Fang Lair and Scalecaller Motifs Now Available

Urisk

I bought my Motif last week, i doesnt work....5000 Crowns i cant use.
Please fix it soon

the_Beard

@ZOS_GinaBruno any update from this afternoon for those of us with bugged out characters?

Banana

I bought scale scaller.........and it worked.

agegarton

the_Beard wrote: »

@ZOS_GinaBruno any update from this afternoon for those of us with bugged out characters?

I’ll second that. It’s taking far too long to tell us how you’re going to fix something that was the best part of thirty quid! You guys started this one so well, too........

SergeantJinx

I bought the Fang Lair Motif book last night, thinking that it had been put back up in the crown store as they had fixed it. This is not the case I'm able to open the book but can't learn it. It says I already know it.

Darauk

ghastley wrote: »

And? Do we have confirmation that the bug is gone?

I bought both, opened both, and unlocked both motifs. They worked for me, and I was able to apply Scale Caller to a staff on one of my toons.

Fortunately I was late logging in last week when the motif was bugged.

the_Beard

Nothing like spending $40 just before a holiday, wait for a week and a half, and still not get what you paid for. At this point, that $40 would have been better spent shot up into the sky.

Khey

Logged on to try and learn the Fang Lair motif since it seems most could use and learn it after "fix".
Still not working for me. Waiting for a fix...

Mica-Tempes

@ZOS_GinaBruno any news on resolving this issue yet?

Lady_Rosabella

@ZOS_GinaBruno @ZOS_JessicaFolsom please update as to whether this has been fixed. Hubby and I both have several Master Writs that ask for these styles but we will not be buying them from the Crown Store until we know that these are fixed. It's looking like purchasing from guild traders is going to be the safest route to learning these styles.

jypcy

@Lady_Rosabella hopefully you’ll hear back from Gina today, too, but it’s my understanding that:
•If you learned the scalecaller motif last week before fang lair, then your account is still bugged and you can’t learn Fang Lair until the upcoming fix.
•If you learned fang lair last week but not scalecaller, then you can learn scalecaller at any time with no issues.
•If you didn’t learn scalecaller last week, then your account was never bugged and you can now learn the motifs in any order (but you could still learn Fang Lair first, just to be safe).

Speaking for the in game pages, though, I learned several fang lair last week, then learned a few scalecaller this week after the patch, and learned a few more of both scalecaller and fang lair last night. So while the above is just my best guess/assessment, I can confirm that the in game pages are working just fine and you can learn them in any order (as long as you didn’t bug your account by learning scalecaller last week).

agegarton

Lady_Rosabella wrote: »

@ZOS_GinaBruno @ZOS_JessicaFolsom please update as to whether this has been fixed. Hubby and I both have several Master Writs that ask for these styles but we will not be buying them from the Crown Store until we know that these are fixed. It's looking like purchasing from guild traders is going to be the safest route to learning these styles.

I'm in the same boat - actually, I have a Master Writ for Fang Lair in my quest journal, blocking me from doing anything else until it's resolved. I'd simply dump it and carry on, but it's a big Writ.

It is VERY frustrating that the communication and speed of response is awesome while they're trying to fix a problem with their ability to sell an item, but now that's been sorted out those of us who have a problem are left to "wait and see". It's really not good enough - and I'm trying v. hard over here to stay positive about the game!

Apache_Kid

In any other industry the people who purchased the bugged fang lair motif would've gotten their money refunded immediately. It always amuses me how video game companies/studios seem to play by different rules than the rest of us who work in industries that make and provide real tangible products and services. I promise you that if we sent a defective shipment to a customer, they wouldn't be paying us for it until we sent in a new, fixed shipment. And we would eat the cost for the defective one. I so wish I could take my customers money first and hold onto it and use it as capital while I had all the time in the world to work on fixing the mistake. MUST BE NICE ZENI

Lady_Rosabella

jypcy wrote: »

@Lady_Rosabella hopefully you’ll hear back from Gina today, too, but it’s my understanding that:
•If you learned the scalecaller motif last week before fang lair, then your account is still bugged and you can’t learn Fang Lair until the upcoming fix.
•If you learned fang lair last week but not scalecaller, then you can learn scalecaller at any time with no issues.
•If you didn’t learn scalecaller last week, then your account was never bugged and you can now learn the motifs in any order (but you could still learn Fang Lair first, just to be safe).

