The Elder Scrolls Online

Maintenance for the week of December 16:
• PC/Mac: No maintenance – December 16
• NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
The issues on the North American megaservers have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!

Estimated Remaining Maintenanance Time

Leave a Reply
  • Andarne
    Andarne
    ✭✭✭
    @ZOS_GinaBruno why do you lie to us, hmm? Why do you get our hopes up?

    9 hours the servers have been down, and they're still not fixed. Your employers need to get some decent server admins it seems. Toss the current ones to Sheogorath.
    Andarne [PC-EU]
    Falvis Beran - Ebonheart Pact Loyalist - Redoran Battlemage
    ALMSIVI, grant Mercy. ALMSIVI, grant Mystery. ALMSIVI, grant Mastery. Blessed are we that serve ALMSIVI.


    Twitter | Darny3D | Beta Tester 2014 & 2017
  • Ydrisselle
    Ydrisselle
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    OverDream wrote: »
    ZOS, maybe it's the situation when we, players, can claim for an event increase proportionate to the time the servers were on maintenance? Because as far as I'm concerned, these 8+ hours I couldnt log in to the game was exactly the time I can afford to spend for game today.

    They made the event 1 week longer.
  • Helliconia
    Helliconia
    Soul Shriven
    They are working hard to fix the problems!!


    giphy.gif
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    For anyone running into the connection timed out error, could you please post your UserID and if you're on NA or EU? Thanks.

    Edit: Also, please let us know if you're on Steam or not.
    Edited by ZOS_GinaBruno on April 12, 2018 3:20PM
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • Numerikuu
    Numerikuu
    ✭✭✭✭✭
    ✭
    Update: It appears to be an issue when launching the game via Steam. Using the eso64.exe bypasses the issue.
  • Larry78
    Larry78
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    only difference is number of error message.. are u kidding me guys, it takes to long and it takes days...soon will be week of this issue...

    [img][/img]0ceMiNK.jpg

  • Ydrisselle
    Ydrisselle
    ✭✭✭✭✭
    ZOS_GinaBruno wrote: »
    For anyone running into the connection timed out error, could you please post your UserID and if you're on NA or EU? Thanks.

    @Ydrisselle, EU, Steam account.
  • TheCyberDruid
    TheCyberDruid
    ✭✭✭✭✭
    @TCD4321 on PC EU. Using Steam here too.
    Edited by TheCyberDruid on April 12, 2018 3:20PM
  • Helliconia
    Helliconia
    Soul Shriven
    Callend0r EU
  • Maverick_Brian
    Maverick_Brian
    ✭✭
    @maverick_pronion , playing on PC-EU. I generally play the game from STEAM, just like I've tried now.
    "You are the universe experiencing itself." - Alan Watts.
  • DieAlteHexe
    DieAlteHexe
    ✭✭✭✭✭
    ✭✭
    Vahrokh wrote: »
    DieAlteHexe wrote: »
    Wayshuba wrote: »
    Got to admit, for simple database maintenance with no patch, this is unusually long. Based on original posting, servers were supposed to be back up sometime around 6 AM EDT. It is now after 9 AM EDT.

    The amount of maintenance downtime recently is starting to get really annoying.

    My hope is that as they were proceeding with the maint they either found something that was problematic in addition to whatever they originally were dealing with and are trying to get it sorted OR they are testing the bejabbers out of it to try to avoid further problems and major riots over the weekend.

    Or, after the week so far, they all fell asleep.

    A more possible situation is: they have introduced Summerset code server side and it caused what we "software techs" call a "regression bug".

    This usually can lead to any sort of tiny to huge issue with the game. We "see" our client hanging / disconnecting but in reality it's the server having issues.

    When this happens you must:

    - Find the bug. Somtimes this is easy and smooth. Sometimes it's close to impossible.
    - Estimate if you can fix it in an acceptable (Terms Of Service) time or not.
    - If you can, then you just fix it (aka "hotfix").
    - If you cannot, then you have to roll-back the code and - sometimes - the database changes you did. This is never easy. Some versioning tools (GIT) make it somewhat "human", when you cannot use it it's hell. You might have to restore from backup and then re-apply database new rows (aka, what items we players have obtained since then etc) by hand or with tools.

    If this is the scenario, then the ESO developers started gradually implementing / injecting Summerset code into the servers. Somehow a severe and hidden regression bug surfaced. They tried "simple maintenance" at first, to see if this was just a database issue or something "more". Found out it's "more".
    They tried to hotfix it the past day(s) and did not succeed.
    As last resort (it's always painful, risky and time consuming) they decided the regression could not be found / fixed in a timely manner and have undone the Summerset server side changes.

    If the "rewind" works well, we'll be able to play at "Dragon Bones quality" again, until they fix the bug and then will try re-introduce the (hopefully fixed) Summerset code again in a next maintenance.

    Aye, that makes a lot of sense. Insightful for you!
    Dirty, filthy casual aka Nancy, the Wallet Warrior Carebear Potato Whale Snowflake
  • Kristo33
    Kristo33
    ✭✭
    EU, Kristo33
  • Andarne
    Andarne
    ✭✭✭
    ZOS_GinaBruno wrote: »
    For anyone running into the connection timed out error, could you please post your UserID and if you're on NA or EU? Thanks.

