!!!PLEASE PLEASE READ THIS IF HAVING LOGIN ERRORS OR NEED HELP SETTING UP SUB PLAN!!!

BigM

In today's world these companies need to do it this way because some people have a stop so they don't overdraft. Where a dollar would go thru and the 15 won't.

angh

Arunei wrote: »

YOU AREN'T PAYING FOR THE 30 DAYS NOW. You are merely providing information for the way you intend to pay for the recurring fee AFTER the 30 days has ended.

Sooo... I want to pay using game cards I will buy at GameStop. I'm not intend to use any form of electronic payment. Please tell me HOW to set up this without having to buy the game card for the 2nd month before I will play my first one.

Solarstorm

"Please tell me HOW to set up this without having to buy the game card for the 2nd month before I will play my first one"
And tell me honestly, why would you do that at this point?

Throxx

There is no link to setup payment in my account screen?

silverdragon0082b14_ESO

Arunei wrote: »

Every service with a recurring fee requires you put in valid billing information before you get the service. Free trials, such as Netflix, require this information before you get the free time.

No. You're not comparing apples to apples. We have already paid for our 30 days of game time, because it was included with the purchase of the game. It isn't a "free trial" like Netflix, where you don't pay anything up front and have to put in your billing information so you can be charged at the end of your trial. The 30 days of game time are part of a purchase that we already made, and we should have access to it without having to enter any kind of payment information.

Arunei

angh wrote: »

Sooo... I want to pay using game cards I will buy at GameStop. I'm not intend to use any form of electronic payment. Please tell me HOW to set up this without having to buy the game card for the 2nd month before I will play my first one.

Quoting something where directly after I said I'm not sure about people using game time cards makes it look like you failed to read the whole post, which is silly since that little bit you left out is literally the next statement after what you decided to quote.

That would most likely be a question for GS or customer support. I would imagine that if you do have to pay the 15 up-front for the card that you'd be reimbursed by customer support or billing.

Seeing as there's a header at the top of the forum now, I'd say the devs are lurking the forums. Try making a thread asking about this and see if you can get an answer, since as far as I know there hasn't been one for this issue.

Kemono

SUGESTION FOR ZENIMAX

@ZOS_AlanG - (sorry but from mods, i only remember your name)

PLEASE -add a sticky on all forums about this issue ASAP
It looks kind of silly that community is forced to do mods job(and i dont really think that forum mods are busy in customer support or bug fixing) -this thread is great, alot of props for @Arunei and @Zilyana
http://forums.elderscrollsonline.com/discussion/70062/how-to-fix-your-login-information-is-incorrect-problem-6-04-2014#latest

Tunapiano

My problem is i'm not getting any prompt to setup a Sub or a CC. i am on my account page and nowhere do i see any way to setup a sub. So until Zenimax calls me back i can't play.

Akuza

Accounting mechanics...hmmm i wonder how many people are going to say seeeeeeeeeeee ya..

ZOS_AlanG

Kemono wrote: »

PLEASE -add a sticky on all forums about this issue ASAP

A forum-wide message went up right after you posted this.

Arunei

silverdragon0082b14_ESO wrote: »

No. You're not comparing apples to apples. We have already paid for our 30 days of game time, because it was included with the purchase of the game. It isn't a "free trial" like Netflix, where you don't pay anything up front and have to put in your billing information so you can be charged at the end of your trial. The 30 days of game time are part of a purchase that we already made, and we should have access to it without having to enter any kind of payment information.

Blah, people are replying and I'm not seeing it until I make replies before...

I was using the Netflix thing as a reference, but in general every service that does a recurring fee asks for a valid payment option beforehand. I realize that we already paid for the game and it would make sense to make THAT the account we'd also use for our recurring fee. I'm just trying to explain why ZOS is asking for the payment information now and why authorization holds are happening.

throxxb14_ESO wrote: »

There is no link to setup payment in my account screen?

Tunapiano wrote: »

My problem is i'm not getting any prompt to setup a Sub or a CC. i am on my account page and nowhere do i see any way to setup a sub. So until Zenimax calls me back i can't play.

Did you guys get to your Account screens via the link on the login screen or from the Account button on this site? Did you get the physical copy or the digital copy?

Kemono wrote: »

SUGESTION FOR ZENIMAX

@ZOS_AlanG - (sorry but from mods, i only remember your name)

PLEASE -add a sticky on all forums about this issue ASAP
It looks kind of silly that community is forced to do mods job(and i dont really think that forum mods are busy in customer support or bug fixing) -this thread is great, alot of props for @Arunei and @Zilyana
http://forums.elderscrollsonline.com/discussion/70062/how-to-fix-your-login-information-is-incorrect-problem-6-04-2014#latest

Haha, thanks for the props. Just trying to help our fellow players since I know it can be frustrating.

class101

Tunapiano wrote: »

My problem is i'm not getting any prompt to setup a Sub or a CC. i am on my account page and nowhere do i see any way to setup a sub. So until Zenimax calls me back i can't play.

If you can't add a subscription, you don't own the game on the account you wish to bind a sub.

VonL

So, i use paysafe, how can i set this up? I can;t go out now to buy one!

ripchicken_b

Got through the queue, punched in my info, game on. Not a huge deal. Could have been done better but this might be the smoothest MMORPG launch of this size I've ever seen. Well done.

GreasedLizard

one_up wrote: »

I don't mind setting up payment method now, my issue is that it looks like I don't have a way to do so...