Speaking for the in game pages, though, I learned several fang lair last week, then learned a few scalecaller this week after the patch, and learned a few more of both scalecaller and fang lair last night. So while the above is just my best guess/assessment, I can confirm that the in game pages are working just fine and you can learn them in any order (as long as you didn’t bug your account by learning scalecaller last week).

Thank you! This helps in our decision whether to purchase or not. Still hesitant on purchasing anything from the Crown Store after seeing the past bugs and the customer service offered to those that received the bugged products.

agegarton wrote: »

Lady_Rosabella wrote: »

@ZOS_GinaBruno @ZOS_JessicaFolsom please update as to whether this has been fixed. Hubby and I both have several Master Writs that ask for these styles but we will not be buying them from the Crown Store until we know that these are fixed. It's looking like purchasing from guild traders is going to be the safest route to learning these styles.

I'm in the same boat - actually, I have a Master Writ for Fang Lair in my quest journal, blocking me from doing anything else until it's resolved. I'd simply dump it and carry on, but it's a big Writ.

It is VERY frustrating that the communication and speed of response is awesome while they're trying to fix a problem with their ability to sell an item, but now that's been sorted out those of us who have a problem are left to "wait and see". It's really not good enough - and I'm trying v. hard over here to stay positive about the game!

Oh that really sucks to not be able to accept new master writs until you can complete that one. Hubby and I have been putting all the sealed master writs for Scalecaller and Fang Lair into housing chests until we can complete them..I almost read one two weeks ago and was lucky enough to see the style before doing so. I hope this gets resolved for you soon!

Apache_Kid wrote: »

In any other industry the people who purchased the bugged fang lair motif would've gotten their money refunded immediately. It always amuses me how video game companies/studios seem to play by different rules than the rest of us who work in industries that make and provide real tangible products and services. I promise you that if we sent a defective shipment to a customer, they wouldn't be paying us for it until we sent in a new, fixed shipment. And we would eat the cost for the defective one. I so wish I could take my customers money first and hold onto it and use it as capital while I had all the time in the world to work on fixing the mistake. MUST BE NICE ZENI

Yes, I agree with you that the customer service offered to the players who purchased the bugged motifs last week are not giving high priority on having the issue resolved. It seems that once ZOS received the money for the crowns used to purchased these, that their thoughts are "why worry, we have already been paid for a defective product, why correct the problem....those people can wait." But that is just my opinion. :-(

Inarre

I was going to buy them. Then I found that together they will cost me 90$ CND.

No thanks.

BuddyAces

Apache_Kid wrote: »

In any other industry the people who purchased the bugged fang lair motif would've gotten their money refunded immediately. It always amuses me how video game companies/studios seem to play by different rules than the rest of us who work in industries that make and provide real tangible products and services. I promise you that if we sent a defective shipment to a customer, they wouldn't be paying us for it until we sent in a new, fixed shipment. And we would eat the cost for the defective one. I so wish I could take my customers money first and hold onto it and use it as capital while I had all the time in the world to work on fixing the mistake. MUST BE NICE ZENI

Good God I never thought of it that way. That's pretty low lol. Almost feel bad for folks who got screwed this way.

Lylith

agegarton wrote: »

Lady_Rosabella wrote: »

@ZOS_GinaBruno @ZOS_JessicaFolsom please update as to whether this has been fixed. Hubby and I both have several Master Writs that ask for these styles but we will not be buying them from the Crown Store until we know that these are fixed. It's looking like purchasing from guild traders is going to be the safest route to learning these styles.

I'm in the same boat - actually, I have a Master Writ for Fang Lair in my quest journal, blocking me from doing anything else until it's resolved. I'd simply dump it and carry on, but it's a big Writ.

It is VERY frustrating that the communication and speed of response is awesome while they're trying to fix a problem with their ability to sell an item, but now that's been sorted out those of us who have a problem are left to "wait and see". It's really not good enough - and I'm trying v. hard over here to stay positive about the game!

it also makes me a little skeptical about buying anything else from the crown store, at this point. we were among the first to buy this motif and, it seems, we'll be the last to have it functioning properly for us. those first-run buys don't look quite as shiny, now.

hope they get this sorted, soon.

lakaisl

Somehow I think this issue will be put 'on hold' they've been on it for over a week now..... Its just like the Sapriach Motif(or whatever its called) that one hasen't even arrived yet -.-.

casinoguy

I bought them both last night with no issues.

