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Update On Endeavors Resetting Issue

  • RMW
    RMW
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    To answer the question - yes, we all agreed to the ToS.
    That does not mean that ZOS does not make mistakes like in this case where people get banned first and then get their account reinstated later. And that people are upset is something to be expected and therefore it should be discussed so it won't happen again. Like players ZOS can make mistakes.

    And in general if people don't want to see posts popping up in their feed it can be changed in the notification preferences in the profile tab.
  • ZOS_Icy
    ZOS_Icy
    mod
    Greetings,

    We have recently removed some unnecessary back and forth from this thread. This is a reminder to keep the discussion civil and constructive. Please keep our Community Rules in mind moving forward.

    Thank you for your understanding.
    Staff Post
  • SerafinaWaterstar
    SerafinaWaterstar
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    Guildmate still not back in game.

    Got the emails saying all fine with their account & the account unlocked/unbanned.

    But they can’t get back in the game - have sent in support ticket(s) but nothing happening.

    Its now over 2 weeks. Please give Support a nudge @ZOS_Kevin.
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    @SerafinaWaterstar can you provide a ticket number? We can check in with customer service to follow up.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • SerafinaWaterstar
    SerafinaWaterstar
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    ZOS_Kevin wrote: »
    @SerafinaWaterstar can you provide a ticket number? We can check in with customer service to follow up.

    Thank you - will ask them.

    Ticket no 230802- 004767
    The ticket from last week for account recovery 230809-001796

    (Yes, they know they’ve made the mistake of sending in another ticket 🙂)

    Any help you can give gratefully received
    @ZOS_Kevin

    (they’re our main prog healer so really feeling their absence - and is a lovely person too!)
    Edited by SerafinaWaterstar on August 16, 2023 5:45PM
  • rpa
    rpa
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    Where I live consumer can't sign away their legal rights. Any contract terms against consumer laws or legal rights are void.
  • Troodon80
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    rpa wrote: »
    Where I live consumer can't sign away their legal rights. Any contract terms against consumer laws or legal rights are void.
    If people read the ToS, they'd already know this is a basic provision. I assume people who have proclaimed that "we all agreed to the ToS" as some sort of cop-out haven't fully read or understood them, or don't understand what Statutory Obligations are.

    There are a few other things to note regarding the ToS. In every instance where it is mentioned that ZOS "reserves the right to revoke access," i.e. ban, or similar wording, it has a conditional; such as reasonable belief or if the ToS has been breached. They don't reserve the right to ban people willy-nilly. Reasonable belief, which is one of the conditionals in their ToS, is a tricky thing to work around. It's a legal term in a similar vein as reasonable doubt in a court. What it means is: in our subjective opinion you were doing X and anyone else would objectively come to the same conclusion. This conditional couldn't possibly have been fulfilled if any sort of investigation happened first.

    So far as statutory obligations are concerned, for anyone still banned: since most if not all of the bans happened on an EU server we can assume they live in the EU or EEA (if you don't live in said area, there's not much you can do), use your right under GDPR to request all logs they gathered, observed, or used to show that you've been exploiting. If the logs show that you've only been doing the things you have been doing over the last few weeks, there should have been zero cause for them to ban you.

    @Troodon80 PC | EU
    Guild: N&S
    Hand of Alkosh | Dawnbringer | Immortal Redeemer | Tick Tock Tormentor | Gryphon Heart
    Deep Dive into Dreadsail Reef Mechanics
  • laniakea_0
    laniakea_0
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    @ZOS_Kevin has today's update fixed this?
    Edited by laniakea_0 on August 21, 2023 3:52PM
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    laniakea_0 wrote: »
    @ZOS_Kevin has today's update fixed this?

    Thanks for the ping. Yes, this has been fixed with today's update for PC. The endeavor resetting issue has been resolved. This will be resolved for console in two weeks.
    Edited by ZOS_Kevin on August 21, 2023 5:38PM
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • DragonRacer
    DragonRacer
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    ZOS_Kevin wrote: »
    laniakea_0 wrote: »
    @ZOS_Kevin has today's update fixed this?

