July 6 - Update on Recent Issues (Stability, Steam, Motifs, Daily Rewards)

ADarklore

^THIS! I agree that the probable cause to many problems came with the introduction of the multi-threading changes. As you all well know, it took ZOS an extra year just to get ESO on consoles able to function, so I don't have the greatest of confidence in ZOS when it comes to major upgrades like this... how many times have they introduced new things, only to have to remove them until 'a later date' which they'd try to implement them again.

TinyBun

I am not a Steam user but I have friends that use Steam and are still unable to log in. I wonder why a code can't be offered to these people to purchase the game outside of steam, transfer their character/account information. It seems really unfair that they have to buy the game again after already putting so much into the ones they already have.

Elsonso

UnseenCat wrote: »

To be fair, a lot of the performance, graphic, and gameplay issues happened (or came back) after multithreading was introduced with Summerset. Multithreading in games may be desirable, but it's also difficult to implement well unless the game and its engine is built new from the ground-up.

Re-engineering an existing game to multi-threaded operation isn't a simple affair at all. And making it work on a multi-platform game is going to be even harder.

I agree that this is a prime culprit. When programs are not designed from the ground up with threads in mind, it is very easy to get nasty side effects. Not all of these can be easily caught, either. I've been giving them a pass on this stuff, mainly because I would rather they attempt to improve performance and stumble than decide it is too hard and never try.

DuskMarine

Miswar wrote: »

DuskMarine wrote: »

Miswar wrote: »

This current ESO LIVE is nice reminder what your priorities are.

Cosmetic mounts and other "important" stuff.

Thank you for confirming that you are not intrested on whatsoerver about console players. I really cannot understand how on earth you can basically ignore non functional game fort 6 weeks!

@GInaBruno

you know its not her choice in the matter we can litterally sit here and yell at them for hours but if wrobel or the investors say nope not yet well the rest of thems hands are tied.

Never said it was her choice. It is not definately...... I agree with you.

However we as a customers accept unfunctional products than this is what we get. Do you buy a car which does not start and be satisfied and happy.. thank the seller how nice the car is?

That is basically what this is at the consoles at the moment with no rush fix any of it.

That is the problem and should be the problem. I used to enjoy annoucements of these DLC's etc but not anymore because the game is not functioning. You decorate product all you want but if the root is rotten than is of no use.... There was the CWC fiasco not long ago among other things.

There seems to quite a few issues with PC users as well just diffrent fiascos currently.

I'am basiacally intrested on what is taking ages to fix? They should and could have rushed out emergency patch out as we all know but choose not to do it! Why is that?

They sure hell do owe customers way more than some wasted xp scroll after this episode again.

Explanation by the people who manage / deciede about these servers, performance issues would be an good place to start.

So many things just do not add up if you are actually appreciating your customers.

if they would respond more often than once every few days or when were attacking them itd probly help them as well as cull the fire

Elsonso

DuskMarine wrote: »

if they would respond more often than once every few days or when were attacking them itd probly help them as well as cull the fire

Honestly, I would be thrilled if ZOS would consistently communicate acknowledgement of the situation. I don't need to be updated like I am sitting in a war room. I don't need to know causes and action plans or be updated daily. I am mainly interested in seeing that commentary is not falling on deaf ears. I know they cull the forums for information that goes back to the devs working on the problems. When they do that, they should just let people know they did. If the devs happen to say anything interesting regarding a resolution, which they should be doing, let people know.

If the problem drags out, drop an update. For example, with Cyrodiil performance issues and the famous "onion", I would like an update at least each time they release an Update or Chapter.

Of course, when they "give up", as I suspect they have for the core Cyrodiil performance issues, they should tell us, rather than just letting people believe they are still actively working on it. (If they are actively working on it, then see above. They need to say so)

DuskMarine

lordrichter wrote: »

DuskMarine wrote: »

if they would respond more often than once every few days or when were attacking them itd probly help them as well as cull the fire

Honestly, I would be thrilled if ZOS would consistently communicate acknowledgement of the situation. I don't need to be updated like I am sitting in a war room. I don't need to know causes and action plans or be updated daily. I am mainly interested in seeing that commentary is not falling on deaf ears. I know they cull the forums for information that goes back to the devs working on the problems. When they do that, they should just let people know they did. If the devs happen to say anything interesting regarding a resolution, which they should be doing, let people know.

If the problem drags out, drop an update. For example, with Cyrodiil performance issues and the famous "onion", I would like an update at least each time they release an Update or Chapter.

