Trying to get Summerset Physical CE & Senche Mount without having to buy the game twice..?

asterixchaos

If I'm reading the promotional material correctly, I can only get the Nightmare Senche through the prepurchase of a digital copy of the game. So, in order to get both the Nightmare Senche mount and the statue of Mephala, I will have to spend $40 for a digital CE preorder upgrade, then purchase the physical collector's edition of the game for $90, which already comes with everything I got in the digital CE pre-order except the journal of Razumdar and the Mephala statue.

Am I understanding this correctly?

BlueRaven

I don't know. I am trying to find out the answer to this myself.

asterixchaos

@ZOS_GinaBruno @ZOS_BillE

Any clarification?

ZOS_Edward

Hey @asterixchaos,

If you pre-order the physical Collector's Edition, you will receive the Nightmare Senche mount once Summerset launches. The difference with the digital CE is that that version receives the mount immediately since it's digitally tied to your account.

Hope this clarifies things!

Apherius

ZOS_Edward wrote: »

Hey @asterixchaos,

If you pre-order the physical Collector's Edition, you will receive the Nightmare Senche mount once Summerset launches. The difference with the digital CE is that that version receives the mount immediately since it's digitally tied to your account.

Hope this clarifies things!

It's just sad to see that those who paid well more for the physical collector's Edition ( 99€ in my case ) won't get the mount now

I mean, can't we just provide proof that we have Pre-order the Physical Edition, and so get the mount ?

Llogwey

well this answer is odd as you can see on the official FAQ (https://help.elderscrollsonline.com/app/answers/detail/a_id/41401/kw/physical summerset senche) , the last line says :

Note: Your pre-order bonuses, including the Nightmare Senche, will be included in a key you will receive from your retailer.

I really wonder if this will be true...Amazon (or Fnac, in France) sending us special codes in email... why not but I am skeptical)
Can you confirm @ZOS_JessicaFolsom @ZOS_Edward that the codes will be sent by retailers? and if so, why only at release date? it could be done beforehand, no?

asterixchaos

ZOS_Edward wrote: »

Hey @asterixchaos,

If you pre-order the physical Collector's Edition, you will receive the Nightmare Senche mount once Summerset launches. The difference with the digital CE is that that version receives the mount immediately since it's digitally tied to your account.

Hope this clarifies things!

Thank you! That does clear things up.

I'd like to add my name to the feedback of those above who feel it's in poor taste that those paying most have to wait months for content. When Morrowind came out, I pre-purchased, but didn't get anything until 2 days after the fact, because Amazon crapped the bed. I'm really not looking forward to the same thing happening again. Now I'm trying to decide how badly I actually want the journal and statue..

nightstrike

ZOS_Edward wrote: »

Hey @asterixchaos,

If you pre-order the physical Collector's Edition, you will receive the Nightmare Senche mount once Summerset launches. The difference with the digital CE is that that version receives the mount immediately since it's digitally tied to your account.

Hope this clarifies things!

The website said that you get the Senche mount immediately. Will you accept a proof of purchase for that? It seems to me that the most expensive buying option should not have limitations like this.

asterixchaos

nightstrike wrote: »

ZOS_Edward wrote: »

Hey @asterixchaos,

If you pre-order the physical Collector's Edition, you will receive the Nightmare Senche mount once Summerset launches. The difference with the digital CE is that that version receives the mount immediately since it's digitally tied to your account.

Hope this clarifies things!

The website said that you get the Senche mount immediately. Will you accept a proof of purchase for that? It seems to me that the most expensive buying option should not have limitations like this.

I'm just quoting this guy's post so I can agree with it one more time.

85flyingbrick_ESO

so why does this @ZOS_Edward now contradict what was published? and there was precedent set when proof of purchase was able to be provided for Morrowind bonuses.

virtus753

Llogwey wrote: »

well this answer is odd as you can see on the official FAQ (https://help.elderscrollsonline.com/app/answers/detail/a_id/41401/kw/physical summerset senche) , the last line says :

Note: Your pre-order bonuses, including the Nightmare Senche, will be included in a key you will receive from your retailer.

