Unexpected crashing while in game

FierceSam

Hey

Another crash from the loading screen.

Sure the time between crashes has increased, but the client is no more stable than it was in October.

Ticket #190512-004368

Mainman99

OK, crashes back for me. About 90min in Elsweyr before crash

vgabor

Yep, still crashing. This one happened when logging out from a game into the character selection.

Process: eso [28211]
Path: /Applications/Games/*/eso.app/Contents/MacOS/eso
Identifier: com.zenimaxonline.eso
Version: 1.0.0 (1.0.0)
Code Type: X86-64 (Native)
Parent Process: ZeniMax Online Studios Launcher [28053]
Responsible: eso [28211]
User ID: 501

Date/Time: 2019-05-20 23:36:39.738 +0100
OS Version: Mac OS X 10.14.4 (18E226)
Report Version: 12
Bridge OS Version: 3.0 (14Y677)
Anonymous UUID: BADC6FD7-23ED-705B-3B1D-BB3CE68B326B

Sleep/Wake UUID: B535C690-302F-426D-9677-589D4D0C1D2B

Time Awake Since Boot: 830000 seconds
Time Since Wake: 18000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000007fc02b1c1b
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [28211]

VM Regions Near 0x7fc02b1c1b:
MALLOC_LARGE 0000000190e4e000-0000000190e6f000 [ 132K] rw-/rwx SM=PRV
-->
STACK GUARD 0000700001cae000-0000700001caf000 [ 4K] ---/rwx SM=NUL stack guard for thread 11