Of course, when they "give up", as I suspect they have for the core Cyrodiil performance issues, they should tell us, rather than just letting people believe they are still actively working on it. (If they are actively working on it, then see above. They need to say so)

itd be nice to just see more from devs in the forums letting us know as the updates come instead of us all sitting here nothing for days until people just start bashing them into the ground. that way we know whats going on like its been 2 days since the last update and that really shouldnt be a acceptable gap in time.

Miswar

OGNZ3 wrote: »

100% expérience scroll...
Go back to school guys and learn what Client Service is make for.

It’s a shame. It’s an insult for your player base.
You guys are disgusting, giving a 6 months unplayable game and to thanks our patience, you « offer » us a 100% Experience Scroll ? Are you kidding with us ?

The people which were more affected by your game issues are people which are Max lvl since 3 years now on 8 characters or more.
Giving a 100% experience scroll means you really don’t give a *** about us.

I remember Ubisoft France, because of an awfull launch on Assassin Creed Unity (which was ONLY bugged for ONE month, and here bugged means playable, just saying) , they make the new DLC FOR FREE.

And more over, to excuse themself for their incapacity of their team to solve the issues fast, Ubisoft offered one of the listed game : FarCry4, AssassinCreed:BlackFlag or even The Crew (which was NOT EVEN RELEASED) to the people who had pre-order Assassin Creed Unity + Season Pass.

THAT WAS client service for upsets customers.
Your client service is as disgusting as your communication.

Agree. The PS4 EU Cyrodiil population bars starting to look like an Ice Age... nobody around... than again working as intended and no reasons to start fixing stuff up.

Checked and crownstore working fine so game is functional.

Thank you ZoS yet again ... keep up the good work.

DuskMarine

Miswar wrote: »

OGNZ3 wrote: »

100% expérience scroll...
Go back to school guys and learn what Client Service is make for.

It’s a shame. It’s an insult for your player base.
You guys are disgusting, giving a 6 months unplayable game and to thanks our patience, you « offer » us a 100% Experience Scroll ? Are you kidding with us ?

The people which were more affected by your game issues are people which are Max lvl since 3 years now on 8 characters or more.
Giving a 100% experience scroll means you really don’t give a *** about us.

I remember Ubisoft France, because of an awfull launch on Assassin Creed Unity (which was ONLY bugged for ONE month, and here bugged means playable, just saying) , they make the new DLC FOR FREE.

And more over, to excuse themself for their incapacity of their team to solve the issues fast, Ubisoft offered one of the listed game : FarCry4, AssassinCreed:BlackFlag or even The Crew (which was NOT EVEN RELEASED) to the people who had pre-order Assassin Creed Unity + Season Pass.

THAT WAS client service for upsets customers.
Your client service is as disgusting as your communication.

Agree. The PS4 EU Cyrodiil population bars starting to look like an Ice Age... nobody around... than again working as intended and no reasons to start fixing stuff up.

Checked and crownstore working fine so game is functional.

Thank you ZoS yet again ... keep up the good work.

well pvp in console has always been one campaign has everyone the rest are meh

Miswar

DuskMarine wrote: »

Miswar wrote: »

OGNZ3 wrote: »

100% expérience scroll...
Go back to school guys and learn what Client Service is make for.

It’s a shame. It’s an insult for your player base.
You guys are disgusting, giving a 6 months unplayable game and to thanks our patience, you « offer » us a 100% Experience Scroll ? Are you kidding with us ?

The people which were more affected by your game issues are people which are Max lvl since 3 years now on 8 characters or more.
Giving a 100% experience scroll means you really don’t give a *** about us.

I remember Ubisoft France, because of an awfull launch on Assassin Creed Unity (which was ONLY bugged for ONE month, and here bugged means playable, just saying) , they make the new DLC FOR FREE.

And more over, to excuse themself for their incapacity of their team to solve the issues fast, Ubisoft offered one of the listed game : FarCry4, AssassinCreed:BlackFlag or even The Crew (which was NOT EVEN RELEASED) to the people who had pre-order Assassin Creed Unity + Season Pass.

THAT WAS client service for upsets customers.
Your client service is as disgusting as your communication.

Agree. The PS4 EU Cyrodiil population bars starting to look like an Ice Age... nobody around... than again working as intended and no reasons to start fixing stuff up.

Checked and crownstore working fine so game is functional.

Thank you ZoS yet again ... keep up the good work.

well pvp in console has always been one campaign has everyone the rest are meh

It definately has not been so on PS4. We used to have 2 campaigns full of people but constant ignoring issues by ZoS have taken its toll.

Atm the performance especially is horrific to say kindly.

