FeedbackOnly wrote: »If people need to report 10 times in 1 thread then something is wrong with reporter themselves too unless they are famous and are hated for nothing related to topic.
SilverBride wrote: »FeedbackOnly wrote: »I expressed that if people over report on one thread that thread should be closed instead as topic probably is toxic for aggressor and reporter
There's clear records of that happening too from moderation. So my suggestion too follows standards.
I expressed this point as way to counter people who tend to Overally report.
If people need to report 10 times in 1 thread then something is wrong with reporter themselves too unless they are famous and are hated for nothing related to topic.
Overall, I think abuse of reporting system should be looked at. That is my intention here as people didn't just disappear from forums because of mods but people who reported them
It's the players too who are fault in current state of forums
If someone is baited and verbally attacked 10 times in one thread how are they to deal with it? If they get into a discussion with the other poster they risk escalating the issue even further and putting their own account at risk. And no one should have to just have to accept repeated verbal attacks.
The things we do agree on are that moderation is heavy handed and the entire system should be looked at and reworked. And if a thread is generating a lot of reports it should be locked.
FeedbackOnly wrote: »My conclusion no matter what bans should only be for absolute worst offender.
FeedbackOnly wrote: »My conclusion no matter what bans should only be for absolute worst offender. My personal grievance is we need to tone down what actually deserves moderation
spartaxoxo wrote: »FeedbackOnly wrote: »My conclusion no matter what bans should only be for absolute worst offender. My personal grievance is we need to tone down what actually deserves moderation
I don't think it's on victims to ignore or tolerate clearly derogatory remarks aimed at them. They should report those and those should be moderated. Someone not wanting to be called a "noob" is completely understandable. I am inclined to agree that sometimes the person doing the reporting could have baited a response and then reported the result, so obviously mods should always take into account context. But, two wrongs don't make a right. If you called someone a noob, and they reported you for flaming, you earned that report. And it should be moderated. (The royal you, not you in particular)
But moderators should simply also take into account the context and scale of the offense. Currently posts that are akin in scale to jaywalking are treated with the same severity as offenses that are akin to slapping someone. So instead of just editing or deleting the offensive content, they person ends up banned for 3 days for a very minor and very human slip. That's the part that's wrong, not someone reporting someone else for name calling them. Name calling should be reported, that's not abuse of the system.
spartaxoxo wrote: »FeedbackOnly wrote: »My conclusion no matter what bans should only be for absolute worst offender. My personal grievance is we need to tone down what actually deserves moderation
I don't think it's on victims to ignore or tolerate clearly derogatory remarks aimed at them. They should report those and those should be moderated. Someone not wanting to be called a "noob" is completely understandable. I am inclined to agree that sometimes the person doing the reporting could have baited a response and then reported the result, so obviously mods should always take into account context. But, two wrongs don't make a right. If you called someone a noob, and they reported you for flaming, you earned that report. And it should be moderated. (The royal you, not you in particular)
But moderators should simply also take into account the context and scale of the offense. Currently posts that are akin in scale to jaywalking are treated with the same severity as offenses that are akin to slapping someone. So instead of just editing or deleting the offensive content, they person ends up banned for 3 days for a very minor and very human slip. That's the part that's wrong, not someone reporting someone else for name calling them. Name calling should be reported, that's not abuse of the system.
spartaxoxo wrote: »FeedbackOnly wrote: »My conclusion no matter what bans should only be for absolute worst offender. My personal grievance is we need to tone down what actually deserves moderation
I don't think it's on victims to ignore or tolerate clearly derogatory remarks aimed at them. They should report those and those should be moderated. Someone not wanting to be called a "noob" is completely understandable. I am inclined to agree that sometimes the person doing the reporting could have baited a response and then reported the result, so obviously mods should always take into account context. But, two wrongs don't make a right. If you called someone a noob, and they reported you for flaming, you earned that report. And it should be moderated. (The royal you, not you in particular)
But moderators should simply also take into account the context and scale of the offense. Currently posts that are akin in scale to jaywalking are treated with the same severity as offenses that are akin to slapping someone. So instead of just editing or deleting the offensive content, they person ends up banned for 3 days for a very minor and very human slip. That's the part that's wrong, not someone reporting someone else for name calling them. Name calling should be reported, that's not abuse of the system.