Same. Nothing in my account for subscription ...

https://account.elderscrollsonline.com/account/billing/billing-history

Although the CC authorization side of things sounds like its getting hammered too

Solarstorm

OK, wanted to add that I had to purchase the $15 recurring payment through paypal, but was reinstated my $15 from Zenimax. Total time to do this was a little over an hour due to the queue.

Melian

Akuza wrote: »

If you think that Gamers with skills in a PVP game want that then you need to go back to Carebear WOW....

Funny you'd say that, since everything you mentioned exists in WoW. Maybe you're the one who should go back to it.

macope64

@Arunei, I've tried accessing my account info from the launcher and straight through the web site since I got my physical copy on the 4th and it won't accept my codes or give me an option to subscribe. Without posting a screenshot on my account info page, it just shows that I beta access and early access. I just finally got back into my account from the launcher after an hour or more wait, still no option to subscribe. I give up, no access today for me, what a waste of time.

alarikub17_ESO

Arunei wrote: »

Ah, no. The option to set up a payment plan has been available for at least a day now. People could have already set those up; there was nothing forcing people to wait till today.

Problem is that the 30 days started ticking for the early access people when they did this but they had until this morning to do it. So if I had put in the information Friday I would have lost 2 days of my 30 free days.

Pinn

To be clear:

I assume there are two wait queues...

1. Accessing the website
2. Logging to actual account site to setup payment.

After reaching the website and entering my login credentials, I have been grinding for quite a while on "Waiting for account.elderscrolls...."

Are others experiencing this or am I bugging out?

Pinn

To answer my own question.
No. I refreshed my login (part 2) and got in right away.

Dankapotimus420

so... I log in to set up subscription, like their dam login screen says no way to add subscription, even worse, when I go to redeem my explorer pack it says I need ESO to claim it.. hmm.. I been playing for last week.. pretty sure I have ESO... and just a thought.. why do you need my CC a MONTH before I am supposed to start paying? planning on charging me early eh? money hungry lil bastages!! jokes on you.. it seems half the people in my situation cant do squat atm! ROFLMAO!!!!

Arunei

Solarstorm wrote: »

OK, wanted to add that I had to purchase the $15 recurring payment through paypal, but was reinstated my $15 from Zenimax. Total time to do this was a little over an hour due to the queue.

All right, so it seems I was right in guessing ZOS will reimburse you for methods of payment that actually require an up-front payment like game time cards and Paypal? That's really good to know and I hope the information gets posted somewhere with more visibility than this.

macope64 wrote: »

@Arunei, I've tried accessing my account info from the launcher and straight through the web site since I got my physical copy on the 4th and it won't accept my codes or give me an option to subscribe. Without posting a screenshot on my account info page, it just shows that I beta access and early access. I just finally got back into my account from the launcher after an hour or more wait, still no option to subscribe. I give up, no access today for me, what a waste of time.

I was asking which version you got since it seems that people who order the physical copy but hadn't gotten their codes yet were unable to pick a sub plan because they didn't have the codes entered to show they "own" it. I'm sorry to hear you didn't have any luck despite having your codes; with any luck it can get sorted next time you get on.

Dankapotimus420 wrote: »

so... I log in to set up subscription, like their dam login screen says no way to add subscription, even worse, when I go to redeem my explorer pack it says I need ESO to claim it.. hmm.. I been playing for last week.. pretty sure I have ESO... and just a thought.. why do you need my CC a MONTH before I am supposed to start paying? planning on charging me early eh? money hungry lil bastages!! jokes on you.. it seems half the people in my situation cant do squat atm! ROFLMAO!!!!

sigh

They AREN'T charging you early. Did you even read my initial post? They're verifying valid credit/debit card information for when the 30 days end and the actual recurring payment begins. If there's any charge made to your account, it's an authorization hold that will drop within a few hours to a few days depending on your bank.

It seems for people who actually do need to make a cash payment, such as game time cards or Paypal accounts, will be reimbursed that money. Seems like you have to contact CS for it but it WILL be returned.

EQBallzz

I would love to sign up and give ZOS more of my money but I can't because I still haven't received my physical copy even though it was a guaranteed delivery on 4/4 and I have already been charged for the game. Now I can't log in. I can't add a sub. I'm locked out even though I have paid 100 dollars for this game. Extend the grace period for entering codes please? It's not my fault that delivery is botched.

odebidaphb16_ESO

Can someone please LINK the URL to the set up subscription page on the site.

Sustain

I bought 30 days with my Imperial edition and now I cant use it unless I give over my credit card details? Not happy don't agree with the policy and there was no mention of it before I purchased, how do I apply for a refund of my imperial edition?

PrinceOxir

Fantastic Game! But really, I DO NOT get an option to choose a Subscription Plan! Does not matter how I try, on which brouser, IE or Firefox, it just do not give me the option!

Please, this is strange! And btw, suddenly I managed to login! And then not again..... Becomes horribly unknowingly strange - did I miss something, did I do something wrong? Grrrr

Sandeamus

I've put in my Sub and I'm still getting the Error, even attempted to change the Password. Still not working...

Runhent

Arunei wrote: »

YOU AREN'T PAYING FOR THE 30 DAYS NOW.

Are you sure?

In Manage subscription menu I need to enter my billing address (ok, it's simple), select my preferred payment method (yes, I did it), and then I must to PAY - and the next page is for entering my payment information after I confirm my ORDER.

It's quite... strange. And unfairly!

heykattelinub17_ESO

Sustain wrote: »

I bought 30 days with my Imperial edition and now I cant use it unless I give over my credit card details? Not happy don't agree with the policy and there was no mention of it before I purchased, how do I apply for a refund of my imperial edition?

Aye. How indeed?