DuskMarine

@ZOS_GinaBruno listen you guys really need to check on console what yall checked for us on pc for these freezing issues it might actually be the same thing causing the problem. console and pc are not that much different just probly lower grade hardware. it is probly the exact same issue as whats happening to console is the mirror image of what happened to pc. if yall check that you could fix it so much faster like yall fixed it in what 2 tries? which was awesome, so why not try it with console and see if thats the same thing? itll save alot of problems.

UnseenCat

lordrichter wrote: »

I've been giving them a pass on this stuff, mainly because I would rather they attempt to improve performance and stumble than decide it is too hard and never try.

I agree 100%. Better to work toward improvement rather than let the game stagnate. As long as the devs can keep communication going, I'm perfectly OK with it. Bugs and stumbles will happen -- it's part of software development. I'm happy to support it with my ESO+ sub, too. Honestly, ongoing improvements will keep me subbed, even if there are bumps along the way.

Miswar

UnseenCat wrote: »

lordrichter wrote: »

I've been giving them a pass on this stuff, mainly because I would rather they attempt to improve performance and stumble than decide it is too hard and never try.

I agree 100%. Better to work toward improvement rather than let the game stagnate. As long as the devs can keep communication going, I'm perfectly OK with it. Bugs and stumbles will happen -- it's part of software development. I'm happy to support it with my ESO+ sub, too. Honestly, ongoing improvements will keep me subbed, even if there are bumps along the way.

Really not meant to rude or trolling.. but what exact "ongoing improvements..." are you refering to?

They have singing that same song for few years now. Just check alliance war forum for some really old posts.

Also this is the 2nd major Cyrodiil issue they delivered to console users recently. So it is not like things have improed whatsoever... even when "fixed" CWC fiasco the game still lagged like crazy.

Elsonso

.

Miswar wrote: »

UnseenCat wrote: »

lordrichter wrote: »

I've been giving them a pass on this stuff, mainly because I would rather they attempt to improve performance and stumble than decide it is too hard and never try.

I agree 100%. Better to work toward improvement rather than let the game stagnate. As long as the devs can keep communication going, I'm perfectly OK with it. Bugs and stumbles will happen -- it's part of software development. I'm happy to support it with my ESO+ sub, too. Honestly, ongoing improvements will keep me subbed, even if there are bumps along the way.

Really not meant to rude or trolling.. but what exact "ongoing improvements..." are you refering to?

They have singing that same song for few years now. Just check alliance war forum for some really old posts.

Also this is the 2nd major Cyrodiil issue they delivered to console users recently. So it is not like things have improed whatsoever... even when "fixed" CWC fiasco the game still lagged like crazy.

Earlier this year, they added some better multicore support to the game. That is the core issue (pun intended) that I am talking about in my part of this thread, and something that needs to be done to move the game forward. ESO is terribly CPU bound, and they need to take better advantage of the CPU. This will not help Cyrodiil performance, much, or anything server-side, but it should help on the client side, especially with FPS.

Following up on that, I want to see them upgrade some of their core graphics infrastructure so they can better utilize the GPU. I see this as a larger undertaking than better multicore support, but it is actually something that can build on the multicore support. This is basically ripping out all of the old DX9 stuff, and the limitations that came with it, so that they can take better advantage of DX11 and DX12. Hopefully, this all ties in with the changes that Apple is forcing on the game with the move from OpenGL. If this happens, it opens up the possibility of some changes to the game to change things that were implemented due to restrictions placed on them by DX9.

Miswar

lordrichter wrote: »

.

Miswar wrote: »

UnseenCat wrote: »

lordrichter wrote: »

I've been giving them a pass on this stuff, mainly because I would rather they attempt to improve performance and stumble than decide it is too hard and never try.

I agree 100%. Better to work toward improvement rather than let the game stagnate. As long as the devs can keep communication going, I'm perfectly OK with it. Bugs and stumbles will happen -- it's part of software development. I'm happy to support it with my ESO+ sub, too. Honestly, ongoing improvements will keep me subbed, even if there are bumps along the way.

Really not meant to rude or trolling.. but what exact "ongoing improvements..." are you refering to?

They have singing that same song for few years now. Just check alliance war forum for some really old posts.

Also this is the 2nd major Cyrodiil issue they delivered to console users recently. So it is not like things have improed whatsoever... even when "fixed" CWC fiasco the game still lagged like crazy.

Earlier this year, they added some better multicore support to the game. That is the core issue (pun intended) that I am talking about in my part of this thread, and something that needs to be done to move the game forward. ESO is terribly CPU bound, and they need to take better advantage of the CPU. This will not help Cyrodiil performance, much, or anything server-side, but it should help on the client side, especially with FPS.