Plus, on top of the 3 day suspension, the response time from support to appeal the action is around 20 hours per response. So by the time 3-4 back and forth a in the conversation are done, the suspension is over. It's incredibly inefficient and insulting that a review and appeal process takes the entirety of the suspension to even communicate on.
FeedbackOnly wrote: »spartaxoxo wrote: »FeedbackOnly wrote: »My conclusion no matter what bans should only be for absolute worst offender. My personal grievance is we need to tone down what actually deserves moderation
I don't think it's on victims to ignore or tolerate clearly derogatory remarks aimed at them. They should report those and those should be moderated. Someone not wanting to be called a "noob" is completely understandable. I am inclined to agree that sometimes the person doing the reporting could have baited a response and then reported the result, so obviously mods should always take into account context. But, two wrongs don't make a right. If you called someone a noob, and they reported you for flaming, you earned that report. And it should be moderated. (The royal you, not you in particular)
But moderators should simply also take into account the context and scale of the offense. Currently posts that are akin in scale to jaywalking are treated with the same severity as offenses that are akin to slapping someone. So instead of just editing or deleting the offensive content, they person ends up banned for 3 days for a very minor and very human slip. That's the part that's wrong, not someone reporting someone else for name calling them. Name calling should be reported, that's not abuse of the system.
There's a is limit my point. I don't think people should be allowed to abuse the system. People are reporting for silly things that would be fine anywhere else even the ESO subreddit or steam chats
spartaxoxo wrote: »FeedbackOnly wrote: »spartaxoxo wrote: »FeedbackOnly wrote: »My conclusion no matter what bans should only be for absolute worst offender. My personal grievance is we need to tone down what actually deserves moderation
I don't think it's on victims to ignore or tolerate clearly derogatory remarks aimed at them. They should report those and those should be moderated. Someone not wanting to be called a "noob" is completely understandable. I am inclined to agree that sometimes the person doing the reporting could have baited a response and then reported the result, so obviously mods should always take into account context. But, two wrongs don't make a right. If you called someone a noob, and they reported you for flaming, you earned that report. And it should be moderated. (The royal you, not you in particular)
But moderators should simply also take into account the context and scale of the offense. Currently posts that are akin in scale to jaywalking are treated with the same severity as offenses that are akin to slapping someone. So instead of just editing or deleting the offensive content, they person ends up banned for 3 days for a very minor and very human slip. That's the part that's wrong, not someone reporting someone else for name calling them. Name calling should be reported, that's not abuse of the system.
There's a is limit my point. I don't think people should be allowed to abuse the system. People are reporting for silly things that would be fine anywhere else even the ESO subreddit or steam chats
Most corporate forums have significantly stricter rules as to what constitutes flaming than something moderated by amateur enthusiasts like Reddit.
And drawing the line at stuff that has no other value to the discussion but to call out or demean other customers isn't unreasonable imo. I would not call it abuse that someone reported someone else for insulting them. It's on the moderatoration team to determine scale of offense, not on the user to tolerate insults.
Frankly, I don't think you could ever get me to agree that someone reporting someone who is openly degrading them is abuse. I agree that people can abuse the report system, but that's only when it's a false accusation. If the accusation is true, it's not abuse.
I'm on the fence about name calling. Racial slurs and the like have no place here,(unless you're calling my argonian a handbag. ) But saying someone is a stick in the mud,(to use an earlier example) shouldn't be worth a mods time.
SilverBride wrote: »I'm on the fence about name calling. Racial slurs and the like have no place here,(unless you're calling my argonian a handbag. ) But saying someone is a stick in the mud,(to use an earlier example) shouldn't be worth a mods time.
Stick in the mud may be minor to some, but elicit a strong reaction in others. We are here to discuss the game in a mature and civil manner and that does not include insulting each other.
The problem is the punishment does not fit the crime. Snipping the insult and warning the poster should suffice in most cases. If this doesn't help and the poster continues to insult others, then look at a temporary suspension.
But we are losing a lot of long time posters because the longer a poster has been active and the more posts they have made, the more likely they are to have picked up a few infractions along the way. Giving out final warnings after 2 infractions is beyond heavy handed. It only considers the infractions, many of which are minor, and completely ignores how productive the poster has been, for years in many cases.