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.zenimaxonline.eso 0x000000010391115f ZoGui::Control::MarkAnchorDirty() + 37
1 com.zenimaxonline.eso 0x000000010391119f ZoGui::Control::MarkAnchorDirty() + 101
2 com.zenimaxonline.eso 0x000000010391119f ZoGui::Control::MarkAnchorDirty() + 101
3 com.zenimaxonline.eso 0x000000010391119f ZoGui::Control::MarkAnchorDirty() + 101
4 com.zenimaxonline.eso 0x000000010391119f ZoGui::Control::MarkAnchorDirty() + 101
5 com.zenimaxonline.eso 0x000000010391119f ZoGui::Control::MarkAnchorDirty() + 101
6 com.zenimaxonline.eso 0x000000010391119f ZoGui::Control::MarkAnchorDirty() + 101
7 com.zenimaxonline.eso 0x000000010390f6ef ZoGui::Control::~Control() + 249
8 com.zenimaxonline.eso 0x000000010395c269 ZoGui::RootWindow::~RootWindow() + 15
9 com.zenimaxonline.eso 0x0000000103977718 ZoGui::WindowManager::~WindowManager() + 136
10 com.zenimaxonline.eso 0x0000000103977a09 ZoGui::WindowManager::~WindowManager() + 15
11 com.zenimaxonline.eso 0x000000010392adcf ZoGui::GuiInstance::~GuiInstance() + 233
12 com.zenimaxonline.eso 0x000000010392afab ZoGui::GuiInstance::~GuiInstance() + 15
13 com.zenimaxonline.eso 0x0000000101fe81f3 EsoGui::Destroy() + 95
14 com.zenimaxonline.eso 0x0000000101fe8265 EsoGui::~EsoGui() + 9
15 com.zenimaxonline.eso 0x00000001024fa426 GuiManager::DestroyIngameGui() + 66
16 com.zenimaxonline.eso 0x00000001024fd8bd GuiManager::LoadPregameGui() + 31
17 com.zenimaxonline.eso 0x00000001023e0aa7 PregameWorld::LoadPregameWorld(PregameWorld::LoadPregameOptions) + 154
18 com.zenimaxonline.eso 0x00000001024219fe (anonymous namespace)::HandleLogout(GameSessionManager::LogoutOptions) + 345
19 com.zenimaxonline.eso 0x0000000102b76e8b FromBufferInternalHandleLogoutResponse_Cli_CliRgn(ZoReadBuffer&, unsigned short, unsigned short, unsigned int, bool&, SimpleMessageRateListener*) + 286
20 com.zenimaxonline.eso 0x0000000102bad0aa Cli_CliRgn::MsgHandler::HandleBuffer(ZoReadBuffer&, unsigned short, unsigned short, unsigned int, bool&, SimpleMessageRateListener*) + 108
21 com.zenimaxonline.eso 0x00000001038e52bf ZoConnection::HandleBuffer(ZoReadBuffer&, unsigned short, bool) + 271
22 com.zenimaxonline.eso 0x00000001038d8f50 ZoBoostConnection::Update(unsigned int) + 666
23 com.zenimaxonline.eso 0x00000001038e7c15 ZoConnectionManager::Update(unsigned int, bool) + 173
24 com.zenimaxonline.eso 0x0000000102693b7f ZoConnectionManager::ZoConnectionManagerRegistry::ReceiveUpdate(unsigned int) + 73
25 com.zenimaxonline.eso 0x00000001026939de PumpZos(unsigned int, bool) + 57
26 com.zenimaxonline.eso 0x00000001029ba4e2 ZosClient::OnUpdate() + 370
27 com.zenimaxonline.eso 0x0000000102028e5e OSUpdate() + 20
28 com.zenimaxonline.eso 0x000000010202ae14 -[GameClient macRun] + 269
29 com.zenimaxonline.eso 0x000000010202b772 -[GameClient platformMainLoop] + 2164
30 com.zenimaxonline.eso 0x000000010202aaab -[GameClient mainLoop] + 61
31 com.zenimaxonline.eso 0x000000010202a9b3 -[GameClient applicationDidFinishLaunching:] + 668
32 com.apple.CoreFoundation 0x00007fff51f78af6 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
33 com.apple.CoreFoundation 0x00007fff51f78a70 ___CFXRegistrationPost_block_invoke + 63
34 com.apple.CoreFoundation 0x00007fff51f789da _CFXRegistrationPost + 404
35 com.apple.CoreFoundation 0x00007fff51f80e88 ___CFXNotificationPost_block_invoke + 87
36 com.apple.CoreFoundation 0x00007fff51ee98d4 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1642
37 com.apple.CoreFoundation 0x00007fff51ee8c87 _CFXNotificationPost + 732
38 com.apple.Foundation 0x00007fff54161217 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
39 com.apple.AppKit 0x00007fff4f5a281c -[NSApplication _postDidFinishNotification] + 312
40 com.apple.AppKit 0x00007fff4f5a216f -[NSApplication _sendFinishLaunchingNotification] + 208
41 com.apple.AppKit 0x00007fff4f5a02c3 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 552
42 com.apple.AppKit 0x00007fff4f59ff13 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 688
43 com.apple.Foundation 0x00007fff541aad6e -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 286
44 com.apple.Foundation 0x00007fff541aabeb _NSAppleEventManagerGenericHandler + 102
45 com.apple.AE 0x00007fff53136397 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 1815
46 com.apple.AE 0x00007fff53135c29 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 41
47 com.apple.AE 0x00007fff53135b01 aeProcessAppleEvent + 414
48 com.apple.HIToolbox 0x00007fff5120aec7 AEProcessAppleEvent + 54
49 com.apple.AppKit 0x00007fff4f59c2f2 _DPSNextEvent + 1724
50 com.apple.AppKit 0x00007fff4f59ad93 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1361
51 com.apple.AppKit 0x00007fff4f594eb0 -[NSApplication run] + 699
52 com.zenimaxonline.eso 0x000000010202c4cf main + 200
53 libdyld.dylib 0x00007fff7e3893d5 start + 1


