The Elder Scrolls Online

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Login Failed on Live, PTS and ESO website

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  • arena25
    arena25
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    Where is that meme of "Meanwhile, the sun has reported seeing rare lifeforms emerge from their sanctum..." when you absolutely need it?
    If you can't handle the heat...stay out of the kitchen!
  • Donny_Vito
    Donny_Vito
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    Ciana_Rilian wrote: »
    BaKaNoOB wrote: »
    They DELETED users table from the database during server update ;)

    Think this is the case, now they're drastically trying to find a backup or a recovery of some sorts somewhere, thats why we don't get an update, thats why there is no ETA. this is the first time that we had server issues but also issues logging into the website itself.

    Hah, have you never had a SQL query like

    'DELETE FROM [dbo].[TableName]'

    and forgot the WHERE clause?

    So rough, and the panic hits hard when you see something like [255000 rows affected]
  • WolfStar07
    WolfStar07
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    Ciana_Rilian wrote: »
    BaKaNoOB wrote: »
    They DELETED users table from the database during server update ;)

    Think this is the case, now they're drastically trying to find a backup or a recovery of some sorts somewhere, thats why we don't get an update, thats why there is no ETA. this is the first time that we had server issues but also issues logging into the website itself.

    That's actually not true. This is at least the 3rd time in the last year we've had issues with logging in to both the servers (across any platform) and the website.
  • Dehitchi
    Dehitchi
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    based on "minority report" i am pretty sure some cops will stand in front of my home until the next 5 minutes....
  • lpool96
    lpool96
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    Well....they are currently just investigating, just wait until they'r going to fix it :)
  • Inaya
    Inaya
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    TheWoanderer wrote: »
    Inaya wrote: »
    TheWoanderer wrote: »
    Funny really...
    Someone at the beginning of this post said that some people just like to whine...

    1. Login failed. Internal error
    2. Error 318 - say no more
    3. You have been dropped from the server for hitting the message limit (since 2014)
    4. Kicked back to xbox home everytime you get 'enlightened'
    5. You need xbox live access to play this title
    6. Toon running sideways?
    7. Toon under mount (Feature?)
    8. Toon running on mount (Feature?)
    9. Unusually long load times
    10. Freezing on transition
    11. Freezing whilst transmuting resulting in loss of transmutation crystals
    12. Character failed to make the jump resulting in having to be kicked from dungeon and suffering the dreaded wait to try again
    13. Bar swapping lag
    14. Block issue
    15. Frostvault end boss issue for over a year now resulting in not being able to get no death run achievement
    16. Wayrest being feared into the stairs or not being able to get through the door
    17. Mazzatun block issue
    18. Losing ESO plus access
    19. Group audio problems
    20. Achievements disappearing eg. Book Smarts from Moonhunter Keep or from New Life event (was in party chat with a buddy discussing them as I got them but they are not there?

    I'm sure I've missed a few and these are all issues I've faced in the last month or two.

    So Yeah...
    We're certainly bloody whining especially as a paying customer.

    With the exception of 8 (14-15-16-17 which I'm not familiar with I've not experienced any of those issues in the almost 2 years I've been playing but I also play on PC. Played FFXI on console and never again will I try to play an MMO on anything but a PC.

    I've too often found that I wish I had chosen to play on pc... But I'm so far into the game now that to start all over again would be tiresome.

    Yeah that really does suck, I feel for ya.
  • Inaya
    Inaya
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    Looks a lot like an authentication server issue to me.
  • Lotus781
    Lotus781
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    giphy.gif
    New perfected weapons.
  • arena25
    arena25
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    Inaya wrote: »
    Looks a lot like an authentication server issue to me.

    And again, they are going to have a ton of headaches fixing whatever the issue is, cos guess what? NO ONE can go into the office cos of COVID...

    So if they have to manually press a button to turn it on, guess what? We are screwed...
    If you can't handle the heat...stay out of the kitchen!
  • Universe
    Universe
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    We are currently investigating issues some all players are having regarding logging into the megaservers. We will update as new information becomes available.

