Update on Grouping Issues, Mysterious Reward Boxes & Maintenance Announcement

Phyllya

Do the rewards from this Event boxes really exist or i am the only one who only got writ surveis lockpicks and repair kits ? ( opened 8 every day )

Smokinroses

What adds on to the frustration is, that I don't mind this food running out...but for experience scrolls running out while trying to que up is frustrating.. it's wasting time...I hope we get compensation for that too... -_- I know you guys are hearing a bunch of complaints but still. Spent money on these, and half hr wasted from trying to get a dungeon just bit perturbed.

Huyen

@ZOS_GinaBruno We are at the last day of the event. Any update yet on the lost box at the start, or can we assume its a lost cause?

altemriel

ZOS_GinaBruno wrote: »

In order to address the grouping issues encountered since the dungeon event began, we're planning to bring all megaservers down for maintenance tomorrow morning beginning at 6am EST. The plan is to fix various issues relating to grouping caused by such a large number of players using the system including being unable to leave or disband a group, pass lead to another player, queue for a dungeon through the Grouping Tool, or the UI stating someone has declined a group even if everyone has accepted.

Due to the type of fix this entails, we're also planning to publish the Xbox One incremental patch during the maintenance time. Included in this patch is the fix for the long loading screen issue.

For those that have been attempting to run through a random daily dungeon today, or already completed the random daily dungeon prior to 10am EST this morning, we’ll make sure you receive your extra sweepstakes entry (if you meet eligibility) and are looking into how to send your Mysterious Reward Box.

We apologize for the frustration this may have caused, and appreciate your patience.

please Gina!!

https://forums.elderscrollsonline.com/en/discussion/383779/dear-zos-could-you-please-prolong-this-dungeon-event-at-least-until-sunday-bugs-bugs/p1


@ZOS_GinaBruno

Reverb

I'd rather just get an extra box for every time I got the "Someone declined invite. You have been placed at the front of the queue" message during the event.

ravendies

Group finder still showed that I was eligible to get a Mysterious reward box at 1pm est this afternoon. I was not sure that would get one but ran the dungeon anyways. I did not get a box after completing the dungeon but this may cause confusion for people who might not know when the event was supposed to end.

Agalloch

Rip This Event! Hopefully now they know how to repalr the group finder Tool.

Bhaal5

When is the "regular maintenance" going to be going back to "regular" times?
Quote
"North American and European Megaserver for PlayStation 4
Wednesdays at 6:00 AM EDT (10:00 AM GMT)"

Is your advertised time, can you guys do the oceanic communtiy a favor? Keep to the advertise time. Just pick a day/time and keep to it please thank you from the greater oceanic communtiy.

Zbigb4life

Smokinroses wrote: »

What adds on to the frustration is, that I don't mind this food running out...but for experience scrolls running out while trying to que up is frustrating.. it's wasting time...I hope we get compensation for that too... -_- I know you guys are hearing a bunch of complaints but still. Spent money on these, and half hr wasted from trying to get a dungeon just bit perturbed.

I agree but unforntunately ZOS and giving compensation don't mix well

tom5330

Bhaal5 wrote: »

When is the "regular maintenance" going to be going back to "regular" times?
Quote
"North American and European Megaserver for PlayStation 4
Wednesdays at 6:00 AM EDT (10:00 AM GMT)"

Is your advertised time, can you guys do the oceanic communtiy a favor? Keep to the advertise time. Just pick a day/time and keep to it please thank you from the greater oceanic communtiy.

i just got home from work hoping to play... but i guess not.. damnit ><

Bobby_V_Rockit

Hope the maintenance fixes the dungeon lag, not been able to pledge for 3 days

Huyen

And still nothing on the myserious reward missing from the first day. I dont care if you guys are deciding we dont get it, but at least let us know something! @ZOS_GinaBruno

Rinlan_Darius

Not a bad exercise, but in the boxes only garbage. Treasure maps, repair kits, who needs it all? Of 36 boxes of more or less valuable received one mount - and that's good, because everything else is just thrown out.

Waffennacht

So...

Bout them promises...?

ZOS_GinaBruno

Huyen wrote: »

And still nothing on the myserious reward missing from the first day. I dont care if you guys are deciding we dont get it, but at least let us know something! @ZOS_GinaBruno

We don't have any news or updates on the status of the reward boxes, but we'll let everyone know as soon as we do.

Huyen

ZOS_GinaBruno wrote: »

Huyen wrote: »

And still nothing on the myserious reward missing from the first day. I dont care if you guys are deciding we dont get it, but at least let us know something! @ZOS_GinaBruno

We don't have any news or updates on the status of the reward boxes, but we'll let everyone know as soon as we do.

No ETA again. I think its safe to assume that the missed box wont appear anytime soon.

xSkullfox

Huyen wrote: »

ZOS_GinaBruno wrote: »

Huyen wrote: »

And still nothing on the myserious reward missing from the first day. I dont care if you guys are deciding we dont get it, but at least let us know something! @ZOS_GinaBruno

We don't have any news or updates on the status of the reward boxes, but we'll let everyone know as soon as we do.

No ETA again. I think its safe to assume that the missed box wont appear anytime soon.

Maybe they waiting until we forgot about the event and blame them for the next so they dont need to do anything.

Huyen

xSkullfox wrote: »

Huyen wrote: »

ZOS_GinaBruno wrote: »

Huyen wrote: »

And still nothing on the myserious reward missing from the first day. I dont care if you guys are deciding we dont get it, but at least let us know something! @ZOS_GinaBruno

We don't have any news or updates on the status of the reward boxes, but we'll let everyone know as soon as we do.