Following up on that, I want to see them upgrade some of their core graphics infrastructure so they can better utilize the GPU. I see this as a larger undertaking than better multicore support, but it is actually something that can build on the multicore support. This is basically ripping out all of the old DX9 stuff, and the limitations that came with it, so that they can take better advantage of DX11 and DX12. Hopefully, this all ties in with the changes that Apple is forcing on the game with the move from OpenGL. If this happens, it opens up the possibility of some changes to the game that were implemented due to restrictions placed on them by DX9.

Fair enough.. did not notice you were PC user. Have heard from friends that it has it problems but those are not even remotely as bad on console side.

Can't say the same for consoles... decreasing performance and pretty much ignored the platforms totally.

On consoles they are just catering for new players to buy stuff... we veteran ESO players are just an burden that they propably wish would go away.

Starshadw

I do appreciate the acknowledgement and update, but I'm concerned because there are a number of issues that have been a problem (some for YEARS) that I don't see mentioned.

The Sprint bug is back, as others have mentioned, but its behavior is slightly different this time. I've found that not only do I get stuck in sprint, but attempting to drain stamina by running doesn't drain ANY stam. (Much of the time, continuously roll-dodging seems to work in those situations to drain the stam and break the bug, but still, it's a new addition to the old bug).

CC break and CC immunity are still horrid in PvP. I continue to suspect this is because the game has two cc break skills (the roll dodge and the break free), and the game cannot cope with the cc layering that occurs in Cyrodiil by the large ball zergs (EP are particularly egregious about this). You can have full stam, and be attempting to break-free and/or roll-dodge, and the game does nothing. It may be because the game cannot decide which break-free option is correct, and thus neither work and you are perma-stunned. In addition, the new Time Stop skill seems to have an extra-long delay between when you hit break-free and when the stun actually breaks.

Knockdowns and perma-stuns are still overpowered, and are worse since Summerset. It is not fun for anyone to get knocked down or stunned and be unable to get up/break free to defend oneself. I knew it was going to get worse when the two-handers got the buff (of counting as two pieces of armor - which was sorely needed, no argument there), but there was no simultaneous balance to the two-hander skill line and sure enough, it has.

Bizarre, random load screens in Cyrodill - these are happening almost exclusively up north in EP territory. When we ride around, we find 2-6 people in our group get hit with a random load screen for no apparent reason whatsoever. They generally last 5-15 seconds.

A grouping bug seems to have crept back in - multiple times now I've joined a guild group in Cyrodiil, only to see a huge lag spike, followed by an unending load screen the next time I attempt to use transit.

Elsonso

Miswar wrote: »

lordrichter wrote: »

.

Miswar wrote: »

UnseenCat wrote: »

lordrichter wrote: »

I've been giving them a pass on this stuff, mainly because I would rather they attempt to improve performance and stumble than decide it is too hard and never try.

I agree 100%. Better to work toward improvement rather than let the game stagnate. As long as the devs can keep communication going, I'm perfectly OK with it. Bugs and stumbles will happen -- it's part of software development. I'm happy to support it with my ESO+ sub, too. Honestly, ongoing improvements will keep me subbed, even if there are bumps along the way.

Really not meant to rude or trolling.. but what exact "ongoing improvements..." are you refering to?

They have singing that same song for few years now. Just check alliance war forum for some really old posts.

Also this is the 2nd major Cyrodiil issue they delivered to console users recently. So it is not like things have improed whatsoever... even when "fixed" CWC fiasco the game still lagged like crazy.

Earlier this year, they added some better multicore support to the game. That is the core issue (pun intended) that I am talking about in my part of this thread, and something that needs to be done to move the game forward. ESO is terribly CPU bound, and they need to take better advantage of the CPU. This will not help Cyrodiil performance, much, or anything server-side, but it should help on the client side, especially with FPS.

Following up on that, I want to see them upgrade some of their core graphics infrastructure so they can better utilize the GPU. I see this as a larger undertaking than better multicore support, but it is actually something that can build on the multicore support. This is basically ripping out all of the old DX9 stuff, and the limitations that came with it, so that they can take better advantage of DX11 and DX12. Hopefully, this all ties in with the changes that Apple is forcing on the game with the move from OpenGL. If this happens, it opens up the possibility of some changes to the game that were implemented due to restrictions placed on them by DX9.

Fair enough.. did not notice you were PC user. Have heard from friends that it has it problems but those are not even remotely as bad on console side.

Can't say the same for consoles... decreasing performance and pretty much ignored the platforms totally.

On consoles they are just catering for new players to buy stuff... we veteran ESO players are just an burden that they propably wish would go away.