SilverBride wrote: »I'm on the fence about name calling. Racial slurs and the like have no place here,(unless you're calling my argonian a handbag. ) But saying someone is a stick in the mud,(to use an earlier example) shouldn't be worth a mods time.
Stick in the mud may be minor to some, but elicit a strong reaction in others. We are here to discuss the game in a mature and civil manner and that does not include insulting each other.
The problem is the punishment does not fit the crime. Snipping the insult and warning the poster should suffice in most cases. If this doesn't help and the poster continues to insult others, then look at a temporary suspension.
But we are losing a lot of long time posters because the longer a poster has been active and the more posts they have made, the more likely they are to have picked up a few infractions along the way. Giving out final warnings after 2 infractions is beyond heavy handed. It only considers the infractions, many of which are minor, and completely ignores how productive the poster has been, for years in many cases.
SilverBride wrote: »I'm on the fence about name calling. Racial slurs and the like have no place here,(unless you're calling my argonian a handbag. ) But saying someone is a stick in the mud,(to use an earlier example) shouldn't be worth a mods time.
Stick in the mud may be minor to some, but elicit a strong reaction in others. We are here to discuss the game in a mature and civil manner and that does not include insulting each other.
The problem is the punishment does not fit the crime. Snipping the insult and warning the poster should suffice in most cases. If this doesn't help and the poster continues to insult others, then look at a temporary suspension.
But we are losing a lot of long time posters because the longer a poster has been active and the more posts they have made, the more likely they are to have picked up a few infractions along the way. Giving out final warnings after 2 infractions is beyond heavy handed. It only considers the infractions, many of which are minor, and completely ignores how productive the poster has been, for years in many cases.
??? As I said, my views arent in line with everyone's sensitivities. Should you curse and name call, I'll simply assume you're not adult enough to discuss with. I fully understand many find mean words directed at them to be a horrible tragedy that demoralizes their whole sense of self worth. I PERSONALLY(I love that word. Im always surprised though how many people wish to argue about a personal opinion being wrong and somehow you're not entitled to it) I PERSONALLY don't think the forums should be a "safe place". Some will actually discuss. Some will troll. Some will be jerks. But anything short of the subjects I mentioned (threats, racial/gender slurs, real world topics, etc) shouldnt waste a mods time. That would rectify their 3strikes you're out rule as well(or however many you get) post how you like. Just don't be a threatening, racist, gender bashing jerk shoving religion and politics down people's throats and you're good. Anything else handle it like you would were it a verbal discussion among adults. Again though, that's my PERSONAL opinion and doesn't take some people's sensitivities to mean words in account.
FeedbackOnly wrote: »SilverBride wrote: »I'm on the fence about name calling. Racial slurs and the like have no place here,(unless you're calling my argonian a handbag. ) But saying someone is a stick in the mud,(to use an earlier example) shouldn't be worth a mods time.
Stick in the mud may be minor to some, but elicit a strong reaction in others. We are here to discuss the game in a mature and civil manner and that does not include insulting each other.
The problem is the punishment does not fit the crime. Snipping the insult and warning the poster should suffice in most cases. If this doesn't help and the poster continues to insult others, then look at a temporary suspension.
But we are losing a lot of long time posters because the longer a poster has been active and the more posts they have made, the more likely they are to have picked up a few infractions along the way. Giving out final warnings after 2 infractions is beyond heavy handed. It only considers the infractions, many of which are minor, and completely ignores how productive the poster has been, for years in many cases.
??? As I said, my views arent in line with everyone's sensitivities. Should you curse and name call, I'll simply assume you're not adult enough to discuss with. I fully understand many find mean words directed at them to be a horrible tragedy that demoralizes their whole sense of self worth. I PERSONALLY(I love that word. Im always surprised though how many people wish to argue about a personal opinion being wrong and somehow you're not entitled to it) I PERSONALLY don't think the forums should be a "safe place". Some will actually discuss. Some will troll. Some will be jerks. But anything short of the subjects I mentioned (threats, racial/gender slurs, real world topics, etc) shouldnt waste a mods time. That would rectify their 3strikes you're out rule as well(or however many you get) post how you like. Just don't be a threatening, racist, gender bashing jerk shoving religion and politics down people's throats and you're good. Anything else handle it like you would were it a verbal discussion among adults. Again though, that's my PERSONAL opinion and doesn't take some people's sensitivities to mean words in account.
