Constant disconnects.

ploddab16_ESO

I'm getting constant disconnects. Before Summerset the game ran fine, but after it's launch I've been having nothing but random DC's plagueing my play time. The only reliable catalyst for them seems to be zone transitions, but something as random as learning a style motif can do it as well. Anyone else having these problems, and how can I solve them?

valeriiya

There are about 10 threads going on this, probably more but here are a few for you:

https://forums.elderscrollsonline.com/en/discussion/417603/console-needs-to-be-taken-down-asap-freezes-updated-with-message-from-zos#latest
https://forums.elderscrollsonline.com/en/discussion/421813/any-eta-on-the-pvp-fix-edit-update-from-gina-in-thread#latest
https://forums.elderscrollsonline.com/en/discussion/417435/the-invisible-postern-wall-glitch#latest
https://forums.elderscrollsonline.com/en/discussion/415209/multiple-bug-threads-with-no-answers-some-for-months-at-a-time-general-disappointment-masterpost#latest
https://forums.elderscrollsonline.com/en/discussion/420834/will-not-spend-another-cent-on-this-game-until-pvp-is-fixed#latest
https://forums.elderscrollsonline.com/en/discussion/420746/zos-your-console-maintenance-didnt-fix-***-ps4-na#latest
https://forums.elderscrollsonline.com/en/discussion/418160/no-staff-acknowledgement-of-gamebreaking-invisibility-loadscreen-moving-corpse-bugs#latest

ZOS_Bill

If you are running into constant disconnections while playing, you can try the following troubleshooting steps:

Check Service Alerts

Verify the servers are not undergoing scheduled maintenance here.


Power cycle and then test your network

If playing on console, you can reset your machine's IP by performing a hard reset. To do so, hold down the power button on the console itself and allow it to completely shut down. Once complete, turn off your modem or router as well and wait 10 minutes before turning all of your devices back on.

If playing on PC/Mac, you should also try turning off your modem or router for 10 minutes before rebooting.


Forward the game ports

To best access The Elder Scrolls Online you should configure you routers to open the following outbound ports:

All Platforms

TCP / UDP Ports 24100 through 24131
TCP / UDP Ports 24500 through 24507
TCP / UDP Ports 24300 through 24331
TCP Port 80
TCP Port 433


Check for updates

You should also ensure that the ESO Launcher has downloaded and installed all available updates before logging back in. If on console, we also recommend completely closing out the game and allowing the system to check for game updates before restarting the game itself.


Give ESO and Steam access to Mac

If playing ESO on Mac, you should ensure that both Steam and ESO have access to your machine by navigating to the Security & Privacy menu, selecting Privacy, then clicking on Accessibility and adding them to the list.


Reset the ProgramData folder

If playing on PC, you can also try resetting the ProgramData folder:

1. Close both ESO and the ESO Launcher.
2. Open the game's installation directory.
3. Open the folder named Launcher.
4. Inside the "Launcher" folder, there is a folder named "ProgramData".
5. Rename the "ProgramData" folder to "ProgramDataBackup".
6. Open the launcher and download update.
7. Click Play.

If none of these steps improve the situation, you can also open a ticket with customer support.

perolord

Has any1 solved this? Because none of the soultion works for me...

VirusOfBeauty

I got a message back from support saying that they know there is a problem with message limit error kicking people and that they will fix it in a future patch. I got this after trying all the suggested solutions without result

Silent84

You tell me to fix something in my pc, this is my connection and i don't have fiber: http://www.speedtest.net/result/7424748071.png in pubg, battlefront 2,gw2,bdo, in this games i got 35-45ping, only eso is special i have 100ping and cyrodiil spikes till 300ping, please stop telling as to fix something in our end, and fix this servers man, i am sick and tired of bugs and high ping!!! i am very disappointed

CiliPadi

Been getting kicked out of the game just doing writs today... Got gig fiber and other online and mmo games work perfect. Just this one is borked always.

