Missing twitch drops!

Vhellcat

ZOS_GinaBruno wrote: »

Hey everyone, just confirming we are continuing to investigate this issue but we did find that a number of accounts did become unlinked unexpectedly. If you are missing crates due to becoming unlinked without your doing, please submit a ticket with Support so they can assist; you can pick "missing item" as the category. Thanks!

Could you please expand on how to find "missing item" as the category.

I've tried:
Technical Support > Windows > Subcategory does not have "missing item" listed
Billing > Windows > Subcategory does not have "missing item" listed
Account > Windows > Subcategory does not have "missing item" listed
In-Game Support > Windows > Subcategory does not have "missing item" listed
Feedback/Bug > Windows > Subcategory does not have "missing item" listed

Also tried the other options (Report Player, Report Guild, etc... which obviously it shouldn't be under) and the "missing item" isn't an option.

"Missing item" isn't an option under "Category" either.

Thank you for any clarification and assistance!

dazza1033

ZOS_GinaBruno wrote: »

Hey everyone, just confirming we are continuing to investigate this issue but we did find that a number of accounts did become unlinked unexpectedly. If you are missing crates due to becoming unlinked without your doing, please submit a ticket with Support so they can assist; you can pick "missing item" as the category. Thanks!

@ZOS_GinaBruno So I submitted a ticket which responded to contact Twitch support. Not very helpful

Soraka

ZOS_GinaBruno wrote: »

Hey everyone, just confirming we are continuing to investigate this issue but we did find that a number of accounts did become unlinked unexpectedly. If you are missing crates due to becoming unlinked without your doing, please submit a ticket with Support so they can assist; you can pick "missing item" as the category. Thanks!

Thanks for the update and confirmation:)

dazza1033

dazza1033 wrote: »

ZOS_GinaBruno wrote: »

Hey everyone, just confirming we are continuing to investigate this issue but we did find that a number of accounts did become unlinked unexpectedly. If you are missing crates due to becoming unlinked without your doing, please submit a ticket with Support so they can assist; you can pick "missing item" as the category. Thanks!

@ZOS_GinaBruno So I submitted a ticket which responded to contact Twitch support. Not very helpful

Now, support is claiming I have no twitch account linked. Sigh!

dazza1033

dazza1033 wrote: »

dazza1033 wrote: »

ZOS_GinaBruno wrote: »

Hey everyone, just confirming we are continuing to investigate this issue but we did find that a number of accounts did become unlinked unexpectedly. If you are missing crates due to becoming unlinked without your doing, please submit a ticket with Support so they can assist; you can pick "missing item" as the category. Thanks!

@ZOS_GinaBruno So I submitted a ticket which responded to contact Twitch support. Not very helpful

Now, support is claiming I have no twitch account linked. Sigh!

Useless, they say I have no twitch account.

Punches_Below_Belt

Frustrated that Twitch shows me as being linked but ESO does not . Relinked account but won’t know if it will work until the next Twitch drop since I can’t claim box that twitch shows as already being claimed. Definitely falls in the “do better” category.

belial5221_ESO

I had the issue a few times when I logged out of twitch on pc,and into twitch on phone.It unlinked to eso,and I had to relink it.So if you swap devices and log in and out,it could be the issue,or atleast part.

Dojohoda

The thing that occurred on my account is that my subscription expired. Prior to that, I was getting the twitch drop crates.

Came back to add that I'm not saying that is the cause of my twitch link being broken at the website and not at twitch. The subscription expiring is the only thing that occurred on my account.

My other account received the crates, it did not get broken at the website and it's subscription did not expire.

baltic1284

For anyone that is wondering you have to select
In Game Support what platform you are using Sub Category i have in In Game Item issue missing item then fill out the form and select no on the mail one and expalin the whole twicth drop issue all i got was two oroboros drop boxes so isnt much

Soraka

Dojohoda wrote: »

The thing that occurred on my account is that my subscription expired. Prior to that, I was getting the twitch drop crates.

Came back to add that I'm not saying that is the cause of my twitch link being broken at the website and not at twitch. The subscription expiring is the only thing that occurred on my account.

My other account received the crates, it did not get broken at the website and it's subscription did not expire.

