This patch made Xbox unplayable with crashing

jackiemanuel

This "solution" you have offered is an insult. If you had any respect for your customers you'd find another way. I have crashed four times in the past half hour simply trying to get to the striking locales. I also crashed on the one daily I've tried to do.
And you want me to continue wasting my time doing this in order to get a ticket for something I've paid for? You don't treat subscribers like this. We should get refunds or a free month of eso plus in addition to whatever rewards for all the days of the event that this has occurred.

jackiemanuel

Now I can't even load into the game at all.

jackiemanuel

Guess what, just crashed again in the first daily. That makes the grand total of dailies that I've completed ZERO.

Dolphinsgal

jackiemanuel wrote: »

This "solution" you have offered is an insult. If you had any respect for your customers you'd find another way. I have crashed four times in the past half hour simply trying to get to the striking locales. I also crashed on the one daily I've tried to do.
And you want me to continue wasting my time doing this in order to get a ticket for something I've paid for? You don't treat subscribers like this. We should get refunds or a free month of eso plus in addition to whatever rewards for all the days of the event that this has occurred.

I agree totally with this. The only thing zos is offering is for us to put in tickets w/the explanation of can't get tickets due to series x/s crashing...are you for real zos??? What about those of us who are wasting our time and energy by logging in constantly and pushing through the crashes? You need to do much much better zos... @ZOS_GinaBruno @ZOS_BillE @ZOS_Adrikoth @ZOS_KaiSchober @ZOS_AntonioP @ZOS_Kevin

Washac

gronoxvx wrote: »

Washac wrote: »

So today I thought I would log in and just do some champion points grinding while waiting for the patch, but no now I cannot even use my main character at all it is stuck going into the secret passage in the Coven Conundrum quest, it tries to load my character but just throws me straight out the game, at least yesterday I could play as long as I didn't teleport or go into dungeons. All Microsoft seem to offer is an ESO Plus cancellation, no point in that as it will still run iot's coarse until repay time, I was looking for a refund, but seems there no option for that. I was going to buy Blackwood to do the event glad I didn't now, it is NOT the time to run an event in my book.

If you search for "refund subscription" in the xbox help site it will direct you to a form you can submit. I did that and got a refund within 48 hours.

Refund refused for me

phototut5259

Just lost for words really all I want to do is chill playing a game I have played since its beta days. Instead I have spent most of my time staring at the glorious xbox desktop.
All we ask is you treat us with a little more respect, consideration and keep us informed about progress.

xiphactinus

Washac wrote: »

gronoxvx wrote: »

Washac wrote: »

So today I thought I would log in and just do some champion points grinding while waiting for the patch, but no now I cannot even use my main character at all it is stuck going into the secret passage in the Coven Conundrum quest, it tries to load my character but just throws me straight out the game, at least yesterday I could play as long as I didn't teleport or go into dungeons. All Microsoft seem to offer is an ESO Plus cancellation, no point in that as it will still run iot's coarse until repay time, I was looking for a refund, but seems there no option for that. I was going to buy Blackwood to do the event glad I didn't now, it is NOT the time to run an event in my book.

If you search for "refund subscription" in the xbox help site it will direct you to a form you can submit. I did that and got a refund within 48 hours.

Refund refused for me

What was their reason for refusing the refund? I'd like to see the parameters for this...Just out of curiosity and my ever growing cynicism.

SkadiMZ

Washac wrote: »

Refund refused for me

The return process was incredibly easy for me with no follow up questions and an accepted return within the same day.

I simply told the truth in the explanation. ESO doesn't work on Xbox Series X|S and ZOS has publicly acknowledged this. I asked to have a refund for a product I paid in advance for but does not work.

You'll receive a series of emails upon acceptance. The first email does make it seem as if your refund is denied. It just simply says "your refund request has been closed" but the follow up emails state that it has been accepted and how to check on the status of the return.

joleda4ub17_ESO

I'm back to unable to log in at all. I logged out yesterday in the silent halls group dungeon in blackwood. I crash on the first loading screen when I try and login today. Is the zone full of players? Maybe give us the ability to login to our house or some other location?