    Here I fixed it for you! :D
    Some videos I recorded for fun:
    I Soloed Saint Llothis the Pious(Trial Boss)
    My Youtube channel: Universe ESO
    Main character:
    PC EU main: Universe - AD magicka Sorcerer, Former Emperor, Grand Overlord, The Merciless, Trial Bosses Solo Champion
    Top alts: Genius(stamina/sagicka Dragonknight) The Force(stamina Nightblade) and other chars.
    PC NA main: The Magic - AD magicka Sorcerer
    Started playing ESO in beta & early access
    User_ID: Daedric_Prince
  • BaKaNoOB
    BaKaNoOB
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    Maybe just they make bad update to remove free eso plus from accounts and broke the database
  • thedoc1381b14_ESO
    thedoc1381b14_ESO
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    Alucardo wrote: »
    Lixiviant wrote: »
    This sucks. Might actually have to go outside. :/

    Already been outside. Done my shopping, my exercise. Got home and caught up on my Netflix series. Done the laundry, made lunch, ate lunch. I thought after all that it might be back up and running. What a silly assumption that was.

    Yes very silly assumption!
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Hey all, apologies for the lack of updates. We're currently testing out a fix for this, and hope to have things resolved soon. Thanks for your continued patience; we're trying to get everything back up ASAP.
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • Morunul
    Morunul
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    Is every one affected or just "some players"?
    And why am I always one those players?
  • Armolition
    Armolition
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    Login failed comfirmed - NA (Xbox One)
    Login failed to my Account.
    Login success to my Forums.
    Edited by Armolition on April 27, 2020 3:07PM
  • Sneaky-Snurr
    Sneaky-Snurr
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    Lotus781 wrote: »
    giphy.gif
    New perfected weapons.
    Cute! <3
    The Order of the Shadows: Nightmare
      EP CP810 Nightblade
      AD CP810 Templar
      AD CP810 Dragon Knight
      AD Lvl 25 Sorceror
      DC Lvl 23 Nightblade
    {PC•NA•no-CP Ravenwatch}

    Shadow hide you. -Unknown
    There is no clean fight in a war. -Shun Izaki
  • Azirius
    Azirius
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    ZOS_GinaBruno wrote: »
    Hey all, apologies for the lack of updates. We're currently testing out a fix for this, and hope to have things resolved soon. Thanks for your continued patience; we're trying to get everything back up ASAP.

    Thanks for keeping us updated Gina! :smile:
    PC EU
    Azirius Razorclaw - Dragonknight Stamina DPSAlaeneth - Nightblade Stamina DPSKal'Moora - Warden Stamina DPSAetheralia - Templar Stamina DPSThe Grieving King - Necromancer Stamina DPSOthorus - Sorcerer Stamina DPSIdamagaron - Sorcerer Magicka DPSNelienthia - Necromancer Magicka DPSGalvano - Templar Magicka DPSExalted Inferno - Dragonknight Magicka DPSGlacia Hailstrom - Warden Magicka DPSSomara'Ko - Nightblade Magicka DPS/TankLithiriu - Warden HealerYalithra Redoran - Dragonknight HealerTilerius - Templar TankJärnvargen - Dragonknight TankWinter Valkyrie - Warden TankMistress Demise - Necromancer Tank
  • Tommy_The_Gun
    Tommy_The_Gun
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    Lotus781 wrote: »
    giphy.gif
    New perfected weapons.
    This should be a memento / emote in ESO... :joy:
  • WolfStar07
    WolfStar07
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    Still didn't tell us what the problem was.
  • HidesFromSun
    HidesFromSun
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    ZOS_GinaBruno wrote: »
    Hey all, apologies for the lack of updates. We're currently testing out a fix for this, and hope to have things resolved soon. Thanks for your continued patience; we're trying to get everything back up ASAP.

