Update On Endeavors Resetting Issue

DinoZavr

@ZOS_Kevin thank you for keeping communications alive. i seriously respect you for this.

The issue with ESO at this moment at this moment in my humble perception is:
players are losing trust in Zenimax.
Not only these bans, but previously bans on trading gold for Crowns raised by ESO Support,
while Gina and you remain silent.
I have an impression that my account i have paid thousands of USD during many year of playing is very vulnerable.
Making players to monitor Seals they obtain (i check how many seals actually have only when Crown Store offers
something i consider a shiny i'd like to purchase), or whatever else to be a new exploit?

Kevin, this all is about respecting your customers.
Being the great MMO Elder Scrolls Online has earned thousands of faithful game patriots.
Why to slap them in a face and to enforce paranoia "you can be executed anytime, plebs!"
Not good for customers influx, good for customers churn.

@ZOS_Kevin could, please, you or Gina clarify on Crowns <-> gold trading terms
https://forums.elderscrollsonline.com/en/discussion/639098/sending-gold-for-crowns-is-now-a-tos-violation-according-to-customer-support

and yes, some kind of apologies for wrongfully accused, should be good, not for re-gaining trust, but just for the manners

Paulytnz

This is brilliant and what you should have done in the very first place, so thanks for finally doing so. However, where's the apology? That is still missing.

PS, this issue did not affect me, but saw many guildmates hit with it. Guild leader too, who spends thousands of dollars on houses and housing every year and felt betrayed over this. The email just sounded cold and accusingly no matter what the outcome finally came to be (innocent for the record and reinstated).

I can tell you, she felt like quitting and may still do. I know, 1 account quitting means nothing to you and don't get me wrong it's not a threat of any kind. Just saying, this is the result of all this.

An Apology is bare minimum here and still waited upon.

Semi-rant over.

Elsonso

FeedbackOnly wrote: »

If 100 people get banned or more a human should be notified. This isn't the first time AI incorrectly banned people.

There seems to be this thing where people assume no human was involved with this prior to the initial ban wave. Some automated tool did this. I am curious why people think that, as no evidence that I have seen that suggests that.

If there was an actual AI involved, and I can't see ZOS being on the edge of that blade, the fault is still with the human that did the training work, especially if they did not check the results for bias or hallucinations.

VaranisArano

Amottica wrote: »

spartaxoxo wrote: »

Amottica wrote: »

Finedaible wrote: »

Lets play roulette then. Certainly our odds are good, right?

... Right?

Zenimax is not playing roulette. They would be looking for specific behavior to determine who they banned up front.

They literally stated that they unbanned a ton of people because it was determined they had not met their criteria.

That is not the same as playing Russian roulette. Far from it. They set criteria in their search to grab accounts that might be involved and yes, it grabbed some that were not but had similar behavior. Russian roulette is nothing but a shot in the dark, a completely random gamble which is hardly the case here.

In this analogy, Players are playing roulette with Endeavors now, not ZOS.

The bullet: Is this the glitched Endeavor that, in conjunction with my normal gameplay, makes it look like I exploited if I don't notice?

Now, it sounds like ZOS has increased their threshold for temp bans so they're less likely to ban a whole bunch of people for doing normal gameplay in a major crafting hub...but I cannot blame players for worrying.

VaranisArano

Elsonso wrote: »

FeedbackOnly wrote: »

If 100 people get banned or more a human should be notified. This isn't the first time AI incorrectly banned people.

There seems to be this thing where people assume no human was involved with this prior to the initial ban wave. Some automated tool did this. I am curious why people think that, as no evidence that I have seen that suggests that.

Besides, if there was an actual AI involved, and I can't see ZOS being on the edge of that blade, the fault is still with the human that did the training work, especially if they did not check the results for bias or hallucinations.

I initially assumed this was an issue with ZOS' anti cheat systems picking up false positives based on the first reports before anyone knew it had to do with Seals of Endeavor.

By now, it seems more similar to the mass ban wave that happened after the Imperial City exp glitch where a bunch of people got banned because the mobs were giving like a millionnexp per kill, then ZOS sorted through accounts and unbanned everyone who could reasonably say "Look, I went to IC to farm Tel Var for those brand new housing chests." With the exception that at least with the IC ban, everyone knew why they were banned rather than this time where most players apparently had no idea.