I really wonder if this will be true...Amazon (or Fnac, in France) sending us special codes in email... why not but I am skeptical)
Can you confirm @ZOS_JessicaFolsom @ZOS_Edward that the codes will be sent by retailers? and if so, why only at release date? it could be done beforehand, no?

That unfortunately doesn't specify *when* you'll receive the key; it will technically be true, after all, when you open the box and find a piece of paper with your codes to the digital entitlements. All that does is explain how you'll get the digital in-game items, not when.

But the screenshot posted above does specify "immediate" access for pre-purchasing the physical edition. Since the physical edition was sold with the promise that the senche would be provided immediately, it's concerning to hear that this particular advertisement won't be honored.

Llogwey

I agree on the when, but I can't imagine the code being IN the box as there is no way for "a box" to know if it has been pre-ordered or bought after release so it has to be 'exterior' to the box content. (the collector digital content will be there for sure, not the queen's bounty+senche code which are conditional on pre-order status)

the screenshot above indeed indicated immediate, and also , below, "received from retailer". If it's up to the retailer to send it on his own then it clearly means it is "outside" box content. I suppose an email or whatever.

Now, well, I have nothing against receiving the senche mount mid-may if there's no other way around, and at worst at game release (I'm resigned...) but I definitly would like confirmation on access to this content as I am 100% certain it won't be in the box content (it couldn't be)

The best thing to do would be to proceed exactly as it was done for Morrowind : have a form online (tied to your account) in the support section, when you send scans of proof of purchase. Then ZOS sends you the code and you enter them manually. It worked well, last year. I suppose it woulnd't be hard to do that again.

what do you think @ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_Edward ?

Ashtaris

Although I bought the Digital CE, you guys (ZOS) advertised immediate access to the Senche mount. If you advertise it that way, then it should be so. Otherwise, it’s just false advertising. This is one of the reasons I didn’t buy the Physical Edition this time. Last year it was a hassle getting early access (sending copies of reciepts) and other hoops we had to jump through.

nightstrike

Llogwey wrote: »

I agree on the when, but I can't imagine the code being IN the box as there is no way for "a box" to know if it has been pre-ordered or bought after release so it has to be 'exterior' to the box content. (the collector digital content will be there for sure, not the queen's bounty+senche code which are conditional on pre-order status)

For the imperial physical collector's edition, there was a time limited code that was included in the box. After a certain date, the code no longer worked. So you'd get the code whether you preordered or not, but it would not work of you activated it after the release date.

virtus753

Llogwey wrote: »

I agree on the when, but I can't imagine the code being IN the box as there is no way for "a box" to know if it has been pre-ordered or bought after release so it has to be 'exterior' to the box content. (the collector digital content will be there for sure, not the queen's bounty+senche code which are conditional on pre-order status)

Not only can it work this way, but this is actually the default way of delivering pre-order bonuses to those who buy physical editions of both console and PC games.

The box of course doesn't know if it's been pre-ordered; neither, in fact, does the publisher. What happens is that the publisher needs to anticipate how many pre-orders will be placed and attempt to include pre-order bonus inserts only in those copies. As you can imagine, no publisher gets the number exactly right. Sometimes they're so close that in practical terms you really do have to pre-order it or head to a physical store the day it launches to get one of the first copies. If they're going to err in their estimates, publishers want to avoid making too few of these pre-order copies at all costs -- otherwise they'll end up with people who pre-ordered but did not get a code for the pre-order bonus, and then legally the publisher would have to find a way to give these pre-orderers the content they promised for pre-ordering. To avoid that, publishers err on the side of making too many pre-order copies. As a result, you can sometimes still find pre-order bonus inserts inside unopened copies well down the line. This is especially true if you buy it within a few days of launch, but I once ordered a new copy of a two-month old PS4 game off of Amazon, and I found a working code for the pre-order bonus inside.