Emathides

CiliPadi wrote: »

Been getting kicked out of the game just doing writs today... Got gig fiber and other online and mmo games work perfect. Just this one is borked always.

Started for me around the same time as your post, too. Clearly not an issue on the player's side, so I don't know why they give us a long to do list when it's a server issue.

Thunderclap

For PC: I had in the past the same issue. Disconnects each 1-2-3-4-5-6-7-8--9-10 minutes. Only in PVE when harvesting resources and after opening chests.

Found this in other thread. After changing my settings to this the game works fine for me. No Disconnects.

Ps: dont forget to make the file read-only after your changes.

xxx wrote:
I've been messing with the UserSettings.ini settings for multicore, restricting the number of threads a bit. The freezes are definitely coming from the "WorkerThreads" line, as setting it to 0 removes them entirely, but at the loss of a little fps in general, while setting them to 8 turns the entire game into a near constant slideshow. With the settings below I have managed to completely remove all the freezes and stutters, in Alinor and everywhere else. Framerate now seems to be about the same as pre-patch. Smooth as silk. Maybe give these a try until they get a proper fix in.

SET MaxCoresToUse.4 "8" (if you have a quad core hyperthreading cpu, if not use "4")
SET RequestedNumJobThreads "4"
SET RequestedNumWorkerThreads "1"

Also, setting GPUSmoothingFrames to "0" or "1" can be very helpful with general smoothness and microstutters, as well as input lag and responsiveness if you have a high end GPU. "0" is best if you can get away with it.

perolord

I have eso plus (3 months) and now 3rd day i can not play.. submited a ticket, i get anwser they are having higher demands in tickets as ussual... I think this was the last time i have ESO+

I can not belive this that you get that rng anwser and you did not change anything and only problems is in ESO...

parpin

i also have dc issue, log in and after 10-15 minute i get disconnect.

UppGRAYxDD

Disconnected 11 times in @4hrs yesterday on Xbox elite Na...I have done all the above...

perolord

Well none of the solution works.. because there seems to be problem with the game.. i get constant DC after 2 mintues max... i can not even play...

linuxhell

random disconnects here to login screen without error message and my internet is up 100% fine

Priyasekarssk

PVP is unplayable/broken. Every 5 mins logout. Is there any intention of fixing it ?

woosinator2008

Thunderclap wrote: »

For PC: I had in the past the same issue. Disconnects each 1-2-3-4-5-6-7-8--9-10 minutes. Only in PVE when harvesting resources and after opening chests.

Found this in other thread. After changing my settings to this the game works fine for me. No Disconnects.

Ps: dont forget to make the file read-only after your changes.

xxx wrote:
I've been messing with the UserSettings.ini settings for multicore, restricting the number of threads a bit. The freezes are definitely coming from the "WorkerThreads" line, as setting it to 0 removes them entirely, but at the loss of a little fps in general, while setting them to 8 turns the entire game into a near constant slideshow. With the settings below I have managed to completely remove all the freezes and stutters, in Alinor and everywhere else. Framerate now seems to be about the same as pre-patch. Smooth as silk. Maybe give these a try until they get a proper fix in.

SET MaxCoresToUse.4 "8" (if you have a quad core hyperthreading cpu, if not use "4")
SET RequestedNumJobThreads "4"
SET RequestedNumWorkerThreads "1"

Also, setting GPUSmoothingFrames to "0" or "1" can be very helpful with general smoothness and microstutters, as well as input lag and responsiveness if you have a high end GPU. "0" is best if you can get away with it.

I need to test this on my game and see if it works too but am I wrong in saying that we shouldn't have to go through all this crap? That they should just admit that there is a problem and fix it?

Priyasekarssk

woosinator2008 wrote: »

Thunderclap wrote: »

For PC: I had in the past the same issue. Disconnects each 1-2-3-4-5-6-7-8--9-10 minutes. Only in PVE when harvesting resources and after opening chests.

Found this in other thread. After changing my settings to this the game works fine for me. No Disconnects.