KlauthWarthog

Hey, look at the bright side, with the dumpster fire that are the update 39 endeavors just around the corner, it is extremely unlikely anybody will want to do endeavors in the first place, much less accidentally complete them multiple times.

EmilyElizabethESO

Krymsyn_Panda wrote: »

I don't even want to be caught in a temp ban. I don't pay attention to Seals of Endeavor, but now I have to keep any eye on them to avoid losing the game time I pay for?

I would rather not play then play while afraid I'll get even a temp ban for something out of my control and perfectly within ZoS's control.

[snip] Hopefully they investigate first and then ban this time around instead of the other way.

[edited for bashing]

Elsonso

EmilyElizabethESO wrote: »

Krymsyn_Panda wrote: »

I don't even want to be caught in a temp ban. I don't pay attention to Seals of Endeavor, but now I have to keep any eye on them to avoid losing the game time I pay for?

I would rather not play then play while afraid I'll get even a temp ban for something out of my control and perfectly within ZoS's control.

[snip] Hopefully they investigate first and then ban this time around instead of the other way.

"Hostage" seems a little excessive. Detained. More like being pulled over for speeding than someone grabbing a person off the street and holding them in an abandoned warehouse. ZOS just needs to make sure that when they do it, they are committed to following through and not doing a "catch and release".

[edited to remove quote]

tincanman

ZOS_Kevin wrote: »

Hi everyone, before the weekend starts, we want to provide an update on the current issue where daily Endeavors are sometimes resetting more often than intended. We are aware this is happening, and we are currently investigating solutions for this. While the investigation continues, we would like to remind everyone they should not exploit this issue. While we understand some people will unknowingly run into this through normal play, we will be monitoring and banning those who take extreme advantage and exploit it. Once we have additional information on a fix, we’ll follow up on those next steps. Thank you for your understanding here.

Is this only playstation or are all platforms affected?

Wouldn't it be more sensible just to disable the seals of endeavour system entirely until this bug is fixed?

ZOS_Kevin wrote: »

Hi all. Just wanted to follow up here based on some of the feedback. Our intention with highlighting the Endeavor reset issue is to be proactive with the community, noting we are aware of the issue and working toward a solution.

We do not expect players to be monitoring their endeavors in fear of accidentally encountering the exploit, and we'd like to highlight the Endeavor resetting is not a widespread issue and is pretty rare to trigger. In addition, we have a better understanding of the issue and have set up systems on our side to see when someone is specifically exploiting. So if you accidentally run into the issue, you don’t need to worry about having your account actioned.

We are not looking to punish anyone who accidentally stumbles into this, but rather inform the community about an issue we discovered and warn that we will take action on those who take extreme advantage of it (which, again, is not accidental.) We hope this helps to clear up any concerns here. Thanks for your patience and understanding regarding this.

How 'rare' is rare? 1 in 10 000? 1 in 1000? 1 in 100? 1 in 10? ....? This is far too ambiguous a statement when any player's account could be banned either temporarily or permanently.

Personally, I don't give a rat's rear for seals of endeavour and rarely notice when they accrue but, if this bug is across all platforms, the first I'm going to know about it, judging from these non-statements, is if my account is banned.

While I appreciate the attempt at communication I think all you've succeeded in doing thus far is create a lot of concern, uncertainty and fear. It would really help alleviate those concerns if you just switched off the broken system NOW until its fixed and tell us you're doing that - that's the only way to guarantee that players don't accidentally accrue seals or try to 'exploit' it and alleviate all those uncertainties and concerns already mentioned.

tincanman

Actually, on reflection, it seems prudent just to not bother playing - or paying - for something this hopelessly broken.

Elsonso

tincanman wrote: »

ZOS_Kevin wrote: »

the Endeavor resetting is not a widespread issue and is pretty rare to trigger. In addition, we have a better understanding of the issue and have set up systems on our side to see when someone is specifically exploiting. So if you accidentally run into the issue, you don’t need to worry about having your account actioned.

How 'rare' is rare? 1 in 10 000? 1 in 1000? 1 in 100? 1 in 10? ....? This is far too ambiguous a statement when any player's account could be banned either temporarily or permanently.

Personally, I don't give a rat's rear for seals of endeavour and rarely notice when they accrue but, if this bug is across all platforms, the first I'm going to know about it, judging from these non-statements, is if my account is banned.

