It's bad enough that people are cooped up and unable to see their friends and family. Instead, they come to Tamriel to get away. In a world they invest in, with time, money and emotions, they're seeing persistent and worsening issues. These game worlds are our communities and the worsening issues - and ZOS's poor management of them - needs to be called out for the sake of that community. We all want this game to succeed and the issues get in the way of that.
I support each and every rant because ZOS can't fix their bloody game. And as for entitlement - this game was made for us, the customer. The ES fans, the mmo fans. So when we're pissed off, you can be sure we're coming here and making sure ZOS knows it. So what I suggest, is getting back to being helpful and accept that people will justifiably rant.