VM Region Summary:
ReadOnly portion of Libraries: Total=546.8M resident=0K(0%) swapped_out_or_unallocated=546.8M(100%)
Writable regions: Total=3.7G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=3.7G(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 512K 2
Activity Tracing 256K 1
CG backing stores 1496K 4
CG image 40K 5
CG raster data 236K 11
CoreAnimation 48K 7
CoreGraphics 8K 1
CoreImage 44K 5
CoreUI image data 588K 11
CoreUI image file 208K 4
Dispatch continuations 8192K 1
Foundation 4K 1
Kernel Alloc Once 8K 1
MALLOC 3.7G 1878
MALLOC guard page 32K 6
Memory Tag 242 12K 1
STACK GUARD 56.0M 13
Stack 12.3M 13
VM_ALLOCATE 856K 65
VM_ALLOCATE (reserved) 36K 1 reserved VM address space (unallocated)
__DATA 29.8M 247
__FONT_DATA 4K 1
__GLSLBUILTINS 5176K 1
__LINKEDIT 289.6M 8
__TEXT 257.1M 250
__UNICODE 564K 1
mapped file 55.5M 42
shared memory 652K 14
=========== ======= =======
TOTAL 4.4G 2595
TOTAL, minus reserved VM space 4.4G 2595

Model: MacBookPro13,2, BootROM 254.0.0.0.0, 2 processors, Intel Core i5, 2.9 GHz, 16 GB, SMC 2.37f20
Graphics: kHW_IntelIrisGraphics550Item, Intel Iris Graphics 550, spdisplays_builtin
Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x157), Broadcom BCM43xx 1.0 (7.77.61.2 AirPortDriverBrcmNIC-1305.8)
Bluetooth: Version 6.0.11f4, 3 services, 27 devices, 1 incoming serial ports
Network Service: utun10
Network Service: Wi-Fi, AirPort, en0
USB Device: USB 3.0 Bus
USB Device: USB2.0 Hub
USB Device: USB 2.0 Hub
USB Device: Hub
USB Device: Expansion
USB Device: Corsair Gaming SCIMITAR PRO RGB Mouse
USB Device: USB 2.0 BILLBOARD
USB Device: iBridge
USB Device: USB3.0 Hub
Thunderbolt Bus: MacBook Pro, Apple Inc., 39.3
Thunderbolt Bus: MacBook Pro, Apple Inc., 39.3

Wodinn

I have camera spin and not a damn thing I try to do changes it. I managed to fix it this morning somehow. But now it just get's worse. Have submitted SEVERAL tickets.

FierceSam

Every time I log in I have to reset the permissions that allow this godawful abortion of a client to actually work. Every time.

How is it possible for ZOS to mess up their client EVERY TIME they ‘update’ it?

How is it possible for them NOT TO QA IT?

Who let this garbage out of the door?

Wodinn

Can anybody help me with this camera spin bs?

keto3000

Wodinn wrote: »

Can anybody help me with this camera spin bs?

This is an old issue that first occurred from the macOs update to Mojave:

You fix it on the mac side. This will explain it:

https://forums.elderscrollsonline.com/en/discussion/437539/eso-macos-mojave-spinning-issue-solved

Deter1UK

keto3000 wrote: »

Wodinn wrote: »

Can anybody help me with this camera spin bs?

This is an old issue that first occurred from the macOs update to Mojave:

You fix it on the mac side. This will explain it:

https://forums.elderscrollsonline.com/en/discussion/437539/eso-macos-mojave-spinning-issue-solved

Yes but before fixing it once fixed it. now i have to do this e very time i log in!

Deter1UK

Mainman99 wrote: »

OK, crashes back for me. About 90min in Elsweyr before crash

Same, I don't pretend to understand anything about these things but the error report sent to apple mentioned Metal a few times.

Thats three times in 24 hours and only (so far) when I'm in Elsweyr...

Wodinn

@ZOS_GinaBruno @ZOS_SarahHecker This is beyond the amount of *** we should be able to put up with. WHEN ARE WE GOING TO GET THE MAC GAME WE PAID FOR?!

Wodinn

keto3000 wrote: »

Wodinn wrote: »

Can anybody help me with this camera spin bs?

This is an old issue that first occurred from the macOs update to Mojave:

You fix it on the mac side. This will explain it:

https://forums.elderscrollsonline.com/en/discussion/437539/eso-macos-mojave-spinning-issue-solved

Yeah I figured it has to do with accessibility settings. so I've tried that a HALF A DOZEN TIMES ALREADY. So what the HELL do I do now?!

