Main Thread for Long Loading Screens

Rasimir · November 2017

Playing on PC/EU
CPU: I7-6700

Region: cyrodiil mostly, but it happens in other areas as well.

Actions: resurrecting after death, using wayshrines or doors. sometimes even when riding to other locations

It gets much worse when I'm grouped. The more people in the group, the more often the loading screens last until I close the game or until I'm kicked to login. It seems to get worse when there are offline people in the group, or people in other areas, but I don't have enough data on that.
There are times when you can play without such an issue even in groups of 24, but sooner or later the loading screens hit, and they don't go away without leaving the group and restarting the game. Just leaving the group is not sufficient!

Your questions suggest that you are looking at a client side problem. I can't say that there isn't something wrong in the clients, but I strongly suggest you look at the communication between all the clients and the server as well. There isn't much disk activity when this happes.

Xelrick · November 2017

It seems it is combat related, in such if you or your group in combat, or near combat...

Like trying to be a runner for MoL is a nightmare. If you fall the group wipes because runner in loadscreen.

Alakaslam · November 2017

Vet maw of lorkhaj - on rakkhat fight - xbox one original (internal HD) but also others having the same issue - in the backyard - as soon as the group wipes or you die, you hit an infinite loadscreen coming back in, very easy to reproduce the glitch.

FastBen · November 2017

Xbox One
Server – EU
Internal HD storage
Loading screen in Grahtwood especially when I try to access the mage or fighter gilds. Every time I enter – load screen; every time I exit – load screen.

phileunderx2 · November 2017

Ps4 been getting loading screens in Elden root so much so that I won't use the way shrine there.also was not able to enter the mages guild .went through 2 screens trying to do so . Yesterday started getting random blue screen crashes. Got one in vaults of madness. Got back in and finished the dungeon and then got loading screen trying to port out . Had to re log 3 time s and was able to port To one of my homes.
Today got a blue screen crash out In deshaan.

PaladinTB · November 2017

System: Xbox One
NA server

I have had numerous problems this week while playing with a main one is having a main character get stuck while trying to load into Grahtwood or Stormhaven. After a few attempts I finally get in after trying a different character.

Another pve instance that is very consistent, is in Veteran Maw of Lorkhaj Hard Mode. When a wipe occurs, the runners in backyard are sent to the front, while doing so you hit a load screen and get stuck. 100% consistency so far in load screens on this part. Also if a runner falls off, they get load screened and have to reset to get out. The door entering to the gauntlet is another place that will put a player in an infinite load screen if two players go through at the same time. I believe one of your employees was watching our stream while we were experiencing these issues as well if that helps.

gabormezo · November 2017

PC, i5, no SSD, Cryo, resurrecting to any keep, happens roughly 1 times out of 10. I can hear CPU fan crying, music playing, but loading screen stays forever. If I Alt-F4 away, the process still hang up with high CPU usage, gotta kill it in the task manager.

SupremeRissole · November 2017

Xbox One X
NA Server
Walking anywhere in Elden Root.

LarsS · November 2017

PC/EU i7 cpu and ssd. I only have problems when playing in a group and only in Vivec. It also hits other people in the Guild group.

There is various types of loading screens.
1. Porting to another keep seems to hit people in the group at random, mostly just one or two. Endless in most cases, sometimes you are kicked out of the game in the end.
2. After death and the group ports to a keep, then most people sometimes get a long loading screen that lasts for a minute or two.
3. Res in a camp which gets under attack. Endless.

Most of us simply restart the game since we get back to cyro even when the server is full. A few have to queue again, problably computer or net related, since it seems to be consistent.

Rak_am · November 2017

PS4 standard Hard drive. EU server.

Trails :
- Aetherian Archive / Hel Ra-> Got infinite loading screen when using portal
- Maw of Lorkhaj ->Got infinite loading screen when using portal + infinite loading screen if a runner dead
- Asylum Sanctorium -> micro freeze/ massive lag

PVP :
- Got infinite loading screen when using portal + when you are dead -> completely unplayable

In general PVE :
- Random load screen (graathwood) and when using portal
- massive lag + micro freeze in all the dungeons and raids

VMA :
massive lag / micro freeze

Generaly :
- guild chat that disappears when you go on it

When i have infinite loading screen only solution is to reboot the game

Bye

Eidelyn · November 2017

Xbox one NA
Somebody probably said this already but endless load screen consistently occurs if you die in the “backyard” during last boss of vMoL. It’s always a visit to dashboard if we die in backyard. If we know it’s gonna be a wipe Runners try to run back in cuz the load screen isn’t happening if you die in the main room with the boss.

