Console needs to be taken down asap (freezes + Updated with message from Zos)

TazESO

Jeebus, reading through this thread...... i feelz for our console brethren. sigh. So now between recent Steam issues and console problems always, now unplayable for many, I cant recommend the game anymore except to non-steam PC players.

Im sad, because I think its the best game evah (yeah, I know that's debatable)

ZOS_AlexTardif

Hello everyone,

The patch this week, in large part, contained fixes for crashes, some stuttering, and the 3-6+ second freezes that you could experience almost anywhere you went (you would eventually recover from those). This is not the same thing as when your client freezes due to almost any crash.

Those fixes were addressed and pushed out quickly first, because they affected all platforms and almost all players. That doesn't mean we're done though. We're currently diving deep into console-specific crash reports so that we can knock those out. We're currently debugging/fixing crashes caused by:

-Too many character load requests at once (like in Cyrodiil near a zerg)
-Keep piece destruction, which would likely affect a number of you simultaneously
-Queued loads for mounts that leave your client view by the time they are processed (more likely to happen in Cyrodiil loading into a keep)
-Certain asset textures being applied at the wrong time (more likely to happen in our newer zones)
-Various animation-related multithreading issues
-GPU corruption in foliage

And more. Please rest assured, while we don't always comment on posts, we are reading them. And yes, someone does read those comments you submit with crash reports! We definitely understand how frustrating crashes can be, there's nothing worse than having to dashboard your app when you just want to play the game, us included! Thank you everyone for your feedback and patience while we resolve these problems, we appreciate it.

gp1680

ZOS_AlexTardif wrote: »

Hello everyone,

The patch this week, in large part, contained fixes for crashes, some stuttering, and the 3-6+ second freezes that you could experience almost anywhere you went (you would eventually recover from those). This is not the same thing as when your client freezes due to almost any crash.

Those fixes were addressed and pushed out quickly first, because they affected all platforms and almost all players. That doesn't mean we're done though. We're currently diving deep into console-specific crash reports so that we can knock those out. We're currently debugging/fixing crashes caused by:

-Too many character load requests at once (like in Cyrodiil near a zerg)
-Keep piece destruction, which would likely affect a number of you simultaneously
-Queued loads for mounts that leave your client view by the time they are processed (more likely to happen in Cyrodiil loading into a keep)
-Certain asset textures being applied at the wrong time (more likely to happen in our newer zones)
-Various animation-related multithreading issues
-GPU corruption in foliage

And more. Please rest assured, while we don't always comment on posts, we are reading them. And yes, someone does read those comments you submit with crash reports! We definitely understand how frustrating crashes can be, there's nothing worse than having to dashboard your app when you just want to play the game, us included! Thank you everyone for your feedback and patience while we resolve these problems, we appreciate it.

Thank you for the explanation. Any eta of when we may expect a patch to improve the situation?

Jake1576

ZOS_AlexTardif wrote: »

Hello everyone,

The patch this week, in large part, contained fixes for crashes, some stuttering, and the 3-6+ second freezes that you could experience almost anywhere you went (you would eventually recover from those). This is not the same thing as when your client freezes due to almost any crash.

Those fixes were addressed and pushed out quickly first, because they affected all platforms and almost all players. That doesn't mean we're done though. We're currently diving deep into console-specific crash reports so that we can knock those out. We're currently debugging/fixing crashes caused by:

-Too many character load requests at once (like in Cyrodiil near a zerg)
-Keep piece destruction, which would likely affect a number of you simultaneously
-Queued loads for mounts that leave your client view by the time they are processed (more likely to happen in Cyrodiil loading into a keep)
-Certain asset textures being applied at the wrong time (more likely to happen in our newer zones)
-Various animation-related multithreading issues
-GPU corruption in foliage

And more. Please rest assured, while we don't always comment on posts, we are reading them. And yes, someone does read those comments you submit with crash reports! We definitely understand how frustrating crashes can be, there's nothing worse than having to dashboard your app when you just want to play the game, us included! Thank you everyone for your feedback and patience while we resolve these problems, we appreciate it.