    Thanks for the ping. Yes, this has been fixed with today's update. The endeavor resetting issue has been resolved.

    For PC.

    Fellow console players, remain careful/vigilant for the next 2 weeks until this update transitions to our platforms.
    PS5 NA. GM of The PTK's - a free trading guild (CP 500+). Also a werewolf, bites are free when they're available. PSN = DragonRacer13
  • laniakea_0
    laniakea_0
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    ZOS_Kevin wrote: »
    laniakea_0 wrote: »
    @ZOS_Kevin has today's update fixed this?

    Thanks for the ping. Yes, this has been fixed with today's update. The endeavor resetting issue has been resolved.

    For PC.

    Fellow console players, remain careful/vigilant for the next 2 weeks until this update transitions to our platforms.

    It's only 2 days. August 23 never mind. just saw that the one in 2 days isn't a patch
    Edited by laniakea_0 on August 21, 2023 5:38PM
  • DragonRacer
    DragonRacer
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    laniakea_0 wrote: »
    ZOS_Kevin wrote: »
    laniakea_0 wrote: »
    @ZOS_Kevin has today's update fixed this?

    Thanks for the ping. Yes, this has been fixed with today's update. The endeavor resetting issue has been resolved.

    For PC.

    Fellow console players, remain careful/vigilant for the next 2 weeks until this update transitions to our platforms.

    It's only 2 days. August 23 never mind. just saw that the one in 2 days isn't a patch

    Are we sure? Because usually our update is 2 weeks after PC and our August 23rd banner says it is a maintenance and not a PATCH maintenance, which it would normally say if we were getting the update that day.
    PS5 NA. GM of The PTK's - a free trading guild (CP 500+). Also a werewolf, bites are free when they're available. PSN = DragonRacer13
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    Thanks for the clarification, @DragonRacer. I added to clarify PC to the messaging. Console will get the update when U39 launches in two weeks.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • SerafinaWaterstar
    SerafinaWaterstar
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    ZOS_Kevin wrote: »
    @SerafinaWaterstar can you provide a ticket number? We can check in with customer service to follow up.

    Thank you - will ask them.

    Ticket no 230802- 004767
    The ticket from last week for account recovery 230809-001796

    (Yes, they know they’ve made the mistake of sending in another ticket 🙂)

    Any help you can give gratefully received
    @ZOS_Kevin

    (they’re our main prog healer so really feeling their absence - and is a lovely person too!)

    They’ve not had any contact from support still.

    Please please please chase.
  • BenevolentBowd
    BenevolentBowd
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    ZOS_Kevin wrote: »
    laniakea_0 wrote: »
    @ZOS_Kevin has today's update fixed this?

    Thanks for the ping. Yes, this has been fixed with today's update for PC. The endeavor resetting issue has been resolved. This will be resolved for console in two weeks.

    Just confirming, the Endeavors fix will go live on consoles next week?

    Thanks.
    Megaservers: PC NA (sometimes) / EU (sometimes) Xbox NA (mostly)
    Luxury Furniture Gallery [PC/NA]: Moon-Sugar Meadow
    Website:BenevolentBowd.ca, "Shared My Notes With the World to Help Others"
    ESO Calendarmancer - Retired
    #TeamStackableTreasureMaps
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    @BenevolentBowd, that is correct. That should be fixed when you patch to Update 39.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • zaria
    zaria
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    wilykcat wrote: »
    [snip]

    In some countries, having agreed with the ToS doesn't prevent a person from challenging it in court, especially if it's considered the terms are against consumer laws or consumer-related jurisprudence. Having said that, I must agree with SerafinaWaterstar in not seeing what your point is.

    [edited to remove quote]
    Who is true, but rules in an game does not translate to law. You can not take an soccer referee to court for giving you an red card. Nor anybody who hurt you in the game as its an game. But you can be charged for assault kicking some who is down or similar gross stuff.
    Grinding just make you go in circles.
    Asking ZoS for nerfs is as stupid as asking for close air support from the death star.
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