I did manage to get 2 tickets so far this week. Total.

ClawOfTheTwoMoons

jackiemanuel wrote: »

Rolling out a fix on the usual schedule is not 'as quickly as possible.' There's plenty of evidence of other devs (who aren't owned by MS FFS) getting fixes done more quickly. You guys have made the premium service I pay for worthless. There should be a global reward to Xbox Series players instead of refunded event tickets on a case by case basis. What if some of your subscribers just wanted to do pvp or questing or housing? They get screwed because the only refund you're offering is event tickets. The update is appeasement and the 'solution' you're offering is weak. If you think this crap is gonna make everyone thrilled to have the privilege to log in to eso you're wrong. But y'all don't really care about that anyway do you?

This. What a slap in the face.

Washac

xiphactinus wrote: »

Washac wrote: »

gronoxvx wrote: »

Washac wrote: »

So today I thought I would log in and just do some champion points grinding while waiting for the patch, but no now I cannot even use my main character at all it is stuck going into the secret passage in the Coven Conundrum quest, it tries to load my character but just throws me straight out the game, at least yesterday I could play as long as I didn't teleport or go into dungeons. All Microsoft seem to offer is an ESO Plus cancellation, no point in that as it will still run iot's coarse until repay time, I was looking for a refund, but seems there no option for that. I was going to buy Blackwood to do the event glad I didn't now, it is NOT the time to run an event in my book.

If you search for "refund subscription" in the xbox help site it will direct you to a form you can submit. I did that and got a refund within 48 hours.

Refund refused for me

What was their reason for refusing the refund? I'd like to see the parameters for this...Just out of curiosity and my ever growing cynicism.

I told the truth about why I wanted the refund and this is their reason......
It’s been longer than our refund policy allows for digital game products.
I bought into ESO start of August.

Washac

SkadiMZ wrote: »

Washac wrote: »

Refund refused for me

The return process was incredibly easy for me with no follow up questions and an accepted return within the same day.

I simply told the truth in the explanation. ESO doesn't work on Xbox Series X|S and ZOS has publicly acknowledged this. I asked to have a refund for a product I paid in advance for but does not work.

You'll receive a series of emails upon acceptance. The first email does make it seem as if your refund is denied. It just simply says "your refund request has been closed" but the follow up emails state that it has been accepted and how to check on the status of the return.

I explained the same as yourself and this is why it was refused, cut from their reply.
I'm following up on your refund request.
We're really sorry we can't give you a refund.
It’s been longer than our refund policy allows for digital game products

SkadiMZ

Washac wrote: »

I explained the same as yourself and this is why it was refused, cut from their reply.
I'm following up on your refund request.
We're really sorry we can't give you a refund.
It’s been longer than our refund policy allows for digital game products

Just in case it wasn't clear, I got a refund on my ESO+ subscription, not on any of the content that I purchased (such as Blackwood).

Were you trying to get a refund for your subscription or purchased content?

Washac

SkadiMZ wrote: »

Washac wrote: »

I explained the same as yourself and this is why it was refused, cut from their reply.
I'm following up on your refund request.
We're really sorry we can't give you a refund.
It’s been longer than our refund policy allows for digital game products

Just in case it wasn't clear, I got a refund on my ESO+ subscription, not on any of the content that I purchased (such as Blackwood).

Were you trying to get a refund for your subscription or purchased content?

SkadiMZ wrote: »

Washac wrote: »

I explained the same as yourself and this is why it was refused, cut from their reply.
I'm following up on your refund request.
We're really sorry we can't give you a refund.
It’s been longer than our refund policy allows for digital game products

Just in case it wasn't clear, I got a refund on my ESO+ subscription, not on any of the content that I purchased (such as Blackwood).

Were you trying to get a refund for your subscription or purchased content?