Now this is the kind of explanation i was hoping for now if we could just get a time frame as to when everything will be fixed and hopefully it doesn't take this long in the future to get looked into 3 weeks is way to long this should of been looked into right after summerset was released

valeriiya

ZOS_AlexTardif wrote: »

Hello everyone,

The patch this week, in large part, contained fixes for crashes, some stuttering, and the 3-6+ second freezes that you could experience almost anywhere you went (you would eventually recover from those). This is not the same thing as when your client freezes due to almost any crash.

Those fixes were addressed and pushed out quickly first, because they affected all platforms and almost all players. That doesn't mean we're done though. We're currently diving deep into console-specific crash reports so that we can knock those out. We're currently debugging/fixing crashes caused by:

-Too many character load requests at once (like in Cyrodiil near a zerg)
-Keep piece destruction, which would likely affect a number of you simultaneously
-Queued loads for mounts that leave your client view by the time they are processed (more likely to happen in Cyrodiil loading into a keep)
-Certain asset textures being applied at the wrong time (more likely to happen in our newer zones)
-Various animation-related multithreading issues
-GPU corruption in foliage

And more. Please rest assured, while we don't always comment on posts, we are reading them. And yes, someone does read those comments you submit with crash reports! We definitely understand how frustrating crashes can be, there's nothing worse than having to dashboard your app when you just want to play the game, us included! Thank you everyone for your feedback and patience while we resolve these problems, we appreciate it.

If only it hadn't taken 2 weeks, 20+ threads and mass sub cancelling to get your attention. Good luck recovering from this.

Karivaa

Sun7dance wrote: »

ZOS_JessicaFolsom wrote: »

Thanks all. We appreciate it. Just got a few more details from the team. It sounds like what would help them the most is longer videos along the timestamp(s) of where the issue appears in the video, the character name, and the platform/server.

Are you serious?

Wait, i have a perfect idea, because i'm a real professional programmer.

1.) Buy a PS4 and a xBox (both seem to be your first ones! )
2.) Install the game
3.) play the game and just wait

This! Play on Xbox in Vivec!

ZOS_JessicaFolsom wrote: »

DrSweetazz wrote: »

@ZOS_JessicaFolsom invisible players is a problem too, both friendly and enemy. I dont know if they're intentionally glitching or what, but we've seen it on both enemy factions and our own where people rotate their whole combo without being visible. You just take damage from an empty space shooting sparkles at you.

And no this wasn't a nb spamming cheese, had sorc running thru his combo on me that I couldn't see

Thank you! We have had our internal QA team running on the live console servers to capture the issues reported in this thread, and that's one of them. Seeing videos created by players helps us validate that we're seeing the same things, but we definitely have that one captured and are investigating.

So your QA team has been playing on Xbox NA?

The7thLettter

http://xboxdvr.com/gamer/the7thlettter/video/54044066

Xbox NA between 8-9pm
Nikel outpost
You can see in the very beginning of the clip I’m actually loading back into the game after disconnecting and I run inside to see an invisible fight taking place.

oXI_Viper_IXo

ZOS_AlexTardif wrote: »

Hello everyone,

The patch this week, in large part, contained fixes for crashes, some stuttering, and the 3-6+ second freezes that you could experience almost anywhere you went (you would eventually recover from those). This is not the same thing as when your client freezes due to almost any crash.

Those fixes were addressed and pushed out quickly first, because they affected all platforms and almost all players. That doesn't mean we're done though. We're currently diving deep into console-specific crash reports so that we can knock those out. We're currently debugging/fixing crashes caused by:

-Too many character load requests at once (like in Cyrodiil near a zerg)
-Keep piece destruction, which would likely affect a number of you simultaneously
-Queued loads for mounts that leave your client view by the time they are processed (more likely to happen in Cyrodiil loading into a keep)
-Certain asset textures being applied at the wrong time (more likely to happen in our newer zones)
-Various animation-related multithreading issues
-GPU corruption in foliage

And more. Please rest assured, while we don't always comment on posts, we are reading them. And yes, someone does read those comments you submit with crash reports! We definitely understand how frustrating crashes can be, there's nothing worse than having to dashboard your app when you just want to play the game, us included! Thank you everyone for your feedback and patience while we resolve these problems, we appreciate it.