    Edit: Also, please let us know if you're on Steam or not.

    @AndarneESO ( and my friend @Dave_Sausage) - PC EU on Steam.
    Andarne [PC-EU]
    Falvis Beran - Ebonheart Pact Loyalist - Redoran Battlemage
    ALMSIVI, grant Mercy. ALMSIVI, grant Mystery. ALMSIVI, grant Mastery. Blessed are we that serve ALMSIVI.


    Twitter | Darny3D | Beta Tester 2014 & 2017
  • Shardan4968
    Shardan4968
    ✭✭✭✭✭
    ✭
    Shardan4968
    EU
    Steam
    PC/EU
  • DieAlteHexe
    DieAlteHexe
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    ✭✭
    Spouse got timeout errors...persevered, got in.

    There's thousands trying to get in and I think I see smoke coming from the login servers.
    Dirty, filthy casual aka Nancy, the Wallet Warrior Carebear Potato Whale Snowflake
  • Ankael07
    Ankael07
    ✭✭✭✭✭
    ✭✭
    Ankael / PC / EU / Steam
    If you want me to reply to your comment type @Ankael07 in it.
  • gogago
    gogago
    ✭✭
    PC EU - STEAM @gogago

    tried also to log on PC NA but tgot the same Connection timed out message
  • Kaerithia
    Kaerithia
    ✭✭
    @Kaerithia

    EU

    Steam
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Ok, thanks everyone. We're looking into it now - it appears to be affecting those on Steam only.
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • Xek
    Xek
    Soul Shriven
    Branec/PC/EU/Steam - Can login to NA, get connection timeout for EU
  • LordDov
    LordDov
    ✭✭
    @LordDov
    PC EU
    Steam
    PC EU - CP 900+ All trials HM
    LordDov DKtank Flawless Conqueror , Voice of Reason , Dro'mathra Destroyer , Divayth Fyr's Coadjutor and Bringer of Light
    DovLord Magblade Flawless Conqueror , Voice of Reason , Dro'mathra Destroyer and Divayth Fyr's Coadjutor
    Woman of Darker Desires StamDK Flawless Conqueror , Dro'mathra Destroyer and Divayth Fyr's Coadjutor
  • TheCyberDruid
    TheCyberDruid
    ✭✭✭✭✭
    I see a pattern forming...
  • Anomanderake
    Anomanderake
    ✭
    User ID: Anomanderake
    PC EU
    login via steam
    Numerikuu wrote: »
    Update: It appears to be an issue when launching the game via Steam. Using the eso64.exe bypasses the issue.
    Numerikuu wrote: »
    Update: It appears to be an issue when launching the game via Steam. Using the eso64.exe bypasses the issue.

    How can i get into this way if i have connected my accounts?
  • OverDream
    OverDream
    ✭✭✭
    @OverDream

    EU

    Steam
  • slitrage
    slitrage
    ✭
    ZOS_GinaBruno wrote: »
    For anyone running into the connection timed out error, could you please post your UserID and if you're on NA or EU? Thanks.

    Edit: Also, please let us know if you're on Steam or not.

    PC EU Steam

    @slitrage
  • logarifmik
    logarifmik
    ✭✭✭✭✭
    ✭
    @logarifmik / EU / PC / Steam
    EU PC: @logarifmik | Languages: Русский, English
    Dimitri Frernis | Breton Sorcerer | Damage Dealer | Daggerfall Covenant
    Scales-of-Ice | Argonian Warden | Tank / Healer | Daggerfall Covenant
  • Xek
    Xek
    Soul Shriven
    ZOS_GinaBruno wrote: »
    Ok, thanks everyone. We're looking into it now - it appears to be affecting those on Steam only.

    Also tested my login to XBOX EU and can confirm that works
  • myskyrim26
    myskyrim26
    ✭✭✭✭✭
    ✭
    @MaximilianLares EU PC Steam
  • Wolfkeks
    Wolfkeks
    ✭✭✭✭✭
    ✭
    I'm just gonna go to bed....
    "Sheggorath, you are the Skooma Cat, for what is crazier than a cat on skooma?" - Fadomai
    EU PC 2000+ CP professional mudballer and pie thrower
    Former Emperor, Grand Overlord, vAA hm, vHelRa hm, vSO hm, vMoL hm, vHoF hm, vAS+2, vCR+3, vSS hm, vKA, vRG, Flawless Conquerer, Spirit Slayer
  • Makato
    Makato
    ✭✭✭
    I got in trough the steam folder not hard to do but your ingame settings will be off a little for anyone who wants to try aswell here is some help :)

    Location:
    C:\Program Files (x86)\Steam\steamapps\common\Zenimax Online\Launcher

    program name:
    Bethesda.net_launcher

    Hope it helps :)
    PC/EU
    All factions all classes
    Autocorrect does not care bout what i write so i don't care bout my spelling
    LIZZURD IS LOVE LIZZURD IS LIFE !
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