While I appreciate the attempt at communication I think all you've succeeded in doing thus far is create a lot of concern, uncertainty and fear. It would really help alleviate those concerns if you just switched off the broken system NOW until its fixed and tell us you're doing that - that's the only way to guarantee that players don't accidentally accrue seals or try to 'exploit' it and alleviate all those uncertainties and concerns already mentioned.

I think they key point is the part you did not highlight... "if you accidentally run into the issue, you don’t need to worry about having your account actioned."

tmbrinks

Elsonso wrote: »

tincanman wrote: »

ZOS_Kevin wrote: »

the Endeavor resetting is not a widespread issue and is pretty rare to trigger. In addition, we have a better understanding of the issue and have set up systems on our side to see when someone is specifically exploiting. So if you accidentally run into the issue, you don’t need to worry about having your account actioned.

How 'rare' is rare? 1 in 10 000? 1 in 1000? 1 in 100? 1 in 10? ....? This is far too ambiguous a statement when any player's account could be banned either temporarily or permanently.

Personally, I don't give a rat's rear for seals of endeavour and rarely notice when they accrue but, if this bug is across all platforms, the first I'm going to know about it, judging from these non-statements, is if my account is banned.

While I appreciate the attempt at communication I think all you've succeeded in doing thus far is create a lot of concern, uncertainty and fear. It would really help alleviate those concerns if you just switched off the broken system NOW until its fixed and tell us you're doing that - that's the only way to guarantee that players don't accidentally accrue seals or try to 'exploit' it and alleviate all those uncertainties and concerns already mentioned.

I think they key point is the part you did not highlight... "if you accidentally run into the issue, you don’t need to worry about having your account actioned."

You're right, you'll just get an aggressive e-mail saying "This account has been banned for exploiting". Be locked out of it for a couple of days, and then maybe get it back after they do their analysis. All the while thinking you've just lost whatever you've accomplished in-game over the past however many years you've been playing, all because of a bug that triggers unexpectedly and you may have no knowledge you're "exploiting" unless you diligently watch your seals of endeavors count (which I know I don't), all for doing the things you might do regularly (or maybe not).

Those friends that you've made running trials... yeah, won't be able to do that. Even if you bought another account to continue to play, it'll take months to get re-geared.
Your guild that you donate resources to help out with their auction to get a trader... yeah, can't do that anymore. You're thinking you might be starting over from scratch.

Even if you get your account back in a few days, you've missed a raid or two. You've missed that auction you donate to.

Just to play devil's advocate here. What if your behavior is "not normal" when you trigger the glitch... because you're on vacation for a week and are able to play significantly more than is your average? Given the aggressiveness of the initial e-mail, do you think they're going to listen to this "excuse" when your account stays banned?

ZoS's response is NOT adequate for this. There still has been no apology, zero, zilch. Just 3 increasingly vague posts which have only increased the amount of confusion and resentment. False positives happen... they should be the exception, not what seems to be a significant number of players, if we remember that only a small fraction of players are actually on the forums, dozens here were falsely accused, meaning it's likely hundreds of players were falsely swept up in this.

That is not okay.

SDKTJ

I’ve lost everything because of this bug. I am being treated like I don’t even exist. Ticket waiting for agent for 2 days now. People are allowed to say the most heinous things in zone chat and do not get banned. I did my daily crafting writs at the wrong time in the wrong city and I’m still banned.

I purchased about 70,000 crowns in the last year. And it’s game over because of 200 or less endeavour seals

I literally do not even care about seals of endeavour. If I wanted to exploit the system I would’ve tried getting 16,000. Please if any zos employee reads this DM me I need to talk to a human I just want an update

TaSheen

SDKTJ wrote: »

I’ve lost everything because of this bug. I am being treated like I don’t even exist. Ticket waiting for agent for 2 days now. People are allowed to say the most heinous things in zone chat and do not get banned. I did my daily crafting writs at the wrong time in the wrong city and I’m still banned.

Please post your ticket number.

@ZOS_Kevin, need some help here for this player.

SDKTJ

Thanks @TaSheen but I have dm’d Kevin already but that was 2 days ago and I don’t think he can do much more besides confirm if the ticket is with the correct people. Thing is I’m certain that anyone still banned now will be kept banned permanently, they seemed to be quick unbanning the non offenders.