Thank you, Alex. This is exactly three kind of specific information I was talking about in my thread about better communication. Posts like this go a long way in garnering support from the community.

While some people may not express their frustrations in the most elopquent or constructive manner, most of them come to vent on the forums because they love the game and are very passionate about it.

DrSweetazz

@ZOS_AlexTardif this explanation is 2 weeks late is the issue we all take. If you guys had the communication we got today 2 weeks, even 1 week ago, there would be nowhere near as many angry forum goers.

I'm thrilled to read what you guys found and it is greatly appreciated, but why can no one take the 2 minutes to acknowledge theres an issue, and tell us what data you guys need from us when the issue is brought to light? And I'm not talking about a boiler plate response of "we're looking into this". Engage us so you can get what you need and get it fixed quicker. You would have had the needed videos instantly 2 weeks ago to help expedite this

davidj8291

ZOS_AlexTardif wrote: »

Hello everyone,

The patch this week, in large part, contained fixes for crashes, some stuttering, and the 3-6+ second freezes that you could experience almost anywhere you went (you would eventually recover from those). This is not the same thing as when your client freezes due to almost any crash.

Those fixes were addressed and pushed out quickly first, because they affected all platforms and almost all players. That doesn't mean we're done though. We're currently diving deep into console-specific crash reports so that we can knock those out. We're currently debugging/fixing crashes caused by:

-Too many character load requests at once (like in Cyrodiil near a zerg)
-Keep piece destruction, which would likely affect a number of you simultaneously
-Queued loads for mounts that leave your client view by the time they are processed (more likely to happen in Cyrodiil loading into a keep)
-Certain asset textures being applied at the wrong time (more likely to happen in our newer zones)
-Various animation-related multithreading issues
-GPU corruption in foliage

And more. Please rest assured, while we don't always comment on posts, we are reading them. And yes, someone does read those comments you submit with crash reports! We definitely understand how frustrating crashes can be, there's nothing worse than having to dashboard your app when you just want to play the game, us included! Thank you everyone for your feedback and patience while we resolve these problems, we appreciate it.

Thanks for the response. I hope you guys are also understanding that the main problem is NOT crashing to dashboard, but -permanently freezing and being forced to manually force quit the game-.
You guys’ continued verbiage of “crashing” made me feel the need to clarify that point, just in case. Don’t want that to go missed by a misunderstanding.

Karivaa

davidj8291 wrote: »

ZOS_AlexTardif wrote: »

Hello everyone,

The patch this week, in large part, contained fixes for crashes, some stuttering, and the 3-6+ second freezes that you could experience almost anywhere you went (you would eventually recover from those). This is not the same thing as when your client freezes due to almost any crash.

Those fixes were addressed and pushed out quickly first, because they affected all platforms and almost all players. That doesn't mean we're done though. We're currently diving deep into console-specific crash reports so that we can knock those out. We're currently debugging/fixing crashes caused by:

-Too many character load requests at once (like in Cyrodiil near a zerg)
-Keep piece destruction, which would likely affect a number of you simultaneously
-Queued loads for mounts that leave your client view by the time they are processed (more likely to happen in Cyrodiil loading into a keep)
-Certain asset textures being applied at the wrong time (more likely to happen in our newer zones)
-Various animation-related multithreading issues
-GPU corruption in foliage

And more. Please rest assured, while we don't always comment on posts, we are reading them. And yes, someone does read those comments you submit with crash reports! We definitely understand how frustrating crashes can be, there's nothing worse than having to dashboard your app when you just want to play the game, us included! Thank you everyone for your feedback and patience while we resolve these problems, we appreciate it.

Thanks for the response. I hope you guys are also understanding that the main problem is NOT crashing to dashboard, but -permanently freezing and being forced to manually force quit the game-.
You guys’ continued verbiage of “crashing” made me feel the need to clarify that point, just in case. Don’t want that to go missed by a misunderstanding.

This is true! We are not dcing like we have before but perma freezing. We can still talk in guild chat while frozen. Then we have to close the game and restart it. Sometimes it takes twice to be able to start the game normally. If zos has QA people in cyrodiil, they will experience this.