You can actually see this now with Day One Editions, which often contain a day one bonus insert and which can still be found at various retailers -- depending on the retailer and the game -- long after day one itself. (For example, you could go order the Day One edition of Ni No Kuni 2 off of Amazon US right now, even though it is now several days past launch.) Retailers won't destroy these copies when they can sell them instead, even if that means people who buy well after the fact will end up getting day one bonuses. Similarly, there's no practical way to ensure with physical copies that these pre-order bonus inserts go to pre-orderers and only pre-orderers. The publishers and retailers simply don't care enough to go through the trouble, as long as pre-orderers get the bonuses advertised to them.

More pertinently, this is (as far as I understand it) exactly the way it worked with Morrowind physical editions last year. There was a code for the pre-order bonus pack inside the box itself. But since that box wasn't going to arrive until launch day at the earliest -- and several days after that for some people -- the customers who pre-ordered the physical edition were in the unenvious position of being made to wait for the pre-order bonus that digital pre-orderers were getting immediately; additionally, physical edition pre-orderers were not assured access to the Morrowind at the same time as those PC users who pre-ordered digitally, because their access initially depended upon having the box in hand. So ZOS worked out a system whereby physical edition pre-orderers sent in receipts, and ZOS enabled both the immediate pre-order bonus and early access to ensure that pre-orderers of the physical edition enjoyed the same access as those who pre-ordered digitally. These entitlements were set to expire if the pre-orderer didn't enter the codes contained in the box within a short period of time after launch, in order to prevent people from pre-ordering, submitting the receipt to ZOS, and then cancelling the pre-order while retaining access.

Llogwey

Actually it is slightly different last year. The code you had to enter (quickly after receiving the box) was not a special code for preorder bonus but simply the activation code of the Chapter itself. (There was a SINGLE code in the whole morrowind CE). Of course the activation codes provided in those physical collector is recognized as a physical CE to ZOS and were the only one eligible for this confirmation. (entering a digital collector edition code or a physical standard would not have worked)

but everything else is true and this is the best system they could come up with.

virtus753

Llogwey wrote: »

Actually it is slightly different last year. The code you had to enter (quickly after receiving the box) was not a special code for preorder bonus but simply the activation code of the Chapter itself. (There was a SINGLE code in the whole morrowind CE). Of course the activation codes provided in those physical collector is recognized as a physical CE to ZOS and were the only one eligible for this confirmation. (entering a digital collector edition code or a physical standard would not have worked)

but everything else is true and this is the best system they could come up with.

Thank you for clarifying. I purchased the digital CE myself.

85flyingbrick_ESO

given that zos has no intention of fixing this little fiasco i guess they won't care when i cancel my order. I've supported the various forms of BS since beta. I won't quit, but at some point the money lost needs to start to mean something. But without any actual customer service staff i doubt they'll notice.

blacksabsub17_ESO

Since most retailers don't charge you until item ships, one can pre-order, get the Senche then cancel their order. I assume this is why there is no instant Senche.

85flyingbrick_ESO

That may be the case, but i'm not the one that misspoke when advertising my product to a world-wide sales audience.

asterixchaos

Since crates came out, the quality of the loot in them has been in decline. They already backed off of the limited-time exclusives by putting them in the crates. They backed off of "everything in a crate can be purchased for gems, so you're never 100% a slave to the RNG." They backed off of crafting being the best gear. I'm honestly not even surprised at false advertising claims at this point. I'm disappointed. I'm hesitant to give them any more money. I can say honestly that I enjoyed by business with Blizzard a lot better in World of Warcraft, even if I didn't enjoy the game as much.