Carmina

There seems to be something repeatable here. When I do the Riverhold Quest thing, every time I enter the townhouse, the game crashed when it had been running for a while. After the crash, it survived. That was reproducible.

I get about one to two crashes a day, often in graphics intense areas, like fighting a boss or something. VERY embarrassing, but the quality of the Mac client was *** for a long time now.

mague

Me too. Twice yesterday. But they know, i did send my report.

FierceSam

And we're back to the good old daze of regular crashes every 20 minutes or so

It seems that the only thing that has undergone any kind of upgrade is the support website, which now no longer gives you ticket numbers but replies with the cheery FU message

"Please note that this feedback will be provided to the development team and you will not receive a direct response."

At this point I'm not sure why I even bother reporting this to ZOS, it happens so frequently it must be part of their game design.

Even less optimism that anyone will get bothered to do anything about this.

keto3000

Wodinn wrote: »

keto3000 wrote: »

Wodinn wrote: »

Can anybody help me with this camera spin bs?

This is an old issue that first occurred from the macOs update to Mojave:

You fix it on the mac side. This will explain it:

https://forums.elderscrollsonline.com/en/discussion/437539/eso-macos-mojave-spinning-issue-solved

Yeah I figured it has to do with accessibility settings. so I've tried that a HALF A DOZEN TIMES ALREADY. So what the HELL do I do now?!

So, to be clear, you need to reconfirm the Zenimax Online Studios Launcher under the Apple>Security & Privacy> Accessibility screen

(NOT the other Accessibility panel which enables accessibility panels).

See below:

Wodinn

keto3000 wrote: »

Wodinn wrote: »

keto3000 wrote: »

Wodinn wrote: »

Can anybody help me with this camera spin bs?

This is an old issue that first occurred from the macOs update to Mojave:

You fix it on the mac side. This will explain it:

https://forums.elderscrollsonline.com/en/discussion/437539/eso-macos-mojave-spinning-issue-solved

Yeah I figured it has to do with accessibility settings. so I've tried that a HALF A DOZEN TIMES ALREADY. So what the HELL do I do now?!

So, to be clear, you need to reconfirm ESO & Zenimax Online Studios Launcher under the Apple>Security & Privacy> Accessibility screen NOT the other Accessibility panel which enables accessibility panels.

See below:

I figured it out, thanks. Interesting thing is, I had to deselect the game. And only re select the launcher for it to work.

Ostacia

I'm crashing every 20 or so minutes. Tried the usual Accessibility dance that I do after every update and that didn't work. So tried the above poster's recommend to deselect the game and reselect only the launcher. That didn't help either. So very annoying...guess I'll put in a ticket.

FierceSam

And back to this crashing every hour or so bull.

Doesn't seem to matter what I'm doing, just total crash to the desktop.

They seem to have replaced the previous launcher with the one from pre-Murkmire, cut and pasted the same bugs, so we're essentially back to where we were back in September

Just the kind of service we have always had from ZOS

FierceSam

And again...Random crashing to desktop

Can't submit tickets

Wodinn

Wintergreen wrote: »

I'm crashing every 20 or so minutes. Tried the usual Accessibility dance that I do after every update and that didn't work. So tried the above poster's recommend to deselect the game and reselect only the launcher. That didn't help either. So very annoying...guess I'll put in a ticket.

Sorry to hear about that. It doesn't even make sense why it works for me. But it does. I do have to unselect, and re-select that option every time I open the launcher. otherwise it still does camera spin. This doesn't do anything for the game crashing though sorry.

keto3000

so... the reauthorization that I described is not to prevent crashing. It is to correct the camera spinning. Crashing is something else.

The issue e I am referring to is the camera spinning every time we open the game after the Elsweyr patch. It is related to Mac MojaveOs and happened last Fall after Mojave update and ZOS corrected it.

Now, the camera spinning is happening again and you MUST reauthorize the launcher in the Sys Pref>Security> Accessibility panel as I showed in my post.

****EDIT: I previously had to reauthorize both launcher and the ESO game, but you ONLY need to reauthorize the Game Launcher****

Crashing is a separate issue.