That's interesting. My ESO plus expired and I renewed in October, I wonder if that's what happened with my unlinking.

aussie500

@Lyn4Oz Account had been unlinked on the ZOS end, it appeared as still linked on twitch. I relinked it on the ESO account page.
-missing 1 crate(I stuffed up, never realised there were 2 on offer) from the ESO Live: December 2 @ 4PM EST—Druid King Playthrough with Devs



@OzGal3 Account unlinked and glitched on the ZOS end, I keep unlinking on twitch and relinking on ESO account page, it keeps saying the account is linked to another twitch account, which is not true, on twitch it appears as relinked
-missing 2 crates from the ESO Live: December 2 @ 4PM EST—Druid King Playthrough with Devs

The aussie500 account got the 2 crates just fine and the account was never unlinked.

code65536

Dojohoda wrote: »

The thing that occurred on my account is that my subscription expired. Prior to that, I was getting the twitch drop crates.

Came back to add that I'm not saying that is the cause of my twitch link being broken at the website and not at twitch. The subscription expiring is the only thing that occurred on my account.

My other account received the crates, it did not get broken at the website and it's subscription did not expire.

The ESO+ on my alt account expired in June. The unlinking happened for that alt account in November. The timing for me does not support that theory.

aussie500

Well I discovered the reason why one of my accounts could not be relinked after the glitch, ESO was unable to match it to the twitch account with the exact same name and email, even though it kept relinking correctly on twitch, ESO was trying to link it to my third account with a completely different name and email. After that experience I have doubts for the future of ESO...

qwaurck

As @ZOS_GinaBruno told i made a ticket and i got this reply from support...
So what do we do now i replied with it has not been fixed
Greetings,
Thank you for contacting The Elder Scrolls Online Team!
Most issues with receiving Twitch drops are resolved by reviewing the troubleshooting steps below. If you are still experiencing an issue with receiving Twitch drops, please reply with more details (such as the specific drops you are missing) and we will be happy to investigate further!
To qualify for Twitch drops for The Elder Scrolls Online, you must meet the following criteria:
1. Your Elder Scrolls Online account must be linked to your Twitch account. You can link your account by following the steps provided at this link.
2. You must be logged into the Twitch account that is linked to your Elder Scrolls Online account.
3. You need to watch a stream that has had drops turned on for ESO on Twitch.tv.
• You will know drops are enabled if you see the message "Drops enabled! Watch for a chance to earn loot!" under the stream video.
• If your account is not linked properly, you will typically see a message as shown below:
• You can view our dedicated webpage which shows when featured streamers are online with ESO, however, please note that not all Streamers enable drops.
4. Per Twitch’s guidelines, you must watch a Drops-enabled stream for at least 15 cumulative minutes
• You can track your progress on earning a Twitch Drop via https://www.twitch.tv/drops/inventory
• You are guaranteed a Drop once you meet the 15 minute requirement
5. Once you earn a Drop, a chat notification will appear that you must select to claim the Drop
• Alternatively, you can claim the Drop via https://www.twitch.tv/drops/inventory
• Note that if watching on console, you will need to swap to PC or Mobile to visit the above page and claim your rewards. Important: In some cases you may have a limited time to claim your Drops, so be sure to grab them as soon as you see the notification.
Once claimed, the Drops will be added to your account and you can find them in game as usual.
Twitch Drops are random and frequency may vary. There is no guarantee of a drop, how often drops will be awarded, or what the reward will be. We are unable to grant drops to players outside of a Twitch stream.
Note: Twitch Drops were brought to Xbox and PlayStation consoles with the ESO update on 11/05/2019. Twitch Drops earned after this update will are eligible to be received on the platform you have the game on. These Twitch Drops are not retroactive. Any Twitch Drops earned prior to this update are not available on the console platform.
You can learn more about our partnership with Twitch here. You can read more about Twitch Drops on help.twitch.tv.
Kind regards,
The Elder Scrolls Online Team

Soraka

I found you have to be persistent and continue to explain to them what happened. Have to go through the rounds of inapplicable troubleshooting first lol

Karminathevamp

Thank you very much @ZOS_GinaBruno and team for fixing the problem. I got the 3 missing drops last night.

Dojohoda

Thank You!

aussie500

Well I gave up trying to explain to support ages ago, 3 tried and all failed to grasp what the problem was, but I did notice recently my 3 missing twitch crates did turn up.

Casdha

I'm missing Twitch drops as well but it has nothing to do with a bug and everything to do with planning.

All of the good drops are done during work hours and I can't participate at work,,,,,,