There's a dangerous line that businesses cross that marks the beginning of their decline, when they stop seeing customers as people, and begin seeing us as merely revenue streams; it's only a matter of time in all of those cases before the entire customer base realizes that our satisfaction doesn't matter to them as long as we keep paying... And that's the point when people stop paying. If things keep on this trajectory, it's not a matter of "if," but "when."

blacksabsub17_ESO

There is always a when. It will not last forever. I never understand people who are upset about gamble crates. If you don't like them don't buy them. I have zero interest in them but, from the looks of all the glowing mounts running around there a plenty that do. Which is great because it means the game is making money and will continue on.

craigr02

asterixchaos wrote: »

Since crates came out, the quality of the loot in them has been in decline. They already backed off of the limited-time exclusives by putting them in the crates. They backed off of "everything in a crate can be purchased for gems, so you're never 100% a slave to the RNG." They backed off of crafting being the best gear. I'm honestly not even surprised at false advertising claims at this point. I'm disappointed. I'm hesitant to give them any more money. I can say honestly that I enjoyed by business with Blizzard a lot better in World of Warcraft, even if I didn't enjoy the game as much.

There's a dangerous line that businesses cross that marks the beginning of their decline, when they stop seeing customers as people, and begin seeing us as merely revenue streams; it's only a matter of time in all of those cases before the entire customer base realizes that our satisfaction doesn't matter to them as long as we keep paying... And that's the point when people stop paying. If things keep on this trajectory, it's not a matter of "if," but "when."

Have fun with WOW, you will not be missed, in fact it will be the opposite, nothing like getting rid of some negativity!

asterixchaos

craigr02 wrote: »

Have fun with WOW, you will not be missed, in fact it will be the opposite, nothing like getting rid of some negativity!

Did you actually read my post, or did I just trip the filter on your trollbot?

asterixchaos

blacksabsub17_ESO wrote: »

Since most retailers don't charge you until item ships, one can pre-order, get the Senche then cancel their order. I assume this is why there is no instant Senche.

Then they should not advertise that there is.

virtus753

asterixchaos wrote: »

blacksabsub17_ESO wrote: »

Since most retailers don't charge you until item ships, one can pre-order, get the Senche then cancel their order. I assume this is why there is no instant Senche.

Then they should not advertise that there is.

Agreed, asterixchaos.

As for the distinction between pre-order and pre-purchase, blacksabsub, ZOS' actions with Morrowind set the precedent for allowing early access to digital content for those who pre-ordered (not pre-purchased) the physical collector's edition. They ensured that people couldn't cancel and retain their access by making the entitlements temporary - you had to enter a code as soon as you got the physical edition, otherwise you would lose the entitlements.

ZOS had a year to decide whether to offer that parallel access again with Summerset, and if so whether to use the same system for submitting receipts or develop a new one. Their advertisement promising "immediate" access to the senche suggested that they had decided in favor of it, but it seems that was either an error or a decision they've now reversed. Either way, they sold the physical edition with that promise and are now saying they won't honor it. I understand why people have raised crown crates as a related issue, but this seems to be far more cut-and-dried. I'm not surprised to see people cancelling.

ETA:

By way of an update, Edward posted in a separate thread on the same issue. He first confirmed Gina's information that the senche will only be granted at launch with the physical collector's edition, but then responded directly to the screenshot of the Editions Page (which still promises immediate access) to say that they're "looking into this."

https://forums.elderscrollsonline.com/en/discussion/comment/4971305#Comment_4971305

ok_rsb16_ESO

AntonShan

Well, that's why I bought Digital Upgrade after pre-ordering Physical Edition from Amazon. Just wanted that Senche and to be able to play on actual Early Access and not wait til my Physical Edition comes.

AntonShan

EDIT: removed due to double post for some reason

Azurya

Apherius wrote: »

ZOS_Edward wrote: »

Hey @asterixchaos,

If you pre-order the physical Collector's Edition, you will receive the Nightmare Senche mount once Summerset launches. The difference with the digital CE is that that version receives the mount immediately since it's digitally tied to your account.

Hope this clarifies things!

It's just sad to see that those who paid well more for the physical collector's Edition ( 99€ in my case ) won't get the mount now

I mean, can't we just provide proof that we have Pre-order the Physical Edition, and so get the mount ?

oh yes, that is sad.

frozywozy

It's crazy the amount of thread with Zenimax employees claiming the that pre-order bonuses will be available at launch when it's clearly written on multiple of their official advertising web pages that you get it Immediatly upon purchase.