On the form I put ESO+ and gave them the order number.

joleda4ub17_ESO

I didn't get to play at all on a Saturday due to a game bug and the developers blame someone else. Typical for IT/Computer industry to always say it's someone else's fault.

ForMalacath

I've given up until it's fixed. I'm too nervous about my character getting stuck in an infinite crash loop ( too many reports of this happening ) and the potential hassle it may cause even after the patch has dropped.

As disappointed as I am with the whole situation I'm not gonna vent as i understand the past 18 months have been tough on everyone and the ongoing pandemic will have greatly affected every aspect of QA, development etc.. I just ask that you please make more of an effort when pushing these patches out to us console players even if it means delaying scheduled DLC, large game updates etc

Akali

The incessant crashes are seriously ruining the enjoyment of the event for me.

Yes I can get through and get my two tickets but as I said, it's ruining the enjoyment of the event.

Akali

Since last night the crashes have become outlandish, again, after a few days of them being just 'annoying'

I just don't get it, I don't understand what has changed and if it's something I have done.

Can ZOS give us no CLUE as to what may be aggravating the issue?

6 times, I have crashed, THIS MORNING, and it's getting to that point again where I just can't be bothered keep loading the game up over and over.

Anything?

ForMalacath

Akali wrote: »

Since last night the crashes have become outlandish, again, after a few days of them being just 'annoying'

I just don't get it, I don't understand what has changed and if it's something I have done.

Can ZOS give us no CLUE as to what may be aggravating the issue?

6 times, I have crashed, THIS MORNING, and it's getting to that point again where I just can't be bothered keep loading the game up over and over.

Anything?

If it's only happening on Series S/X consoles I cant help wondering if it's something to do with loading data from the SSD?

I've noticed those super quick load times can cause brief lag issues when loading into busy areas since the first next gen patch dropped so maybe the problem lies here??

Would be nice if we could get some kind of explanation

madrab73

I've had 4 blue screen crashes on PS4 pro in 5 hours today

jackiemanuel

This event has been a fiasco. Their solution to this problem is insulting.

geeve420

Really bad this morning! I have been dashboarded 4 times in a matter of 10 minutes. I'm just doing mundane stuff too. THIS IS ABSOLUTELY UNACCEPTABLE AND YOUR SOLUTION IS RIDICULOUS.

jackiemanuel

Yep, it's terrible. We have to press the issue [snip]

[edited for bashing]

AuraStorm43

Like to point out when PS4 NA had extended maintenance y’all extended the event to compensate, the same should be done here

That’d be easier than taking in hundreds of ticket requests to give out missing tickets

geeve420

Okay....crashed to dashboard 10 times in 15 minutes now. Just trying to do crafting writs....in Vvardenfell. Wish me luck on my daily random dungeon. This is stupid! I sure we get better compensation than having to submit a trouble ticket for event tickets. We can't even just play the game!!!

madrab73

It took lesss than half an hour for first bluscreen crash on PS4 pro today

Lucozade85

Loaded in yesterday for vBRP and crashed before I even got to it.

Rex-Umbra

I filed a ticket that told me to uninstall and reinstall the game. I knew that would not work but like a idiot I blew half my data. Still can't load my character. I have been unable to play all week and am pretty pissed off missed all last weeks endeavors and the event. I have tried daily to log in and just crash loading character every time. Played since Console launch but feel like this might be it if I don't get compensation.

npuk

ZOS_Kevin wrote: »

We have submitted the changes for certification and are on track for the incremental patch on October 6. As we’ve noted before, unfortunately this is not something we can hotfix and we are working to get it live as quickly as possible.

Are you able to give us a rough idea of what size this update will be?

SkadiMZ

npuk wrote: »

Are you able to give us a rough idea of what size this update will be?

Recently, they acknowledged that updates and patch sizes were abnormally high on series x|s and they weren't sure why. I would anticipate a full redownload of the game. Maybe less if we're lucky, but next gen owners haven't been lucky with this game since the enhanced update.