It’s just annoying because I’m sure people exploited for thousands of endeavours, I only gained the few I did because swapping each character while I was doing my daily writs reset it. I didn’t even know the bug was attached to reapers march at the time so was I supposed to not play the game at all?

I will leave my ticket here though for any chance to get this fixed
[230802-005013] Initial ban

[230805-000750] This one I made a day ago on another account because I’m not getting any updates on my initial one and I can’t log into support on that account to even view if it’s closed or pending or what unfortunately

TaSheen

@SDKTJ - don't lose hope. Kevin is a great resource. It might seem like a long time (I know.... it actually will seem like forever), but @ZOS_Kevin will get back here and see what can be done.

Weekends are a tad bit problematic. I fiigure a skeleton staff, which of course doesn't mean you feel any better about the entire thing, and I can't blame you.

Elsonso

SDKTJ wrote: »

I will leave my ticket here though for any chance to get this fixed
[230802-005013] Initial ban

[230805-000750] This one I made a day ago on another account because I’m not getting any updates on my initial one and I can’t log into support on that account to even view if it’s closed or pending or what unfortunately

For future reference... one ticket only per issue. For whatever reason, new tickets on the same subject reset your position to the end of the line. Hopefully, ZOS_Kevin was able to pass along your frustration to the Customer Service team.

TaSheen

Elsonso wrote: »

SDKTJ wrote: »

I will leave my ticket here though for any chance to get this fixed
[230802-005013] Initial ban

[230805-000750] This one I made a day ago on another account because I’m not getting any updates on my initial one and I can’t log into support on that account to even view if it’s closed or pending or what unfortunately

For future reference... one ticket only per issue. For whatever reason, new tickets on the same subject reset your position to the end of the line. Hopefully, ZOS_Kevin was able to pass along your frustration to the Customer Service team.

True in main. But from a second account, perhaps not as detrimental.

wolfie1.0.

ZOS_Kevin wrote: »

Hi everyone, before the weekend starts, we want to provide an update on the current issue where daily Endeavors are sometimes resetting more often than intended. We are aware this is happening, and we are currently investigating solutions for this. While the investigation continues, we would like to remind everyone they should not exploit this issue. While we understand some people will unknowingly run into this through normal play, we will be monitoring and banning those who take extreme advantage and exploit it. Once we have additional information on a fix, we’ll follow up on those next steps. Thank you for your understanding here.

@ZOS_Kevin it seems that the best course of action would be for your team to turn off endeavors at the next reset opportunity until the issue is resolved. Unless this is a hot fix that can go into effect in a short period of time this seems to be the best option so that players don't have to worry needlessly about bans and zos customer support isn't slammed with false bans to implement, as well as the incoming ban appeal requests. It would also remove the exploit if there are no seals of endeavors to earn.

JoeCapricorn

ZOS_Kevin wrote: »

Hi all. Just wanted to follow up here based on some of the feedback. Our intention with highlighting the Endeavor reset issue is to be proactive with the community, noting we are aware of the issue and working toward a solution.

We do not expect players to be monitoring their endeavors in fear of accidentally encountering the exploit, and we'd like to highlight the Endeavor resetting is not a widespread issue and is pretty rare to trigger. In addition, we have a better understanding of the issue and have set up systems on our side to see when someone is specifically exploiting. So if you accidentally run into the issue, you don’t need to worry about having your account actioned.

We are not looking to punish anyone who accidentally stumbles into this, but rather inform the community about an issue we discovered and warn that we will take action on those who take extreme advantage of it (which, again, is not accidental.) We hope this helps to clear up any concerns here. Thanks for your patience and understanding regarding this.

We won't be resting easy unless you come out and say that automated bans are gone for good.

If a player triggers a questionable action, pause their gameplay for two hours, get a GM to review it. Once the 2 hours is up though, player can still play. The case is still active, however. If the player repeats the questionable action, pause it for 4 hours. Then 8. Then 16. Two things will happen here: Either the player is intentionally exploiting, and ignoring the warnings and time-outs, or the player avoids whatever behavior that triggered it in the first place and only got the 2 hours. Still, if that initial action was serious enough... they might not be out of the woods.

Then, at the discretion of a *human* reviewer, the behavior is then actioned based on severity.

It prevents innocent people from getting caught up in false bans, and also interrupts the potentially problematic gameplay that the system is designed to detect. That is how it should be done.