I can nod my head partially to this too. This is my side I expressed earlier on some things don't deserve moderation in the first place.
It's hard to find that middle ground, but thinking about this part is important too while developing the future healthy and trusting community
Most important thing is permanent bans aren't okay for minor things. Its what has gotten us here
spartaxoxo wrote: »I personally think that insulting someone is worse than discussing somewhat political things, as long as those things stay within the Elder Scrolls and not the world as a whole. For example, someone wanting to add more male companions because they feel the gender representation of them is unfair should be an acceptable topic.
Keep it game related obviously.
spartaxoxo wrote: »I personally think that insulting someone is worse than discussing somewhat political things, as long as those things stay within the Elder Scrolls and not the world as a whole. For example, someone wanting to add more male companions because they feel the gender representation of them is unfair should be an acceptable topic.
To me, discussing all aspects of the game is what is acceptable. What is not acceptable is name calling or spending too much of a post discussing another player.
We aren't here to discuss your opinion of Y player, we are here to discuss Elder Scrolls.
spartaxoxo wrote: »I personally think that insulting someone is worse than discussing somewhat political things, as long as those things stay within the Elder Scrolls and not the world as a whole. For example, someone wanting to add more male companions because they feel the gender representation of them is unfair should be an acceptable topic.
I'm not sure I would count that as politics. EP vs AD yes, but I understand what you're saying. (Like I personally was upset that our companions weren't argonian. I don't think they're represented well in the game. But I'm biased) that's why in my 1st post 2nd paragraph I saidKeep it game related obviously.
spartaxoxo wrote: »spartaxoxo wrote: »I personally think that insulting someone is worse than discussing somewhat political things, as long as those things stay within the Elder Scrolls and not the world as a whole. For example, someone wanting to add more male companions because they feel the gender representation of them is unfair should be an acceptable topic.
I'm not sure I would count that as politics. EP vs AD yes, but I understand what you're saying. (Like I personally was upset that our companions weren't argonian. I don't think they're represented well in the game. But I'm biased) that's why in my 1st post 2nd paragraph I saidKeep it game related obviously.
Gender (and other types of) representation in games is actually something that very often gets quickly slapped with the politics label even when people take great effort to make it game related. The mods are quick to shut such discussions down the second even the tiniest most tangential statement is made during them because it's considered a political discussion. I don't think that's fair personally, because people should be able to discuss any aspect of the game as long as the conversation doesn't center around the real world.
Hi All, we wanted to follow up on the post here and the general sentiment about asking/discussing PvP in chat during livestreams. We agree that noting terms like "PvP" and "Cyrodiil" should not be timed out when players ask or referenced the topic in our livestream chat. The moderation shown in the clip was a bit heavy-handed. We have talked about this internally, updated our moderation training, and made sure everyone is clear that conversations around core functions of our game, like PvP, should not be timed out or banned.
I PERSONALLY don't think the forums should be a "safe place". Some will actually discuss. Some will troll. Some will be jerks. But anything short of the subjects I mentioned (threats, racial/gender slurs, real world topics, etc) shouldnt waste a mods time.
Hi All, we wanted to follow up on the post here and the general sentiment about asking/discussing PvP in chat during livestreams. We agree that noting terms like "PvP" and "Cyrodiil" should not be timed out when players ask or referenced the topic in our livestream chat. The moderation shown in the clip was a bit heavy-handed. We have talked about this internally, updated our moderation training, and made sure everyone is clear that conversations around core functions of our game, like PvP, should not be timed out or banned.
The bigger question was why did the moderators reacted so strongly to these terms only, was there a previous memo because of what happened with Rich Lambert's stream, where the PvP community was made fun of, and the backlash that followed? It seems strange to hold an entire internal discussion for not banning mentions of core terms of the game, something which should be self-evident. In any case, thanks for the update.
spartaxoxo wrote: »Hi All, we wanted to follow up on the post here and the general sentiment about asking/discussing PvP in chat during livestreams. We agree that noting terms like "PvP" and "Cyrodiil" should not be timed out when players ask or referenced the topic in our livestream chat. The moderation shown in the clip was a bit heavy-handed. We have talked about this internally, updated our moderation training, and made sure everyone is clear that conversations around core functions of our game, like PvP, should not be timed out or banned.
