Update on PC NA & EU Issues [Updated 10/27 @ 8:40pm]

Watchdog

I cancelled my ESO+ subscription. Playing without it would be so unpleasant, I don't think I can play anymore when it runs out.

This is a message saying I am fed up, despite the professional performance of @ZOS_GinaBruno, who is doing her job as best as she can. Words are not enough here, though. ZOS has nothing to back Gina's words or promises of things getting better.

Not being able to play at all is frustrating, especially for a subscriber, and nothing has been solved. Imagine a railroad company saying their trains are too overcrowded, especially at peak times, while the solution suggested would be to still sell the same amount of tickets, but to not allow people to board the trains. Would that pass in real world? Why should it on the Internet? It is still a paid service.

Onigar

Just looking ahead here as there will be more situations in the future where players are unsure if a problem they are experiencing is base game related or due to in-use addons.

For example when you log into the game with no addons selected it is much quicker than with your addons enabled.

I think it could be time for a tick box on the character select screen under Addons for "Disable All Addons".

This when ticked would need to disable the currently selected addons (and all libs) and when unticked return the prior selected addons and all libs to selected again.

This would help players by making it easier to associate issues with the game or with one or more addons.

Bleuren

Interesting, a lot of maintenance in the past 24 hours.

Workerdroid7

Bleuren wrote: »

Interesting, a lot of maintenance in the past 24 hours.

And probably all of it with just about zero impact on game issues.

Chicharron

ZOS_GinaBruno wrote: »

Update: To ensure that the game can run as smoothly as possible, we are going to disable the Activity Finder until we determine the root cause of the issues that are impacting game performance.

maintenance to deactivate the group finder - maintenance to reactivate it.

emergency maintenance #1 - emergency maintenance #2

maintenance without reason.

This is not new, every event happens the same, have you forgotten about the anniversary event? the jester event? the new year event?

Who thought it was a good idea to join the launch of Dragonhold with the Halloween Event?

It's sad that ZOS uses Gina as a scapegoat, but it's part of the job.

Blackbird_V

ZOS_GinaBruno wrote: »

Update: To ensure that the game can run as smoothly as possible, we are going to disable the Activity Finder until we determine the root cause of the issues that are impacting game performance. As stated before, we’ll look into extending the Witches Festival, but first we need to identify and fix the problems that are impacting player experience.

For this change to take place, we'll need to reboot both PC NA and EU to stabilize everything, then turn off the Activity Finder; maintenance for this will begin around 3:30am EDT and should take an hour or two. Note that you'll still be able to form a group manually, but you will not be able to queue for Battlegrounds while the system is disabled.

We'll have another update for everyone on the situation later today (Sunday). Thanks again for your patience as we get to the bottom of this.

You're still up satisfying us for the abysmal performance of the game. That is something I highly appreciate and shows some god damn care. Thanks boss.

KoultouraS

At this point I consider praising and "thank you for..." posts as ZOS bots dedicated to tone down an uproar.

SundarahFr3akinrican

This is so extremely unacceptable. I am a PvP player, as well as all my friends. All we do is play Battlegrounds, and now they are disabled for an undetermined amount of time. I am an ESO+ member, and I am pretty much being told by Zeni that I cannot play for a undetermined amount of time, even though I am paying for this service...

It is also worrying to ESO's future as the activity finder "overhaul" was one of the first parts of their improvement plan and it is going over terribly. Performance problems have been plaguing this game for years and now they say they are going to finally tackle it, but it looks like its just more of the same. As much as I like this game, I can't continue to invest in ESO when they don't seem to invest enough us their players.

I ask PVE players to please have some sympathy for your fellow ESO players that do PvP. They are literally telling us we can't play. Imagine if they just said they are shutting down Trials and Dungeons for an undetermined amount of time. It would be unacceptable for a paying customer.

wolfie1.0.

@ZOS_GinaBruno can you consider an extension on all crown offerings? quite a few of us are wanting to get in on these sales and haven't been able to log in to do things.

daedalusAI

Chicharron wrote: »

ZOS_GinaBruno wrote: »

Update: To ensure that the game can run as smoothly as possible, we are going to disable the Activity Finder until we determine the root cause of the issues that are impacting game performance.

maintenance to deactivate the group finder - maintenance to reactivate it.

emergency maintenance #1 - emergency maintenance #2

maintenance without reason.