JanX76
Ps. Gina it was so nice to meet you when ya’ll were in Seattle! (Mike too)

C4Bliss · November 2017

Eu server Xbox one X with ssd.

I get infinite loadscreen when:
- I travel long distances in PvP.
- I died in PvP and revive @ a keep or camp.
- When I travel into a trial I tend to get stuck in a load screen

Runschei · November 2017

If you’re a PC player, let us know what sort of processor you’re running.

Intel i7 - 3820. 3,6GHz 4-core.

Is there any specific area or zone you consistently see a long loading screen?

Cyrodiil and while logging into the game.

What are you doing when you experience a long loading screen?
I.e.: Using a wayshrine, resurrecting, looting, etc.
using the transitus shrine from a keep/outpost that has just been under attack, or reviving at a keep after being killed by 20+ players.

Are you utilizing any sort of SSD?

Will get back to post once I can. Busy day at work.

kwisatz · November 2017

PC/EU
Intel Core i7 4770K
SSD Samsung EVO 850 (ESO dedicated exclusively)

Happens mostly in Cyrodiil, no matters if resurrecting or just teleport.
Since CWC, loading time to character selection after login has increased considerably.

When playing I don't run anything but ESO and Teamspeak.

MJallday wrote: »

2 things
[...]
2) - invisibilty

what i do get almost EVERY wayshrine jump now (non cyrodill) and it doesnt matter where from/to - is about 3 seconds of invisibility before my character actually appears....that never happened before.

This happens to me too. Never did before.

IwakuraLain42 · November 2017

PS4/EU
PS4 Pro, stock harddisk

The most "reliable" way I had (last Sunday) to provoke the bug was wayshrining between the Rawl'ka and Willowgrove wayshrines (new char loads).
Going directly between these two waypoints always triggered the load screen.

I also noticed the spinning indicator behaviour described by another user here: on a normal load this indicator stutters a few time, on a failed load it will spin constantly.

dyn0m1k3 · November 2017

Xbox One (original), digital game installed to inbuilt hard drive.
EU server

Using wayshrines to travel between zones (within Auridon mostly but others as well) often (maybe 1/6 times) results in a loading screen that never ends. It seems any loading screen has the potential to never finish. For example trying to exit the Stormhold outlaw refuge, back into Stormhold gave me an infinite loading screen. I am not grouped when I play, so this seems to be affecting solo play in what I would assume to be non-CPU intensive areas?

After going back to Xbox Home, force quitting and restarting the game it then always initially gives me an internal server error on trying to connect (after pressing 'Play'), then works the second time I try. Most of the time I am at the target location when I get back in to the game so it seems to have updated successfully on the server but not communicated the response to the client?
Rarely (maybe 2 times last week) I got a random loading screen when just travelling by horse across Auridon which forced me to restart the game after waiting up to approximately 2 minutes.

Good luck and god speed!

Tyrion87 · November 2017

Mojmir wrote: »

Deshaan wood crafting station in mournhold
Stairs leading mages/fighters guild hall
Those 2 happen all the time, everytime consistently

Yep, I had exactly the same issue yesterday. I was in Mournhold, on my way from blacksmithing station to woodwoorking station and boom! Loading screen happened out of nowhere, so long that I had to manually close my game.

PC/EU. I have ESO installed on SSD.

jaschacasadiob16_ESO · November 2017

PS4 EU, Regular PS4, 1st party hard drive.

Infinite loading screens happen in:

Trials.
Cyrodill.
When using a shrine.
When being automatically moved out of an instance.

The real problems happen when there is a lot of people connected to the servers. Last weekend was agony. Today, it still did no happen at all neither in Tamriel nor in Cyrodill. During the weekend there were lag spikes of several seconds, confirming abnormal data transfers across the servers.

@ZOS_GinaBruno an interesting thing happened right after an infinite load screen: if the application was killed an immediately restarted, I could not connect tothe server at all. Your servers were replying with an error, stating the servers were unable to connect.

@ZOS_GinaBruno is it possible to suggest to the devs things to test? I would be interested to ask them if and what is being sacrificed during throttling, for example.

randomkeyhits · November 2017

EU PS4 original disk.

Solo non PvP - rarely, maybe two or three times over several hours of play. In and out of delves, story instances and a reasonable amount of wayshrine hopping.

Solo PvP - a bit more frequently (not been in IC yet), get maybe five or six infinite loading screens over the same period so roughly 3x more common.

