Login Failed on Live, PTS and ESO website

gresiac

This game is killing itself

BRCOURTN

Lixiviant wrote: »

I mean, it would be okay if ZOS said, "hey, we don't know what is wrong." That way I could do other things.

I think its safe to say you could go do other things for a while.

Muirwen

Was a national holiday here today, so I thought, nice day to play ESO since we have to stay inside. Could have expected that things would go awry at ZOS, though

Luvtantius_Micocia

Still the same

Is there any ETA of the fix?

I get withdraw symptoms! Halp halp halp!

rsewill

Just to note, I can't login. I get the following pop-up box:

Login Error.

Login failed. Your username or password may be incorrect or inactive at this time. If you purchased the game through Steam, please start the game via the Steam client to login.

[F] View Account [ALT] Exit


If I can supply any information regarding my account that will help resolve this problem, please send me email and I will try to help.

I can't imagine I have the incorrect username or password. When I try to login to my account on the web server, login also fails. The Google Chrome password manager is automatically filling in the username and password, as it always does.

I can't imagine the problem being related to the ESO free account week. I've had my account, with ESO+, for multiple years. My account should be active.

I did not purchase the game through Steam. I do not use Steam.

I know there is a free ESO+ week promotion going on. I can't imagine the problem being related to the free ESO+ promotion. I have ESO+ on the yearly plan. My ESO+ yearly membership expires in May. I have automatic renewal enabled.

ZOS_GinaBruno

HidesFromSun wrote: »

ZOS_GinaBruno wrote: »

Hey all, apologies for the lack of updates. We're currently testing out a fix for this, and hope to have things resolved soon. Thanks for your continued patience; we're trying to get everything back up ASAP.

Any rough ETA on 'soon'? 30 mins, 1 hour, 2 hours?

Approximately 1 hour.

NewbieOKS

HidesFromSun wrote: »

ZOS_GinaBruno wrote: »

Hey all, apologies for the lack of updates. We're currently testing out a fix for this, and hope to have things resolved soon. Thanks for your continued patience; we're trying to get everything back up ASAP.

Any rough ETA on 'soon'? 30 mins, 1 hour, 2 hours?

Lixiviant

Thank you @ZOS_GinaBruno

FakeZavos

What did you do this time @ZOS_GinaBruno. Give us some PTS notes to read in the meantime?

Salvas_Aren

Jakx

How does this happen so often?

Elsonso

Sephyr

ZOS_GinaBruno wrote: »

HidesFromSun wrote: »

ZOS_GinaBruno wrote: »

Hey all, apologies for the lack of updates. We're currently testing out a fix for this, and hope to have things resolved soon. Thanks for your continued patience; we're trying to get everything back up ASAP.

Any rough ETA on 'soon'? 30 mins, 1 hour, 2 hours?

Approximately 1 hour.

But my grandkids will have grandkids by then!

AcadianPaladin

Thanks for the update, Gina!

lpool96

ZOS_GinaBruno wrote: »

HidesFromSun wrote: »

ZOS_GinaBruno wrote: »

Hey all, apologies for the lack of updates. We're currently testing out a fix for this, and hope to have things resolved soon. Thanks for your continued patience; we're trying to get everything back up ASAP.

Any rough ETA on 'soon'? 30 mins, 1 hour, 2 hours?

Approximately 1 hour.

Thank you!

technohic

Universe wrote: »

ZOS_GinaBruno wrote: »

Hey all, apologies for the lack of updates. We're currently testing out a fix for this, and hope to have things resolved soon. Thanks for your continued patience; we're trying to get everything back up ASAP.

Thanks.
It will be nice to have an ETA for the fix, like "an hour" or something similar.

Just be happy if it doesn't turn into the desync and lag of update 25 to where you just get a "We still are working on it" for 2 months followed by a month of nothing.

regime211

GaianSpirit wrote: »

Ok ZOS, what did you do now?
As soon as EU PC came live again I couldnt log in to the PTS, Live server or the ESO website and I'm not the only one with this problem?
Like how can you break yet another thing in this game, its getting frustrating to the point its silly how you manage to break your game everytime you touch it

Glad I saw this forum I'm trying to login now to PC NA and cannot lol 😅

Alucardo

JKorr

Pretty sure they won't be so foolish as to give an estimated time.

Even though they'd make it clear it was an estimate, even though they would specify issues could take longer than X, they would still catch all kinds of happy comments/rants from people, moving rapidly on to threatening lawsuits and demanding compensation. The amount of complaints and demands will probably be the same in either case, but if the community managers don't post about it, their names won't be used in vain, just the general "ZOS sucks" type of thing.

Quelios

ZOS_GinaBruno wrote: »

HidesFromSun wrote: »

ZOS_GinaBruno wrote: »

Hey all, apologies for the lack of updates. We're currently testing out a fix for this, and hope to have things resolved soon. Thanks for your continued patience; we're trying to get everything back up ASAP.

Any rough ETA on 'soon'? 30 mins, 1 hour, 2 hours?

Approximately 1 hour.

I would change the name of the game: "Elder Scrolls Offline"

CyrusAntivirus

Good day to get back to eso after year break....*** my luck

arena25

ZOS_GinaBruno wrote: »

HidesFromSun wrote: »

ZOS_GinaBruno wrote: »

Hey all, apologies for the lack of updates. We're currently testing out a fix for this, and hope to have things resolved soon. Thanks for your continued patience; we're trying to get everything back up ASAP.

Any rough ETA on 'soon'? 30 mins, 1 hour, 2 hours?

Approximately 1 hour.

Thank you. Guess I should go enjoy the nice weather outside and take a little walk...while maintaining social distancing, of course!

And folks, do not burn Gina if we get to an hour and it's not fixed. This is probably one of the first times we had both the PC NA, PC EU, and the website go down all at once, so this is likely an issue that is very complicated, made even more troublesome because Zeni employees cannot be in the office/datacenter physically to fix it due to our ongoing public health crisis.

Luvtantius_Micocia

bearbelly

Donny_Vito wrote: »

Ciana_Rilian wrote: »

BaKaNoOB wrote: »

They DELETED users table from the database during server update

Think this is the case, now they're drastically trying to find a backup or a recovery of some sorts somewhere, thats why we don't get an update, thats why there is no ETA. this is the first time that we had server issues but also issues logging into the website itself.

Hah, have you never had a SQL query like

'DELETE FROM [dbo].[TableName]'

and forgot the WHERE clause?

So rough, and the panic hits hard when you see something like [255000 rows affected]

DUDE, Stop! You're giving me flashbacks! *shiver*

GreenhaloX

Lots of good shows on Netflix or Amazon Prime channels, folks..

Briolase

Same here. Can't log in to account or game.

Inaya

GreenhaloX wrote: »

Lots of good shows on Netflix or Amazon Prime channels, folks..

I've become completely addicted to Britbox thru Amazon prime. So much so that I'm going to go with basic cable and get the Acorn sub too. Save myself a bunch of money!

troner2

ive been on since 12...

HidesFromSun

ZOS_GinaBruno wrote: »

HidesFromSun wrote: »

ZOS_GinaBruno wrote: »

Hey all, apologies for the lack of updates. We're currently testing out a fix for this, and hope to have things resolved soon. Thanks for your continued patience; we're trying to get everything back up ASAP.

Any rough ETA on 'soon'? 30 mins, 1 hour, 2 hours?

Approximately 1 hour.

Awesome, thank you Gina

technohic

The best way to get you to forget about last week's issues that were not fixed is clearly...this week's issues?