This is not new, every event happens the same, have you forgotten about the anniversary event? the jester event? the new year event?

Who thought it was a good idea to join the launch of Dragonhold with the Halloween Event?

It's sad that ZOS uses Gina as a scapegoat, but it's part of the job.

Scapegoat is the wrong term as she only posts a crafted template given to her - and nothing else.

She isn't even communicating: one might even put a chat-bot in her place to relay those templates.

Moonsorrow

Aww..



Oh well, lets hope this latest maintenance finally does the trick!

Lady_Linux

wow so no bg but we can do random normal? i would guess not.

TheBigBadDoom

wtlonewolf20 wrote: »

@ZOS_GinaBruno can you consider an extension on all crown offerings? quite a few of us are wanting to get in on these sales and haven't been able to log in to do things.

What crown sales?

Dusk_Coven

ZOS_GinaBruno wrote: »

Update: To ensure that the game can run as smoothly as possible, we are going to disable the Activity Finder until we determine the root cause of the issues that are impacting game performance.
… Note that you'll still be able to form a group manually, but you will not be able to queue for Battlegrounds while the system is disabled.

It was more than BG. Prior to your post (which we didn't know about because we were in-game) we had a full 4-team trying to queue Random Normal and:
- some team mates were not able to accept the ready check
- We were then not able to leave the queue either, so we were in limbo
- One person got disconnected and when they came back, there was no ready check AND the group finder ready check did NOT expire
- afterwards we tried it again (and based on the timestamp of your post, it was after the Activity Finder was disabled) and it was the same except we HAD NO IDEA IN-GAME that the activity finder was disabled.

Pyvos

Lady_Linux wrote: »

wow so no bg but we can do random normal? i would guess not.

No that's part of the activity finder. No dungeons, no battlegrounds.

Yuffie91

Watchdog wrote: »

I cancelled my ESO+ subscription. Playing without it would be so unpleasant, I don't think I can play anymore when it runs out.

This is a message saying I am fed up, despite the professional performance of @ZOS_GinaBruno, who is doing her job as best as she can. Words are not enough here, though. ZOS has nothing to back Gina's words or promises of things getting better.

Not being able to play at all is frustrating, especially for a subscriber, and nothing has been solved. Imagine a railroad company saying their trains are too overcrowded, especially at peak times, while the solution suggested would be to still sell the same amount of tickets, but to not allow people to board the trains. Would that pass in real world? Why should it on the Internet? It is still a paid service.

If servers improve A LOT I will sub again. But not before

rpa

Well, maintenance after maintenance is annoying but better than servers sinking to a tar pit and game not being available at all. Just demonstrates if quality issues are ignored to save costs it will eventually start eat the profits.

They are not doing this out of spite, doing it this way is expensive.

wild_kmacdb16_ESO

SundarahFr3akinrican wrote: »

This is so extremely unacceptable. I am a PvP player, as well as all my friends. All we do is play Battlegrounds, and now they are disabled for an undetermined amount of time. I am an ESO+ member, and I am pretty much being told by Zeni that I cannot play for a undetermined amount of time, even though I am paying for this service...

It is also worrying to ESO's future as the activity finder "overhaul" was one of the first parts of their improvement plan and it is going over terribly. Performance problems have been plaguing this game for years and now they say they are going to finally tackle it, but it looks like its just more of the same. As much as I like this game, I can't continue to invest in ESO when they don't seem to invest enough us their players.

I ask PVE players to please have some sympathy for your fellow ESO players that do PvP. They are literally telling us we can't play. Imagine if they just said they are shutting down Trials and Dungeons for an undetermined amount of time. It would be unacceptable for a paying customer.

I would assume Cyrodil and Imperial City is still available.

Deohjo

We can easily reproduce ESO's performance down just by clicking on the door with multiple people, How sad.