Group PvP - a lot more frequent, current record is six transits, six loading screens. Each time I go into a loading screen its a prayer that I come out of it. I'd say 60% of loading screens fail to complete.

In almost all (99%) of cases when I relog I am at the target location, not the starting one.

In Cyrodiil while waiting in vain for the LS to complete I've heard the battle music triggering so the client has moved me and knows I'm now at the new location, it just refuses to complete the loading screen.

In group I've had a group member say "endless loading screen" but their character is visible in front of me at the target transit shrine so the server has for everyone else acknowledged the move.

craftycarper73 · November 2017

Stock PS4

EU server

travelling from wayshrines of clockwork city back into brass fortress

no issues outside of clockwork city as of yet.

moonio · November 2017

I think it has something to do with the music files loading?

MCBIZZLE300 · November 2017

I am on a standard ps4 with 200mb fibre EU. I get so many eternal load screens that i don't even bother with trials with more than 1 or 2 of them (VAA is not an option at this point)- and its the weekly. Digitally installed on primary hard drive.

crobarXIII · November 2017

Regular PS4, ESO is on the original internal HD ( External hd is for games less played )
PS4 NA server

Had a lot of infinite load srceens & disconnects first 2 days of dlc when doing daily pledges. Now I'm getting the infinite load srceens entering & exiting Exarch's Egress for the daily world boss. I've also had issues with abilities (vigor) not working when using them after breaking free

reiverx · November 2017

PS4 Pro. Original everything.

Cyrodiil first transitus is about 50% successful. Anything after that is usually a load screen.

100% chance of infinite load screen after death.

ForMalacath · November 2017

Xbox One X
External HD
EU
Only encounter the issue when trying to leave Cyrodiil via wayshrine. All solo content has been fine so far and I can get into PvP campaign just fine, but as soon as I try to leave for the first time I get stuck in an infinite load screen. If I quit to home screen, reload the game (respawning back at the Cyrodiil wayshrine) then I can leave without any issues

SlinkySlack · November 2017

Hi all.

PS4pro EU (since launch)
SSD yes but only for 6 days and loading screens was reason for getting one.

What I've noticed is that the new set of loading screen problems that we got for free with last patch is more like the server looses track of the client status. Its like client loads faster than what server can track and then server gives unusually long loading. Sometimes I can hear my character has already loaded, hear the personality emotes and even other players as they go through the door or whatever. Close app and open then my character is at destination.
When in group and friend say he gets long loading I can see him standing already loaded.

You say you don't know what the problem might be, but I think you just want unbiased feedback. The fact that you specifically ask weather or not we have SSD strengthen my theory. SSD loads much faster than normal HDD and thus easier for server to loose track of client status and then gives long loading screen. Well this is only what I think and it does not matter what I think, all that matters is that YOU FIX FOR GOOD and not put band aid on. MAYBE BUY YOUR ON VIVEC DAMNED SEVER AND KEEP UPDATED WITH NEW TECHNOLOGIES...

Dedimos · November 2017

CPU: i7-4770

Loading screens occurs on SSD and HDD (i tried both). Mostly in Cyrodiil.
I tried clean install, without addons - no result.

Scenarios:
- using wayshrine,
- resurrecting at camp/keep,
- getting stuck in loading screen also after keep flip
- being in close area near broken keep walls, which are being repaired by other players (loading screens begins when keep wall is "closed").

Being in group with players which are not rendered for my game client (i see only nameplate, no character model) is guaranteed endless loading screen. These loading screens occurs also while Im not in group.

GreenhaloX · November 2017

I have already been beating the horse on this with my other thread, posts and comments. There are plenty of comments/feedback already on here. Taking a break from the game until things improve and/or get fixed. I'm just here to say, hey, at least, it's good to know the good folks at ZOS are tracking this crazy shenanigans.

FoldingStars13 · November 2017

Xbox one NA server
Infinite load screen when dying in pvp and trying to repawn. Same happens when using transit shrines within cyrodil. Also hit one at woodworking station in Deshaan

Don't know if it applies for other people but I've just been in cyrodil on a character I haven't played since before the update and I was able to travel and respawn just fine

Oh also I have an invisible character for about three seconds when I've logged in or traveled

Rak_am · November 2017

jaschacasadiob16_ESO wrote: »

@ZOS_GinaBruno an interesting thing happened right after an infinite load screen: if the application was killed an immediately restarted, I could not connect tothe server at all. Your servers were replying with an error, stating the servers were unable to connect.

same