    Any rough ETA on 'soon'? 30 mins, 1 hour, 2 hours?
  • WuffyCerulei
    WuffyCerulei
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    I JUST WANNA DO MY DAILIES

    tenor.gif
    For the love of Kyne, buff sorc. PC NACP 2100+Star-Sïnger - Khajiit Magicka Sorc - EP Grand Overlord - Flawless Conqueror vMA/vBRP/vDSA no death/vHel Ra HM/vAA HM/vSO HM/vMoL HM/vHoF HM/vAS +2/vCR+3/vSS HMs/vKA HMs/vVH/vRG Oax HM/vDSR
  • Lixiviant
    Lixiviant
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    I had big plans on doing the Undaunted pledges today. Bummer.
  • red_emu
    red_emu
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    HidesFromSun wrote: »
    ZOS_GinaBruno wrote: »
    Hey all, apologies for the lack of updates. We're currently testing out a fix for this, and hope to have things resolved soon. Thanks for your continued patience; we're trying to get everything back up ASAP.

    Any rough ETA on 'soon'? 30 mins, 1 hour, 2 hours?

    SOON
    PC - EU:
    Falathren Noctis - AD MagNecro
    Falathren - AD StamSorc
    Falathren Eryndaer - AD StamDen
    Falathren Irimion - AD MagPlar
    Talagan Falathren - AD StamDK
    Falathren Infernis - AD MagDK
    Your-Ex - AD MagBlade
  • knutht
    knutht
    Soul Shriven
    Donny_Vito wrote: »
    Ciana_Rilian wrote: »
    BaKaNoOB wrote: »
    They DELETED users table from the database during server update ;)

    Think this is the case, now they're drastically trying to find a backup or a recovery of some sorts somewhere, thats why we don't get an update, thats why there is no ETA. this is the first time that we had server issues but also issues logging into the website itself.

    Hah, have you never had a SQL query like

    'DELETE FROM [dbo].[TableName]'

    and forgot the WHERE clause?

    So rough, and the panic hits hard when you see something like [255000 rows affected]

    sql> rollback;

    Rollback completed
  • clocksstoppe
    clocksstoppe
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    Lixiviant wrote: »
    I had big plans on doing the Undaunted pledges today. Bummer.

    Yeah i really wanted a set from frostvault today, UGH
  • Quelios
    Quelios
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    Few days ago I opened a topic about this game, as being a masterpiece ... the game of the game....
    I think I was too excited about the ES spirit, community, new zones, landscapes, music, etc...
    I just prepaid Greymoor. I think I will buy any new chapter, because I am addicted...
    But ZOS, this game really needs improvement .... I really think there is a lot of money collected, enough for professional service and maintenance ...
  • Universe
    Universe
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    ZOS_GinaBruno wrote: »
    Hey all, apologies for the lack of updates. We're currently testing out a fix for this, and hope to have things resolved soon. Thanks for your continued patience; we're trying to get everything back up ASAP.

    Thanks.
    It will be nice to have an ETA for the fix, like "an hour" or something similar.
    Some videos I recorded for fun:
    I Soloed Saint Llothis the Pious(Trial Boss)
    My Youtube channel: Universe ESO
    Main character:
    PC EU main: Universe - AD magicka Sorcerer, Former Emperor, Grand Overlord, The Merciless, Trial Bosses Solo Champion
    Top alts: Genius(stamina/sagicka Dragonknight) The Force(stamina Nightblade) and other chars.
    PC NA main: The Magic - AD magicka Sorcerer
    Started playing ESO in beta & early access
    User_ID: Daedric_Prince
  • TimeViewer
    TimeViewer
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    So "by some players" actually means all
  • Donny_Vito
    Donny_Vito
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    knutht wrote: »
    Donny_Vito wrote: »
    Ciana_Rilian wrote: »
    BaKaNoOB wrote: »
    They DELETED users table from the database during server update ;)

    Think this is the case, now they're drastically trying to find a backup or a recovery of some sorts somewhere, thats why we don't get an update, thats why there is no ETA. this is the first time that we had server issues but also issues logging into the website itself.

    Hah, have you never had a SQL query like

    'DELETE FROM [dbo].[TableName]'

    and forgot the WHERE clause?

    So rough, and the panic hits hard when you see something like [255000 rows affected]

    sql> rollback;

    Rollback completed

    If it were a transaction, that is correct. Otherwise, you'd just have to recover.
  • Lixiviant
    Lixiviant
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    I mean, it would be okay if ZOS said, "hey, we don't know what is wrong." That way I could do other things. :D
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