Using AI for moderation or gameplay observation and banning players because of it, is a major no no.

sleepy_worm

I did a bit of napkin math as a thought exercise. I hope my arithmetic isn't wrong.

The assumptions are: 100 gems per 15x crate pack, buying 21k crowns on sale in USD, and using 16k seals for a 2500 gem mount. (This is favorable in terms of value for seals, but in reality they are probably worth less.)

In this scenario, one seal of endeavor is worth 3.4 cents, so 15 seals is about 51 cents.

The other assumptions are: ESO+ purchased yearly using USD and the above rate for crowns. The value of an event ticket is 250 crowns, as set by Zenimax. (In reality, players probably do not value event tickets as highly as this.)

One day of access to your account lost is 38 cents of ESO+ and $3.26 of event tickets.

So in order to "break even" (which is the best term I could think of but seems a bit loaded), one would have to abuse the bug 7 times for each day of lost access to one's account during an event. And if someone spent $1,000 on their account only to lose access permanently, they would have to have gained 29,412 bugged seals to "break even."

FeedbackOnly

Troodon80 wrote: »

FeedbackOnly wrote: »

You did good. This will addresses community concerns.

No, it won't. Or if it does, it's only in the short term. Just wait until the next ban wave and the forum explodes again saying they need to change things (and knowing ZOS won't change). For reference, ZOS has a history now of seemingly randomly banning people over crown trading (early days TCE EU and Crown Exchange lost a lot of sellers because of this), gold duplicating because an addon was automatically taking gold from mail (but the gold wasn't actually being duplicated), and now this. And let's not forget the people who have been banned in the past for reporting bugs. I understand that it's one of the parts to the mail saying that they want to verify the contribution, but why is it ban first and ask questions later? What don't bots get banned this fast?

ZOS made a formal apology over the gold duplicating problem where many, if not all, of the affected people had all their gold removed on top of being forced out of the game for anything up to a week. They owned that mistake and apologised, which seemed like it would be a good line going forward.

Now we're back here again. Why no apology? Yes, it's perfectly understandable that innocent accounts are going to occasionally get swept up as false positives, but the least they can do is apologise. A statement that they wrongfully banned people is meaningless without being followed up by an actual apology.

They've admitted it's a bug. The only action needed was to do a cleanup during the next maintenance to remove superfluous endeavours, with a public statement saying as such so people could be pointed to it when they invariably come to the forum to complain about their loss of endeavours. Very simple, very easy, no threats, no bans, no stress. How is any of what we got acceptable? The only professional thing to do at this point is to apologise for the wrongdoing having already acknowledged it, and maybe a little something for the people affected to take the sting out of all the stress/anxiety they've been through thinking they've lost their account.

And one would have to be extremely naive to think there will never be another ban wave. Once this one is finally over, what will the next big ban wave be? Maybe you'll be on the chopping block in the next one? Never say never.

But think how Kevin mentioned it won't happen again in different words . It addressed things that weren't their attention.

It's not perfect but at least it's better then saying it was our fault and don't exploit things.

It's not perfect, but at least it addressed the current concerns

FeedbackOnly

Elsonso wrote: »

FeedbackOnly wrote: »

If 100 people get banned or more a human should be notified. This isn't the first time AI incorrectly banned people.

There seems to be this thing where people assume no human was involved with this prior to the initial ban wave. Some automated tool did this. I am curious why people think that, as no evidence that I have seen that suggests that.

If there was an actual AI involved, and I can't see ZOS being on the edge of that blade, the fault is still with the human that did the training work, especially if they did not check the results for bias or hallucinations.

I made my assumption with confidence, but let's assume I am wrong. Please adjust systems for banning so we don't watch innocent people get banned

Ethar_Miraz

ZOS_Kevin wrote: »

We are not looking to punish anyone who accidentally stumbles into this

Hahaha, what a joke. You just banned a ton of people on PSEU simply because they were in Reapers March on that day...

Playnice

How about some accountability on Zos's part for the erroneous bans and maybe acknowledge that you screwed up and reflect on this lesson. The team should be pulling all-nighters to fix this mistake and to repair the damage you've done to your innocent, paying customers. Just cant believe how nonchalant this company is about these very serious allegations/issues.

Kappachi

Is this issue only affecting EU? Is it safe to complete endeavors normally in NA?