Queen_Havoc

Karivaa wrote: »

davidj8291 wrote: »

ZOS_AlexTardif wrote: »

Hello everyone,

The patch this week, in large part, contained fixes for crashes, some stuttering, and the 3-6+ second freezes that you could experience almost anywhere you went (you would eventually recover from those). This is not the same thing as when your client freezes due to almost any crash.

Those fixes were addressed and pushed out quickly first, because they affected all platforms and almost all players. That doesn't mean we're done though. We're currently diving deep into console-specific crash reports so that we can knock those out. We're currently debugging/fixing crashes caused by:

-Too many character load requests at once (like in Cyrodiil near a zerg)
-Keep piece destruction, which would likely affect a number of you simultaneously
-Queued loads for mounts that leave your client view by the time they are processed (more likely to happen in Cyrodiil loading into a keep)
-Certain asset textures being applied at the wrong time (more likely to happen in our newer zones)
-Various animation-related multithreading issues
-GPU corruption in foliage

And more. Please rest assured, while we don't always comment on posts, we are reading them. And yes, someone does read those comments you submit with crash reports! We definitely understand how frustrating crashes can be, there's nothing worse than having to dashboard your app when you just want to play the game, us included! Thank you everyone for your feedback and patience while we resolve these problems, we appreciate it.

Thanks for the response. I hope you guys are also understanding that the main problem is NOT crashing to dashboard, but -permanently freezing and being forced to manually force quit the game-.
You guys’ continued verbiage of “crashing” made me feel the need to clarify that point, just in case. Don’t want that to go missed by a misunderstanding.

This is true! We are not dcing like we have before but perma freezing. We can still talk in guild chat while frozen. Then we have to close the game and restart it. Sometimes it takes twice to be able to start the game normally. If zos has QA people in cyrodiil, they will experience this.

^^^^^ Exactly this. The permanent freeze is the main issue we are all concerned about.

Sun7dance

ZOS_AlexTardif wrote: »

Hello everyone,

The patch this week, in large part, contained fixes for crashes, some stuttering, and the 3-6+ second freezes that you could experience almost anywhere you went (you would eventually recover from those). This is not the same thing as when your client freezes due to almost any crash.

Those fixes were addressed and pushed out quickly first, because they affected all platforms and almost all players. That doesn't mean we're done though. We're currently diving deep into console-specific crash reports so that we can knock those out. We're currently debugging/fixing crashes caused by:

-Too many character load requests at once (like in Cyrodiil near a zerg)
-Keep piece destruction, which would likely affect a number of you simultaneously
-Queued loads for mounts that leave your client view by the time they are processed (more likely to happen in Cyrodiil loading into a keep)
-Certain asset textures being applied at the wrong time (more likely to happen in our newer zones)
-Various animation-related multithreading issues
-GPU corruption in foliage

And more. Please rest assured, while we don't always comment on posts, we are reading them. And yes, someone does read those comments you submit with crash reports! We definitely understand how frustrating crashes can be, there's nothing worse than having to dashboard your app when you just want to play the game, us included! Thank you everyone for your feedback and patience while we resolve these problems, we appreciate it.

You promised a better performance with summerset. - - - > We got freezes!

You promised a patch to fix this. - - - > We got freezes with game crash, more lag, more asynchrony and invisible players!

Now you promise another patch. Please forgive me my panic mode, but what will be the next feature we have to deal with?

Maybe you bring Dinosaurs back ‎unintentionally? That would be funny at least!

Please stop patching! You just can not!

Apache_Kid

davidj8291 wrote: »

ZOS_AlexTardif wrote: »

Hello everyone,

The patch this week, in large part, contained fixes for crashes, some stuttering, and the 3-6+ second freezes that you could experience almost anywhere you went (you would eventually recover from those). This is not the same thing as when your client freezes due to almost any crash.