Wintergreen wrote: »

I'm crashing every 20 or so minutes. Tried the usual Accessibility dance that I do after every update and that didn't work. So tried the above poster's recommend to deselect the game and reselect only the launcher. That didn't help either. So very annoying...guess I'll put in a ticket.

mistermacintosh

Spinning, crashing and dismally low fps in chapter zones. I hope they're sincere about pulling in more help this year...

Wodinn

keto3000 wrote: »

so... the reauthorization that I described is not to prevent crashing. It is to correct the camera spinning. Crashing is something else.

The issue e I am referring to is the camera spinning every time we open the game after the Elsweyr patch. It is related to Mac MojaveOs and happened last Fall after Mojave update and ZOS corrected it.

Now, the camera spinning is happening again and you MUST reauthorize both ESO and the launcher in the Sys Pref>Security> Accessibility panel as I showed in my post.

Crashing is a separate issue.

Wintergreen wrote: »

I'm crashing every 20 or so minutes. Tried the usual Accessibility dance that I do after every update and that didn't work. So tried the above poster's recommend to deselect the game and reselect only the launcher. That didn't help either. So very annoying...guess I'll put in a ticket.

This is correct. However I have to ONLY re-select the launcher. Re-selecting the ESO game itself actually kept the camera spin in game for me

keto3000

Thank you @Wodinn I have corrected my post. Only need to reauthorize the game launcher if you use the launcher to open the game.

Wodinn wrote: »

keto3000 wrote: »

so... the reauthorization that I described is not to prevent crashing. It is to correct the camera spinning. Crashing is something else.

The issue e I am referring to is the camera spinning every time we open the game after the Elsweyr patch. It is related to Mac MojaveOs and happened last Fall after Mojave update and ZOS corrected it.

Now, the camera spinning is happening again and you MUST reauthorize both ESO and the launcher in the Sys Pref>Security> Accessibility panel as I showed in my post.

Crashing is a separate issue.

Wintergreen wrote: »

I'm crashing every 20 or so minutes. Tried the usual Accessibility dance that I do after every update and that didn't work. So tried the above poster's recommend to deselect the game and reselect only the launcher. That didn't help either. So very annoying...guess I'll put in a ticket.

This is correct. However I have to ONLY re-select the launcher. Re-selecting the ESO game itself actually kept the camera spin in game for me

Kaytlin

Game requires force quit each and every time to sign off, this of course necessitates redoing the privacy settings in the system files, each time I load the game or the "endless spinning" problem occurs with each character.
Random crashes after about 2 hours of play time is still present, as is lag when running across cyrodial.
Things have improved but major problems still exist.

demerdecanswrath

I crash every time I accidentally switch from fullscreen to windowed and back using CMD+F quickly twice.

ZoS, do you need more concrete proof that besides tweaking up the code base, you have to tweak the .app package in tandem and bring it to 2019?

Are you waiting for macOS Catalina to launch and make the game even more of a frustration to spring into action?

As for the communication part on your end.. you either negotiate NDAs badly (if there are any), or you just flat out don't consider it a worthy investment of your time to set expectations to the community for mistakes you've generated.

alterfenixeb17_ESO

demerdecanswrath wrote: »

Are you waiting for macOS Catalina to launch and make the game even more of a frustration to spring into action?

Tbh for this very reasons I am glad that this other big company is going to show something in 2 months. Having alternative is a good idea really...

Voiddreams

Since the elswyr DLC update, my MacBook pro 2015 has experienced a lot of crashes. Prior to this, crash was very seldom. It crashes to the desktop. A reload of the ESO app then brings me back to the character screen.

This is funny. When I close the ESO app, i get the spinning ball forever. But yet when it crashes I go straight to the desktop? Can you combine the two and stop them so when I close the app it goes to the desktop?

Please. Also stop the spinning mouse requiring accessibility permissions?

And then when I update to Catalina, will there be a 64 bit launcher or will I have to find a new game? ZOS has know about the 32 bit "laugher" problem for over a year.

FierceSam

Back with a bang for regular crashes to desktop

ZOS just don’t care

FierceSam

3rd time today Elsweyr is a crash magnet