Amottica

VaranisArano wrote: »

Amottica wrote: »

spartaxoxo wrote: »

Amottica wrote: »

Finedaible wrote: »

Lets play roulette then. Certainly our odds are good, right?

... Right?

Zenimax is not playing roulette. They would be looking for specific behavior to determine who they banned up front.

They literally stated that they unbanned a ton of people because it was determined they had not met their criteria.

That is not the same as playing Russian roulette. Far from it. They set criteria in their search to grab accounts that might be involved and yes, it grabbed some that were not but had similar behavior. Russian roulette is nothing but a shot in the dark, a completely random gamble which is hardly the case here.

In this analogy, Players are playing roulette with Endeavors now, not ZOS.

The bullet: Is this the glitched Endeavor that, in conjunction with my normal gameplay, makes it look like I exploited if I don't notice?

Now, it sounds like ZOS has increased their threshold for temp bans so they're less likely to ban a whole bunch of people for doing normal gameplay in a major crafting hub...but I cannot blame players for worrying.

Do we know exactly what Zenimax used to target who was caught in the dragnet? Without that information, we can only assume. With that, it can be a fair assessment that some players will think it is like playing Russian roulette but only due to the lack of information. However, it seems, based on Zenimax comments, that they have refined what spurs
catching who is exploiting and that it is even rare someone would accidentally trigger the exploit.

Ofc, I do hate to see innocent players get temporarily banned. However, I think permanent bans should be in place for those who did repeatedly take advantage of exploits in a manner that cannot be accidental as they have proven themselves to be eager to cheat.

One thing I have seen in another game that is probably not widespread due to privacy issues is devs willing to shame cheaters in the forums. In that game that will remain unnamed devs would set traps to catch cheaters who took advantage of an exploit. When the cheater called foul in the forums for getting permabanned the devs would reply with how many times they took advantage of the exploit. Ofc, then the banned player would claim it was the devs fault that they cheated in the first place.

wilykcat

I agree

Destai

ZOS_Kevin wrote: »

Hi all. Just wanted to follow up here based on some of the feedback. Our intention with highlighting the Endeavor reset issue is to be proactive with the community, noting we are aware of the issue and working toward a solution.

We do not expect players to be monitoring their endeavors in fear of accidentally encountering the exploit, and we'd like to highlight the Endeavor resetting is not a widespread issue and is pretty rare to trigger. In addition, we have a better understanding of the issue and have set up systems on our side to see when someone is specifically exploiting. So if you accidentally run into the issue, you don’t need to worry about having your account actioned.

We are not looking to punish anyone who accidentally stumbles into this, but rather inform the community about an issue we discovered and warn that we will take action on those who take extreme advantage of it (which, again, is not accidental.) We hope this helps to clear up any concerns here. Thanks for your patience and understanding regarding this.

I feel like ZOS should stop with the "thanks for your understanding" in your replies. It feels very canned and disconnected. Please come up with something more genuine, like we've seen in your other replies. The initial tone taken by ZOS wasn't appropriate, felt hostile and uncaring. It felt like the players were blamed writ large for something that was way more on ZOS than the admittedly rare actual exploits. So hearing "thanks for your understanding" just doesn't seem to match how serious this whole debacle was for some folks.

Now, ZOS should have begun this whole thing with a massive apology. And not just like "oh we made a goof and will do better" like the queue issue. No one's going to believe that. Go into detail and show some reflection where you actually did a massive disservice to the customer, and ultimately yourselves.

Take a step back and look at this last weekend. ZOS had a great opportunity to bring in some new players - and money - with the various events. Instead we had the log in queue issues and returning players getting banned for something nearly out of their control. It's really times like these you guys should go the extra mile to ameliorate a situation caused by yet another bug.

They should've froze the endeavors system the moment the bug was found, and prepared to compensate players for that outage window. That would've been much better than banning people, even if temporarily, when there's already bad press on the table. And also, management should be taking a look at why there's a "ban first, investigate second" approach here.

Hotdog_23

Thanks for the information. Luckily, I have not been affected by this new bug. Nor have I been on the forums since early Friday morning before this post was started and knew nothing about it.

I just want to reiterate that you need some way to post important information such as this in the game, and not entirely depend on the forums and social media to get such critical information out to the community. Not everyone looks to the forums or social media to get information about ESO.

Stay safe