Billing address is invalid (Started 4-4-14-11:15am Partially Fixed 4-9-14 4:30pm)
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rachelstoolbox wrote: »Personally in this case I will give them a week before I seek a refund, and only if I don't lose my 30 days free. If it's not resolved by then the last thing I want to do is send more money by buying a game card for a defective product. They need to earn my sub, and this is sending me the other direction.
I am receiving no help from my correspondence with Customer Service, they aren't even reading what I tell them before sending the next cookie cutter response which has nothing I have not already told them I have attempted. And that's after waiting 7 hours between emails....
Ditto - And that's what's unacceptable. I've explained everything in my original ticket only to get a premade response telling me to do what I just did.Edited by blocky262 on April 7, 2014 7:15AM0 -
i cant believe there hasnt been a fix posted in news, support or some page, hell, it should be first thing you see in the support section0
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Ri_Dariit✭✭✭Ri'Dariit heard from friends if they use "pseudo cities" (FPO, APO) they must use the zip's state origin for it to work even if they have AP, etc option available.
AE (ZIPs 09xxx) -> New York
AP (ZIPs 962xx - 966xx) -> California
AA (ZIPs 340xx) -> Florida
Do not worry about your card issuer, they will take above information as they like coin. Perhaps they might call for security, yes? But not deny.Fusozay Var VarJaji kor nirni. Ri'Dariit ahnurr shir Gouranga an vasa rid-t'har.0 -
Ravdel✭rachelstoolbox wrote: »Personally in this case I will give them a week before I seek a refund, and only if I don't lose my 30 days free. If it's not resolved by then the last thing I want to do is send more money by buying a game card for a defective product. They need to earn my sub, and this is sending me the other direction.
I am receiving no help from my correspondence with Customer Service, they aren't even reading what I tell them before sending the next cookie cutter response which has nothing I have not already told them I have attempted. And that's after waiting 7 hours between emails....
They keep sending me the same responses as well...this is some of the worst customer support i've ever experienced.1 -
Mission✭✭✭So, was supposed to be in queue for phone support yesterday evening. It's not 10:30 the next morning and still no call or even email0
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i didnt think it was possible for any company to launch a game worse than AO, but, eso is coming close quickly. at least AO launched, you just couldnt play it.0
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Day 2 of not being able to play.... My address is evil! Making Zenimax give me an error cause of it! Been on hold.... Its cold.... I haven't been able to find any battaglir loaves. Help.....0
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Ravdel✭I can't believe they haven't fixed this yet...2 days without being able to play and not getting any help from customer support.0
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more than that, why hasnt there even been an acknowledgement of the problem? and some kind of timetable to a fix?0
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I still haven't heard anything back either regarding the issue. Only the original generic response telling me to not use characters or symbols after I clearly explained I didn't use characters or symbols... lmao1
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Mission✭✭✭Over 24 hours since I was told I was in the queue for phone support. And still no contact0
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LandricSoul ShrivenThis is so disappointing. If you're having this problem I would suggest checking your credit card account online. I just discovered that there are FIVE pending monthly $14.99 charges, one for each time I submitted a billing address attempt. Yikes. And yet it is still supposedly an "invalid address" and so I don't have a subscription or game access. (There is nothing wrong with the address and it's been accepted in countless online transactions over the years.)0
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Do you have a partner or a second person who plays this game and has a shared bank account with you?
For example My fiance and I share our bank account, and he put in our home address, and his debit card info and it went through (he still hasn't gotten his 15$ hidden charge back yet though). After he got his through I tried to use my debit card on our shared bank account to pay for my game subscription and I got the address error you got.
So do you have anyone who might have already gotten the address reserve like that?0 -
This is so disappointing. If you're having this problem I would suggest checking your credit card account online. I just discovered that there are FIVE pending monthly $14.99 charges, one for each time I submitted a billing address attempt. Yikes. And yet it is still supposedly an "invalid address" and so I don't have a subscription or game access. (There is nothing wrong with the address and it's been accepted in countless online transactions over the years.)
just to be sure, i did, not online, by phone. all my info is the same its been for decades. my cc still works everywhere else. and somehow, i expect zenimax to blame us
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LandricSoul ShrivenThat's a good thought, but definitely no one else at this address.
I'm at a loss. This doesn't inspire a lot of confidence in their ability to handle credit card info properly. Think I'm giving up and seeking a refund.0 -
Mission✭✭✭As well as It's rediculous now that I still have $15 dollars held out of my bank account for when I tried to complete the process using my work address which didn't even go to the confirm payment section. @Zos_AlexDEdited by Mission on April 8, 2014 1:32PM0
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Vlas✭✭✭Notice, I havent read the whole thread...
Try this if you havent already.
Type in your address in Yahoo Maps and google maps
Copy/paste what it comes up with.
Most coders use address verification from free services/paid services they pull from yahoo and google.
Yahoo is the free service, try it first.0 -
Mission✭✭✭Ok, Just tried something new. And found out it has to be linked to zip code and nothing else in the address page. I put in my street address and my town, but my work town zip code and it went to the credit card page, But the moment i changed the zip to my town it didnt work. So, It has to be linked to the zip code not registering all zip codes. Because there is no way my town matches with the zip code i used. I'm affraid to put in my billing info with the other zip code though cause i dont want to get kicked back to the billing page and have another $15 held on my bank account0
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for Christ sake, I give away 85 dollars and not a single word back if they are even PLANNING on fixing this issue a week later. Can we PLEASE hear something from ZOS?0
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I'm in this same boat. Really frustrating, especially the cookie-cutter responses I'm getting from support that don't actually help my issue at all.
This happened during my initial pre-order, support did the same thing so I said forget it I'll pre-order through amazon because they recognize my ZIP. So now amazon got my 60 dollars and I'm stuck with a game I can't get into because this site doesn't believe in my ZIP code.
There had better be some sort of recompense for members experiencing this problem, because I'm not too thrilled about paying 15 a month for this kind of support.1 -
Mission✭✭✭Ok, so still no phone contact from support, but I am getting generic emails that have nothing to do with my issue what so ever.0
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Mission✭✭✭I'm at a loss what to do, expect to pm every single forum moderator to see if I can get help, I'm getting no real contact. Not being able to use a product that I paid for is ridiculous.0
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Mission✭✭✭HAHAHAHAHAHAH....Now they are sending me emails back with just what i just replied to them...with no help..just with my last email added to the image in the email0
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Dave2836✭✭✭I had the same problem and with my friend's experience of no support with error 108, I realized this was a DIY problem...
This solution only works for Firefox users (Thats what I used)
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1. Tools -> Addons -> Extensions
2. Here, disable Adblock plus
3. Also, Disable No Script (don't remove the scrip protections, just allow the scripts to execute)
4. Restart Firefox, reload the code redemption screen on the ESO website and proceed accordingly, it should work now, atleast for me.0
oh, wait a sec, so did i 