Ps: dont forget to make the file read-only after your changes.

xxx wrote:
I've been messing with the UserSettings.ini settings for multicore, restricting the number of threads a bit. The freezes are definitely coming from the "WorkerThreads" line, as setting it to 0 removes them entirely, but at the loss of a little fps in general, while setting them to 8 turns the entire game into a near constant slideshow. With the settings below I have managed to completely remove all the freezes and stutters, in Alinor and everywhere else. Framerate now seems to be about the same as pre-patch. Smooth as silk. Maybe give these a try until they get a proper fix in.

SET MaxCoresToUse.4 "8" (if you have a quad core hyperthreading cpu, if not use "4")
SET RequestedNumJobThreads "4"
SET RequestedNumWorkerThreads "1"

Also, setting GPUSmoothingFrames to "0" or "1" can be very helpful with general smoothness and microstutters, as well as input lag and responsiveness if you have a high end GPU. "0" is best if you can get away with it.

I need to test this on my game and see if it works too but am I wrong in saying that we shouldn't have to go through all this crap? That they should just admit that there is a problem and fix it?

He is bluffing. ZOs needs to fix the issue. Issue is with server side.

Priyasekarssk

Silent84 wrote: »

You tell me to fix something in my pc, this is my connection and i don't have fiber: http://www.speedtest.net/result/7424748071.png in pubg, battlefront 2,gw2,bdo, in this games i got 35-45ping, only eso is special i have 100ping and cyrodiil spikes till 300ping, please stop telling as to fix something in our end, and fix this servers man, i am sick and tired of bugs and high ping!!! i am very disappointed

I cannot even able to play PVE as well .ZOs not even acknowledge the issue when many users are affected.

linuxhell

here I was able to solve the problem of disconnecting randomly by putting the game in full screen mode
I played before in full window mode and never imagined that this was causing a problem
it seems like this started to happen after summerset

so try to play full screen and make sure that no firewall is blocking something (turn off your windows firewall and your router firewall)

if nothing changes, try testing without any addon !!

rumple9

Fix the damn game

linuxhell

edit: full screen did not solve the problem and right now I'm getting 999 red ping, we pay for the game and its additional contents and now we have a terrible quality !!

DarkWolf_GR

50% chance to crash on joining a dungeon. Usually resulting in being locked out of the queue for 15m.
always crashes at the end of a dungeon.

First time i've ever regretted subscribing to this game.

UPDATE: Disabling all add ons appears to have reduced the crashes.

Priyasekarssk

Game is unplayable.

Othniel327

This is happening a lot to me too. Seems like every 15 minutes or so, roughly. Very obnoxious. It just started recently as well, though I'm not sure how recently, as I haven't been actively playing a lot the last month until the last few days.

Priyasekarssk

Othniel327 wrote: »

This is happening a lot to me too. Seems like every 15 minutes or so, roughly. Very obnoxious. It just started recently as well, though I'm not sure how recently, as I haven't been actively playing a lot the last month until the last few days.

Game is broken and ZOs have no clue . Surely ESO+ is going to get reduced and players will leave eventually if not fixed.

Belegnole

I get random disconnects too. Straight to desk top most of the time. And I am not in the mood to play fix my computer, when it is obvious that it is a ESO problem.

Othniel327

Tried some of the fixes. Seemed to help with the disconnects for half an hour. Then it was back to the same. I'm also now lagging like crazy. They've REALLY got to fix this ASAP.

Please.

Doctordarkspawn

It's got really bad lately. I've tried -everything- above.

IT'S ON YOUR END, ZOS. YOU NEED TO FIX IT. NOT US.

Bleakraven

Keeps happening to me during character creation, can remain online for 1 minute ish max before getting disconnected. But support refuses to help because I'm on a laptop

Doctordarkspawn

Bleakraven wrote: »

Keeps happening to me during character creation, can remain online for 1 minute ish max before getting disconnected. But support refuses to help because I'm on a laptop

...

Are they seriously saying the Laptop is the cause? Because I'm on a desktop and this is geting ridiculous.

rumple9

Fix the game