Mauin

Lylith wrote: »

it also makes me a little skeptical about buying anything else from the crown store, at this point. we were among the first to buy this motif and, it seems, we'll be the last to have it functioning properly for us. those first-run buys don't look quite as shiny, now.

hope they get this sorted, soon.

This is where I am now. I bought that Fang Lair motif from the Crown Store and it broke because I happened to learn Scalecaller first. The bug that prevented people from being able to learn it was fixed, but those of us who bought both and learned Scalecaller first are still bugged after more than a week. There has been no update on how our bugged accounts are going to be handled, or when this issue will be fixed. I am stuck unable to use a motif that I paid 5000 Crowns for.

To be completely frank, I am seriously disinclined to purchase more Crowns because of this.

the_Beard

This needs to be fixed ASAP. The fact that people can go in today and buy the motif and use it just fine while the rest of us that bought original day of release are still bugged and waiting is appaling. This wasn't a free item, we paid real money for it.

starlizard70ub17_ESO

Is this fixed yet?

mr_wazzabi

I opened it on Tuesday and it worked. I didn't get a chance to buy the bugged version tg.

Rocking the Fang Lair jack on my stam nb with the sexyback

SergeantJinx

I just got a reply to my ticket.

We are investigating reports of an issue that is preventing the Fang Lair Style motif from being learned if the character has previously learned the Scalecaller Style motif. As we continue to investigate, the motifs have been removed from the store temporarily.
We expect the issue preventing the Motif from being usable to be resolved in an upcoming patch.
At this time, you have two options. Either you can hold onto the motif, and learn it after the issue is resolved, or we can remove the motif from your inventory and refund the Crowns.
If you would prefer to refund the motif, please leave it in your character's inventory, let us know which character is currently holding onto it, and we will proceed with the removal and refund. We look forward to your reply!

So these seem to be the only options at the moment.

agegarton

SergeantJinx wrote: »

I just got a reply to my ticket.

We are investigating reports of an issue that is preventing the Fang Lair Style motif from being learned if the character has previously learned the Scalecaller Style motif. As we continue to investigate, the motifs have been removed from the store temporarily.
We expect the issue preventing the Motif from being usable to be resolved in an upcoming patch.
At this time, you have two options. Either you can hold onto the motif, and learn it after the issue is resolved, or we can remove the motif from your inventory and refund the Crowns.
If you would prefer to refund the motif, please leave it in your character's inventory, let us know which character is currently holding onto it, and we will proceed with the removal and refund. We look forward to your reply!

So these seem to be the only options at the moment.

Standard reply, and it’s not accurate. The motifs are now back on sale and it’s been over a week for those of us who bought it - we’ve had communication (in this thread) talking about a fix that we should hear more about almost immediately (phrases like “later today”) - and then nothing.

@ZOS_GinaBruno - please, can we at least have some further communication on what’s taking so long, and when the issue will be fixed?

SergeantJinx

Standard reply, and it’s not accurate. The motifs are now back on sale and it’s been over a week for those of us who bought it - we’ve had communication (in this thread) talking about a fix that we should hear more about almost immediately (phrases like “later today”) - and then nothing.

@ZOS_GinaBruno - please, can we at least have some further communication on what’s taking so long, and when the issue will be fixed? [/quote]

As stated above it will be fixed in an upcoming patch or get your crowns refunded. The only reason I reckon they haven't replied is they don't know yet, but one would hope it will in the next patch in a week or 2.

ktdotexe

[deleted]

Pixel_Zealot

Mica-Tempes

So it looks the fix is coming during maintenance beginning the 16th.

Scalecaller & Fang Lair Motifs
A couple days ago, we re-added the Scalecaller and Fang Lair Motifs to the Crown Store after discovering an issue when they first went up. However, anyone that purchased these when they first became available for sale will find they aren’t able to use them properly yet. In order to fix the affected accounts, we’re planning to run a script during the next scheduled downtime that will resolve this issue and allow you to correctly use the Motifs you purchased – no action is required on your part. Currently, this is scheduled to occur during the week of July 16 for all platforms.

lakaisl

Is it fixed yet?