The bigger question was why did the moderators reacted so strongly to these terms only, was there a previous memo because of what happened with Rich Lambert's stream, where the PvP community was made fun of, and the backlash that followed? It seems strange to hold an entire internal discussion for not banning mentions of core terms of the game, something which should be self-evident. In any case, thanks for the update.
There's been some pvpers that have been spamming streams for a while now asking about PvP. It's what lead to that comment in the first place. In their zeal to get rid of the spam so more topics than pvp could be discussed though, they overcorrected and also started banning completely innocent and normal questions about pvp that weren't being spammed or disrespectful.
Gaeliannas wrote: »Not to change the discussion, but my personal favorite is when someone gets perma-banned for posting a "Conspiracy Theory" about the game. I have seen and know a folks that has happened to. How is this even a thing, there are basically three possibilities from someone posting a theory about how things are...
1. They are way off base.
2. They are partially correct.
3. They nailed it.
Which of these results in being banned for spreading a conspiracy theory? Because looking around it is obviously not all three.
Now the crux of the matter, a theory is just a discussion of possibilities among folks. Someone posts a theory on why they think something is the way it is, and the debate begins. This is a healthy activity, debating subjects, it starts in grade school and carries throughout life. It spurs thought, creativity and opens ones mind to new ways of thought. Why is this a bannable offense? Better yet, what turns a working theory/discussion into an evil "Conspiracy Theory"?
You would think those falling under #1 would be the conspiracy theorists (by definition), but it seems the ones whose posts look to fall under #2-3, and present well thought out arguments are the ones I never see post again. Regardless though, wouldn't ZOS just chiming in and setting the record straight on a discussion be more reasonable, than perma-banning someone for having a thought, thus also suppressing future posters who may also have thoughts, but are now in fear of sharing them?
Gaeliannas wrote: »Not to change the discussion, but my personal favorite is when someone gets perma-banned for posting a "Conspiracy Theory" about the game. I have seen and know a folks that has happened to. How is this even a thing, there are basically three possibilities from someone posting a theory about how things are...
1. They are way off base.
2. They are partially correct.
3. They nailed it.
Which of these results in being banned for spreading a conspiracy theory? Because looking around it is obviously not all three.
Now the crux of the matter, a theory is just a discussion of possibilities among folks. Someone posts a theory on why they think something is the way it is, and the debate begins. This is a healthy activity, debating subjects, it starts in grade school and carries throughout life. It spurs thought, creativity and opens ones mind to new ways of thought. Why is this a bannable offense? Better yet, what turns a working theory/discussion into an evil "Conspiracy Theory"?
You would think those falling under #1 would be the conspiracy theorists (by definition), but it seems the ones whose posts look to fall under #2-3, and present well thought out arguments are the ones I never see post again. Regardless though, wouldn't ZOS just chiming in and setting the record straight on a discussion be more reasonable, than perma-banning someone for having a thought, thus also suppressing future posters who may also have thoughts, but are now in fear of sharing them?
This reminds me of the time when they made Rapid Maneuvers harder to get, but at the same time introduced Alliance War skill line XP scrolls to the Crown Store and put Crown riding lessons on sale. [snip] Now, one would think that the concept of a for-profit corporation like Zenimax would be widely accepted, and that their primary reason for existing is to make money for their ownership and shareholders. [snip] Of course, they ended up making Major Gallop a passive after the intense blowback from the community, but is it really any sort of threat to a company's reputation to discuss potential revenue sourcing?
SilverBride wrote: »I PERSONALLY don't think the forums should be a "safe place". Some will actually discuss. Some will troll. Some will be jerks. But anything short of the subjects I mentioned (threats, racial/gender slurs, real world topics, etc) shouldnt waste a mods time.
Community rules need a clear impartial standard that posters are expected to meet. Name calling is not appropriate regardless of what the name is.
However the punishment needs to fit the crime and with the current system it doesn't.