Missing twitch drops!

Seraphaile

Same as here @Seraphaile
Have tried the unlinking and relinking, no effect
Missing at least 2 drops

tomofhyrule

ZOS_GinaBruno wrote: »

For those that haven't been receiving Drops (whether you are linked or recently became unlinked) could you provide your UserID? You can post it here or send a DM - whatever you're more comfortable with. Thanks!

@tomofhyrule , twitch ID also @tomofhyrule

I noticed I didn't get the one from Bethesda_NL yesterday, even though my twitch is linked on twitch's side. I've been trying to check on ESO's side if it unlinked itself like others have said, but there also seems to be a problem with the authentication emails not sending so we can't access the site/game on unauthenticated PCs, so I have to get back to my home computer to check.

I'll see if I can hold off on claiming the drop from the ESO Live today and the weekend general event drop until I make sure I'm linked in both places.

EDIT: Welp, I'm not able to access my account from the website since it's not sending me the emails, so I can't check if my twitch got unlinked from my account.
Means I'll probably not be able to claim the crate I earned from twitch for the ESO live, and possibly I'll also not be able to claim the weekend event one as well unless I can get the 'authentication' email to finally come in.

EDIT 2: Ok, I may have spammed the "account" tab on the website until it finally decided to give me a code and I could get in. Sure enough, twitch unlinked itself. Got that fixed, and sure enough today's crate showed up. I'm still missing the NL stream one from yesterday.

Auldwulfe

I have received both of my drops, at this time - so everything is good - I will note that one did take 12 hours, but the second one went through in about 15 minutes.
I am not sure how much that helps, but for me, the issue seems to have been around the first drop.

Auldwulfe

cairnkid

@Cairnkid, I could claim the crates, but they haven't shown up ingame yet

Ariont

I just logged into my game and received all my crates up and including the one from today's 3pm stream. Thank you for fixing things Gina!

Mujuro

ZOS_GinaBruno wrote: »

For those that haven't been receiving Drops (whether you are linked or recently became unlinked) could you provide your UserID? You can post it here or send a DM - whatever you're more comfortable with. Thanks!

@Mujuro

RagnarSw

ZOS_GinaBruno wrote: »

For those that haven't been receiving Drops (whether you are linked or recently became unlinked) could you provide your UserID? You can post it here or send a DM - whatever you're more comfortable with. Thanks!

I sent you a DM.

Katlefiya

ZOS_GinaBruno wrote: »

For those that haven't been receiving Drops (whether you are linked or recently became unlinked) could you provide your UserID? You can post it here or send a DM - whatever you're more comfortable with. Thanks!

@Katlefiya I was able to claim 3 crates today on twitch, but I found out that ESO thought my account was disconnected.

Sythen88411

@Sythen88411 and @buddy1916 that's my gfs

Dux042

Please ignore. Issue resolved with support team. :-D

ZOS_GinaBruno wrote: »

For those that haven't been receiving Drops (whether you are linked or recently became unlinked) could you provide your UserID? You can post it here or send a DM - whatever you're more comfortable with. Thanks!

My userID is: dux042

Playing on: PC EU

Sent ticket number: 221118-004093

Missing two Ouroboros crates. Thanks in advance.

bruta

ZOS_GinaBruno wrote: »

For those that haven't been receiving Drops (whether you are linked or recently became unlinked) could you provide your UserID? You can post it here or send a DM - whatever you're more comfortable with. Thanks!

@bruta missing 2 crates from like past week, one from bethesda_de and another from random partner

LonePirate

@LonePirate No drops following this weekend's drops. I had been receiving them up until now.

Karminathevamp

@Karminathevamp I did not receive my two drops from watching Deltia's stream yesterday and one from today's ESO Stream, which, by the way, was awesome. Thank you.

Vhellcat

ZOS_GinaBruno wrote: »

For those that haven't been receiving Drops (whether you are linked or recently became unlinked) could you provide your UserID? You can post it here or send a DM - whatever you're more comfortable with. Thanks!

@Vhellcat - I was checking online for others with the problem of not receiving crates and read about 'try unlinking & linking' - which led to me to find out my account got unlinked somehow on the ESO side because I'd watch the streams, it would show progress, it would say 'claim', I'd claim it, then wait for an email/crate to appear in game and nothing. However, I am able to link it again and was able to claim a new crate but I did miss out on about two while it was unlinked.

