since launch for a response from your CSR regarding a double charge on my card. It took several emails for one of them to contact me and inform me that they have processed a refund for one of the charges. Fine - money still hasn't been returned but at least I'm getting there.

Then, just a minute after the email from CSR I get hit with this:



I go to my account page, and - suprise, suprise - my 30-day game period is gone:



So, as it stands now, money for the double charge still haven't been returned to my account, and additionally I'm locked out of the game, during my 30-day FREE period.

I was really polite in all my dealings with your support, I realize this is a busy time for you, but enough is enough! This is a breach of contract and it's the kind of *** I'm no longer able to tolerate. I don't want to wait another week for a response to this issue, I expect this resolved quickly and my game time restored or I will be forced to report all your card activity as fraudulent to my bank.

I'm done waiting. Fix it or I'm done with your game.

CrimsonThomas

This just keeps getting worse and worse, doesn't it?

Soraellion

That's... painful.

sahib

It actually gets worse...

Arawn

[text removed]

CrimsonThomas

sahib wrote: »

It actually gets worse...

Wow.

"We feel pretty strongly about the support we're going to have for the game and what you're going to get for those dollars," - Vice President of PR, Pete Hines


Now what's wrong with this picture...

sahib

@‌Arawn
Mate, I was already playing this whole last week. I've got the Digital Standard Edition and the upgrade to Imperial...

Arawn

Ah ok sorry didn't see it.

CrimsonThomas

I'm so sorry, Sahib. That's just...abysmal. There are no words.

So, about all of that "support we're going to have for the game..." that is meant to justify the price and monthly fee...when is that going to start happening?

Fenbrae

I'm starting to believe that Molag Bal is throwing a spanner in the works.

Tiqwah1984

oh my ... they failed so much in everything at the moment....
well, it could be a good game. But with this kind of support they maybe allrdy lost to many who would subscribe more then a month.

im also not sure if i will subscribe it after the free month. i cant even play at the moment. and i have a 90 day Abo ...i like the Game but the with this support? no thx...

AngryNord

Put this on Reddit. And e-mail it to iGN, MMORPG and the other gaming sites.

asiosh

This is... omg i have no words for this

Glissando

It's some error on their side which will most likely be fixed,it sucks that it happened though.

Pinkenbah

blink

Loxy37

Fenbrae wrote: »

I'm starting to believe that Molag Bal is throwing a spanner in the works.

I think Sheogarth would be a better candidate!

Hope you get sorted soon OP.

sahib

Glissando wrote: »

It's some error on their side which will most likely be fixed,it sucks that it happened though.

Sure it's some error on their end, but I'm loosing hope for a quick resolution, as the CS rep told me "I apologize about that, on our end, everything looks ok.".

Sad thing is, I really like this game...

KerinKor

This stinks of a slightly similar experience I had where I lost the gold in my bank, but not items, but also re-received my pre-order and beta-gift items in the mail (there are two sets now) and also I lost the ability to skip the Coldharbour tutorial.

All that seemed to me that somewhere the game thought the account hadn't been played, though thankfully my sub. info is still there.

tipper709ub17_ESO

I hope they aren't using live accounts to train new customer service reps. We know they need them. The reason I suspect that is because someone had to have been into your account on their side and there would be a lot more from a glitch. I hope they can solve this soon for you. Thats simply rotten

ElSlayer

I recognize God of Schemes in action.

Mustaklaki

Eck... this support staff is horrid.

tokyov

incompetence.

alexakimballb14_ESO

THIS HAPPENED TO ME. Except they charged me five times. They refunded everything and I had to buy it again. But it took a week for the refund to go through. Support took forever to contact me. I was like helloooo now I can't pay my rent.

Opirasb16_ESO

Good game,
Worst support for any mmo ever made that i have come in contact with.
And that is quite a few.

Personally I'm waiting to even get a response to a ticket that i made 6 days ago.

Dyros

As someone who can't even get the initial game download to speed up beyond 300kb/sec, going back and forth with tech support, and having a pretty common issue that's being woefully ignored, I feel your pain man.

Sounds to me like they need to completely rethink/re-hire their customer service team if they want to offer a fantastic MMO.

Wrymn

WoW if this is real, it is a fraud. If you have done something bad you would get banned, the thing that they have removed you subscription as well as your game in taking my breath.

Fransiscus

Pfffff iam really sorry for you

Ysne58

@ZOS_GinaBruno‌ and @ZOS_JessicaFolsom‌ -- could you have someone take a look at this one?

djodars

When you're not facing the issue yourself, this situation is actually pretty hilarious...

Could almost make a movie how a day can go from bad to worse :P

sahib

djodars wrote: »

When you're not facing the issue yourself, this situation is actually pretty hilarious...

Could almost make a movie how a day can go from bad to worse :P

I realize that

As an update, it seems I got to L2 support and we're making progress with my account. I'll write more once the matter's resolved (hopefully!).

Bluntski

I love how people blanket blame every CS staff member for a localized issued. So disingenuous.