MasterSpatula

Extending the Witch's Festival a couple of days doesn't do much good if the added days are not weekend days. Some of us only really have time to squeeze in Trials or Arenas on the weekend, and getting kicked out of the game while trying to accomplish this content takes away our chances at the associated Dremora Plunder Skulls. In fact, the weekend is really the only chance many of us have to get a good run at any kind of boss and accumulate a decent number of skulls for the drops.

This is actually true in any context. If you're taking weekend days away from us, giving us weekdays doesn't really make up for it.

red_emu

Thank you for communication @ZOS_GinaBruno . It is certainly appreciated but a little late. The forums went on fire while all you guys did is put up a banner. There should have been regular updates way earlier, like: "Our technical team is working hard with the people in data centre at the moment. As you can imagine, they have a big task at hand and are moving as quickly as possible" then post updates on how they are getting on.

Now, I totally understand nobody likes to work out of hours but this is a business providing a service. Myself, I am running a large Airbnb business and yes, I get annoyed when during my dinner time I have to deal with guests having issues but I just get it done. If I didn't provide immediate assistance to my customers when there is a fault with the product or service, I would have been out of business ages ago. @ZOS_GinaBruno you are the face of the company. You should be able to communicate more information and more frequently when things go wrong. And if you can not, there are moderators who could post updates on your behalf. Your company provides services 24/7 and customer support is paramount to retaining business.

bzz86

When is the 'maintenance event over' ? I would like to get my skulls and continue with achievements... but the 'lets patch that patch' bonanza is interfering ;-)

DakhathKilrathi

Watchdog wrote: »

I cancelled my ESO+ subscription. Playing without it would be so unpleasant, I don't think I can play anymore when it runs out.

This is a message saying I am fed up, despite the professional performance of @ZOS_GinaBruno, who is doing her job as best as she can. Words are not enough here, though. ZOS has nothing to back Gina's words or promises of things getting better.

Not being able to play at all is frustrating, especially for a subscriber, and nothing has been solved. Imagine a railroad company saying their trains are too overcrowded, especially at peak times, while the solution suggested would be to still sell the same amount of tickets, but to not allow people to board the trains. Would that pass in real world? Why should it on the Internet? It is still a paid service.

Okay, you do understand that they can't test something like activity finder until it's live, right? Sure, they can test if it works and they can even test a moderate load, but it's difficult to accurately replicate real world conditions.

This is part of software development. It happens. This is the first heavy activity weekend since this launched. They are at leas trying to make it better. I'm willing to give them the time to do that. Six days after launch isn't enough time.

Death_Courir

Thank you @ZOS_GinaBruno & IT @ ZOS

AyeshaBelladonna

@ZOS_GinaBruno What about the Luxury furnisher??? This is an important weekend for most of us and we have spent a good chunk of it down and unavailable! Can we get confirmation please about bringing the vendor items back from this week back in addition to next week as you have before as many of use did not get a fair opportunity to buy them with the unexpected outages and log-in issues???

menetherinb16_ESO

Man no Bg's thats rough.

menetherinb16_ESO

Also Im sure its gonna go super well all bg players going to cyro XD

rez0055

ZOS do you actually believe extending the event will please a lot of the playerbase? This blog indicates completely that you dont listen or read to the needs what we want. In order to strife for a maximum enjoyable experience you have to tell the management they need to focus on server stability first. Dont talk about events , dont talk about giving free stuff to please a handful of players. My guilds lists are getting empty by the day, people are considering going to other games or the NA server or whatever. Delay the DLC and future updates UNTIL and only UNTIL the servers can handle the amount of players logging in daily.

Yuffie91

MasterSpatula wrote: »

Extending the Witch's Festival a couple of days doesn't do much good if the added days are not weekend days. Some of us only really have time to do Trials or Arenas on the weekend, and getting kicked out of the game while trying to accomplish this content takes away our chances at the associated Dremora Plunder Skulls.

This is actually true in any context. If you're taking weekend days away from us, giving us weekdays doesn't really make up for it.

Also I will be capped on tickets and already bought the berry

DrOuttaSight

Looks like a main capacity issue, again..

The PC EU Server can not cope with the amount of traffic at peak time, in game, and login onto the game.

I thought these issue's were fixed. ?