Update on PC NA & EU Issues [Updated 10/27 @ 8:40pm]

Elsonso

ZOS_GinaBruno wrote: »

Thanks for being patient, everyone. We're going to be deploying a hotfix later today (no downtime required) that should fix the issue where server instability occurs when the Activity Finder gets overloaded. We will deploy this on PC NA around 6:00pm EDT, and will also turn the Activity Finder back on at that time. Note the exact time could shift depending on internal testing this afternoon, but will update everyone with the exact time when we know it. We will then plan to deploy the hotfix to PC EU once we have validated the hotfix on NA. Stay tuned for further details, and thanks again.

Cool. Hot swapping the server squirrel!

Ingenon

ZOS_GinaBruno wrote: »

Thanks for being patient, everyone. We're going to be deploying a hotfix later today (no downtime required) that should fix the issue where server instability occurs when the Activity Finder gets overloaded. We will deploy this on PC NA around 6:00pm EDT, and will also turn the Activity Finder back on at that time. Note the exact time could shift depending on internal testing this afternoon, but will update everyone with the exact time when we know it. We will then plan to deploy the hotfix to PC EU once we have validated the hotfix on NA. Stay tuned for further details, and thanks again.

Thanks for the update!

Dusk_Coven

btaddict2014 wrote: »

questing gives almost no skulls except possibly those rare end of map encounters
Dolmens are overrun, no loot from the final boss most of the time. -> make the final chest drop the skull instead of the boss?
can't run trials as level 20-something
can't run arenas as level 20-something
can't really run public dungeons alone at my current level.

join a guild. ask for help. dragons drop plunder skulls for everyone unlike dolmens.
pretty much every day there is an easy pledge that a lot of people can solo, so you could tag along as dps

btaddict2014

Dusk_Coven wrote: »

btaddict2014 wrote: »

questing gives almost no skulls except possibly those rare end of map encounters
Dolmens are overrun, no loot from the final boss most of the time. -> make the final chest drop the skull instead of the boss?
can't run trials as level 20-something
can't run arenas as level 20-something
can't really run public dungeons alone at my current level.

join a guild. ask for help. dragons drop plunder skulls for everyone unlike dolmens.
pretty much every day there is an easy pledge that a lot of people can solo, so you could tag along as dps

Thanks, but...
I have a guild. I have 5 guilds. Nobody really wants a low-level character tagging along because they're either doing pledges or farming gear....assuming people are still online due to the latest nerfs.
dragons would be the same as world/delve bosses - 10-minute cooldown unless you go chasing them
the only "reliable" no downtime way to both level and get some loot are dolmens...unless there are 100 people doing them or random normals as a healer/tank.

Alomar

Re: The update

One word...unacceptable

Dusk_Coven

btaddict2014 wrote: »

Nobody really wants a low-level character tagging along because they're either doing pledges or farming gear

If they are farming gear they'll say so. Generally very few people are.
And easy pledges are … easy. Some are basically not significantly faster with 3 or 4 people.

btaddict2014

Dusk_Coven wrote: »

btaddict2014 wrote: »

Nobody really wants a low-level character tagging along because they're either doing pledges or farming gear

If they are farming gear they'll say so. Generally very few people are.
And easy pledges are … easy. Some are basically not significantly faster with 3 or 4 people.

Most people..myself included run pledges on vet hard mode

edit:
Look, I don't want to keep arguing about this as it's neither the place nor productive.
I'm sure if I spam guild/zone/whatever chat for an hour I might find a group or two. that's not the point..the point is the current lack of LFG functionality is SEVERELY limiting my options as a low-level character. And saying that they did this so that people can experience the event is counterproductive as I'm worse off than I would have been had they left it and had to take the server down for 30 minutes every 2, 3, 4 whatever hours.

VaranisArano

btaddict2014 wrote: »

Dusk_Coven wrote: »

btaddict2014 wrote: »

questing gives almost no skulls except possibly those rare end of map encounters
Dolmens are overrun, no loot from the final boss most of the time. -> make the final chest drop the skull instead of the boss?
can't run trials as level 20-something
can't run arenas as level 20-something
can't really run public dungeons alone at my current level.

join a guild. ask for help. dragons drop plunder skulls for everyone unlike dolmens.
pretty much every day there is an easy pledge that a lot of people can solo, so you could tag along as dps

Thanks, but...
I have a guild. I have 5 guilds. Nobody really wants a low-level character tagging along because they're either doing pledges or farming gear....assuming people are still online due to the latest nerfs.
dragons would be the same as world/delve bosses - 10-minute cooldown unless you go chasing them
the only "reliable" no downtime way to both level and get some loot are dolmens...unless there are 100 people doing them or random normals as a healer/tank.

My favorite no downtime method isn't working right now: queue as a tank (DD with a taunt) for Fungal Grotto 1. 5 plunder skulls in less than 10 minutes.

Healer works too, but there I did have to wait in queue for a minute or two. Tank? Most runs, queue wait time was instant to 30 seconds.

And no one minds having a low level character in FG1, since its the easiest dungeon.

Pyr0xyrecuprotite

Agree, if you just want skulls, call out in zone or guild for people to help you with a normal FG1 run. It's easy enough to do without tank or healer. If you have at least one good dps, you don't need 4 or even 3 people - it's easy enough to solo (except as a lowbie). This is an MMO; you need to have friends and guildmates for some content.