Just wondered if the unlinking was a hiccup.

Also, maybe it's lack of sleep, but I couldn't find out how to send a DM. Possibly because this forum account is new.

Thank you!

Dojohoda

ZOS_GinaBruno wrote: »

For those that haven't been receiving Drops (whether you are linked or recently became unlinked) could you provide your UserID? You can post it here or send a DM - whatever you're more comfortable with. Thanks!

I claimed 2 crates yesterday but did not receive them. I am linked on Twitch, but checked ESO website and noticed that I have been unlinked there. I linked it again.

My ESO userid is @Dojohoda.

Thank you!

Valincroina

ZOS_GinaBruno wrote: »

For those that haven't been receiving Drops (whether you are linked or recently became unlinked) could you provide your UserID? You can post it here or send a DM - whatever you're more comfortable with. Thanks!

@Valincroina - 2 crates

Shiryu64

ZOS_GinaBruno wrote: »

For those that haven't been receiving Drops (whether you are linked or recently became unlinked) could you provide your UserID? You can post it here or send a DM - whatever you're more comfortable with. Thanks!

I'm missing 4 crates (Bethesda_NL's stream on the 17th, Update 36 Console Launch, Dark Heart of Skyrim and ESO Live at Home). The ESO account had unlinked from Twitch, but it was still linked on Twitch, so I didn't notice.

My UserID is Shiryu64.

Cendrillion21

I was so glad that Gina mentioned during the show to check your linkage status...I was completely confident that my accounts were linked, they always have been, and lo and behold they were not (somehow). Re-linked them and got my crates.

Kaitoujeanne

@kaitoues

Didn't get last 2 crate claims in game.

Tranquilizer

ZOS_GinaBruno wrote: »

For those that haven't been receiving Drops (whether you are linked or recently became unlinked) could you provide your UserID? You can post it here or send a DM - whatever you're more comfortable with. Thanks!

Sent you a DM. Thanks Gina

Punches_Below_Belt

Missing 2 crates for @tulsanoodles (watched Deltia and ESO Live)

Missing 2crates for @esoaccount3 (watched LuckyGhost and ESO Live)

Both accounts show linked. First time having an issue.

Soraka

Is this something that happens from time to time or should I be on the lookout? Seems like a lot of people (including myself) got unlinked out of the blue. Is there something I did to trigger it that I should be aware of in the future?

Karminathevamp

I will check my account every time there is an ESO drop in a twitch stream from now on. That robot can't be trusted anymore.

AliasRed

ZOS_GinaBruno wrote: »

For those that haven't been receiving Drops (whether you are linked or recently became unlinked) could you provide your UserID? You can post it here or send a DM - whatever you're more comfortable with. Thanks!

@AliasRed

I also didn't change anything in my account settings (which were linked in the past) and I didn't get the drop recently.

skinnycheeks

@skinnycheeks - missing Twitch drops from the latest ESO live due to account mysteriously becoming unlinked.

TheuA

ZOS_GinaBruno wrote: »

For those that haven't been receiving Drops (whether you are linked or recently became unlinked) could you provide your UserID? You can post it here or send a DM - whatever you're more comfortable with. Thanks!

hi gina my userid TheuA i claimed a lot of drops from twitch, but now neither email nor crates comes in the game, my account was already linked and i unlink and link it again but still nothing happen, thanks for your help

Bubbles43

@Bubbls

qwaurck

@qwaurck missing 2 crates

ZOS_GinaBruno

Hey everyone, just confirming we are continuing to investigate this issue but we did find that a number of accounts did become unlinked unexpectedly. If you are missing crates due to becoming unlinked without your doing, please submit a ticket with Support so they can assist; you can pick "missing item" as the category. Thanks!

dazza1033

ZOS_GinaBruno wrote: »

Hey everyone, just confirming we are continuing to investigate this issue but we did find that a number of accounts did become unlinked unexpectedly. If you are missing crates due to becoming unlinked without your doing, please submit a ticket with Support so they can assist; you can pick "missing item" as the category. Thanks!

I cannot find the missing item category when submitting a ticket, any suggestions?