Mailbox full but empty.

oroy2041b16_ESO

ZOS_GinaBruno wrote: »

Thanks for the information, everyone. Could you please provide your UserID/character name?

Hi, I have this problem too:

@oroy2041

Account wide

PC: North america servers

hideo666

PC: NA
ID: @hideo666
character: Jays Kay

I hope fix soon. I cant get guild store item and cyrodill rewards now

enchantressdal

ZOS_GinaBruno wrote: »

Thanks for the information, everyone. Could you please provide your UserID/character name?

Hello,
PC
Server NA
ESOID @enchantressdal
All Characters

Thank you

Calyaina

ZOS_GinaBruno wrote: »

Thanks for the information, everyone. Could you please provide your UserID/character name?

Hi Gina

Seeing similar here:

My Username: Calyaina
Server: Xbox NA
Recipient Username: Aphreal42 (provided with permission)

My own mailbox seems fine, but have been intermittently getting "Recipient's inbox is full" message when trying to send mails to Aphreal42, even when she's confirmed her mailbox only has maybe 6 mails in it. Sometimes trying again after several minutes works, sometimes not. Sometimes a mail sends successfully on first try. Behaviour is unpredictable.

Revandor

so no response since monday?
What a clown fiesta...
This is by far the worse customer support experience for. I am not getting a response thru support tickets besides one automated mail after almost 48 hours.

wrote

Revandor wrote: »

so no response since monday?
What a clown fiesta...
This is by far the worse customer support experience for. I am not getting a response thru support tickets besides one automated mail after almost 48 hours.

I don't think you get how long most of us have been waiting for xd

Revandor

holy ****

MicheC

ZOS_GinaBruno wrote: »

Thanks for the information, everyone. Could you please provide your UserID/character name?

PC/EU
User: MicheC
Character : All characters

dabro90

Revandor wrote: »

so no response since monday?
What a clown fiesta...
This is by far the worse customer support experience for. I am not getting a response thru support tickets besides one automated mail after almost 48 hours.

dabro90

And 13th of May is last response, I've sent that ticket on the 9th.
I then sent another one, because I thought maybe the category is wrong. Same treatment with automated bot

The_Jasbar

ZOS_GinaBruno wrote: »

Thanks for the information, everyone. Could you please provide your UserID/character name?

PC/EU
UserID: @The_Jasbar
All characters

Vandee

I really start to doubt if giving our account names lead to anything serious here, most likely it's only a hope for us.

That whole situation is just incomprehensible to me - I planned to prepurchase Blackwood collectos edition and ESO+ for 3 months at least, so that's around 85 EUR in total. What company doesn't care about that amount of money and I bet there are hundreds, if not more players that planned something similar as the expansion is coming out soon. I've never experienced such bad customer service.

aryawnah

I’ve been paying for ESO plus and preordered every expansion since release. I took a hiatus because I got very sick. Trust me, they don’t care.

demasoni

Dear ZOS,

my 9 characters on EU and all 8 on NA servers have hireling skills unlocked but I did't get any mails and do not see any in my mailbox.
I can't also received any mails from other players due to my mail inbox is full.
It's not Addons problem (tested already without it), and also it's not my game client problem, tested on others PCs, got the same problem.

Your last v6.3.9 patch didn't fix that problems.
Probably you don't know what's going on here like on others big updates before

Please don't leave us without answers and help.
Also don't send us BOT generated answers

sbanned_243246

Before last v6.3.9 patch, I was not able to see any mail. After this last patch, I got able to see player mails, but not system mails. I cleared a lot old mails and was able to receive new player mails for days. But today I cannot receive neither system mails nor player mails again. I think the reason is that I had more system mails arrived and they filled my entire mailbox.

The fix to this whole mailbox problem maybe easy. On patch v6.3.9 the old player mails were set to be visible, but not the system mails. If only the dev team can set the old system mails to be visible as well, the problem is solved.

dabro90

If only they could change that bool m_isVisible to true yes

wrote

Doubt we're gonna have a Monday hotfix as it would've probably been announced by now so I'm guessing It'll be fixed on blackwood release?

marc9605

Hello

I have too the Problems with the Mailbox.

my game ID is : @Marc9621
I have the Problem at EU Server and NA Server too.

My brother have too the problem
Game ID: @Marc.Skyrim
too at EU and NA server

I hope @ZOS_GinaBruno can help us.

Become we soon a patch or must we wait longer or must we contact support because the problem?

Krivasran

Posting in a desperate hope that I can start interacting with things again, is this like digital covid and we'll be isolated for a year to come?

Have a ticket for it too. Got escalated, waiting on an agent.

PC NA
ID: @Krivasran
Character: Toss a dart at a board because it's all of them.

BeronLhitosa

It's ultimatively annoying. You can't sell in guild stores, you can't BUY in guildstores, you don't get your rewards for PVP and random dungeons, no hirelings... This game is reduced to a demo version of itself due to this damn bug.

llElLoboll

Account: @llElLoboll all lower case L's
PC/NA

Dontezz

BeronLhitosa wrote: »

It's ultimatively annoying. You can't sell in guild stores, you can't BUY in guildstores, you don't get your rewards for PVP and random dungeons, no hirelings... This game is reduced to a demo version of itself due to this damn bug.

"you can't BUY in guildstores"
Let me tell ya, you can sure try! This is how I found out I had the "bug", trying to buy. The guild venders TAKE your gold, but you don't recieve the items! Been waiting a month now for the first items I tried to buy and lost a lot of gold.. Not sure if I'll ever get them or if they will be deleted or what..

dabro90

At this point I'm pretty sure the only thing we are wasting is time instead of quitting the game a month ago

Revandor

Another 5 days past since we last heard from the staff.
Would be great if a big youtuber would talk about this.

llElLoboll

@ZOS_GinaBruno any update on what's going on with this bug?

Ricemango

ZOS_GinaBruno wrote: »

Thanks for the information, everyone. Could you please provide your UserID/character name?

UserId: @Ricemango

Server: PC (NA)

All characters affected/account wide

Thank you!

sbanned_527275

User ID: @OlleyDE

Server: PC (EU)

Account Wide

BeronLhitosa

Dontezz wrote: »

BeronLhitosa wrote: »

It's ultimatively annoying. You can't sell in guild stores, you can't BUY in guildstores, you don't get your rewards for PVP and random dungeons, no hirelings... This game is reduced to a demo version of itself due to this damn bug.

"you can't BUY in guildstores"
Let me tell ya, you can sure try! This is how I found out I had the "bug", trying to buy. The guild venders TAKE your gold, but you don't recieve the items! Been waiting a month now for the first items I tried to buy and lost a lot of gold.. Not sure if I'll ever get them or if they will be deleted or what..

Well, yeah... That's how i found it out too... I'm back for 6 days now and already fed up

dabro90

6 days, sweet summer child...
Buckle up for a ride with world class customer support.

dragonflame

ZOS_GinaBruno wrote: »

Thanks for the information, everyone. Could you please provide your UserID/character name?

UserID
@EerierCloth5533
Server: Xbox one/NA
All my characters/Account wide
Thank you!