We’re not happy about the Guild Trader swap times and here’s why…

CynderzLite

@ZOS_Adrikoth the location of our hired trader was posted in the message of the day location earlier today and now it’s back to None Hired will we have to wait for this to be fixed permanently for next maintenance or update?

EirgarthEldjarns

Well my discussion was locked, unsure why we have to 'tag' an old post that really had nothing to do with the issue but *shrugs*... I post the same question then:


Hired Trader not showing under Guild or Guild Finder...

Is there an actual update on this? I was forced to close my ticket (200826-002516) from 8/26 because:

The issue is being investigated at the moment. We will be passing this ticket to the proper team for further investigation, but first we need the ticket to be close to pass along. We will be closing your ticket so we may do so.

Other then a passing comment on an older thread, I haven't seen anything mentioned... this 'little' thing causes more chaos that you may realize.

So any update would be appreciated...

@ZOS_GinaBruno
@ZOS_JessicaFolsom

Thanks, Eir

aurelial

ZOS_Adrikoth wrote: »

Hey folks,

We wanted to let you know that we have seen the reports in this thread and the proper team is investigating. Thank you for your understanding.

Who exactly was investigating? 0_0
This is really causing more problems than you seem to realise and there has still been no response. It is difficult to expect players to continue to support a game that does not respect its players enough to respond to such important issues.

BansheeVT

Hey, I just won a bet of 100k, thanks ZOS! But for real, can you fix the none hired bug please? And not only for a day or two in the middle of the week? Or should I bet 100k on another week?

WolfStar07

It's been a month and this is still an issue. And even when regular maintenance "fixes" it (unintentionally, I'm sure), the guild finder still shows none hired for all guilds.

DragonRacer

It was fixed for less than a week on PS4. Now it broke at flip again. Everybody is “No Trader Hired” again.

Dont_do_drugs

yeh, it was shown on pc eu as well for 1 oe 2 days, then flip came. this is ridiculous.

Deminia

WolfStar07 wrote: »

It's been a month and this is still an issue. And even when regular maintenance "fixes" it (unintentionally, I'm sure), the guild finder still shows none hired for all guilds.

Seriously - this is beyond ridiculous that this has been going on for this long. It seems to have broken sometime after the trader flip days changed to Tuesdays.

All of my guilds are listed as "none hired" (despite having traders) until Sunday or Monday if there has been a maintenance, where they display with the correct trader names just until the Tuesday flip happens again (so a day and a half max) and then it is back to "none hired."

Did someone forget to change Sunday to Tuesday somewhere?

DragonRacer

So, just an idea for everyone that I have started doing - list your guild trader name/city/end date on your Guild Finder headline in addition to in your MOTD. Seems to have helped my recruitment not die off too much.

EirgarthEldjarns

Any news yet? It has been awhile since the last 'we are working on it' response.

You know one of the biggest complaints appears to be lack of communications with the player base. This isn't helping.

Eir

BansheeVT

ZOS_Adrikoth wrote: »

Hey folks,

We wanted to let you know that we have seen the reports in this thread and the proper team is investigating. Thank you for your understanding.

that was more than 1 MONTH ago now and we are still struggling with this bug..

Tabbycat

I don't think they went far enough.

ZOS should make is so you can't bid on the same Guild trader twice in a row.

Bwahahahaha *coughcoughsputter*

Sorry about that, got possessed by Sheogorath for a moment there.

I think you short sell the intelligence of your guild members if you think they don't understand the change in guild trader times. Just update when the Guild sales/dues/fees whatever are due and remind the ones that forget.

It's not like you're herding cats... unless your Guild is all Khajiit, then maybe you are.

Dont_do_drugs

Tabbycat wrote: »

I don't think they went far enough.

ZOS should make is so you can't bid on the same Guild trader twice in a row.

Bwahahahaha *coughcoughsputter*

Sorry about that, got possessed by Sheogorath for a moment there.

I think you short sell the intelligence of your guild members if you think they don't understand the change in guild trader times. Just update when the Guild sales/dues/fees whatever are due and remind the ones that forget.

It's not like you're herding cats... unless your Guild is all Khajiit, then maybe you are.

i like that idea meanwhile.

BansheeVT

It was an amazing 24 hours with guild trader shown on guild page, thanks ZOS! But.. like.. can we get it back earlier this week and enjoy more than 24 hours of it or is the "None hired" bug a new feature now?

Nairinhe

BansheeVT wrote: »

It was an amazing 24 hours with guild trader shown on guild page, thanks ZOS! But.. like.. can we get it back earlier this week and enjoy more than 24 hours of it or is the "None hired" bug a new feature now?

It took them till the next update to fix critical bugs in chapter's main story. Expect fix not earlier than Q4 update release. Or, better, don't expect any fixes at all.

BansheeVT

ZOS_Adrikoth wrote: »

Hey folks,

We wanted to let you know that we have seen the reports in this thread and the proper team is investigating. Thank you for your understanding.