No ETA again. I think its safe to assume that the missed box wont appear anytime soon.

Maybe they waiting until we forgot about the event and blame them for the next so they dont need to do anything.

My thoughts exactly.

CiliPadi

Unsticked? Maybe they hope this gets buried and forgotten?

NewBlacksmurf

ZOS_GinaBruno wrote: »

Huyen wrote: »

And still nothing on the myserious reward missing from the first day. I dont care if you guys are deciding we dont get it, but at least let us know something! @ZOS_GinaBruno

We don't have any news or updates on the status of the reward boxes, but we'll let everyone know as soon as we do.

Ouch......

INHUMANENATION

I'm so clumsy *bump* oops.

nightstrike

ZOS_GinaBruno wrote: »

Huyen wrote: »

And still nothing on the myserious reward missing from the first day. I dont care if you guys are deciding we dont get it, but at least let us know something! @ZOS_GinaBruno

We don't have any news or updates on the status of the reward boxes, but we'll let everyone know as soon as we do.

When I asked support what they would do regarding my ability to only get 44 out of 56 boxes due to the broken event, they said that they would do absolutely nothing.

Zypheran

I could understand if they had to give away a physical product that had an associated cost or if they had to refund money but I can never understand why ZOS are so mean (just look at rng on crates etc) when it comes to digital reproductions.
Just give everyone a few boxes and be done with it.

Prof_Bawbag

nightstrike wrote: »

ZOS_GinaBruno wrote: »

Huyen wrote: »

And still nothing on the myserious reward missing from the first day. I dont care if you guys are deciding we dont get it, but at least let us know something! @ZOS_GinaBruno

We don't have any news or updates on the status of the reward boxes, but we'll let everyone know as soon as we do.

When I asked support what they would do regarding my ability to only get 44 out of 56 boxes due to the broken event, they said that they would do absolutely nothing.

@nightstrike Don't be too disheartened as that's the long and short of supports "support" in the vast majority of times I've dealt with them. They're more than useless.

j3crow

This whole thing has been negative. For me, it has a cumulative effect with their over reliance on RNG instead of other mechanisms.

I'll wait and see if they implement some kind of remedial action to all of this. They have a chance to restore some of their brand reputation with the player base, depending on how they choose to respond, if at all

Apache_Kid

If they give out free boxes everyone is going to get mad anyways when the open it and get a lockpick or a treasure map. So if they do this like how is this going to work? I spent the time and fought through the group finder bugs to get every box on all 7 of my characters every day. Wasn't easy but it was done. Am i going to get free boxes for having to spend 5X the time I should've had to in order to earn those boxes? Or am i not eligible because i earned all of mine? If i knew they were going to hand out free boxes to people who couldn't get all of theirs done I wouldn't have put in the time and effort to fight through bugs and grind them all out. I don't think it's fair to give out any sort of compensation for this event because it's insulting to those of us who set alarms to wake up early at extremely low-traffic times to do all of the boxes while the group finder was usable. If they don't give ESO plus subs compensation for the load-screen issues that broke my game BOTH PVE AND PVP FOR A MONTH but give out compensation for this I will be a very pissed off customer.

Huyen

j3crow wrote: »

This whole thing has been negative. For me, it has a cumulative effect with their over reliance on RNG instead of other mechanisms.

I'll wait and see if they implement some kind of remedial action to all of this. They have a chance to restore some of their brand reputation with the player base, depending on how they choose to respond, if at all

They probaly wont, as its the shareholders that determine the response, not the actual developers.

j3crow

Huyen wrote: »

j3crow wrote: »

This whole thing has been negative. For me, it has a cumulative effect with their over reliance on RNG instead of other mechanisms.

I'll wait and see if they implement some kind of remedial action to all of this. They have a chance to restore some of their brand reputation with the player base, depending on how they choose to respond, if at all

They probaly wont, as its the shareholders that determine the response, not the actual developers.

Thats true. But one may assume (or at least hope for) a two-way dialogue between the development team and the investors. If there is enough blow-back, than some sort of positive corrective action may occur. As en example, this thread has had close to 30k in views.

One can hope for the positive, anyway

Elsonso

Huyen wrote: »

j3crow wrote: »

This whole thing has been negative. For me, it has a cumulative effect with their over reliance on RNG instead of other mechanisms.

I'll wait and see if they implement some kind of remedial action to all of this. They have a chance to restore some of their brand reputation with the player base, depending on how they choose to respond, if at all

They probaly wont, as its the shareholders that determine the response, not the actual developers.

I am pretty sure that this decision rests with Firor.

nightstrike

Prof_Bawbag wrote: »

nightstrike wrote: »

ZOS_GinaBruno wrote: »

Huyen wrote: »

And still nothing on the myserious reward missing from the first day. I dont care if you guys are deciding we dont get it, but at least let us know something! @ZOS_GinaBruno

We don't have any news or updates on the status of the reward boxes, but we'll let everyone know as soon as we do.

When I asked support what they would do regarding my ability to only get 44 out of 56 boxes due to the broken event, they said that they would do absolutely nothing.

@nightstrike Don't be too disheartened as that's the long and short of supports "support" in the vast majority of times I've dealt with them. They're more than useless.

I can agree to that. I've filed many support requests. I think they've stopped sending me surveys at this point, since every one is a "No, No, lengthy explanation" response.