BennyButton

Wait wait wait - performance issues are STILL happening and springs/orbs aren't causing them??? shocker!

kyle.wilson

ZOS_GinaBruno wrote: »

Thanks for being patient, everyone. We're going to be deploying a hotfix later today (no downtime required) that should fix the issue where server instability occurs when the Activity Finder gets overloaded. We will deploy this on PC NA around 6:00pm EDT, and will also turn the Activity Finder back on at that time. Note the exact time could shift depending on internal testing this afternoon, but will update everyone with the exact time when we know it. We will then plan to deploy the hotfix to PC EU once we have validated the hotfix on NA. Stay tuned for further details, and thanks again.

Why did the server need to be taken offline to disable the group finder, but it can be hot fixed to re-enable it?

btaddict2014

kyle.wilson wrote: »

Why did the server need to be taken offline to disable the group finder, but it can be hot fixed to re-enable it?

well..my guess they made it a database entry..that wouldn't require a server bounce to take effect.

AmazingGuilds

@ZOS_GinaBruno
Same problem, Timed out from Server.....then Can't connect to Server. This started again 2 hours ago. Trying to log into my accounts. I can't stay logged in, I can't /reloadui throws me out of game. The emergency fix...didn't resolve much difference of the current problem.

ZOS_GinaBruno

Update: It’s currently looking like the hotfix will be deployed closer to 8pm EDT. Again, no downtime needed.

StarMightyMaster

Man them EU players have no hope by time go on NA then by time there happy put it on EU

mongoLC

extend the witches festival if it wasn't going on I wouldn't even bother logging in for this terrible patch! #ReplaceTheCT

StarMightyMaster

mongoLC wrote: »

extend the witches festival if it wasn't going on I wouldn't even bother logging in for this terrible patch! #ReplaceTheCT

They all ready say they would as they should

Dusk_Coven

ZOS_GinaBruno wrote: »

Update: It’s currently looking like the hotfix will be deployed closer to 8pm EDT. Again, no downtime needed.

Yes please tell them to take their time so it gets done right the first time.
And thank you for the updates!

Ankael07

Was it the squirrels this time? Removing deers wasnt enough to save Cyrodiil for sure

Elsonso

.

Ankael07 wrote: »

Was it the squirrels this time? Removing deers wasnt enough to save Cyrodiil for sure

Discount replacement squirrel died before they could install it. They are out trying to catch another server squirrel.

ManwithBeard9

StarMightyMaster wrote: »

mongoLC wrote: »

extend the witches festival if it wasn't going on I wouldn't even bother logging in for this terrible patch! #ReplaceTheCT

They all ready say they would as they should

They didn't say they WOULD, they said ide it's something on the table being discussed.

Elsonso

ManwithBeard9 wrote: »

StarMightyMaster wrote: »

mongoLC wrote: »

extend the witches festival if it wasn't going on I wouldn't even bother logging in for this terrible patch! #ReplaceTheCT

They all ready say they would as they should

They didn't say they WOULD, they said ide it's something on the table being discussed.

My personal feeling is that they will. There are considerations, though. One that I can think of is how many Event Tickets they want handed out. Extending it raises that. That is the main reason I see them not extending it.

Ydrisselle

StarMightyMaster wrote: »

mongoLC wrote: »

extend the witches festival if it wasn't going on I wouldn't even bother logging in for this terrible patch! #ReplaceTheCT

They all ready say they would as they should

Nope, they said it's still discussed. Probably they will extend the event, but it's still not sure.

Czekoludek

Will this hotfix fix the problem with disappearing achievements?

Smaxx

StarMightyMaster wrote: »

The NA become the test server for EU.

And it's actually a good idea. From what I gathered so far, EU was impacted by this significantly worse (probably due to more condensed prime time for just 2-3 time zones rather than 3-4 in the US).

So the NA server is able to handle the broken code for longer before negatively impacting players. So if they see the fix is working, nothing to change for NA. If they see no change, they can just turn it off again.

They could do the same in the EU, but if things go south too quickly, they might need a full downtime again, even if it would be just a short one.

ZOS_GinaBruno

We just completed the hotfix on PC NA, and the Activity Finder is re-enabled. We're currently monitoring and validating all changes, and if all goes well, will deploy to PC EU in about a half hour or so.

Elsonso

ZOS_GinaBruno wrote: »

We just completed the hotfix on PC NA, and the Activity Finder is re-enabled. We're currently monitoring and validating all changes, and if all goes well, will deploy to PC EU in about a half hour or so.

Would it be better if people just waited until off-hours to play?

Pyvos

lordrichter wrote: »

Would it be better if people just waited until off-hours to play?

Given the situation lately, all hours feel like they've been "off-hours"

ArrVeeGee

Activity finder is still not doing anything for me on PC NA. So either the hotfix hasn't actually been applied or I'm missing something here....

ZOS_GinaBruno

ArrVeeGee wrote: »

Activity finder is still not doing anything for me on PC NA. So either the hotfix hasn't actually been applied or I'm missing something here....

Hmm, try relogging? We see lots of players in the queue, so it is on and working. By "not doing anything" do you mean clicking the queue button does nothing?