BansheeVT wrote: »

thanks so much for your response!
Looking forward to the results of the investigations soon

Guess I was too enthusiastic there but after 1.5 months.. someone please at least respond and tell us that you are working on it? Any update at all?

DragonRacer

BansheeVT wrote: »

ZOS_Adrikoth wrote: »

Hey folks,

We wanted to let you know that we have seen the reports in this thread and the proper team is investigating. Thank you for your understanding.

BansheeVT wrote: »

thanks so much for your response!
Looking forward to the results of the investigations soon

Guess I was too enthusiastic there but after 1.5 months.. someone please at least respond and tell us that you are working on it? Any update at all?

This happened on their Twitter account yesterday...

Cryptical

The fix is to put the trader name and location in the motd... and never need to clench your sphincter over the hiccup again.

BansheeVT

Can't even give an update on it in their own forums ^^ ty tho @DragonRacer
Nor just fix this after 1.5 months.. It can't be that difficult, we got the guild info back a bunch of times already

virtus753

Cryptical wrote: »

The fix is to put the trader name and location in the motd... and never need to clench your sphincter over the hiccup again.

This is useful for people who are already members but doesn’t fix the fact that the guild finder doesn’t show which trader (if any) you have. Many people won’t read and certainly don’t have reason to trust any trader-related info we write in the advertisement.

I’m not a fan of being made to look like I’m giving outdated info or even lying when I write that we do have a trader but the official UI is showing none. It’s not a good look for any guild or for ZOS.

Gracous

volkeswagon wrote: »

Why not have traders flip Friday at Midnight (Thursday night )and have bidding end Wednesday night at midnight so you get a mail stating which trader you won a day before you get it allowing for time to fix any issues. Then they have all day Friday to fix any goofs that come up at flip so everythings good for the weekend.

Because no one wants to work on a Friday

WolfStar07

Going on 2 months now. You know what would be really cool? If @ZOS_Adrikoth @ZOS_GinaBruno @ZOS_JessicaFolsom or someone else provided an actual update on this issue. What is being looked at? What have you done to attempt to resolve the issue (because from here, with it "fixing" and breaking every week, it doesn't look like anything)? Guilds and the trader system are supposed to be important facets of the game, but because this is an UI issue it seems this is being put on the back burner.

volkeswagon

aurelial wrote: »

ZOS_Adrikoth wrote: »

Hey folks,

We wanted to let you know that we have seen the reports in this thread and the proper team is investigating. Thank you for your understanding.

Who exactly was investigating? 0_0
This is really causing more problems than you seem to realise and there has still been no response. It is difficult to expect players to continue to support a game that does not respect its players enough to respond to such important issues.

This is a pretty straight forward answer from Zos. This means they are aware and looking into fixing it. Once they say that then your job is done and move on. There is no disrespect in it. If anything it shows they care enough to let people know they are handling it which is what people want. I really don't know what you expect but one needs to he realistic.

Dont_do_drugs

volkeswagon wrote: »

aurelial wrote: »

ZOS_Adrikoth wrote: »

Hey folks,

We wanted to let you know that we have seen the reports in this thread and the proper team is investigating. Thank you for your understanding.

Who exactly was investigating? 0_0
This is really causing more problems than you seem to realise and there has still been no response. It is difficult to expect players to continue to support a game that does not respect its players enough to respond to such important issues.

This is a pretty straight forward answer from Zos. This means they are aware and looking into fixing it. Once they say that then your job is done and move on. There is no disrespect in it. If anything it shows they care enough to let people know they are handling it which is what people want. I really don't know what you expect but one needs to he realistic.

Well actually people want to get actions and not only statements that they will act (whenever it will be).

Eliran

They don't even bother to fix a simple bug such as the guild trader to actually show in the guild UI, so don't expect them to fix other major things ...

Aluna

In 2 months they literally did nothing except stating they "look into it". The UI fixes itself after every Monday maintenance because the server is restarted and grabs the correct information. Then at trader change their spaghetti code bugs it again and they never changed the code so far. This whole change to Tue-Tue trading weeks has been nothing but a pain for trading guilds on a daily basis and nobody seems to care. Every new player is confused about this weird schedule, there are still players who dont update their addons and have the wrong week and thus wrong weekly sale information, and after 2 months with the bug there are also still people who think we have no trader. TTC still can't handle the missing information and needs to be updated manually in a complicated and annoying way several times a day. ZOS even dared to promote the trading system on social media while being ignorant of the total mess they made of it.
The ironic part about it is that the bug would be a minor problem if the trader swap was still on sunday because then it would just be a few hours before maintenance "fix" instead of nearly the whole week

BansheeVT

So.. was a great idea to put trader swap on Tuesdays and then do maintenance on the same day, huh?
Please no more black Sundays Tuesdays.

Edit: maintenance and bids overlapping does not seem to be of any concern to ZOS.. another thing to detest as a GM. Feeling sorry for those that lose their trader and don't even get a fair chance to look for backups as we never know exactly when the server gets on again. Or for those that just anxiously wait till maintenance ends to finally check if they won/lost. Or those that have limited time on Tuesdays to do guild management.