Just remember that console is saddled by the same early technology limitations that exist on the PC and Mac platforms. The support for multiple cores applies to PC, Mac, PS4, and XBox. The DX9 limitations form the basis for what is on the console and Mac, and when ZOS can move away from those limitations, it will expand what is possible for all of the platforms.

LordSemaj

"We are fully aware of the intermittent issues with launching ESO from Steam reliably, and we have been working with Steam over the last few weeks to diagnose and fix the underlying problem. These efforts are ongoing and as soon as we have an update, we'll let everyone know."


.... So glad you've been working with them for WEEKS on a problem that's been going on for YEARS.

RedGirl41

Summerset has been our for a month and it’s still broken. I’m not sure why you guys are waiting weeks to TEST out a repair for the freezing and crashing. PS4 NA has a huge pvp community, much bigger than pve (especially end game) and you continue to ignore the problems. These month long broken dlcs will kill your game and no crown house will save it. If you keep old “vet” players happy AND ACTUALLY LISTEN then you’ll have better retention all around. Repair the game. Stop stuffing new content at us like crowns and dungeon dlc. It’s honestly a joke you just had an eso live about a new dlc when this is so severely broken. Pvp may be irrelevant to you but it has a massive community.

Here’s a suggestion too, to fix lag and zergs just take out the massive ap gain you get from capturing a keep. 200+ people are all at a keep to leech easy 6k not to fight and pvp. Just go back to getting ap from player vs player and only getting 100 ap from offense tics. Or at least nerf it.

allup8679

I just wanted to drop a note and thank ZOS for all of the freezes. I know I am extremely glad that after repelling wave after wave of EP at Chalman (PS4 NA - Shor) I froze and missed the 124k defensive tick. Great job. I hope you're enjoying your holiday weekend.

KharnTheUndying

I give up,i froze like 8 times today in vivec na ps4.Console support for this game is a joke but ill bet they'll accept that console money.No way im buying that wolfpack stuff after buying summerset.Im feel bad for the people who invested time and money on this game,i respect you for trying support something that doesnt respect you back.Absolver is free on psn

Beardimus

Nice one for the updates @ZOS_GinaBruno its great to see stuff like this, open, clear comms.

Lord_Eomer

PS4 NA PVP is worst, either its Cyrodiil or Battlegrounds. I am getting randomly disconnected, even my internet is working perfectly fine.

Disconnecting from Custom BG match and then Deserter penalty does not make sense, ZOS should fix servers. I always support game via ESO+ Subscription but this is insane that you are taking players money but too slow in fixing issues.

mneimneh_ESO

These crashes all correspond to the scenarios I experience every time I play PVP, literally 3-5 times in a session. Thanks for debugging.

Ghostbane

ZOS_GinaBruno wrote: »

On a somewhat related note, while we haven’t yet announced the date for Midyear Mayhem, some of you may have guessed a general date range based on this month’s Crown Store Showcase and when the event was held last year. Making sure the game is stable enough to hold an event in Cyrodiil is critical; the current start date will be sometime after the console incremental patch goes live, and we’ll continue to shift the date if we feel we need to.

Well done ZoS, bold decision making gets things done right. Thank you.

ChiknAriseMcFro

Battlegrounds leaderboards are not applying points about 3/4 matches. This is hindering progress. I'm not the only one affected. Xbox NA

sage2000

@ZOS_GinaBruno Can you please confirm whether these fixes for crashing & freezing in Cyrodiil are going to be applied for PC as well as console. As others have stated many of us on PC are frequently experiencing these issues as well.

Malacthulhu

I find it funny when people laugh about a console pts. Is it really a dumb idea? All the hardware and software for the most part is the same across the board. If you ask me, the pts should be console based for this reason, easier to narrow down serverside issues. Ofcourse that is a perfect world scenario.

FrancisCrawford

Free gifts for the free-gift screw up should probably be the free gifts the screw up is most like to deprive people of, namely the ones scheduled to be given right at the end of the period.

Blobsky

Malacthulhu wrote: »

I find it funny when people laugh about a console pts. Is it really a dumb idea? All the hardware and software for the most part is the same across the board. If you ask me, the pts should be console based for this reason, easier to narrow down serverside issues. Ofcourse that is a perfect world scenario.

People aren't laughing about console PTS. Thry are laughing about the expectation it fixes anything.

99.99% of bugs and issues there remain the same on live despite mass feedback to fix them before official launch.

jaschacasadiob16_ESO

PvP still suffers from random loading screens in the middle of the fight, as well as freezes which require the application t oget killed and restarted.