Those fixes were addressed and pushed out quickly first, because they affected all platforms and almost all players. That doesn't mean we're done though. We're currently diving deep into console-specific crash reports so that we can knock those out. We're currently debugging/fixing crashes caused by:

-Too many character load requests at once (like in Cyrodiil near a zerg)
-Keep piece destruction, which would likely affect a number of you simultaneously
-Queued loads for mounts that leave your client view by the time they are processed (more likely to happen in Cyrodiil loading into a keep)
-Certain asset textures being applied at the wrong time (more likely to happen in our newer zones)
-Various animation-related multithreading issues
-GPU corruption in foliage

And more. Please rest assured, while we don't always comment on posts, we are reading them. And yes, someone does read those comments you submit with crash reports! We definitely understand how frustrating crashes can be, there's nothing worse than having to dashboard your app when you just want to play the game, us included! Thank you everyone for your feedback and patience while we resolve these problems, we appreciate it.

Thanks for the response. I hope you guys are also understanding that the main problem is NOT crashing to dashboard, but -permanently freezing and being forced to manually force quit the game-.
You guys’ continued verbiage of “crashing” made me feel the need to clarify that point, just in case. Don’t want that to go missed by a misunderstanding.

Main problem for me is crashing to the dashboard. Only have gotten the perma freeze that i had to manually quit out of once. There isnt one "main problem" they have a ton of things that need to be fixed. Crashes and freezes both...

AMeanOne

It seems they have no idea what's wrong or how to fix it. That's the only reason I can think why there hasn't been much communication.

NinchiTV

so zerg v zerg fight (which they intended cyrodiil to be) most likely causes these issues. so to enjoy big fight you have to play on the dead servers, got it.

Crom_CCCXVI

Someone said you wanted to see videos, it's hard to make them because once you freeze it only records back to your freeze point..... 5x tonight.
But anyway in case you needed proof, it's only 3 seconds long, but you can see all 3 seconds I'm frozen, and you can hear someone talking in the back- and it's not 3-6 seconds, it's forever.. I have to reload the app

https://www.youtube.com/watch?v=kuoPjBWke0M

Miswar

Based upon reading these last pages... it seems we are not any closer on pinpointing what is actually causing all of this and no eta for any fixes forthcoming.

Absolutely fantastic AGAIN!!!!! (irony)

You have few diffrent problems in the consoles 1. Game freezes -> Force to restart console 2. FPS drops awfully low 3. Crashes to desktop and 4) The LAG that has been ignored for couple years now....

...just hire some Q&A people that actually can PLAY the game... these problems aren't hard reproduce.

Start console -> Start Game -> Enter Cyrodiil -> Play...

method__01

fyi freeze stop, BSOD started

Jammer480

Frozen screen...again and again and again

davidj8291

Biggest thing is keeping this thread active with traffic so they can see the posts and understand what’s going on from our perspective.

Aternolos

davidj8291 wrote: »

Biggest thing is keeping this thread active with traffic so they can see the posts and understand what’s going on from our perspective.

Game is unplayable and I canceled my Sub on the PS4

Karivaa

I froze twice already on Xbox NA in Vivec. RIP AP for this month.

keepero

This should be glaringly obvious now that consoles develop issues that may not arise on PC especially in cyrodiil after major updates.

Karivaa

Isn’t there any way for Zos to test updates on console prior to release to us? I don’t understand it. I am a perfectionist and if I worked there, people would have been fired.

UppGRAYxDD

Ill capture some of the goodness tonight...hopefully I can capture the "invisible enemies" at another keep assault. If that hasn't been mentioned, ppl are not showing up on the screen but are definitely there attacking you or others. It usually happens during keep or resource assaults.

Xbox NA Elite console

illusiouk

This has been going on too long now. I just want a ETA on when this will be fixed.

davidj8291

I know someone who has a good “invisible enemy” clip.

The7thLettter

UppGRAYxDD wrote: »

Ill capture some of the goodness tonight...hopefully I can capture the "invisible enemies" at another keep assault. If that hasn't been mentioned, ppl are not showing up on the screen but are definitely there attacking you or others. It usually happens during keep or resource assaults.

Xbox NA Elite console

http://xboxdvr.com/gamer/the7thlettter/video/54044066

I posted this back on page 11-12 I think

Jake1576

Video i captured on ps4 na vivec everyone just froze and standing still looks like a great time to bomb frozen players lol game needs fix is their a time frame when it will be fixed this is ridiculous https://www.youtube.com/watch?v=I-mc3AxXbis